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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iPad] Screen Rotation Behavior Broken

Thread: 763861 (Reproduced in Rock Star chat)Status: Fixed Description: Spotify's rotation detection appears to be broken in Spotify for iOS 1.1.x on iPad. Opening/Closing the app or locking/unlocking the screen (with Spotify in the foreground) will ...

  • Community Legend
  • Thread: 763861 (Reproduced in Rock Star chat) Status: Fixed Description: Spotify's rotation detection appears to be broken in Spotify for iOS 1.1.x on iPad. Opening/Closing the app or ...
  • Peter__
  • Community Legend
  • 23135 Views
  • 46 comments
  • 0 likes
  • ipad
    rotation
    screen
  • Fixed
  • 23135 Views
  • 46 comments
  • 0 votes

[Desktop] Browse is Missing

Thread: 531146, 752649Status: Resolved Description: This is an ongoing issue, some customers reporting they don't have the Browse option in the desktop client. Browse being missing has been solved for quite a few people, however there are still repor...

  • Community Legend
  • Thread: 531146, 752649 Status: Resolved Description: This is an ongoing issue, some customers reporting they don't have the Browse option in the desktop client. Browse being missing ha...
  • Kaimana_sheets
  • Newbie
  • 2985 Views
  • 28 comments
  • 0 likes
  • Browse
    country
    Desktop
  • Fixed
  • 2985 Views
  • 28 comments
  • 0 votes

[iOS][Android] Incorrect display of multi-disk albums in Your Music

Thread: 759465Status: New Description: When adding multi-disk albums to Your Music, after a period of time the order of the tracks is reported incorrectly on both iOS and android devices. To reproduce: Add a multi-disk album to Your Music from deskto...

2 disk album 1.png IMG_0367.PNG
  • Community Legend
  • Thread: 759465 Status: New Description: When adding multi-disk albums to Your Music, after a period of time the order of the tracks is reported incorrectly on both iOS and android devices.&...
  • Jim
  • Spotify Legend
  • 2407 Views
  • 20 comments
  • 0 likes
  • album
    Android
    iOS
    Your Music
  • Closed
  • 2407 Views
  • 20 comments
  • 0 votes

[Desktop] Multiple Select Broken when Scrolling

Thread: 734969 Description: Multiple selection of tracks on Artist/Album pages (web views) breaks if you use the side scrollbar (loses selection). To reproduce: Open Spotify and navigate to an artist or album page. Use Ctrl or Shift to highlight mult...

  • Community Legend
  • Thread: 734969 Description: Multiple selection of tracks on Artist/Album pages (web views) breaks if you use the side scrollbar (loses selection).   To reproduce: Open Spotify ...
  • meahtenoha
  • Spotify
  • 935 Views
  • 3 comments
  • 0 likes
  • album
    Artist
    Desktop
    Scroll
    select
    web view
  • Fixed
  • 935 Views
  • 3 comments
  • 0 votes

[Desktop] Repeat One Mode not (and can't be) disabled on Radio Start

Thread: Rock Star Report (possible mention on the community, but can't find the topic!), verified by @Jack_H .Status: Fixed Description: If listening to a track with repeat track (one) mode enabled, upon starting radio repeat track mode is not disabl...

  • Community Legend
  • Thread: Rock Star Report (possible mention on the community, but can't find the topic!), verified by @Jack_H . Status: Fixed Description: If listening to a track with repeat track (one) mod...
  • Peter__
  • Community Legend
  • 3136 Views
  • 6 comments
  • 0 likes
  • Desktop
    Radio
    repeat track
  • Fixed
  • 3136 Views
  • 6 comments
  • 0 votes

[iOS][Desktop] Queuing Track In Playlist Causes a Queue skip (plays track twice)

Thread: 686892 Status: Under Investigation Description: Queuing a track in iOS, which is located later on the playlist which is currently playing will cause the track to play twice. This happens due to all of the tracks between the hard queued copy o...

Screenshot_2014-02-18-13-41-25.png Screenshot_2014-02-18-13-41-53.png Screenshot_2014-02-18-13-42-41.png Screenshot_2014-02-18-13-42-30.png
  • Community Legend
  • Thread: 686892 Status: Under Investigation Description: Queuing a track in iOS, which is located later on the playlist which is currently playing will cause the track to play twice. This...
  • Geee-Whizz4000
  • Visitor
  • 10088 Views
  • 58 comments
  • 0 likes
  • Fixed
  • 10088 Views
  • 58 comments
  • 0 votes

[Android] Track data/artwork is not updated on lockscreen

Thread: 668096Status: Resolved Description: Sometimes when manually skipping a track or the next track starts the album art/track details do not get updated on the KitKat Lockscreen. Instead the previously playing track information is displayed. To r...

