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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Web player changes playback to another device when Save to Your Music + is selected

Occassionally when I'm listening to a song in the Web Player and click the Save to Your Music + sign in the bottom-left corner, the song I am listennig to will suddenly change to my mobile device. This happens shortly after the green "Saved to your M...

  • Casual Listener
  • Occassionally when I'm listening to a song in the Web Player and click the Save to Your Music + sign in the bottom-left corner, the song I am listennig to will suddenly change to my mobile device. Th...
  • Aimee_T
  • Roadie
  • 199 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 199 Views
  • 2 comments
  • 0 votes

Can't Login on Laptop after new Install

Hi,after new Installation from Windows 10 i can't Login. It seems like the green Button isnt clickable. At Online Player i can Login but its not the same and i pay for Premium. Please give me a Tip what is wrong. I want to Use that Programm.

  • Casual Listener
  • Hi, after new Installation from Windows 10 i can't Login. It seems like the green Button isnt clickable. At Online Player i can Login but its not the same and i pay for Premium.   Please give...
  • ZullyB
  • Roadie
  • 775 Views
  • 5 comments
  • 0 likes
  • Closed
  • 775 Views
  • 5 comments
  • 0 votes

Skipping Media: Bonnie Raitt > Steal Your Heart Away

There is a song which has some issues:Artist: Bonnie RaittAlbum: Longing in their HeartsSong: Steal Your Hear AwayFirst issue: 1:26, but there are many problem areas

  • Casual Listener
  • There is a song which has some issues: Artist: Bonnie Raitt Album: Longing in their Hearts Song: Steal Your Hear Away First issue: 1:26, but there are many problem areas
  • ZullyB
  • Roadie
  • 586 Views
  • 2 comments
  • 0 likes
  • Closed
  • 586 Views
  • 2 comments
  • 0 votes

Ads on repeat

I end up watching 3-5minutes of ads for every commercial break, even the ad for 30 minutes of free music will reload and replay for 5 minutes.

  • Casual Listener
  • I end up watching 3-5minutes of ads for every commercial break, even the ad for 30 minutes of free music will reload and replay for 5 minutes.
  • ZullyB
  • Roadie
  • 221 Views
  • 3 comments
  • 0 likes
  • Closed
  • 221 Views
  • 3 comments
  • 0 votes

Relase radar gone?

I used to click on discover and that would bring up discover weekly, various customized for me playlists, and release radar. Release Radar is gone. Has this been discontinued? It was great.

  • Casual Listener
  • I used to click on discover and that would bring up discover weekly, various customized for me playlists, and release radar.   Release Radar is gone.  Has this been discontinued?  It...
  • Hubo
  • Community Legend
  • 239 Views
  • 5 comments
  • 0 likes
  • Desktop
  • Closed
  • 239 Views
  • 5 comments
  • 0 votes

Song length

I use Spotify for my spin classes and it would be so useful if the song length and time left would stay on the display! Also what about some way of displaying the length of a whole playlist? Oh and I use my iPhone 7 to play spotify

  • Casual Listener
  • I use Spotify for my spin classes and it would be so useful if the song length and time left would stay on the display! Also what about some way of displaying the length of a whole playlist? Oh and I...
  • Hubo
  • Community Legend
  • 61 Views
  • 1 comments
  • 0 likes
  • Mobile
  • Not An Issue
  • 61 Views
  • 1 comments
  • 0 votes

[Web Player] Adding a new song to 'my music' shows as 3rd option

Steps to recreate:1. Navigate to a song you want to add to saved music2. Save to your music3. Navigate to your music4. Navigate to your songs5. Latest added song is the third item on the list, not first.

  • Casual Listener
  • Steps to recreate: 1. Navigate to a song you want to add to saved music 2. Save to your music 3. Navigate to your music 4. Navigate to your songs 5. Latest added song is the third item on the li...
  • ZullyB
  • Roadie
  • 67 Views
  • 3 comments
  • 0 likes
  • List recently added
    Web Player
    Your Music
  • Closed
  • 67 Views
  • 3 comments
  • 0 votes

Podcast not playing via Spotify Connect

When trying to listen to a podcast while I am connected to a gramofon device, it won't start playing. A message occurs saying something like "not possible on remote device".Is there a reason for? Music works like a charm.

