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Ongoing Issues

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Forum Posts

Spotify does not work on my Windows 10 Mobile

Hello, I've had a Lumia 950 XL since January 2017. Software is in its current version.For the first few weeks it was working perfect, I could use Spotify the same way as I did on my previous Lumia 535.Several days ago some problem occured - the app d...

  • Casual Listener
  • Hello,   I've had a Lumia 950 XL since January 2017. Software is in its current version. For the first few weeks it was working perfect, I could use Spotify the same way as I did on my previo...
  • Erika
  • Roadie
  • 113 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 113 Views
  • 1 comments
  • 0 votes

Shuffle function still not great

I'm new to this community, but it seems old ideas submitted regarding the shuffle function haven't been addressed/fixed. I have a playlist of 200 songs (14 hours), yet I am constantly getting the same songs played within an hour or so of the previous...

  • Visitor
  • I'm new to this community, but it seems old ideas submitted regarding the shuffle function haven't been addressed/fixed.  I have a playlist of 200 songs (14 hours), yet I am constantly getting t...
  • Erika
  • Roadie
  • 58 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 58 Views
  • 1 comments
  • 0 votes

Editing Playlist Order On Mobile App

How is this still an issue? I am a premium subscriber and I can't edit my playlist order! I can't on my android app nor on the webplayer. When I downloaded the app to my laptop, it made it run slower so I had to delete it. That was the only place I c...

  • Casual Listener
  • How is this still an issue? I am a premium subscriber and I can't edit my playlist order! I can't on my android app nor on the webplayer. When I downloaded the app to my laptop, it made it run slower...
  • Leonardo
  • Roadie
  • 92 Views
  • 1 comments
  • 0 likes
  • Android
    Mobile
    Windows Phone
  • Not An Issue
  • 92 Views
  • 1 comments
  • 0 votes

Can't get Spotify to load

Rebooted my Windows 10 system and now the Spotify program will come up but only shows the dots going in a circle then I get "Spotify application is not responding" I've tried removing the program, rebooting, and then reinstall - no luck. Tried stoppi...

  • Casual Listener
  • Rebooted my Windows 10 system and now the Spotify program will come up but only shows the dots going in a circle then I get "Spotify application is not responding"   I've tried removing the pro...
  • JuanCamilo
  • Roadie
  • 211 Views
  • 11 comments
  • 0 likes
  • Desktop
  • Closed
  • 211 Views
  • 11 comments
  • 0 votes

Spotify still playing on another account

My Spotify account is pausing because it's playing somewhere else. I've changed password and signed out of devices everywhere but still happening. I've tried this a couple of times and still having the same problem. I have signed into other Sonos acc...

  • Casual Listener
  • My Spotify account is pausing because it's playing somewhere else. I've changed password and signed out of devices everywhere but still happening. I've tried this a couple of times and still having t...
  • Aimee_T
  • Roadie
  • 59 Views
  • 2 comments
  • 0 likes
  • Closed
  • 59 Views
  • 2 comments
  • 0 votes

Chromebook OS "play back error"

I've had the spotify app on my chromebook for about 6 months now and lately it wont play any music at all. I've tried loging out and back in, i've deleted the app and reinstalled it but it seems its not working whats so ever. Everytime I come to log ...

  • Casual Listener
  • I've had the spotify app on my chromebook for about 6 months now and lately it wont play any music at all. I've tried loging out and back in, i've deleted the app and reinstalled it but it seems its ...
  • Aimee_T
  • Roadie
  • 104 Views
  • 2 comments
  • 0 likes
  • Closed
  • 104 Views
  • 2 comments
  • 0 votes

Spotify keeps crashing randomly

HelloIf had premium for quite some time and recently changed from Apple to samsung. Since using the app it now crashes often notebly on certain songs - one being that's it by genesis - there are more but what can I do to stop this apart from deleting...

  • Casual Listener
  • Hello If had premium for quite some time and recently changed from Apple to samsung. Since using the app it now crashes often notebly on certain songs - one being that's it by genesis - there are ...
  • Aimee_T
  • Roadie
  • 87 Views
  • 2 comments
  • 0 likes
  • andriod
  • Closed
  • 87 Views
  • 2 comments
  • 0 votes

download songs wont play

helloi subscribed spotify for three months now from 1st april subscription end and the songs i downloaded i am not able to play them i appears like the attachment please help with the problem

  • Casual Listener
  • hello i subscribed spotify for three months now from 1st april subscription end and the songs i downloaded i am not able to play them i appears like the attachment  please help with the proble...
  • JuanSebastian
  • Roadie
  • 323 Views
  • 16 comments
  • 0 likes
  • Closed
  • 323 Views
  • 16 comments
  • 0 votes

Gear s2 bt disconnected

I have a pixel XL and my gear s2 says bt disconnected when trying to go into remote mode. But my BT is definitely working. I've deleted the app and reinstalled on both devices and even deleted chached/saved data. And still no progress. Please help!!

  • Regular
  • I have a pixel XL and my gear s2 says bt disconnected when trying to go into remote mode. But my BT is definitely working. I've deleted the app and reinstalled on both devices and even deleted chache...
  • Aimee_T
  • Roadie
  • 131 Views
  • 2 comments
  • 0 likes
  • Closed
  • 131 Views
  • 2 comments
  • 0 votes

I have Premium and use Windows 7. Missing Playlist download button and sorting list.

