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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is ...
  • MihailY
  • Moderator
  • 4421 Views
  • 136 comments
  • 20 likes
  • Desktop (Mac)
  • Fixed
  • 4421 Views
  • 136 comments
  • 20 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

  • Spotify Legend
  • Hey folks,   We're receiving reports of an unusually high CPU usage on the part of Spotify.   First, we'd recommend trying a clean reinstall of the app on your device by follo...
  • Pokaho
  • Casual Listener
  • 8680 Views
  • 24 comments
  • 25 likes
  • Desktop
    Mac
  • Fixed
  • 8680 Views
  • 24 comments
  • 25 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • Ratulkhondoker
  • Newbie
  • 50727 Views
  • 57 comments
  • 728 likes
  • Payment
  • Fixed
  • 50727 Views
  • 57 comments
  • 728 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 42216 Views
  • 104 comments
  • 131 likes
  • Desktop
    Mac
  • Not Right Now
  • 42216 Views
  • 104 comments
  • 131 votes

[Mobile] Issues with playlist sorting and playing songs accordingly (SOLVED check mod:Mario comment)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11 My Question or IssueWith the new playlist sorting and filtering options I lost the ability to have my play order descend from the top while using...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11   My Question or Issue With the new playlist sorting and filtering optio...
  • DrDamage
  • Regular
  • 8377 Views
  • 64 comments
  • 80 likes
  • Android
    play order
    Playlist
    sorting
    Sorting Options
  • Fixed
  • 8377 Views
  • 64 comments
  • 80 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Zimoniser
  • Newbie
  • 33820 Views
  • 791 comments
  • 6 likes
  • Other
  • Fixed
  • 33820 Views
  • 791 comments
  • 6 votes

Downtime February 1st: Issues with the Spotify Support page

Hey folks!We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to our support. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks! We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to o...
  • Vasil
  • Moderator
  • 203 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 203 Views
  • 3 comments
  • 0 votes

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Luan
  • Spotify Star
  • 4416 Views
  • 12 comments
  • 25 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 4416 Views
  • 12 comments
  • 25 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Newbie
  • 24998 Views
  • 71 comments
  • 279 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 24998 Views
  • 71 comments
  • 279 votes

Controls in notification bar not showing

PlanPremiumCountryUkDeviceSamsung Galaxy S10+Operating SystemAndroid OreoMy Question or IssueThe controls are not showing in the notification bar on Android

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy S10+ Operating System Android Oreo My Question or Issue The controls are not showing in the notification bar on Android
  • Falsenamen
  • Newbie
  • 16084 Views
  • 43 comments
  • 5 likes
  • Android
    controls
    notification bar
  • Fixed
  • 16084 Views
  • 43 comments
  • 5 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 22670 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 22670 Views
  • 41 comments
  • 126 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 1820 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 1820 Views
  • 13 comments
  • 12 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  ...
  • Novy
  • Moderator
  • 5304 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 5304 Views
  • 62 comments
  • 21 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • CiurkitboyN
  • Casual Listener
  • 36685 Views
  • 355 comments
  • 657 likes
  • Desktop (Windows)
  • Fixed
  • 36685 Views
  • 355 comments
  • 657 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 30011 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 30011 Views
  • 326 comments
  • 593 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 51612 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 51612 Views
  • 177 comments
  • 508 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • Luds6
  • Newbie
  • 6895 Views
  • 42 comments
  • 38 likes
  • Desktop
  • Not Right Now
  • 6895 Views
  • 42 comments
  • 38 votes

Spotify stops after ads

My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spotify and open back up. Then repeat every 10 minutes....

  • Regular
  • My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spot...
  • Icecreammafia
  • Casual Listener
  • 8873 Views
  • 89 comments
  • 63 likes
  • Desktop
    Windows 10
  • Fixed
  • 8873 Views
  • 89 comments
  • 63 votes

Downtime January 13th, 2023

Hey folks, We've received reports from users saying that they are having trouble accessing Spotify. This is being investigated. Something’s not quite right, and we’re looking into it. Thanks for your reports! — Spotify Status (@SpotifyStatus) January...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users saying that they are having trouble accessing Spotify.   This is being investigated.   Something’s not qu...
  • 31j6eyzfq5v2k4w
  • Newbie
  • 4597 Views
  • 37 comments
  • 3 likes
  • accounts
  • Fixed
  • 4597 Views
  • 37 comments
  • 3 votes

Spotify Icon on Taskbar doesn't show

Device: WindowsOperating System Version: Windows 10Spotify Version: 1.0.29.92Description: Spotify icon show as null file on taskbarTo reproduce:Open SpotifyAnd you should check on the taskbar, if the icon is the green one or not.Workaround: N/A Addit...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Spotify Version:  1.0.29.92 Description:  Spotify icon show as null file on taskbar To reproduce: Open Spotify An...
  • oavaldezi
  • Gig Goer
  • 1384 Views
  • 8 comments
  • 2 likes
  • Android
    Desktop
    Windows
  • Fixed
  • 1384 Views
  • 8 comments
  • 2 votes