  • Casual Listener
  • When trying to listen to a podcast while I am connected to a gramofon device, it won't start playing. A message occurs saying something like "not possible on remote device". Is there a reason for? M...
  • ZullyB
  • Roadie
  • 209 Views
  • 3 comments
  • 0 likes
  • Podcasts
    Spotify connect remote
  • Closed
  • 209 Views
  • 3 comments
  • 0 votes

issues listen to asian music

im having issues listen to music i want to. artist like man with a mission only have 1 song on there artist, asian kung fu generation i cant even listen to the one ablum i can find on spotify because all the songs are grey and i dont even know what t...

  • Casual Listener
  • im having issues listen to music i want to.  artist like man with a mission only have 1 song on there artist, asian kung fu generation i cant even listen to the one ablum i can find on spotify ...
  • Hubo
  • Community Legend
  • 304 Views
  • 1 comments
  • 0 likes
  • Closed
  • 304 Views
  • 1 comments
  • 0 votes

The playlist sorts the songs incorrectly in recently added

Hi! After resetting my phone I got an issue when trying to sort my playlist by recently added. I got a bunch of old songs that I added a long time ago on the top of my list, and a lot further down I find the new ones that I've added, in correct order...

  • Casual Listener
  • Hi! After resetting my phone I got an issue when trying to sort my playlist by recently added.  I got a bunch of old songs that I added a long time ago on the top of my list, and a lot further ...
  • 2late92
  • Casual Listener
  • 440 Views
  • 25 comments
  • 0 likes
  • Android
    recently added
  • Closed
  • 440 Views
  • 25 comments
  • 0 votes

"New releases for you" missing

Hello, this section under Discover has gone missing out of the blue. I used it frequently. It's gone both on desktop (mac os 10.12) and iPhone. Tried restarting and logging out and in but to no avail. Is there a fix for this? Thanks

  • Casual Listener
  • Hello,   this section under Discover has gone missing out of the blue. I used it frequently. It's gone both on desktop (mac os 10.12) and iPhone. Tried restarting and logging out and in b...
  • ZullyB
  • Roadie
  • 394 Views
  • 11 comments
  • 0 likes
  • Desktop
    iOS
    Mac
  • Closed
  • 394 Views
  • 11 comments
  • 0 votes

Search not working on samsung smart tv

Hello,I'm using Spotify a lot on my Samsung smart tv from 2014. But recently I encountered problems when using the search function. When searching for numbers or artist, nothing shows up. The playlist is working fine, but not the search function. I a...

  • Casual Listener
  • Hello, I'm using Spotify a lot on my Samsung smart tv from 2014. But recently I encountered problems when using the search function. When searching for numbers or artist, nothing shows up. The playl...
  • ZullyB
  • Roadie
  • 456 Views
  • 7 comments
  • 0 likes
  • Samsung
    Search failure
    Smart TV
  • Closed
  • 456 Views
  • 7 comments
  • 0 votes

Deleted and unfollowed folders recovered

Is it possible for those folders to be followed and recovered again without the owner knowing? Because I deleted some of my downloaded folders last week to have more space in my phone. But last night as I was checking my library all of my deleted and...

  • Casual Listener
  • Is it possible for those folders to be followed and recovered again without the owner knowing? Because I deleted some of my downloaded folders last week to have more space in my phone. But last night...
  • ZullyB
  • Roadie
  • 89 Views
  • 3 comments
  • 0 likes
  • iphone
  • Closed
  • 89 Views
  • 3 comments
  • 0 votes

Spotify unable to transfer playlists from Itunes AND unable to properly transfer songs from Itunes

Hello! I am unable to transfer my music and playlists from itunes to spotify. I've done the File>Import Playlists>Itunes and it does absolutely nothing. My music in the "Local Files" also looks completely different as it does for me on itunes. I've b...

