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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

All songs in folder

In the latest version of Spotify for iOS I do not see the possibility of searching all the songs in a folder. Has spotify removed this feature? Very bad because it was a very practical function to verify if a song you want to save is already included...

  • Casual Listener
  • In the latest version of Spotify for iOS I do not see the possibility of searching all the songs in a folder. Has spotify removed this feature? Very bad because it was a very practical function to ve...
  • Erika
  • Roadie
  • 319 Views
  • 1 comments
  • 0 likes
  • iOS
    phone
  • Not An Issue
  • 319 Views
  • 1 comments
  • 0 votes

Porque ocupa tanta memoria la aplicacion ??

Yo puse que se almacenaran las canciones en la tarjeta sd pero cuando las decargo la aplicacion comienza a ocupar mas memoria de 107 MB paso a 376 MB y mas espero respuestas y gracias

  • Casual Listener
  • Yo puse que se almacenaran las canciones en la tarjeta sd pero cuando las decargo la aplicacion comienza a ocupar mas memoria de 107 MB paso a 376 MB y mas espero respuestas y gracias
  • Erika
  • Roadie
  • 249 Views
  • 1 comments
  • 0 likes
  • Memoria
    memoria de dispositivo
    Memoria SD
  • Not An Issue
  • 249 Views
  • 1 comments
  • 0 votes

Queue restarting when using Spotify Connect

I think I may have found a persistent bug in Spotify when using Spotify Connect (on Mac and iPhone in my case). When playing songs in 'Your Music' or via a playlist (sorted alphabetically), I double click on the song I want and it begins to play, wit...

  • Visitor
  • I think I may have found a persistent bug in Spotify when using Spotify Connect (on Mac and iPhone in my case). When playing songs in 'Your Music' or via a playlist (sorted alphabetically), I double ...
  • Erika
  • Roadie
  • 200 Views
  • 2 comments
  • 0 likes
  • Hardware Partner
    iOS
    Mac
  • Closed
  • 200 Views
  • 2 comments
  • 0 votes

My Spotify don't find all songs.

My Spotify don't find Steele Pulse - Roller skates song or the album, Earth crisis that it's on. I can find the song in Google, shazam finds it and I'm listening it from my friends Spotify. But somehow my phones Spotify just don't find it. I have pre...

  • Regular
  • My Spotify don't find Steele Pulse - Roller skates song or the album, Earth crisis that it's on. I can find the song in Google, shazam finds it and I'm listening it from my friends Spotify. But someh...
  • Aimee_T
  • Roadie
  • 73 Views
  • 2 comments
  • 0 likes
  • Closed
  • 73 Views
  • 2 comments
  • 0 votes

Discover Weekly isn't updating

My discover weekly is no longer weekly. That playlist hasn't updated since january! This will be the 3rd month without that feature. This is very diapointing since the that feature is the best part of spotify.

  • Visitor
  • My discover weekly is no longer weekly. That playlist hasn't updated since january! This will be the 3rd month without that feature. This is very diapointing since the that feature is the best part o...
  • Erika
  • Roadie
  • 123 Views
  • 4 comments
  • 0 likes
  • Android
    iOS
    Mac
    Mobile
    Playlist
    Playlist issues
    Playlists refreshing error
  • Closed
  • 123 Views
  • 4 comments
  • 0 votes

spotify unresponsive, screen black on windows

Hi,This is the screen I have been getting instead of Spotify home screen since about a week. The app is unresponsive and doesn't let me log into my Premium account. I wondered if there is any way to troubleshoot it? My computer is fully running and v...

  • Casual Listener
  • Hi, This is the screen I have been getting instead of Spotify home screen since about a week. The app is unresponsive and doesn't let me log into my Premium account. I wondered if there is any way t...
  • Aimee_T
  • Roadie
  • 91 Views
  • 2 comments
  • 0 likes
  • Windows
  • Closed
  • 91 Views
  • 2 comments
  • 0 votes

Spotify won't play any of my music

So I didn't change anything about my account from yesterday when it was working, but Spotify won't play any music. I have this problem on my mac and pc. It just gives me an error message saying it can't play the current song, no matter if I'm offline...

