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Ongoing Issues

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[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a dev...
  • ChonkyCat
  • Newbie
  • 18343 Views
  • 86 comments
  • 36 likes
  • iOS
  • Fixed
  • 18343 Views
  • 86 comments
  • 36 votes

Can't Listen to Tracks in Order on Android Auto

There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference. No matter what I do, Spotify on Android Auto shuffles tracks. This is a problem because I'd like to listen to albums tracks...

  • Casual Listener
  • There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference.   No matter what I do, Spotify on Android Auto shuffles tracks. T...
  • Drbblz
  • Regular
  • 11001 Views
  • 115 comments
  • 66 likes
  • Fixed
  • 11001 Views
  • 115 comments
  • 66 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • disc_count
  • Roadie
  • 82194 Views
  • 179 comments
  • 270 likes
  • Other
  • Not Right Now
  • 82194 Views
  • 179 comments
  • 270 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • amh140
  • Regular
  • 10982 Views
  • 53 comments
  • 190 likes
  • podcast
    progress bar
  • Not Right Now
  • 10982 Views
  • 53 comments
  • 190 votes

[iOS] Issue with reordering playlist songs in Edit mode

I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or delete.

  • Casual Listener
  • I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or del...
  • boomercaligirl
  • Visitor
  • 4006 Views
  • 24 comments
  • 9 likes
  • iOS
  • Fixed
  • 4006 Views
  • 24 comments
  • 9 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 15845 Views
  • 58 comments
  • 186 likes
  • Desktop
    Web Player
  • Not Right Now
  • 15845 Views
  • 58 comments
  • 186 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • cubeover
  • Casual Listener
  • 13738 Views
  • 29 comments
  • 28 likes
  • bug
  • Not An Issue
  • 13738 Views
  • 29 comments
  • 28 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 19035 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 19035 Views
  • 206 comments
  • 226 votes

Downtime July 11: Some users are unable to subscribe to Premium

Hey folks! We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated! Many thanks

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated!   Many thanks 🙂
  • ManMachine
  • Roadie
  • 1081 Views
  • 3 comments
  • 4 likes
  • Premium
    Subscriptions
  • Fixed
  • 1081 Views
  • 3 comments
  • 4 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affect...
  • AT1Dbeast
  • Newbie
  • 9819 Views
  • 50 comments
  • 22 likes
  • iOS
    Other
  • Fixed
  • 9819 Views
  • 50 comments
  • 22 votes

Constant Waze Pop-up

Plan - PremiumCountry - USDevice - Google Pixel 2Operating System - Android 9Spotify version - 8.4.89.515 I just installed a clean version of Spotify because my downloaded songs were no longer available offline. Now everytime I open Spotify in my car...

  • Casual Listener
  • Plan - Premium Country - US Device - Google Pixel 2 Operating System - Android 9 Spotify version - 8.4.89.515   I just installed a clean version of Spotify because my downloaded ...
  • flo_rian27
  • Newbie
  • 15718 Views
  • 43 comments
  • 91 likes
  • Fixed
  • 15718 Views
  • 43 comments
  • 91 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • Chu-
  • Newbie
  • 13879 Views
  • 42 comments
  • 42 likes
  • Other
  • Not Right Now
  • 13879 Views
  • 42 comments
  • 42 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • halfsharp
  • Visitor
  • 160118 Views
  • 318 comments
  • 688 likes
  • Other
  • Not Right Now
  • 160118 Views
  • 318 comments
  • 688 votes

Users unable to cancel their subscription

We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything.   This is being investigated.
  • Joan
  • Moderator
  • 2103 Views
  • 24 comments
  • 20 likes
  • Premium
  • Fixed
  • 2103 Views
  • 24 comments
  • 20 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 144531 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 144531 Views
  • 489 comments
  • 2215 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • Maikomas
  • Newbie
  • 24155 Views
  • 66 comments
  • 187 likes
  • Search failure
  • Not Right Now
  • 24155 Views
  • 66 comments
  • 187 votes

Song link opens the album and doesn't play

When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays. It's just on my app. on my computer it goes directly to...

  • Casual Listener
  • When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays.&nbsp...
  • candyfoxxx
  • Newbie
  • 9104 Views
  • 31 comments
  • 18 likes
  • Fixed
  • 9104 Views
  • 31 comments
  • 18 votes

Random letters on content titles when sharing from mobile

Hey folks, We've received some reports that random letters (usually "asdasd") show on the title of content that gets shared via mobile. This is happening to all podcasts and music content. Rest assured that the right folks are investigating this.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that random letters (usually "asdasd") show on the title of content that gets shared via mobile. This is happening to all podcasts and mus...
  • Novy
  • Moderator
  • 282 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Fixed
  • 282 Views
  • 2 comments
  • 0 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Moderator
  • Moderator
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Lyubka
  • Moderator
  • 2542 Views
  • 41 comments
  • 11 likes
  • Mobile
  • Fixed
  • 2542 Views
  • 41 comments
  • 11 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • ph4uo9yi9pn4jpbafgdt
  • Newbie
  • 7971 Views
  • 41 comments
  • 7 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 7971 Views
  • 41 comments
  • 7 votes