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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • DooBeeDubious
  • Casual Listener
  • 1151 Views
  • 16 comments
  • 4 likes
  • Accounts
  • Fixed
  • 1151 Views
  • 16 comments
  • 4 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • Tr40
  • Newbie
  • 23340 Views
  • 28 comments
  • 148 likes
  • Case Closed
  • 23340 Views
  • 28 comments
  • 148 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 1599 Views
  • 3 comments
  • 14 likes
  • Other
  • Fixed
  • 1599 Views
  • 3 comments
  • 14 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • cmjpockets
  • Newbie
  • 31830 Views
  • 100 comments
  • 108 likes
  • music
  • Not Right Now
  • 31830 Views
  • 100 comments
  • 108 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Regular
  • 4144 Views
  • 133 comments
  • 23 likes
  • Desktop
  • Fixed
  • 4144 Views
  • 133 comments
  • 23 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Chiscock
  • Visitor
  • 3972 Views
  • 20 comments
  • 27 likes
  • Other
  • Fixed
  • 3972 Views
  • 20 comments
  • 27 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 8925 Views
  • 128 comments
  • 148 likes
  • Android
  • Fixed
  • 8925 Views
  • 128 comments
  • 148 votes

Bluetooth, wrong metadata/metadata not updated

Hello, I am facing an issue and I beleive I am not the only one. When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title of the previous song. I found a few posts about this issue but no so...

  • Casual Listener
  • Hello,   I am facing an issue and I beleive I am not the only one.   When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title...
  • SrDavidGhibli
  • Newbie
  • 17919 Views
  • 64 comments
  • 82 likes
  • Android
    avrcp
    bluetooth
    metadata
  • Not Right Now
  • 17919 Views
  • 64 comments
  • 82 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 40993 Views
  • 283 comments
  • 444 likes
  • iOS
  • Fixed
  • 40993 Views
  • 283 comments
  • 444 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 12448 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 12448 Views
  • 107 comments
  • 89 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.  Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through...
  • mitchluvscindy
  • Casual Listener
  • 18034 Views
  • 161 comments
  • 126 likes
  • iOS
  • Fixed
  • 18034 Views
  • 161 comments
  • 126 votes

Issue with Submit a song to editors?

Is anyone else having trouble entering city data into 'Search Cities' tab when trying to submit a song to Spotify editors? When I get to that point there are no dropdown choices so I can't complete the required field. Pain!

  • Music Fan
  • Is anyone else having trouble entering city data into 'Search Cities' tab when trying to submit a song to Spotify editors?   When I get to that point there are no dropdown choices so I can't c...
  • Yordan
  • Moderator
  • 4358 Views
  • 26 comments
  • 12 likes
  • Technical Problem.
  • Fixed
  • 4358 Views
  • 26 comments
  • 12 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • ashes20ashes
  • Newbie
  • 3836 Views
  • 11 comments
  • 14 likes
  • Subscriptions
  • Fixed
  • 3836 Views
  • 11 comments
  • 14 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Grace_23
  • Newbie
  • 157546 Views
  • 617 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 157546 Views
  • 617 comments
  • 1857 votes

Spotify Search Engine always brings up "No Results"

Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)

  • Regular
  • Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)
  • macmilla
  • Casual Listener
  • 8910 Views
  • 33 comments
  • 34 likes
  • Fixed
  • 8910 Views
  • 33 comments
  • 34 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • ChristineVX
  • Newbie
  • 49045 Views
  • 58 comments
  • 161 likes
  • shuffle
  • Not An Issue
  • 49045 Views
  • 58 comments
  • 161 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • jpalo
  • Casual Listener
  • 9072 Views
  • 45 comments
  • 45 likes
  • Desktop
  • Not Right Now
  • 9072 Views
  • 45 comments
  • 45 votes

"Can't open link" error on iOS when opening from Spotify widget

Hey, We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.
  • Yordan
  • Moderator
  • 5913 Views
  • 29 comments
  • 21 likes
  • iOS
  • Fixed
  • 5913 Views
  • 29 comments
  • 21 votes

(Mac) Desktop app has memory leak

UPDATE: Version 1.0.96.181 was just released and it should fix this memory leak issue. If you are still having trouble, please post your experience. It will be rolling out, but you should be able to get it by downloading and installing from the Spoti...

memleakspotify.png
  • Spotify Star
  • Spotify Star
  • UPDATE: Version 1.0.96.181 was just released and it should fix this memory leak issue. If you are still having trouble, please post your experience. It will be rolling out, but you should b...
  • nVoxel
  • Newbie
  • 15495 Views
  • 67 comments
  • 87 likes
  • Desktop
    Mac
  • Fixed
  • 15495 Views
  • 67 comments
  • 87 votes

Spotify on Android TV lags to death after a while

PlanPremiumCountrySwedenDeviceSony Bravia XF9005 55"Operating SystemAndroid TV My Question or IssueAfter playing a couple of songs Spotify starts lagging, the songs cut in and out and the TV starts getting slower too. Can't turn the TV off, can't go ...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Bravia XF9005 55" Operating System Android TV   My Question or Issue After playing a couple of songs Spotify starts lagging, the songs cut in an...
  • stevedemir
  • Newbie
  • 15742 Views
  • 70 comments
  • 104 likes
  • Sony
  • Not Right Now
  • 15742 Views
  • 70 comments
  • 104 votes