  • Casual Listener
  • So I didn't change anything about my account from yesterday when it was working, but Spotify won't play any music. I have this problem on my mac and pc. It just gives me an error message saying it ca...
  • Aimee_T
  • Roadie
  • 156 Views
  • 2 comments
  • 0 likes
  • Offline issues
    Online issues
    Windows
  • Closed
  • 156 Views
  • 2 comments
  • 0 votes

Spotify is removing songs from my windows media player list that I imported

Spotify seems to be removing songs from my imported list a few songs at a time. I think it happends every time I close my spotify and this behaviour keeps up until all songs are gone. They are still showing in windows media player but not in spotify....

  • Casual Listener
  • Spotify seems to be removing songs from my imported list a few songs at a time. I think it happends every time I close my spotify and this behaviour  keeps up until all songs are gone. They are ...
  • Aimee_T
  • Roadie
  • 164 Views
  • 2 comments
  • 0 likes
  • Closed
  • 164 Views
  • 2 comments
  • 0 votes

Problems with "Friend Feed"

Hello everyone,This is a problem that is annoying me for a while now. In the right bar there is the friend feed, and it always worked for me. But since a couple of weeks it says "Discover what your friends are listening" kind of ad, with a search but...

  • Casual Listener
  • Hello everyone, This is a problem that is annoying me for a while now. In the right bar there is the friend feed, and it always worked for me. But since a couple of weeks it says "Discover what yo...
  • Aimee_T
  • Roadie
  • 89 Views
  • 2 comments
  • 0 likes
  • Mac
  • Closed
  • 89 Views
  • 2 comments
  • 0 votes

Downloaded Songs No Longer Playing Offline

When I go into my own downloaded songs on my Android mobile, the songs show as grey (unplayable). When my WiFi is on, I can play them. Wondering if there is a solution to this problem? I have uninstalled and reinstalled and the issue remains.

  • Casual Listener
  • When I go into my own downloaded songs on my Android mobile, the songs show as grey (unplayable). When my WiFi is on, I can play them. Wondering if there is a solution to this problem? I have uninsta...
  • Melody
  • Community Manager
  • 84 Views
  • 2 comments
  • 0 likes
  • Offline Access
    Premium
  • Closed
  • 84 Views
  • 2 comments
  • 0 votes

Songs turn into ringtones

Some of the songs turned into ringtones inconventionally and it bothers me.I don't know how did that happen, please tell me how to fix & turn back to a full song everytime i click on it

  • Casual Listener
  • Some of the songs turned into ringtones inconventionally and it bothers me. I don't know how did that happen, please tell me how to fix & turn back to a full song everytime i click on it
  • Hubo
  • Community Legend
  • 71 Views
  • 2 comments
  • 0 likes
  • Closed
  • 71 Views
  • 2 comments
  • 0 votes

Web player not working. redirects to openspotify.com instead of playspotify.com

The spotify web player now goes to openspotify.com which is a new, unreliable version that no one likes. I would like to go back to the old version and not this one. Please help me accomplish and fix this problem

  • Casual Listener
  • The spotify web player now goes to openspotify.com which is a new, unreliable version that no one likes. I would like to go back to the old version and not this one. Please help me accomplish an...
  • Aimee_T
  • Roadie
  • 68 Views
  • 2 comments
  • 0 likes
  • Web Player
  • Closed
  • 68 Views
  • 2 comments
  • 0 votes

Spotify Discover

The Spotify discover tab in both the desktop and mobile versions of the the app only shows a selection of " All types of playlists" but all the other things that used to be there are gone, any solutions?

  • Casual Listener
  • The Spotify discover tab in both the desktop and mobile versions of the the app only shows a selection of " All types of playlists" but all the other things that used to be there are gone, any soluti...
  • Aimee_T
  • Roadie
  • 69 Views
  • 3 comments
  • 0 likes
  • Desktop
    iOS
    Mobile
  • Closed
  • 69 Views
  • 3 comments
  • 0 votes

Local files

I've created a playlist of local files on my desktop. There are 152 songs in that playlist. I've synced it with my phone so the songs have green arrows beside them and I can listen. However, the playlist on my phone says I have 152 songs downloaded b...

