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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
  • Maria
  • Moderator
  • 9224 Views
  • 57 comments
  • 9 likes
  • Other
  • Fixed
  • 9224 Views
  • 57 comments
  • 9 votes

[Downtime 16.11.] Errors when trying to subscribe or change payment cards

Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.
  • AlejaR
  • Moderator
  • 1161 Views
  • 2 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 1161 Views
  • 2 comments
  • 4 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • thewanderingbaxter
  • Newbie
  • 9718 Views
  • 39 comments
  • 51 likes
  • Android
  • Fixed
  • 9718 Views
  • 39 comments
  • 51 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 62805 Views
  • 193 comments
  • 679 likes
  • iOS
  • Fixed
  • 62805 Views
  • 193 comments
  • 679 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Joan
  • Moderator
  • 11080 Views
  • 21 comments
  • 13 likes
  • Other
    Your Library
  • Fixed
  • 11080 Views
  • 21 comments
  • 13 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • chartz2
  • Regular
  • 16993 Views
  • 69 comments
  • 16 likes
  • Other
  • Fixed
  • 16993 Views
  • 69 comments
  • 16 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 17704 Views
  • 53 comments
  • 205 likes
  • Desktop
  • Fixed
  • 17704 Views
  • 53 comments
  • 205 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 5091 Views
  • 29 comments
  • 16 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 5091 Views
  • 29 comments
  • 16 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
  • Vasil
  • Moderator
  • 298 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 298 Views
  • 2 comments
  • 0 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 98332 Views
  • 683 comments
  • 1100 likes
  • Android
  • Fixed
  • 98332 Views
  • 683 comments
  • 1100 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 23820 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 23820 Views
  • 65 comments
  • 49 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 18431 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 18431 Views
  • 56 comments
  • 137 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • Jindo_US
  • Gig Goer
  • 1672 Views
  • 9 comments
  • 5 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 1672 Views
  • 9 comments
  • 5 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify Legend
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • aphina05
  • Casual Listener
  • 20346 Views
  • 89 comments
  • 152 likes
  • Content Questions
  • Fixed
  • 20346 Views
  • 89 comments
  • 152 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • cheddad
  • Newbie
  • 9592 Views
  • 15 comments
  • 14 likes
  • Accounts
  • Fixed
  • 9592 Views
  • 15 comments
  • 14 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • Gaya3
  • Visitor
  • 5703 Views
  • 45 comments
  • 28 likes
  • Premium
    Subscriptions
  • Fixed
  • 5703 Views
  • 45 comments
  • 28 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Grumpymcgrumpface
  • Visitor
  • 37601 Views
  • 102 comments
  • 115 likes
  • music
  • Not Right Now
  • 37601 Views
  • 102 comments
  • 115 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • cbatomakeaname
  • Casual Listener
  • 29221 Views
  • 170 comments
  • 307 likes
  • Radio
  • Fixed
  • 29221 Views
  • 170 comments
  • 307 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • aamwgm
  • Regular
  • 37079 Views
  • 12 comments
  • 12 likes
  • Other
  • Fixed
  • 37079 Views
  • 12 comments
  • 12 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...
  • aritus_77
  • Newbie
  • 4443 Views
  • 33 comments
  • 13 likes
  • Desktop
    Mobile
  • Fixed
  • 4443 Views
  • 33 comments
  • 13 votes