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Forum Posts

Is there an issue with 'related artists'?

HiI have an artist page on spotify, and I check it each week just to look at streaming figures etc - usually my related artists make total sense and are similar genre to my music (pop/R&B/soul vibes), but at the weekend I just noticed a new band has ...

  • Casual Listener
  • Hi I have an artist page on spotify, and I check it each week just to look at streaming figures etc - usually my related artists make total sense and are similar genre to my music (pop/R&B/soul ...
  • yoo
  • Casual Listener
  • 525 Views
  • 3 comments
  • 0 likes
  • Web Player
  • Not An Issue
  • 525 Views
  • 3 comments
  • 0 votes

Albums still not downloadable on desktop after years

Why can I download an album on my mobile device but not on my desktop? This is a simple thing to add. And no, I do not want to convert every album to a playlist thus causing my mobile device playlist section to be filled with "Album" instead of "Play...

  • Casual Listener
  • Why can I download an album on my mobile device but not on my desktop? This is a simple thing to add.   And no, I do not want to convert every album to a playlist thus causing my mobile device...
  • MattSuda
  • Spotify Star
  • 573 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Not An Issue
  • 573 Views
  • 2 comments
  • 0 votes

Top played showing <1000

I think this starting happening 2-3 weeks ago. Maybe longer. On BOTH Android, and PC when I view an artist's profile it shows their top songs, but shows the listen counts as "<1000". Any idea how to fix it?

  • Regular
  • I think this starting happening 2-3 weeks ago. Maybe longer. On BOTH Android, and PC when I view an artist's profile it shows their top songs, but shows the listen counts as "<1000".   Any ...
  • Sunanme
  • Visitor
  • 1827 Views
  • 6 comments
  • 0 likes
  • Android
    Desktop
  • Case Closed
  • 1827 Views
  • 6 comments
  • 0 votes

Shuffle algorithm is gone completely bonkers

I have a playlist with 1400+ songs in it, and almost always I listen to it on shuffle. Now the last couple of days the shuffle algorithm has rendered completely useless. On shuffle I can now only listen to about 70-150 of these 1400 songs. The playli...

  • Casual Listener
  • I have a playlist with 1400+ songs in it, and almost always I listen to it on shuffle. Now the last couple of days the shuffle algorithm has rendered completely useless. On shuffle I can now only lis...
  • raegspotify
  • Newbie
  • 348 Views
  • 2 comments
  • 0 likes
  • shuffle issue
  • Case Closed
  • 348 Views
  • 2 comments
  • 0 votes

Spotify family : fail to stream to a speaker with one account (OK for others)

Hi all, I subscribed an Family account and i'm facing a strange issue. My wife can easily stream music from her smartphone with her account to our compatible A/V receiver. But in my case, when trying on same devices (same smartphone, same AV receiver...

  • Visitor
  • Hi all,   I subscribed an Family account and i'm facing a strange issue. My wife can easily stream music from her smartphone with her account to our compatible A/V receiver. But in my case, wh...
  • jblacksad
  • Newbie
  • 211 Views
  • 5 comments
  • 0 likes
  • Case Closed
  • 211 Views
  • 5 comments
  • 0 votes

Album tracks mislabled

One of Spotify's front page playlists (Word > Learn French) has an album that is broken and/or mislabelled. The album "Learn In Your Car: Verbs 101 French" by "Penton Overseas, Inc." has multiple tracks that do not match their label, which also makes...

  • Casual Listener
  •   One of Spotify's front page playlists (Word > Learn French) has an album that is broken and/or mislabelled.   The album "Learn In Your Car: Verbs 101 French" by "Penton Overseas, In...
  • drmykprice
  • Newbie
  • 481 Views
  • 6 comments
  • 0 likes
  • Case Closed
  • 481 Views
  • 6 comments
  • 0 votes

Songs not available to play

I have saved the album ''Agust D'' on spotify. However, I cannot download or play any of the songs on the album. When I press play only a messasge shows saying ''This song is not available. If you have the file on your computer you can import it.''Wh...