  • Community Legend
  • Thread: 668096 Status: Resolved Description: Sometimes when manually skipping a track or the next track starts the album art/track details do not get updated on the KitKat Lockscreen. Instead th...
  • Peter__
  • Community Legend
  • 3778 Views
  • 14 comments
  • 0 likes
  • Fixed
  • 3778 Views
  • 14 comments
  • 0 votes

[Desktop] Almost All Text Missing (0.9.8)

Thread: 623330, 656312, 658874Status: Fixed Description: In the redesigned client (v0.9.8), multiple reports of almost all text being missing. Desktop v0.9.8 is currently rolling out, if you don't have it yet it will make it out to you sometime in th...

blank text
  • Community Legend
  • Thread: 623330, 656312, 658874 Status: Fixed Description: In the redesigned client (v0.9.8), multiple reports of almost all text being missing.    Desktop v0.9.8 is ...
  • pacxz10
  • Casual Listener
  • 6869 Views
  • 56 comments
  • 0 likes
  • Desktop
    graphical
    redesign
    text
  • Fixed
  • 6869 Views
  • 56 comments
  • 0 votes

[Desktop] Excessive Audio Advertisements on Free

Thread: 235916, 602688, 511104, 629284, 653906, 656400 Status: Fixed Description: Excessive number of audio advertisements on Spotify free in the Desktop client. To reproduce: Start Spotify and Log In using a free account. Number of audio advertiseme...

  • Community Legend
  • Thread: 235916, 602688, 511104, 629284, 653906, 656400 Status: Fixed Description: Excessive number of audio advertisements on Spotify free in the Desktop client....
  • user-removed
  • Not applicable
  • 7330 Views
  • 65 comments
  • 0 likes
  • Fixed
  • 7330 Views
  • 65 comments
  • 0 votes

[iOS] [iPad] Search Doesn't Return All Results

Thread: 575508, 622496Status: Under Investigation Description: Searching on iPad does not always return all search results. To reproduce: Using the iPad application run a simple search which will return many results. Selecting Artists/Albums/Playlist...

  • Community Legend
  • Thread: 575508, 622496 Status: Under Investigation Description: Searching on iPad does not always return all search results.    To reproduce: Using the iPad applicat...
  • meahtenoha
  • Spotify
  • 1829 Views
  • 6 comments
  • 0 likes
  • album
    iOS
    ipad
    missing
    result
    Search
  • Fixed
  • 1829 Views
  • 6 comments
  • 0 votes

[Desktop] High Quality Streaming Option Not Reset on Account Change

Thread: 645430 Status: Unresolved Description: The High Quality Streaming option is not displayed correctly upon changing from a premium to free/unlimited account in the Desktop client. To reproduce: Log in as a Premium account, ensure High Quality S...

  • Community Legend
  • Thread: 645430 Status:  Unresolved Description: The High Quality Streaming option is not displayed correctly upon changing from a premium to free/unlimited account in the Desktop c...
  • LauraT6
  • Newbie
  • 1255 Views
  • 7 comments
  • 0 likes
  • Desktop
    Free
    high quality
    preferences
    Premium
  • Closed
  • 1255 Views
  • 7 comments
  • 0 votes

[iOS] Changing Password Causes Login App Crash

Thread: 590502, 618606 Status: New Description: Spotify application crashes when attempting to login after a password change. To reproduce (Kindly provided by @Merik Logged into account on iPad. Changed password via the Spotify Website. Opened Spotif...

  • Community Legend
  • Thread: 590502, 618606 Status: New Description: Spotify application crashes when attempting to login after a password change.   To reproduce (Kindly provided by @Merik  😞 ...
  • meahtenoha
  • Spotify
  • 2375 Views
  • 15 comments
  • 0 likes
  • Crash
    iOS
    ipad
    iphone
    Login
    password
  • Fixed
  • 2375 Views
  • 15 comments
  • 0 votes

[Web Player] Discover Audio Preview Maximizes Volume

Thread: 642998 Status: New Description: Using audio preview on the discover page inside the web player resets the playback volume to maximum. To reproduce (kindly provided by @Joe Play anything so you can move the volume slider to minimum Go to Disco...

