Ongoing Issues

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Forum Posts

Separate Artist with Same Name (featured artist)

Hey!I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on. How can spotify correct that mistake on one of my singles? Here's the problem.my song "I Love You More" is featuring ...

  • Casual Listener
  • Hey! I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on.   How can spotify correct that mistake on one of my singl...
  • sdmello648
  • Visitor
  • 410 Views
  • 4 comments
  • 0 likes
  • Featuring artists
    Metadata correction
  • Closed
  • 410 Views
  • 4 comments
  • 0 votes

The Song 'Northern Sky' by Capital Kings links to the wrong KB

The song 'Northern Sky' by Capital Kings (https://open.spotify.com/track/04hFLMBiGOrTeuZBVnCGhh) links to this KB (https://open.spotify.com/artist/3yiuHpioBI80HXANoiMPCl), however, that is not the KB that was on the song. The KB on the song is this o...

  • Music Fan
  • The song 'Northern Sky' by Capital Kings (https://open.spotify.com/track/04hFLMBiGOrTeuZBVnCGhh) links to this KB (https://open.spotify.com/artist/3yiuHpioBI80HXANoiMPCl), however, that is not the KB...
  • Hubo
  • Community Legend
  • 162 Views
  • 1 comments
  • 0 likes
  • Capital Kings
    KB
    Northern Sky
    Wrong Link
  • Closed
  • 162 Views
  • 1 comments
  • 0 votes

Hola, necesito ayuda!

Tengo spotify premium y no sigue el orden de las canciones, las pone en aleatorias aunque yo no seleccione eso, como lo arreglo?

  • Casual Listener
  • Tengo spotify premium y no sigue el orden de las canciones, las pone en aleatorias aunque yo no seleccione eso, como lo arreglo?
  • MonicaM_Bogota
  • Roadie
  • 79 Views
  • 2 comments
  • 0 likes
  • Closed
  • 79 Views
  • 2 comments
  • 0 votes

Shuffle all music on mobile device

I have gigs and gigs of data why does shuffle always play the same songs over and over and over - I also want to no why when I do an artist radio - I want new music and it always plays songs from my collection - I want to find new music all the time ...

  • Casual Listener
  • I have gigs and gigs of data why does shuffle always play the same songs over and over and over - I also want to no why when I do an artist radio - I want new music and it always plays songs from my ...
  • Leonardo
  • Roadie
  • 52 Views
  • 1 comments
  • 0 likes
  • New shuffle new songs
  • Not An Issue
  • 52 Views
  • 1 comments
  • 0 votes

Search not responding

Is there a new update or something? When searching for an artist or trying to bring up one of my playlist it's not responding -- or is it tied to the activity of other users? Thanks.

  • Casual Listener
  • Is there a new update or something? When searching for an artist or trying to bring up one of my playlist it's not responding -- or is it tied to the activity of other users?    Thanks.&n...
  • MonicaM_Bogota
  • Roadie
  • 55 Views
  • 2 comments
  • 0 likes
  • Mac
  • Closed
  • 55 Views
  • 2 comments
  • 0 votes

Unauthorised devices using spotify

I was listening to Spotify (I have premium) on the Win 10 PC app and the music stopped playing in the middle of a song. Checked the app and someone else's phone was connected as a device. I logged out, changed my password, and ran Webroot (nothing fo...

  • Casual Listener
  • I was listening to Spotify (I have premium) on the Win 10 PC app and the music stopped playing in the middle of a song. Checked the app and someone else's phone was connected as a device. I logged ou...
  • ZullyB
  • Roadie
  • 173 Views
  • 8 comments
  • 0 likes
  • Closed
  • 173 Views
  • 8 comments
  • 0 votes

Error: Spotify changes song in the middle of playing

I have Spotify premium and I think that should mean that I can listen to what I want, when I want. For months now, this has happened at least once a week: I'm listening to a playlist, when suddenly it stops in the middle of a song, and something else...

  • Regular
  • I have Spotify premium and I think that should mean that I can listen to what I want, when I want. For months now, this has happened at least once a week: I'm listening to a playlist, when suddenly i...
  • Hubo
  • Community Legend
  • 200 Views
  • 5 comments
  • 0 likes
  • iOS
  • Closed
  • 200 Views
  • 5 comments
  • 0 votes

Removing queue on web app and making Mac app consistently unusable

I don't understand why Spotify removed the ability to queue tracks on the web app while continuing to make the Spotify desktop app for Mac so slow as to be essentially unusable. The Mac desktop app has been causing me problems for years now, but I've...

  • Casual Listener
  • I don't understand why Spotify removed the ability to queue tracks on the web app while continuing to make the Spotify desktop app for Mac so slow as to be essentially unusable. The Mac desktop app h...
  • Hubo
  • Community Legend
  • 87 Views
  • 1 comments
  • 0 likes
  • Closed
  • 87 Views
  • 1 comments
  • 0 votes

Column headings no longer sortable in Artist view

In My Music, under Artist view, clicking on the column headings no longer provides an alphabetical song title, album or time sort function.Using the Windows desktop app.

  • Casual Listener
  • In My Music, under Artist view, clicking on the column headings no longer provides an alphabetical song title, album or time sort function. Using the Windows desktop app.
  • ZullyB
  • Roadie
  • 267 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 267 Views
  • 2 comments
  • 0 votes

US Top 50 not updated? (4/22)

The US Top 50 Chart on Spotify still has not updated today. What is going on?

