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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Regular
  • 45531 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 45531 Views
  • 59 comments
  • 92 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • hollyeden
  • Newbie
  • 6310 Views
  • 86 comments
  • 90 likes
  • Accounts
  • Fixed
  • 6310 Views
  • 86 comments
  • 90 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 5067 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 5067 Views
  • 47 comments
  • 89 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 14038 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 14038 Views
  • 107 comments
  • 89 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 40064 Views
  • 112 comments
  • 85 likes
  • Other
  • Not Right Now
  • 40064 Views
  • 112 comments
  • 85 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 7492 Views
  • 40 comments
  • 84 likes
  • Other
  • Under investigation
  • 7492 Views
  • 40 comments
  • 84 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 14329 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 14329 Views
  • 155 comments
  • 84 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 14149 Views
  • 51 comments
  • 78 likes
  • iOS
  • Fixed
  • 14149 Views
  • 51 comments
  • 78 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Spotify Legend
  • 40408 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Case Closed
  • 40408 Views
  • 50 comments
  • 72 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • biscuitroll
  • Newbie
  • 17750 Views
  • 43 comments
  • 66 likes
  • Premium
  • Fixed
  • 17750 Views
  • 43 comments
  • 66 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Yordan
  • Moderator
  • 5771 Views
  • 63 comments
  • 64 likes
  • Android
  • Fixed
  • 5771 Views
  • 63 comments
  • 64 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...
  • Novy
  • Moderator
  • 15861 Views
  • 53 comments
  • 63 likes
  • Other
  • Case Closed
  • 15861 Views
  • 53 comments
  • 63 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 6274 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 6274 Views
  • 15 comments
  • 61 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Novy
  • Moderator
  • 10531 Views
  • 116 comments
  • 56 likes
  • Other
  • Fixed
  • 10531 Views
  • 116 comments
  • 56 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Yordan
  • Moderator
  • 4424 Views
  • 25 comments
  • 56 likes
  • Android
  • Fixed
  • 4424 Views
  • 25 comments
  • 56 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 14487 Views
  • 36 comments
  • 56 likes
  • Other
  • Fixed
  • 14487 Views
  • 36 comments
  • 56 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • mistletoe
  • Newbie
  • 6489 Views
  • 25 comments
  • 56 likes
  • Web Player
  • Fixed
  • 6489 Views
  • 25 comments
  • 56 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

  • Casual Listener
  • Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...
  • cjantz88-us
  • Newbie
  • 26353 Views
  • 86 comments
  • 56 likes
  • bluetooth
    BMW
    Cover Art
    stuck
    track title
    usb
  • Won't Fix
  • 26353 Views
  • 86 comments
  • 56 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 29696 Views
  • 85 comments
  • 55 likes
  • Other
  • Not Right Now
  • 29696 Views
  • 85 comments
  • 55 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • Maria
  • Moderator
  • 24641 Views
  • 61 comments
  • 54 likes
  • Not Right Now
  • 24641 Views
  • 61 comments
  • 54 votes