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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Premium on the app - Free on Spotify website?

l would need your help...please!l`m paying £9.99 every month..but due to different bundle for now l need to go back to the free version. On my app shows that l`m PREMlUM ...but when l go on line to deactivate the contract it shows that l`m FREE VERSl...

  • Casual Listener
  • l would need your help...please! l`m paying £9.99 every month..but due to different bundle for now l need to go back to the free version.  On my app shows that l`m PREMlUM ...but when l go on ...
  • ZullyB
  • Roadie
  • 93 Views
  • 3 comments
  • 0 likes
  • Closed
  • 93 Views
  • 3 comments
  • 0 votes

Artist's top songs all have <1,000 streams

Threads with affected users Top played showing <1000 Less than 1000 listens for ALL artists ALL songs Artists' Play Counts Have Reset to < 1000! Devices affected Desktop (Windows and Mac) Steps to reproduce Search for a popular artist (e.g. Ed Sheera...

spotify.PNG
  • Community Legend
  • Threads with affected users Top played showing <1000 Less than 1000 listens for ALL artists ALL songs Artists' Play Counts Have Reset to < 1000! Devices affected Desktop (Windo...
  • Snozberry
  • Regular
  • 10831 Views
  • 8 comments
  • 0 likes
  • Desktop
    Mac
    Windows
  • Fixed
  • 10831 Views
  • 8 comments
  • 0 votes

Fixed

Fixed I think. Thx

  • Regular
  • Fixed I think. Thx
  • Snozberry
  • Regular
  • 206 Views
  • 5 comments
  • 0 likes
  • Fixed
  • Fixed
  • 206 Views
  • 5 comments
  • 0 votes

Make entire play queue editable

I was charged twice on the 26th of March and i didn't ok it and i don't want it to be added to next month i want it put it back in my account.

  • Casual Listener
  • I was charged twice on the 26th of March and i didn't ok it and i don't want it to be added to next month i want it put it back in my account.
  • FabianS_Bogota
  • Roadie
  • 36 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 36 Views
  • 1 comments
  • 0 votes

Make shuffle play available for playlist groups

Hi all, This feature was available on previous Android app version, why is that not possible anymore ? Globaly, it seems that Spotify is getting worse since serveral months... Sharing tracks is harder than never, the interface changes all the time, t...

  • Casual Listener
  • Hi all,   This feature was available on previous Android app version, why is that not possible anymore ?   Globaly, it seems that Spotify is getting worse since serveral months... ...
  • FabianS_Bogota
  • Roadie
  • 264 Views
  • 1 comments
  • 0 likes
  • degradation
    Playlist
    sharing
    shuffle
  • Not An Issue
  • 264 Views
  • 1 comments
  • 0 votes

Phishing from adds on Spotify window application.

Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.

  • Casual Listener
  • Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.
  • FabianS_Bogota
  • Roadie
  • 230 Views
  • 9 comments
  • 0 likes
  • App
    Desktop
    PC
    Windows
    Windows 10
  • Closed
  • 230 Views
  • 9 comments
  • 0 votes

[IOS] Songs playing in wrong order when sorting by artist name

I noticed an annyoing bug ealier today. If you sort your songs by the name of the artist and turn off shuffle, all the songs will be played in the completly wrong order.

  • Regular
  • I noticed an annyoing bug ealier today. If you sort your songs by the name of the artist and turn off shuffle, all the songs will be played in the completly wrong order.
  • FabianS_Bogota
  • Roadie
  • 200 Views
  • 6 comments
  • 1 likes
  • iOS
  • Closed
  • 200 Views
  • 6 comments
  • 1 votes

My song has 200'000 clicks but i didn't put it on spotify

Hey there,My Song "Fakes" (https://play.spotify.com/track/1tbrIXMMBLEufrCwq5gmnp) reached over 200'000 streams on spotify and I don't even know how it went live on the platform.I never used any distributor for spotify and I also didn't sign a single ...

  • Casual Listener
  • Hey there, My Song "Fakes" (https://play.spotify.com/track/1tbrIXMMBLEufrCwq5gmnp) reached over 200'000 streams on spotify and I don't even know how it went live on the platform. I never used any...
  • JulianA_Bogota
  • Roadie
  • 112 Views
  • 2 comments
  • 1 likes
  • copyright
    distribution
    fraud
    Payment
  • Closed
  • 112 Views
  • 2 comments
  • 1 votes

Playlist sort by alphabetical and have choices in the side

It would be good and easy if playlist that is in alphabetical has choices in the side where you can go to that letter faster like for example on the pic below. It would be great if playlist have that also. Thank you! Please it would be great and i wo...

  • Casual Listener
  • It would be good and easy if playlist that is in alphabetical has choices in the side where you can go to that letter faster like for example on the pic below. It would be great if playlist have that...
  • JulianA_Bogota
  • Roadie
  • 40 Views
  • 1 comments
  • 0 likes
  • iOS
  • Closed
  • 40 Views
  • 1 comments
  • 0 votes

Add more genre to my stations

So I have a J. Cole radio station and it's great, straight fire, love it. I've been listening to it for a while now. But there's one thing that frustrates me about it, that's all I can listen to on that radio station is J. Cole and other artist that ...

  • Casual Listener
  • So I have a J. Cole radio station and it's great, straight fire, love it. I've been listening to it for a while now. But there's one thing that frustrates me about it, that's all I can listen to on t...
  • JulianA_Bogota
  • Roadie
  • 53 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Windows
    Windows Phone
  • Closed
  • 53 Views
  • 1 comments
  • 0 votes

Cannot "Unlike" songs from the radio

I have a station on my Spotify premium account, the name is dopeymarleyganja you can definitely add me, but a while back a song by Travis Scott came on that station. That song was called Goosebumps off his album Birds In The Trap Sing McKnight and at...