  • Casual Listener
  • The US Top 50 Chart on Spotify still has not updated today. What is going on?
  • Maria_B
  • Moderator
  • 174 Views
  • 3 comments
  • 0 likes
  • Closed
  • 174 Views
  • 3 comments
  • 0 votes

pop up

whenever i push the 1- 4 or spacebar key they don't work. this pops up instead. see attachments please help me resolve issue send to *****@yahoo.com

  • Casual Listener
  • whenever i push the 1- 4 or spacebar key they don't work.   this pops up instead.  see attachments  please help me resolve issue  send to *****@yahoo.com
  • JuanSebastian
  • Roadie
  • 75 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 75 Views
  • 2 comments
  • 0 votes

Rapidly cycleing through songs on all platforms tested

I am trying to play a particular album (imelda may's life love flesh blood), however whenever I try to play it, it quickly cycles through the songs only playing half a second or so of every song.After playing a diferent album it will skip the first t...

  • Casual Listener
  • I am trying to play a particular album (imelda may's life love flesh blood), however whenever I try to play it, it quickly cycles through the songs only playing half a second or so of every song. Af...
  • Sophia
  • Roadie
  • 181 Views
  • 4 comments
  • 0 likes
  • Android
    Desktop
    Web Player
  • Fixed
  • 181 Views
  • 4 comments
  • 0 votes

Spotify Family Accounts Going Free

Hello, Sorry if this is already an known issue. Many users are having an issue where all of their family accounts go free and says they need to proove they all live in the same address. I always tell them to contact Support with this reply: " I recom...

  • Community Legend
  • Hello,   Sorry if this is already an known issue.   Many users are having an issue where all of their family accounts go free and says they need to proove they all live in the same ...
  • EthanS1
  • Community Legend
  • 139 Views
  • 1 comments
  • 0 likes
  • family
    Subscription
  • Closed
  • 139 Views
  • 1 comments
  • 0 votes

Premium Spotify not compatable with Now TV

I have Now TV box via hdmi and wifi. I also have premium Spotify. Up until two weeks ago all was working well but now the app no longer works. It will not allow playlists etc. Updated my Now TV box and Spotify app already.

  • Casual Listener
  • I have Now TV box via hdmi and wifi. I also have premium Spotify. Up until two weeks ago all was working well but now the app no longer works. It will not allow playlists etc. Updated my Now TV box a...
  • anniewilliamsma
  • Casual Listener
  • 700 Views
  • 3 comments
  • 0 likes
  • Hardware Partner
    Web Player
  • Closed
  • 700 Views
  • 3 comments
  • 0 votes

"Saved songs" list empty

So I use Spotify at least every other day, yesterday I went to listen and all the songs in saved list are gone and it only gives me the option to browse. However the songs are still in my playlists and the playlists Spotify created for me. Very frust...

  • Casual Listener
  • So I use Spotify at least every other day, yesterday I went to listen and all the songs in saved list are gone and it only gives me the option to browse. However the songs are still in my playlists a...
  • ZullyB
  • Roadie
  • 104 Views
  • 4 comments
  • 0 likes
  • Android
  • Closed
  • 104 Views
  • 4 comments
  • 0 votes

Charts are not display

Hello Spotify Please help me out finding why im not able to see any charts since months... I have a macbook promac OS Xspotify version dont really knowBrowser FirefoxCountry Deutschland Thanks!Emilia

  • Casual Listener
  • Hello Spotify   Please help me out finding why im not able to see any charts since months...   I  have a macbook pro mac OS X spotify version dont really know Browser Firefox C...
  • ZullyB
  • Roadie
  • 93 Views
  • 4 comments
  • 0 likes
  • iOS
    Mac
    Web Player
  • Closed
  • 93 Views
  • 4 comments
  • 0 votes

Part of Windows desktop app is invisible

The right side of the app is invisible if I size it up beyond what appears to be FullHD (1920x1080?). See the attached video.

  • Casual Listener
  • The right side of the app is invisible if I size it up beyond what appears to be FullHD (1920x1080?). See the attached video.  
  • JuanSebastian
  • Roadie
  • 189 Views
  • 2 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 189 Views
  • 2 comments
  • 0 votes

No Idea how to Log Out of the Socials you find under "Post To"

Out of frustrations with a Tumblr, I have decided to close my Tumblr account and started fresh with a new Tumblr account. I wanted to log out of the Tumblr's account connection to the Spotify app and signing into that other account, but that's not po...

  • Gig Goer
  • Out of frustrations with a Tumblr, I have decided to close my Tumblr account and started fresh with a new Tumblr account. I wanted to log out of the Tumblr's account connection to the Spotify app and...
  • Leonardo
  • Roadie
  • 72 Views
  • 1 comments
  • 0 likes
  • iOS
    iphone
    post to
    Sharing music
    Sharing to Facebook
    Sharing to Tumblr
    Sharing to Twitter
    Social Network
  • Not An Issue
  • 72 Views
  • 1 comments
  • 0 votes

Premium

Well, I don't know what I wrote when they asked about where I live. So, my daughter can't use my family Premium. Where do I find these things?

  • Casual Listener
  • Well, I don't know what I wrote when they asked about where I live. So, my daughter can't use my family Premium. Where do I find these things?
  • MattSuda
  • Spotify Star
  • 60 Views
  • 2 comments
  • 0 likes
  • Closed
  • 60 Views
  • 2 comments
  • 0 votes

Artist Station issue

It's a great app but there is a bug on the artist station. If you switch it a different station the song that you are listening to will continue to play and the other station will not play. I've tried to exit out of the app no dice and power off/on m...

  • Casual Listener
  • It's a great app but there is a bug on the artist station. If you switch it a different station the song that you are listening to will continue to play and the other station will not play. I've trie...
  • JuanSebastian
  • Roadie
  • 72 Views
  • 4 comments
  • 0 likes
  • Closed
  • 72 Views
  • 4 comments
  • 0 votes