Unable to update payment details
Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "
- 1179 Views
- 20 comments
- 11 votes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Check to see if the issue you might be experiencing has already been reported and what status it is at.
Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "
We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with latest Firmware (2600-9174-8102-0025) Spotify version on Windows: 1.1...
Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...
My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...
We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...
We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.
Plan Premium Country Canada Device Pixel 2 Operating System Android P My Question or Issue The latest update seems to have broken the "skip 15s" function. I listen to podcasts while driving and sometimes need to rewind... Now the app is skipping enti...
From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...
We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.
Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...
Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...
Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...
We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...
PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...
Hey folks! We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding tracks doesn't work.
Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams. We appreciate your patience and cooperation.
We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.