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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Some albums are not showing up

Hello, I've noticed that there is something off about both my Spotify installation on my Windows PC and my Android phone. Both programmes don't display some albums when I'm at an artist's page. For example, if I enter "Seether" in the search bar and ...

  • Casual Listener
  • Hello,   I've noticed that there is something off about both my Spotify installation on my Windows PC and my Android phone. Both programmes don't display some albums when I'm at an artist's pa...
  • Aimee_T
  • Roadie
  • 190 Views
  • 4 comments
  • 0 likes
  • Closed
  • 190 Views
  • 4 comments
  • 0 votes

Save Button on web browser

When you try to "Save" music on your account and it dose not work. I thought it was working but its not. Is here away to add all the new ablum to "your music" Thanks-Jack

  • Casual Listener
  • When you try to "Save" music on your account and it dose not work. I thought it was working but its not. Is here away to add all the new ablum to "your music"    Thanks -Jack
  • Aimee_T
  • Roadie
  • 97 Views
  • 2 comments
  • 0 likes
  • Closed
  • 97 Views
  • 2 comments
  • 0 votes

Glitch on iOS application screen

=== START OF TEMPLATE ===Brief description of the issue: There is a random issue on iOS application where screen does not appear correctly. Steps to reproduce the issue:First I did this: Open the applicationThen I did that: Play a songI also did this...

  • Roadie
  • === START OF TEMPLATE === Brief description of the issue: There is a random issue on iOS application where screen does not appear correctly.    Steps to reproduce the iss...
  • Aimee_T
  • Roadie
  • 370 Views
  • 10 comments
  • 0 likes
  • Closed
  • 370 Views
  • 10 comments
  • 0 votes

Songs cannot be played on Windows laptop

I cannot play any songs when i use Spotify on my computer. The error message: "Songs cannot be played" is shown at the top. I have tried downloading the songs again and streaming. Nothing works. I have a Premium, so I would like to get a bit more val...

  • Casual Listener
  • I cannot play any songs when i use Spotify on my computer. The error message: "Songs cannot be played" is shown at the top. I have tried downloading the songs again and streaming. Nothing works. I ha...
  • Aimee_T
  • Roadie
  • 97 Views
  • 2 comments
  • 0 likes
  • Closed
  • 97 Views
  • 2 comments
  • 0 votes

Spotify Viral List? Requirements?

Hi, Our song has been shared more than 400 times on Facebook the past 48 hours (With the link as it should be). How come i see songs on the Viral-List that i know for a fact has been shared less times than our song? How come our song is not on this l...

  • Music Fan
  • Hi,    Our song has been shared more than 400 times on Facebook the past 48 hours (With the link as it should be). How come i see songs on the Viral-List that i know for a fact has been s...
  • dendeedz
  • Music Fan
  • 3501 Views
  • 3 comments
  • 0 likes
  • Mac
    Windows
  • Not An Issue
  • 3501 Views
  • 3 comments
  • 0 votes

My Discover Weekly playlist

Oddly enough, for about the last month, my Discover Weekly playlist only shows up on my Discover screen about every other week. I'm getting Release Radar regularly, but not Discover Weekly. I can access it on my iPhone, but I want to listen on my des...

  • Casual Listener
  • Oddly enough, for about the last month, my Discover Weekly playlist only shows up on my Discover screen about every other week.  I'm getting Release Radar regularly, but not Discover Weekly. &nb...
  • ZullyB
  • Roadie
  • 79 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 79 Views
  • 2 comments
  • 0 votes

Idea? How bout you fix the Desktop Window sizing when there's multiple monitors.

Spotify just updated today. This wasn't an issue before this. The Spotify viewport will not grow larger than the resolution of the primary monitor. This prevents it from working correctly on Vertical monitors or monitors with a higher resolution. How...

Capture.PNG
  • Regular
  • Spotify just updated today. This wasn't an issue before this.   The Spotify viewport will not grow larger than the resolution of the primary monitor. This prevents it from working correctly on...
  • ZullyB
  • Roadie
  • 199 Views
  • 2 comments
  • 0 likes
  • Desktop
    multi-monitor
    window behaviour
  • Closed
  • 199 Views
  • 2 comments
  • 0 votes

Disconnect from my Facebook account

I want to disconnect my Spotify account from my Facebook account. How can I do that?

  • Visitor
  • I want to disconnect my Spotify account from my Facebook account. How can I do that?
  • FabianS_Bogota
  • Roadie
  • 90 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 90 Views
  • 1 comments
  • 0 votes

Previously added songs appearing in playlists unadded.

As stated, throughout playlists such as my daily mix and song/artist radios certain songs appear (not any specific ones - seems to be random) without a check mark. They instead appear with a "+" suggesting they are not added. However, when I look in ...

  • Casual Listener
  • As stated, throughout playlists such as my daily mix and song/artist radios certain songs appear (not any specific ones - seems to be random) without a check mark. They instead appear with a "+" sugg...
  • MonicaM_Bogota
  • Roadie
  • 279 Views
  • 3 comments
  • 0 likes
  • Desktop
    Windows
  • Not An Issue
  • 279 Views
  • 3 comments
  • 0 votes

Error 16.1

Im having 16.1 error code. I'm wondering how can be solve. I have a Roku 2 xd.

  • Casual Listener
  • Im having 16.1 error code. I'm wondering how can be solve. I have a Roku 2 xd.
  • ZullyB
  • Roadie
  • 347 Views
  • 4 comments
  • 0 likes
  • Closed
  • 347 Views
  • 4 comments
  • 0 votes

Search doesn't work on Squeezebox

The general transient error appeared again today. Can't use the Triode Spotify Plugin's Search anymore. It was working on weekend last time.Tried to uninstall and re-install the Spotify plugin and rebooted the LMS server but no help. Only "General Tr...

