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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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Check to see if the issue you might be experiencing has already been reported and what status it is at.
We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
Newbie
52011 Views
38 comments
81 likes
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Moderator
5763 Views
10 comments
81 likes
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Newbie
6360 Views
19 comments
77 likes
We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
Moderator
25804 Views
63 comments
64 likes
I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...
I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On ...
Moderator
21092 Views
53 comments
63 likes
Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...
Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
Newbie
32217 Views
40 comments
59 likes
Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.
Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.
Visitor
41520 Views
94 comments
59 likes
Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...
Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to sw...
Casual Listener
31495 Views
87 comments
58 likes
We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...
We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
Casual Listener
20883 Views
56 comments
57 likes
Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.
Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.
Moderator
18664 Views
116 comments
56 likes
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
Visitor
11622 Views
49 comments
55 likes
Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.
Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
Visitor
17598 Views
89 comments
54 likes
We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.
We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investiga...
Regular
13496 Views
77 comments
54 likes
Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...
Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
Casual Listener
27834 Views
154 comments
54 likes
I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...
I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app a...
Moderator
30537 Views
61 comments
54 likes
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
Newbie
10748 Views
39 comments
51 likes
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
Newbie
3916 Views
23 comments
50 likes
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
Newbie
13394 Views
40 comments
50 likes
Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...
Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
Newbie
13906 Views
46 comments
50 likes
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
Newbie
6804 Views
9 comments
49 likes
