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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

E Series Vizio Smart TV

I am trying to log into spotify on my E Series Vizio Smart TV and it tells me I need a premium account to access spotify on it. I thought I wouldn't have a problem listening on my smart tv without a premium account. Is this true? Or am I doing someth...

  • Casual Listener
  • I am trying to log into spotify on my E Series Vizio Smart TV and it tells me I need a premium account to access spotify on it.  I thought I wouldn't have a problem listening on my smart tv with...
  • MadisonVoborny
  • Casual Listener
  • 342 Views
  • 6 comments
  • 0 likes
  • Smart TV log in
  • Not An Issue
  • 342 Views
  • 6 comments
  • 0 votes

Song won't play

I'm trying to listening to "Wolf in Sheep's Clothing" by a set It Off. it worked before p, but now the song play on Spotify, no matter all that I try to do. I tried their other songs, but they played just fine. Can you please help me with this issue?...

  • Casual Listener
  • I'm trying to listening to "Wolf in Sheep's Clothing" by a set It Off. it worked before p, but now the song play on Spotify, no matter all that I try to do. I tried their other songs, but they played...
  • Maria_B
  • Moderator
  • 78 Views
  • 2 comments
  • 0 likes
  • others will play
    won't play
  • Closed
  • 78 Views
  • 2 comments
  • 0 votes

Every other song doesnt play

Every other song on my SPOTIFY PREMIUM doesn't play, whether it's on a playlist of mine, someone else's playlist, or a radio station. Spent a hour uninstalling and reinstalling the application several times on my S7 galaxy. Nothing has been fixed. Tr...

  • Casual Listener
  • Every other song on my SPOTIFY PREMIUM doesn't play, whether it's on a playlist of mine, someone else's playlist, or a radio station. Spent a hour uninstalling and reinstalling the application severa...
  • ZullyB
  • Roadie
  • 67 Views
  • 2 comments
  • 0 likes
  • Closed
  • 67 Views
  • 2 comments
  • 0 votes

Artist Playlist is not showing up on Artist Page.

I've created a couple Artist Playlists. And also made them Public. However, they don't show up on the Artist's page. Non of them. Could somebody help me find out what's wrong / what I'm doing wrong?

  • Casual Listener
  • I've created a couple Artist Playlists. And also made them Public. However, they don't show up on the Artist's page. Non of them. Could somebody help me find out what's wrong / what I'm doing wrong? ...
  • Aimee_T
  • Roadie
  • 525 Views
  • 2 comments
  • 0 likes
  • artist page
    Artist Playlist
  • Closed
  • 525 Views
  • 2 comments
  • 0 votes

Audio Quality Issue on iOS

In the past week or so, it seems to me like the Spotify audio quality has dropped. I have a Premium account and have the playback setting set to Extreme. I believe Extreme plays back in 320k, or CD quality. Well, it doesn't seem to matter how I play ...

  • Casual Listener
  • In the past week or so, it seems to me like the Spotify audio quality has dropped.  I have a Premium account and have the playback setting set to Extreme.  I believe Extreme plays back in 3...
  • ZullyB
  • Roadie
  • 70 Views
  • 2 comments
  • 0 likes
  • Closed
  • 70 Views
  • 2 comments
  • 0 votes

Songs stop playing after 12 seconds

Theres a bunch of specific songs on each album I try to listen to that just stop playing after 12 seconds. It's starting to get pretty aggravating. I'm considering deleting my account because it's been an issue for the past few months now.

  • Casual Listener
  • Theres a bunch of specific songs on each album I try to listen to that just stop playing after 12 seconds. It's starting to get pretty aggravating. I'm considering deleting my account because it's be...
  • Maria_B
  • Moderator
  • 54 Views
  • 2 comments
  • 0 likes
  • Closed
  • 54 Views
  • 2 comments
  • 0 votes

Songs wrong named

Hey dudes!, I was playing some songs of "Elli, Jacno" and I found that two of them are wrong named: the song you name "Je t'aime tant" is actually "Oh là là", and the one you name "Chanson Pour Olivia" is "Je t'aime tant". Regards fellows.

  • Casual Listener
  • Hey dudes!,   I was playing some songs of "Elli, Jacno" and I found that two of them are wrong named: the song you name "Je t'aime tant" is actually "Oh là là", and the one you name ...
  • Hubo
  • Community Legend
  • 71 Views
  • 3 comments
  • 0 likes
  • Closed
  • 71 Views
  • 3 comments
  • 0 votes

Music Pausing/ "This song can't be played right now"

Hey guys! I have currently upgraded my Spotify from Premium to Premium for Family. And ever since that, I have been unable to listen to music in a steady flow. The music stops in a sporadical pattern, leaving me annoyed and without a clue. Sometimes,...

  • Casual Listener
  • Hey guys!  I have currently upgraded my Spotify from Premium to Premium for Family. And ever since that, I have been unable to listen to music in a steady flow.  The music stops in a sp...
  • Maria_B
  • Moderator
  • 104 Views
  • 3 comments
  • 0 likes
  • Android
    iOS
    SONOS
    Windows
  • Closed
  • 104 Views
  • 3 comments
  • 0 votes

Malware

Um my antivirus detected a virus website and it says its from spotify???

  • Casual Listener
  • Um my antivirus detected a virus website and it says its from spotify???  
  • Aimee_T
  • Roadie
  • 92 Views
  • 2 comments
  • 0 likes
  • Windows
  • Closed
  • 92 Views
  • 2 comments
  • 0 votes

Cannot follow playlist

Hi,I am a long time Premium member.By accident I happened to click "Stop following" on a playlist that I have been following for a long period.But now that I want to "Follow" again it does not allow me to do so.When I click "Follow" it switches on an...