  • Casual Listener
  • I've created a playlist of local files on my desktop. There are 152 songs in that playlist. I've synced it with my phone so the songs have green arrows beside them and I can listen. However, the play...
  • Aimee_T
  • Roadie
  • 98 Views
  • 2 comments
  • 0 likes
  • iOS
    local files
    Playlist
    Windows
  • Closed
  • 98 Views
  • 2 comments
  • 0 votes

Always play on device option for mobile app

I keep a iPod touch in my car connected to my deck with Spotify so that I always have music ready to go since the radio is so annoying. It has wifi on so I can add music to my car playlist from the computer and have it update so my playlist is always...

  • Casual Listener
  • I keep a iPod touch in my car connected to my deck with Spotify so that I always have music ready to go since the radio is so annoying. It has wifi on so I can add music to my car playlist from the c...
  • MonicaM_Bogota
  • Roadie
  • 78 Views
  • 2 comments
  • 0 likes
  • Closed
  • 78 Views
  • 2 comments
  • 0 votes

Partify / Spotify Party Mode

I used to use the party mix that automatically merged songs and you could choose the 'party level' too. Has this been removed or am I just not seeing it?

  • Casual Listener
  • I used to use the party mix that automatically merged songs and you could choose the 'party level' too. Has this been removed or am I just not seeing it?
  • aydina
  • Newbie
  • 92 Views
  • 3 comments
  • 0 likes
  • Closed
  • 92 Views
  • 3 comments
  • 0 votes

My local file songs keep getting removed by spotify

Hi, i noticed that the songs i've imported from my local files can't be found on spotify, they've been wokring fine for a long time and now they're all just gone and i can't find them on spotify anymore even though i still have them on my computer.

  • Casual Listener
  • Hi, i noticed that the songs i've imported from my local files can't be found on spotify, they've been wokring fine for a long time and now they're all just gone and i can't find them on spotify anym...
  • Aimee_T
  • Roadie
  • 92 Views
  • 3 comments
  • 0 likes
  • Windows
  • Closed
  • 92 Views
  • 3 comments
  • 0 votes

Can NOT add any songs to any playlist after samsung phone update?

Samsung s7 not letting me add songs to any playlist. No option pops up. I click add to playlist and nothing happens.

  • Casual Listener
  • Samsung s7 not letting me add songs to any playlist. No option pops up. I click add to playlist and nothing happens.
  • Erika
  • Roadie
  • 98 Views
  • 5 comments
  • 0 likes
  • Playlisy problems
  • Closed
  • 98 Views
  • 5 comments
  • 0 votes

constant re-installing

Yeah still doing it. And the problem is no matter how I configure my subscriptions I never get any notifications of replies from you guys. But to answer the question you did reply with it is on my desktop PC running Windows 10 x 64 and using an exter...

  • Music Fan
  • Yeah still doing it. And the problem is no matter how I configure my subscriptions I never get any notifications of replies from you guys. But to answer the question you did reply with it is on my de...
  • Aimee_T
  • Roadie
  • 87 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 87 Views
  • 2 comments
  • 0 votes

Discover Weekly not updated - and now it's gone?

Hi! I went to my Discover Weekly playlist this morning to see it wasn't updated this morning, all tracks were from 7 days ago. I logged in to Communities and saw a suggestion that I unfollow the Discover Weekly playlist, log out, log in, then follow ...

  • Casual Listener
  • Hi! I went to my Discover Weekly playlist this morning to see it wasn't updated this morning, all tracks were from 7 days ago.   I logged in to Communities and saw a suggestion that I unfollow...
  • megastar
  • Newbie
  • 63 Views
  • 2 comments
  • 0 likes
  • Discover Playlist Gone
  • Not An Issue
  • 63 Views
  • 2 comments
  • 0 votes