  • Regular
  • The general transient error appeared again today. Can't use the Triode Spotify Plugin's Search anymore. It was working on weekend last time. Tried to uninstall and re-install the Spotify plugin and ...
  • Mara_F
  • Roadie
  • 1709 Views
  • 52 comments
  • 0 likes
  • Squeezebox
  • Closed
  • 1709 Views
  • 52 comments
  • 0 votes

Can't cancel

My mum made an account in February was messing around, signed herself out and can't remember the details (still being charged). She's now made another account and messed around again and now is being charged threw her phone bill. So now she has 2 bil...

  • Casual Listener
  • My mum made an account in February was messing around, signed herself out and can't remember the details (still being charged). She's now made another account and messed around again and now is being...
  • Hubo
  • Community Legend
  • 58 Views
  • 1 comments
  • 0 likes
  • Closed
  • 58 Views
  • 1 comments
  • 0 votes

missing genres on webplayer

Hi all, I recently noticed that two genres are missing from the webplayer, however still show up on my phone. unfortunately, they're the ones I use the most at work: classical & comedy. I can still listen on my phone, but it's nice to connect to the ...

  • Casual Listener
  • Hi all,    I recently noticed that two genres are missing from the webplayer, however still show up on my phone. unfortunately, they're the ones I use the most at work: classical & co...
  • Chris
  • Spotify
  • 1371 Views
  • 16 comments
  • 0 likes
  • Windows
  • Closed
  • 1371 Views
  • 16 comments
  • 0 votes

Eliminate hexcodes in profile name

Hi, i login with my facebook account and my last night has an apostrophe in it, O'Shea. It seems the apostrophe shows as a hexcode for my profile. I'm sure others see it too. Think you can do some escaping or replacing to make it look right?Hexcode i...

spotify.PNG
  • Casual Listener
  • Hi, i login with my facebook account and my last night has an apostrophe in it, O'Shea.  It seems the apostrophe shows as a hexcode for my profile. I'm sure others see it too. Think you can do s...
  • ZullyB
  • Roadie
  • 88 Views
  • 2 comments
  • 0 likes
  • profile
    Profile View
  • Closed
  • 88 Views
  • 2 comments
  • 0 votes

Sound cuts out

I have a Samsung GS7... Recently the music I play from Spotify cuts out from time to time like if my headphones where blown out! I tried with other apps and they works fine it's only Spotify that give me that problem!

  • Casual Listener
  • I have a Samsung GS7... Recently the music I play from Spotify cuts out from time to time like if my headphones where blown out! I tried with other apps and they works fine it's only Spotify that giv...
  • ZullyB
  • Roadie
  • 91 Views
  • 2 comments
  • 0 likes
  • Android 6.0.1 playback issues
    Music is garbled
  • Closed
  • 91 Views
  • 2 comments
  • 0 votes

error codes

my spotify app on my phone wont let me go on other peoples accounts or let me see my playlists and on my laptop it wont let me see the overview when i click on profiles

  • Casual Listener
  • my spotify app on my phone wont let me go on other peoples accounts or let me see my playlists and on my laptop it wont let me see the overview when i click on profiles
  • ZullyB
  • Roadie
  • 102 Views
  • 2 comments
  • 0 likes
  • Mac
    Mobile
  • Closed
  • 102 Views
  • 2 comments
  • 0 votes

Spotify not working

So every link to spotify gives me a 503 error code. The phone app doesnt connect to ps4. I want to unsubscribe to this service but i cannot because i cannot open the webpage.

  • Casual Listener
  • So every link to spotify gives me a 503 error code. The phone app doesnt connect to ps4. I want to unsubscribe to this service but i cannot because i cannot open the webpage.
  • FabianS_Bogota
  • Roadie
  • 343 Views
  • 2 comments
  • 0 likes
  • not working
  • Fixed
  • 343 Views
  • 2 comments
  • 0 votes

This song is not available

I have MANY songs in my playlists that NOW say "this song is not available". These songs were available at the time I downloaded them into my playlist. Also, I'm experiencing constant song stoppage during playback. I am a premium subscriber. But I mi...

  • Casual Listener
  • I have MANY songs in my playlists that NOW say "this song is not available". These songs were available at the time I downloaded them into my playlist. Also, I'm experiencing constant song stoppage d...
  • ZullyB
  • Roadie
  • 66 Views
  • 2 comments
  • 0 likes
  • Closed
  • 66 Views
  • 2 comments
  • 0 votes

I was listening music on my laptop and Spofity auto-switched to my phone to play the music

Spotify you seriously need to fix this bug. I was listening music on my laptop and Spofity auto-switched to my phone to play the music, while I was in the library. And I didn't know it happened because I was concentrating on something. Someone approa...

  • Casual Listener
  • Spotify you seriously need to fix this bug. I was listening music on my laptop and Spofity auto-switched to my phone to play the music, while I was in the library.   And I didn't know it...
  • ZullyB
  • Roadie
  • 126 Views
  • 4 comments
  • 0 likes
  • bugs
  • Closed
  • 126 Views
  • 4 comments
  • 0 votes

Downloaded music becomes un-downloaded every five days, though I log in to website.

The music that I have downloaded to my ipod becomes un-downloaded every five days. I do log into the website, but this does not seem to help. Thanks! Jenn

  • Casual Listener
  • The music that I have downloaded to my ipod becomes un-downloaded every five days.  I do log into the website, but this does not seem to help.   Thanks!   Jenn
  • ZullyB
  • Roadie
  • 74 Views
  • 2 comments
  • 0 likes
  • Closed
  • 74 Views
  • 2 comments
  • 0 votes