  • Casual Listener
  • Hi, I am a long time Premium member. By accident I happened to click "Stop following" on a playlist that I have been following for a long period. But now that I want to "Follow" again it does not ...
  • Aimee_T
  • Roadie
  • 217 Views
  • 11 comments
  • 0 likes
  • iOS
  • Closed
  • 217 Views
  • 11 comments
  • 0 votes

Starred dissapeared

My starred playlist had completely dissapeared. I no longer have my songs how can this be fixed?

  • Casual Listener
  • My starred playlist had completely dissapeared. I no longer have my songs how can this be fixed?
  • Maria_B
  • Moderator
  • 65 Views
  • 2 comments
  • 0 likes
  • Closed
  • 65 Views
  • 2 comments
  • 0 votes

Playlist not working on Spotify supported TV.

Have updated, reconnected, this use to be a great set up. Your billing me consistently... why is the quality of what I'm paying for not consistent?

  • Casual Listener
  • Have updated, reconnected, this use to be a great set up. Your billing me consistently... why is the quality of what I'm paying for not consistent?
  • Maria_B
  • Moderator
  • 58 Views
  • 2 comments
  • 0 likes
  • Closed
  • 58 Views
  • 2 comments
  • 0 votes

Spotify using way too long when downloading playlists

So I was trying to update my Discovery Weekly playlist yesterday before work, but it used so much time that I had to leave home without the playlist.So when I got back home I decided to remove and re-download all my playlists.My phone was laying been...

  • Casual Listener
  • So I was trying to update my Discovery Weekly playlist yesterday before work, but it used so much time that I had to leave home without the playlist. So when I got back home I decided to remove and ...
  • Aimee_T
  • Roadie
  • 56 Views
  • 2 comments
  • 0 likes
  • iOS
    Mobile
  • Closed
  • 56 Views
  • 2 comments
  • 0 votes

Payment issue

I am not being able to replace my payment data. When trying to register my new credit card, the systems got stucked into a "loading" screen and does not process the submission of my new credit cart information . Please your help on this matter. Thank...

  • Casual Listener
  • I am not being able to replace my payment data. When trying to register my new credit card, the systems got stucked into a "loading" screen and does not process the submission of my new credit cart i...
  • Aimee_T
  • Roadie
  • 57 Views
  • 2 comments
  • 0 likes
  • Closed
  • 57 Views
  • 2 comments
  • 0 votes

song is not the right length/plays whole playlist

In megadeth's newest album "Dystopia" on the windows desktop app, the song "The Threat Is Real" is 54 minutes and 55 seconds and is consisted of the entire playlist when it's supposed to be Just that one song and 4 minutes and 22 seconds. Thanks for ...

  • Casual Listener
  • In megadeth's newest album  "Dystopia" on the windows desktop app, the song "The Threat Is Real" is 54 minutes and 55 seconds and is consisted of the entire playlist when it's supposed to be Jus...
  • Aimee_T
  • Roadie
  • 123 Views
  • 8 comments
  • 0 likes
  • Android
    Desktop
  • Closed
  • 123 Views
  • 8 comments
  • 0 votes

Lag

My Spotify has started lagging during playback. That's on Iphone, Ipad and PC.I have a 30Mbit internet connection which works fine.It plays ok for a while, then suddenly stops playing for up to 1 min and play few sec and then stops again.I have Premu...

  • Casual Listener
  • My Spotify has started lagging during playback. That's on Iphone, Ipad and PC. I have a 30Mbit internet connection which works fine. It plays ok for a while, then suddenly stops playing for up to 1...
  • ZullyB
  • Roadie
  • 151 Views
  • 5 comments
  • 0 likes
  • Desktop
    iOS
    Mobile
  • Closed
  • 151 Views
  • 5 comments
  • 0 votes

2 people listening at the same time

me and my gf have been listening to different songs on different devices at the same time but now its not working

  • Casual Listener
  • me and my gf have been listening to different songs on different devices at the same time but now its not working
  • Hubo
  • Community Legend
  • 104 Views
  • 3 comments
  • 0 likes
  • Not An Issue
  • 104 Views
  • 3 comments
  • 0 votes

No Related Arists

My debut album has been on Spotify for about 7 months now and I still do not have a related artists tab on my page which I feel is hindering the amount of people who can discover my music. I also can't start arist radio off of my artist profile. I kn...

  • Regular
  • My debut album has been on Spotify for about 7 months now and I still do not have a related artists tab on my page which I feel is hindering the amount of people who can discover my music.  I al...
  • Hubo
  • Community Legend
  • 55 Views
  • 1 comments
  • 0 likes
  • Artist
    profile
    related
    related artists
  • Closed
  • 55 Views
  • 1 comments
  • 0 votes

family member cant download

hey! i paid for this! my family member download music! I sent an invite for her did all of the step and stil can'fix it! are you guys trying to scam!!! this is bull**bleep**!

  • Visitor
  • hey! i paid for this! my family member download music! I sent an invite for her did all of the step and stil can'fix it! are you guys trying to scam!!! this is bull**bleep**!
  • ZullyB
  • Roadie
  • 65 Views
  • 2 comments
  • 0 likes
  • Closed
  • 65 Views
  • 2 comments
  • 0 votes