  • Community Legend
  • Thread: 642998 Status: New Description: Using audio preview on the discover page inside the web player resets the playback volume to maximum.    To reproduce (kindly provid...
  • Pete
  • Roadie
  • 649 Views
  • 3 comments
  • 0 likes
  • audio preview
    Discover
    volume
    Web Player
  • Closed
  • 649 Views
  • 3 comments
  • 0 votes

[Desktop] Starred Playlist Privacy Broken

Thread: 343806 (original report) Description Starred playlist privacy is incorrectly shown in the desktop client v0.8.8.x and above. To reproduce: Attempt to change starred playlist from secret to public in the desktop client. Restart the client, the...

starred wrong privacy.png
  • Community Legend
  • Thread: 343806 (original report) Description Starred playlist privacy is incorrectly shown in the desktop client v0.8.8.x and above.   To reproduce: Attempt to change starr...
  • Pete
  • Roadie
  • 2288 Views
  • 17 comments
  • 0 likes
  • Desktop
    Privacy
    secret
    Starred
  • Closed
  • 2288 Views
  • 17 comments
  • 0 votes

[iOS] [iPad] Playlist Search breaks after opening Now Playing

Thread: 639830 Reported by: @Misd Status: New Description: Playlist Filter breaks after viewing Now Playing screen. To reproduce: On iPad, navigate to a playlist. Scroll up to view the filter bar, filter works fine. Click on the double arrows in the ...

  • Community Legend
  • Thread: 639830 Reported by: @Misd  Status: New Description: Playlist Filter breaks after viewing Now Playing screen.    To reproduce: On iPad, navigate to a play...
  • jean3601
  • Community Legend
  • 782 Views
  • 4 comments
  • 0 likes
  • filter
    iOS
    ipad
    Now playing
    Playlist
  • Closed
  • 782 Views
  • 4 comments
  • 0 votes

[WP8] Application Will Not Connect when Roaming or using a MVNO

Thread: 279862, 637288 Status: Fixed Description: Spotify on Windows Phone 8 (beta) can not connect when roaming or using a Mobile Virtual Network Operator. To reproduce: Attempt to use Spotify on Windows Phone 8 whilst roaming or using a MVNO. The a...

  • Community Legend
  • Thread: 279862, 637288 Status: Fixed Description: Spotify on Windows Phone 8 (beta) can not connect when roaming or using a Mobile Virtual Network Operator.   To repro...
  • user-removed
  • Not applicable
  • 2555 Views
  • 26 comments
  • 0 likes
  • Mobile
    mvno
    roaming
    WP8
  • Fixed
  • 2555 Views
  • 26 comments
  • 0 votes

[iOS] Application using excessive mobile data

Thread: 618758Status: Under Investigation Description: Reports of the iOS application using excessive mobile data (more than previously). To reproduce: Listen to Spotify whilst using a cellular data connection. Workaround: Suggested: Sync playlists f...

  • Community Legend
  • Thread: 618758 Status: Under Investigation Description: Reports of the iOS application using excessive mobile data (more than previously).    To reproduce: Listen to Spoti...
  • Dreadlord
  • Community Legend
  • 31294 Views
  • 164 comments
  • 0 likes
  • data
    excessive
    iOS
    Usage
  • Fixed
  • 31294 Views
  • 164 comments
  • 0 votes

[Desktop] Sharing by Activity Feed Broken

Thread: 540772 Status: Closed Description: Dragging and dropping a track or album onto a name in the Activity feed will not share the track. Dragging and dropping a track will cause the track to play. To reproduce: Start Spotify Navigate to a playlis...

  • Community Legend
  • Thread: 540772 Status: Closed Description: Dragging and dropping a track or album onto a name in the Activity feed will not share the track. Dragging and dropping a track will cause the ...
  • Pete
  • Roadie
  • 1571 Views
  • 10 comments
  • 0 likes
  • activity feed
    Desktop
    drag and drop
    share
    sharing
    sidebar
    Social
  • Closed
  • 1571 Views
  • 10 comments
  • 0 votes

[Android] Missing Extreme Quality Option

Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options. To reproduce (Steps provided by @Joe - Thanks!): Launch spotify in portrait mode Open settin...

  • Community Legend
  • Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options.    To reproduc...
  • Peter__
  • Community Legend
  • 4345 Views
  • 22 comments
  • 0 likes
  • Android
    quality
    settings
  • Fixed
  • 4345 Views
  • 22 comments
  • 0 votes

[Desktop] Queuing Album by Drag-Drop Doesn't Work

Thread: 593078 Description: On desktop Spotify you can't queue an album by drag and drop. To reproduce: Open Spotify Go to an album page Attempt to drag and drop either the album name or cover art onto "Play Queue" in the left hand menu. You will get...

  • Community Legend
  • Thread: 593078 Description: On desktop Spotify you can't queue an album by drag and drop.    To reproduce: Open Spotify Go to an album page Attempt to drag and drop e...
  • jean3601
  • Community Legend
  • 566 Views
  • 4 comments
  • 0 likes
  • Desktop
  • Fixed
  • 566 Views
  • 4 comments
  • 0 votes