Screen Shot 2017-04-26 at 7.54.16 PM.png
  • Casual Listener
  • Hello!   I am unable to transfer my music and playlists from itunes to spotify. I've done the  File>Import Playlists>Itunes and it does absolutely nothing. My music in the "Lo...
  • ZullyB
  • Roadie
  • 129 Views
  • 2 comments
  • 0 likes
  • Desktop
    iOS
    Mac
  • Closed
  • 129 Views
  • 2 comments
  • 0 votes

Artist not found

RBD is now on Spotify, but I can't play any of their songs, when I enter their album it's empty, no songs! I have a Brazilian premium account, and I don't know how to play RBD songs

  • Casual Listener
  • RBD is now on Spotify, but I can't play any of their songs, when I enter their album it's empty, no songs! I have a Brazilian premium account, and I don't know how to play RBD songs
  • Hubo
  • Community Legend
  • 66 Views
  • 2 comments
  • 0 likes
  • Closed
  • 66 Views
  • 2 comments
  • 0 votes

Songs not appearing on playlist

I have a premium membership, and I'm disappointed that songs aren't appearing on playlists from artists I follow. Is there something wrong with my account?

  • Casual Listener
  • I have a premium membership, and I'm disappointed that songs aren't appearing on playlists from artists I follow. Is there something wrong with my account?
  • Teenycookie
  • Casual Listener
  • 106 Views
  • 4 comments
  • 0 likes
  • Not An Issue
  • 106 Views
  • 4 comments
  • 0 votes

No internet connection available connection on Galaxy Note 5

I am getting the "No internet connection available" message on my Galaxy Note 5 even though I have a strong connection and can use phone for other applications and seraches. I have done the most recent phone updateD ON 4/18/17 and the message still a...

  • Casual Listener
  • I am getting the "No internet connection available" message on my Galaxy Note 5 even though I have a strong connection and can use phone for other applications and seraches.   I have done the ...
  • CanenFuder
  • Casual Listener
  • 150 Views
  • 5 comments
  • 0 likes
  • Connection issues
  • Closed
  • 150 Views
  • 5 comments
  • 0 votes

Deleted 2000 random songs

Logged onto the WiFi and went on Spotify and 90% of my music was deleted. Got an amazon fire. Anyone knows what's up?

  • Casual Listener
  • Logged onto the WiFi and went on Spotify and 90% of my music was deleted. Got an amazon fire.   Anyone knows what's up?
  • ZullyB
  • Roadie
  • 83 Views
  • 2 comments
  • 0 likes
  • Closed
  • 83 Views
  • 2 comments
  • 0 votes

Playlist Not found on Marantz Cr610

I have been able to use the playlist function until recently. Now Spotify finds my starred music but won't open the playlist.Can someone help ?And how do I re- install spotify - I have the Premium version - will this help?

  • Casual Listener
  • I have been able to use the playlist function until recently. Now Spotify finds my starred music but won't open the playlist. Can someone help ? And how do I re- install spotify - I have the Premiu...
  • Aimee_T
  • Roadie
  • 205 Views
  • 2 comments
  • 0 likes
  • Hardware Partner
  • Closed
  • 205 Views
  • 2 comments
  • 0 votes

Some albums are not showing up

Hello, I've noticed that there is something off about both my Spotify installation on my Windows PC and my Android phone. Both programmes don't display some albums when I'm at an artist's page. For example, if I enter "Seether" in the search bar and ...

  • Casual Listener
  • Hello,   I've noticed that there is something off about both my Spotify installation on my Windows PC and my Android phone. Both programmes don't display some albums when I'm at an artist's pa...
  • Aimee_T
  • Roadie
  • 190 Views
  • 4 comments
  • 0 likes
  • Closed
  • 190 Views
  • 4 comments
  • 0 votes