I have experience this 3 or 4 times and I don't know what is causing the problem. I log onto Spotify (Premium) and go to my playlists and the DOWNLOAD button is missing and also the SORTING box that are usually at the top of the page on the right sid...

  • Regular
  • I have experience this 3 or 4 times and I don't know what is causing the problem.  I log onto Spotify (Premium) and go to my playlists and the DOWNLOAD button is missing and also the SORTING box...
  • Aimee_T
  • Roadie
  • 157 Views
  • 2 comments
  • 0 likes
  • Windows
  • Closed
  • 157 Views
  • 2 comments
  • 0 votes

Keeps crashing for 2 days now

I restarted my iphone thinking that could be the issue but every time I open Spotify it crashes. Doesn't load anything and just crashes. What up with that?

  • Casual Listener
  • I restarted my iphone thinking that could be the issue but every time I open Spotify it crashes. Doesn't load anything and just crashes. What up with that?
  • JuanCamilo
  • Roadie
  • 660 Views
  • 5 comments
  • 0 likes
  • crashing
  • Closed
  • 660 Views
  • 5 comments
  • 0 votes

Community Ranks - How do they work?

I recently got an android phone and downloaded Spotify. I noticed that all I can do is play tge songs on playlists I already had. I cannot play previews of songs anymore, make new playlist, or add songs to playlists. I tried restarting my phone, and ...

  • Casual Listener
  • I recently got an android phone and downloaded Spotify. I noticed that all I can do is play tge songs on playlists I already had. I cannot play previews of songs anymore, make new playlist, or add so...
  • Mara_F
  • Roadie
  • 216 Views
  • 1 comments
  • 0 likes
  • Android
  • Not An Issue
  • 216 Views
  • 1 comments
  • 0 votes

Faulty Spotify updates

The last 2x I downloaded an update for Spotify, my previously downloaded playlist we're not retained. So, I ended up losing everything and had to start over. Now, I never update the app. How can this be corrected?

  • Casual Listener
  • The last 2x I downloaded an update for Spotify, my previously downloaded playlist we're not retained. So, I ended up losing everything and had to start over. Now, I never update the app. How can this...
  • JuanSebastian
  • Roadie
  • 95 Views
  • 2 comments
  • 0 likes
  • Closed
  • 95 Views
  • 2 comments
  • 0 votes

Blue Neighbourhood Glitch

Unsure if this is the place for this but Troye Sivans 'Wild' featuring Alessia Clara just plays the original and not the actual song that she features in?

  • Casual Listener
  • Unsure if this is the place for this but Troye Sivans 'Wild' featuring Alessia Clara just plays the original and not the actual song that she features in?
  • Aimee_T
  • Roadie
  • 188 Views
  • 4 comments
  • 0 likes
  • Desktop
  • Closed
  • 188 Views
  • 4 comments
  • 0 votes

Can't add songs to "Starred" in web version

Hi! I can't seem to add songs to either of my "Starred"- playlists while using the web version of Spotify. It works when I do it through my phone app, but not while using a laptop/computer. No error messages - it just fails to add. Best,Ena

  • Casual Listener
  • Hi!   I can't seem to add songs to either of my "Starred"- playlists while using the web version of Spotify. It works when I do it through my phone app, but not while using a laptop/computer. ...
  • Mara_F
  • Roadie
  • 155 Views
  • 1 comments
  • 0 likes
  • Add songs to Starred
  • Not An Issue
  • 155 Views
  • 1 comments
  • 0 votes

Artist I don't follow

I have an artist "Lucho Panic" who I don't follow but appears in my artists. How can I delete it? Thanks!

  • Casual Listener
  • I have an artist "Lucho Panic" who I don't follow but appears in my artists. How can I delete it? Thanks!
  • ccasadop
  • Casual Listener
  • 247 Views
  • 2 comments
  • 0 likes
  • Closed
  • 247 Views
  • 2 comments
  • 0 votes

Embed URL (Spotify Music Player) for Facebook not working.

Hey guys, I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my facebook fan page and it turned out like this: See the thing is t...

Screen Shot 2017-04-01 at 6.35.57 pm.png Screen Shot 2017-04-01 at 6.34.18 pm.png
  • Casual Listener
  • Hey guys,    I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my...
  • WJefferson
  • Visitor
  • 1816 Views
  • 4 comments
  • 0 likes
  • Web Player
  • Closed
  • 1816 Views
  • 4 comments
  • 0 votes

The "Add to up next" function has disappeared?

The "Add to up next" function has disappeared from the song menu. Minor issue but i like using. Anyone know why? Thanks in advance

  • Casual Listener
  • The "Add to up next" function has disappeared from the song menu. Minor issue but i like using. Anyone know why? Thanks in advance  
  • Hubo
  • Community Legend
  • 256 Views
  • 3 comments
  • 0 likes
  • Closed
  • 256 Views
  • 3 comments
  • 0 votes

Soundtouch 10 - preset album spotify

My father has a new soundtouch 10... Perfect device... but he has a question about the preset. When he sets a preset to play an album of spotify... The album plays. When he shuts the soundtouch off and he is pressing the preset again, the music start...

  • Casual Listener
  • My father has a new soundtouch 10... Perfect device... but he has a question about the preset. When he sets a preset to play an album of spotify... The album plays. When he shuts the soundtouch off a...
  • Hubo
  • Community Legend
  • 126 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 126 Views
  • 1 comments
  • 0 votes