  • Casual Listener
  • I have saved the album ''Agust D'' on spotify. However, I cannot download or play any of the songs on the album. When I press play only a messasge shows saying ''This song is not available. If you ha...
  • voldakitty
  • Newbie
  • 678 Views
  • 5 comments
  • 0 likes
  • Case Closed
  • 678 Views
  • 5 comments
  • 0 votes

Spotify Connect on Marantz NA6005

Hi I have said device perfectly configured, it is on the same wi-fi, internet radio works flawlessly, DLNA servers too, Spotify on the PC and mobile devices (Android) "sees" it as available to be connected with. But as soon as I choose to "Spotify co...

  • Casual Listener
  • Hi   I have said device perfectly configured, it is on the same wi-fi, internet radio works flawlessly, DLNA servers too, Spotify on the PC and mobile devices (Android) "sees" it as available ...
  • Scottrocles
  • Newbie
  • 3049 Views
  • 11 comments
  • 0 likes
  • Case Closed
  • 3049 Views
  • 11 comments
  • 0 votes

Spotify PS3 app very buggy, plays one song and simply stops

The app frequently pauses, refuses to play songs, wont readily connect play to the PS3 from devices such as Windows Phone or Android devices. It will usually only play a single song then will just sit there, very rarely will it play more than a singl...

  • Casual Listener
  • The app frequently pauses, refuses to play songs, wont readily connect play to the PS3 from devices such as Windows Phone or Android devices. It will usually only play a single song then wi...
  • Gixr
  • Newbie
  • 831 Views
  • 11 comments
  • 0 likes
  • Connect
    Playstation 3
    ps3
  • Case Closed
  • 831 Views
  • 11 comments
  • 0 votes

Não consigo entrar em uma conta premim

Tenho membros da minha família que usam Spotify premium e aderiram ao plano familiar, a cerca de 10 dias me encaminharam um e-mail para confimar o endereço, após fazer essa confirmação no dia 10/02/2017 me encaminharam outro e-mail falando que não co...

  • Casual Listener
  • Tenho membros da minha família que usam Spotify premium e aderiram ao plano familiar, a cerca de 10 dias me encaminharam um e-mail para confimar o endereço, após fazer essa confirmação no dia 10/02/2...
  • thlucena
  • Newbie
  • 281 Views
  • 2 comments
  • 0 likes
  • Problemas ao ser convidado para o plano familiar premium
  • Not An Issue
  • 281 Views
  • 2 comments
  • 0 votes

Crearon cuentas premium con mi tarjeta de crédito

Hola, escribo desde ArgentinaHace una semana aproximadamente me clonaron los datos de mi tarjeta de crédito y han realizado cuentas premium en esta página.Advertida sobre la clonación, di de baja mi tarjeta de crédito y realice la denuncia correspond...

  • Casual Listener
  • Hola, escribo desde Argentina Hace una semana aproximadamente me clonaron los datos de mi tarjeta de crédito y han realizado cuentas premium en esta página. Advertida sobre la clonación, di de baja...
  • Britelio
  • Newbie
  • 1890 Views
  • 3 comments
  • 0 likes
  • CARTÃO DE CRÉDITO
    Other
    Other Platform
  • Not An Issue
  • 1890 Views
  • 3 comments
  • 0 votes

Necesitas ayuda para Spotify en Español??

Me están cobrando mi servicio premium pero nocuento con el,q puedo hacer ???

  • Casual Listener
  • Me están cobrando mi servicio premium pero nocuento con el,q puedo hacer ???
  • enriquearaico
  • Newbie
  • 239 Views
  • 3 comments
  • 0 likes
  • Q hago!!!
  • Case Closed
  • 239 Views
  • 3 comments
  • 0 votes

Music skips like a scratched CD

So It is been some time since I have had problems trying to listen to this one specific song (Americanos by RZO) and by minute 3, more or less, it starts skipping until it goes totally mute. By minute 4 it starts playing again.I have tried playing it...

  • Casual Listener
  • So It is been some time since I have had problems trying to listen to this one specific song (Americanos by RZO) and by minute 3, more or less, it starts skipping until it goes totally mute. By minut...
  • Shaser_bone
  • Casual Listener
  • 121 Views
  • 2 comments
  • 0 likes
  • Desktop
    iOS
    Mac
  • Case Closed
  • 121 Views
  • 2 comments
  • 0 votes

Artist verification problem

Hi there! I need help for verifying my artist page. I filled in the module for verification. All was ok, the blue tick appeared on my artist page. So I tried to access in fan insights. I filled in the module, but the blue tick disappeared in my artis...