  • Casual Listener
  • I have a station on my Spotify premium account, the name is dopeymarleyganja you can definitely add me, but a while back a song by Travis Scott came on that station. That song was called Goosebu...
  • JulianA_Bogota
  • Roadie
  • 105 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 105 Views
  • 1 comments
  • 0 votes

Updating spotify premium

I usually paid using my telephone bill. But then I purchased like a redeem card worth of a month. And so i redeemed it on the 17th/3 and on 29th they said my premium has been cancelled. Why is that?? Please fix this.

  • Casual Listener
  • I usually paid using my telephone bill. But then I purchased like a redeem card worth of a month. And so i redeemed it on the 17th/3 and on 29th they said my premium has been cancelled. Why is that??...
  • Julian
  • Moderator
  • 48 Views
  • 1 comments
  • 0 likes
  • Premium payment
  • Not An Issue
  • 48 Views
  • 1 comments
  • 0 votes

''Don't let me down'' linking issue with Daya

I don't know if this has been here already so sorry if it's a known issue. It's a very minor bug or something but anyways, fixing it makes Spotify a little bit better. The Chainsmokers' ''Don't Let Me Down'' is sung by Daya who is remembered of hits ...

  • Casual Listener
  • I don't know if this has been here already so sorry if it's a known issue.   It's a very minor bug or something but anyways, fixing it makes Spotify a little bit better. 🙂   The Chai...
  • Hubo
  • Community Legend
  • 54 Views
  • 1 comments
  • 0 likes
  • Change link
  • Closed
  • 54 Views
  • 1 comments
  • 0 votes

Spotify over Bluetooth in my Mazda - saved playlists not displaying any more

I purchased my 2016 Mazda CX-3 a month ago, and was able to connect my Google Pixel phone via the Bluetooth connection in the car to use my Spotify Premium account to stream playlists saved to my phone. When I did this, I was able to see the playlist...

  • Regular
  • I purchased my 2016 Mazda CX-3 a month ago, and was able to connect my Google Pixel phone via the Bluetooth connection in the car to use my Spotify Premium account to stream playlists saved to my pho...
  • Julian
  • Moderator
  • 13163 Views
  • 4 comments
  • 0 likes
  • Android
    Mobile
  • Closed
  • 13163 Views
  • 4 comments
  • 0 votes

Spotify premium stopped working

Today the 28th my Spotify premium randomly cut out. I didn't receive any notification about payment issues or the likes

  • Casual Listener
  • Today the 28th my Spotify premium randomly cut out. I didn't receive any notification about payment issues or the likes
  • Julian
  • Moderator
  • 58 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 58 Views
  • 1 comments
  • 0 votes

Activity Feed not working

I've never been able to see any friends on it and I was just told my friend can see what I was listening to but I couldn't see what they were listening to? I can't find them on Facebook but I'm following their account anyways and it's still not showi...

  • Casual Listener
  • I've never been able to see any friends on it and I was just told my friend can see what I was listening to but I couldn't see what they were listening to? I can't find them on Facebook but I'm follo...
  • Julian
  • Moderator
  • 241 Views
  • 9 comments
  • 0 likes
  • Closed
  • 241 Views
  • 9 comments
  • 0 votes

Spotify won't let me change an album's remasters.

So i'm trying to add the 2016 version of David Bowie's Station to Station to my playlist but whenever i try it Spotify automatically adds the 1999 Remaster. A little help please.

  • Casual Listener
  • So i'm trying to add the 2016 version of David Bowie's Station to Station to my playlist but whenever i try it Spotify automatically adds the 1999 Remaster. A little help please.
  • Julian
  • Moderator
  • 77 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Web Player
  • Closed
  • 77 Views
  • 2 comments
  • 0 votes

Music pauses when casting to Chromecast

My spotify music keeps pausing when I am casting it to my chromecast on my Vizio Smart TV. It only happens when I'm casting to the TV. I've updated both Spotiy and my chromecast. It will start playing then pause for about 30 sec.- 1 min. then continu...

  • Casual Listener
  • My spotify music keeps pausing when I am casting it to my chromecast on my Vizio Smart TV. It only happens when I'm casting to the TV. I've updated both Spotiy and my chromecast. It will start playin...
  • Julian
  • Moderator
  • 135 Views
  • 2 comments
  • 0 likes
  • Closed
  • 135 Views
  • 2 comments
  • 0 votes

Disappearing Info On Playlist

Recently, my spotify playlist info have been dissapearing. You can see in the screenshot that it's just a blank black space. I tried uninstalling and reinstalling the program on my mac. Unsure of how to fix the problem.

  • Casual Listener
  • Recently, my spotify playlist info have been dissapearing. You can see in the screenshot that it's just a blank black space. I tried uninstalling and reinstalling the program on my mac. Unsure of how...
  • Julian
  • Moderator
  • 61 Views
  • 2 comments
  • 1 likes
  • Closed
  • 61 Views
  • 2 comments
  • 1 votes

Need help please

Hello not sure if this is the right place to ask but i'll give it a try.Someone else has been using my spotify and i have tried to change the password but it's not working they keep changing the music and volume please help

  • Casual Listener
  • Hello not sure if this is the right place to ask but i'll give it a try. Someone else has been using my spotify and i have tried to change the password but it's not working they keep changing the mu...
  • Julian
  • Moderator
  • 70 Views
  • 2 comments
  • 0 likes
  • Closed
  • 70 Views
  • 2 comments
  • 0 votes