  • Casual Listener
  • Hi there! I need help for verifying my artist page. I filled in the module for verification. All was ok, the blue tick appeared on my artist page. So I tried to access in fan insights. I filled in th...
  • CyborgCyclone
  • Regular
  • 1719 Views
  • 11 comments
  • 0 likes
  • Account
  • Fixed
  • 1719 Views
  • 11 comments
  • 0 votes

Embedded link doesn't update when playlist is updated

I've edited a playlist and wish to share it on Facebook but when I paste the embedded code it still shows the artwork for songs that I've deleted. It also shows the old description for the playlist. I've tried to share on mobile and two different lap...

  • Casual Listener
  • I've edited a playlist and wish to share it on Facebook but when I paste the embedded code it still shows the artwork for songs that I've deleted.  It also shows the old description for the play...
  • Dakoteus
  • Newbie
  • 2029 Views
  • 5 comments
  • 0 likes
  • Desktop
  • Not An Issue
  • 2029 Views
  • 5 comments
  • 0 votes

Support is not helping

Here is the email I received from Spotify support! I feel very insulted that they just gave me the same solutions that were clearly STATED. Is this the help that you give your PAYING customers!Hey thereHere's what we got from you: I once subscribed t...

  • Casual Listener
  • Here is the email I received from Spotify support! I feel very insulted that they just gave me the same solutions that were clearly STATED. Is this the help that you give your PAYING customers! He...
  • Hubo
  • Community Legend
  • 858 Views
  • 3 comments
  • 0 likes
  • Not An Issue
  • 858 Views
  • 3 comments
  • 0 votes

Other playlist are connecting to my phone

This has never happened before in the few months that I have been a premium member with Spotify. Just tonight I went to go play my music and I kept getting a pop up of a "PS3-162" account that is constantly taking me to this persons playlists and I d...

  • Casual Listener
  • This has never happened before in the few months that I have been a premium member with Spotify. Just tonight I went to go play my music and I kept getting a pop up of a "PS3-162" account that is con...
  • 86marcin
  • Newbie
  • 3365 Views
  • 4 comments
  • 0 likes
  • iOS
    Mobile
  • Case Closed
  • 3365 Views
  • 4 comments
  • 0 votes

Spotify App Skipping Samsung TV Smart Hub Model [TV] UN75JU7100

I just bought the 2016 Samsung TV with the Smart Hub Model # [TV] UN75JU7100, I am so disappointed that the Spotify App is skipping on every song most of the time and it’s like nails on a chalkboard. I uninstalled the App 5 times and cleared all cach...

  • Casual Listener
  • I just bought the 2016 Samsung TV with the Smart Hub Model # [TV] UN75JU7100, I am so disappointed that the Spotify App is skipping on every song most of the time and it’s like nails on a chalkboard....
  • Coniglio
  • Visitor
  • 1300 Views
  • 4 comments
  • 0 likes
  • Samsung tv
  • Case Closed
  • 1300 Views
  • 4 comments
  • 0 votes

Song stuck in playlist after deleting it

A song is permanantly stuck in my playlist even when I delete it time and time again. It isn't in my playlist on my personal account, but when I share the link to the playlist, the song remains there for others to see as the first song everytime. How...

  • Casual Listener
  • A song is permanantly stuck in my playlist even when I delete it time and time again.  It isn't in my playlist on my personal account, but when I share the link to the playlist, the song remains...
  • TheBeshadowed
  • Casual Listener
  • 448 Views
  • 5 comments
  • 0 likes
  • Playlists
  • Case Closed
  • 448 Views
  • 5 comments
  • 0 votes

FRAUD CHARGES ON MY CREDIT CARD FROM SPOTIFY

I do not do business with Spotify - actually had not even heard of you until fraud bank charges showed up on my credit card. Apparently this is an ongoing issue at your Company to the extent that you do NOT publish a teleohoine to contact Spotify and...

  • Casual Listener
  • I do not do business with Spotify - actually had not even heard of you until fraud bank charges showed up on my credit card. Apparently this is an ongoing issue at your Company to the extent that you...
  • mcdc1224
  • Newbie
  • 3555 Views
  • 4 comments
  • 0 likes
  • Fixed
  • 3555 Views
  • 4 comments
  • 0 votes