Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Stuck in offline mode

Thread: 1515 Status: Unresolved Description: When starting the Spotify app on Android it remains in offline mode Additional information: - -- Updates 2013-03-07: Our engineers are looking to find out who is still being affected by this. If you could ...

  • Spotify Legend
  • Thread: 1515 Status: Unresolved Description: When starting the Spotify app on Android it remains in offline mode   Additional information: -   -- Updates 2013-03-07: ...
  • meahtenoha
  • Spotify
  • 2893 Views
  • 9 comments
  • 0 likes
  • Not An Issue
  • 2893 Views
  • 9 comments
  • 0 votes

[Bug] [Blackberry] Unstarring a track causes application crash

Thread: 316802 Status: Won't be fixed Description: Spotify for BlackBerry (Confirmed on 0.5.1.2) To reproduce: Open Spotify Go to one of your playlists which contains a starred track Highlight the track and select "Unstar This Track" Application Cras...

  • Community Legend
  • Thread: 316802 Status: Won't be fixed Description: Spotify for BlackBerry (Confirmed on  0.5.1.2)   To reproduce: Open Spotify Go to one of your playlists which contai...
  • jean3601
  • Community Legend
  • 616 Views
  • 2 comments
  • 0 likes
  • Closed
  • 616 Views
  • 2 comments
  • 0 votes

[Desktop] Sorting options not saved in 0.8.8

Thread: 283742, 264252, 271228 Status: Won't fix Description: Sorting a column in a playlist (such as 'Added' oldest > newest, for instance) then quitting the app is not saved between sessions. Version: 0.8.8.295 (desktop) Platform(s): Windows, OS X ...

  • Roadie
  • Thread: 283742, 264252, 271228 Status: Won't fix Description: Sorting a column in a playlist (such as 'Added' oldest > newest, for instance) then quitting the app is not sav...
  • Pete
  • Roadie
  • 13992 Views
  • 148 comments
  • 0 likes
  • Closed
  • 13992 Views
  • 148 comments
  • 0 votes

[WP8] App crashes when scrolling playlists

Thread: 273698 Status: Unresolved Description: Scrolling down the playlist view the app will crash Happens on the HTC 8S and Nokia Lumia 920 Additional information: This can also happen when selecting a track in any playlist This seems to be a legacy...

  • Spotify Legend
  • Thread: 273698 Status: Unresolved Description: Scrolling down the playlist view the app will crash Happens on the HTC 8S and Nokia Lumia 920   Additional information: This can al...
  • vicky84wicket
  • Newbie
  • 2674 Views
  • 29 comments
  • 0 likes
  • Fixed
  • 2674 Views
  • 29 comments
  • 0 votes

[Desktop] Error 114 trying to use Spotify

Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use it. Spotify remains in offline mode Additional information...

  • Spotify Legend
  • Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use i...
  • Peter__
  • Community Legend
  • 11009 Views
  • 50 comments
  • 0 likes
  • Fixed
  • 11009 Views
  • 50 comments
  • 0 votes

[OS X] The "Private session" option is not available

Thread: 61703 Status: Unresolved Description: The option to turn on a private session is no longer available Additional information: This bug has been here for a while, as seen i the original thread. Screenshot of the missing option: -- When posting ...

Screen-shot-2012-05-14-at-16.25.18.jpg
  • Spotify Legend
  • Thread: 61703 Status: Unresolved Description: The option to turn on a private session is no longer available   Additional information: This bug has been here for a while, as seen...
  • Peter__
  • Community Legend
  • 1228 Views
  • 5 comments
  • 0 likes
  • Fixed
  • 1228 Views
  • 5 comments
  • 0 votes

[Desktop] Liking a track (thumbs up) won't add the Liked from Radio playlist

Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist for you called "Liked from Radio." For some users this pla...

  • Spotify Legend
  • Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist f...
  • Peter__
  • Community Legend
  • 7588 Views
  • 29 comments
  • 0 likes
  • Fixed
  • 7588 Views
  • 29 comments
  • 0 votes

[Windows] Spotify stops responding on Windows 8

Thread: 130900 Status: Resolved Description Some users are unable to run Spotify on Windows 8. Spotify either stops responding after ~30 seconds or doesn't run at all. Additional information Windows 8 is not currently officially supported. Disabling ...

  • Spotify Legend
  • Thread: 130900 Status: Resolved Description Some users are unable to run Spotify on Windows 8. Spotify either stops responding after ~30 seconds or doesn't run at all. Additional informat...
  • DocRager
  • Newbie
  • 5836 Views
  • 22 comments
  • 0 likes
  • Fixed
  • 5836 Views
  • 22 comments
  • 0 votes

[iOS] Track resumed at wrong location

Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback, but not at all close to...

  • Spotify Legend
  • Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device  (perhaps 2 hours) Listen to that track Receive an inbound cal...
  • Peter__
  • Community Legend
  • 1471 Views
  • 6 comments
  • 0 likes
  • Fixed
  • 1471 Views
  • 6 comments
  • 0 votes

[Facebook][Spotify] Showing wrong tracks

Thread: 241060 Status: Resolved Description Two seemingly related issues: Facebook doesn't show the track that was actually played When copying and pasting a track URI from Spotify the pasted track is not what was copied in Spotify. Additional inform...

  • Spotify Legend
  • Thread: 241060 Status: Resolved Description Two seemingly related issues: Facebook doesn't show the track that was actually played When copying and pasting a track URI from Spotify the past...
  • amautifect
  • Newbie
  • 8917 Views
  • 80 comments
  • 0 likes
  • Fixed
  • 8917 Views
  • 80 comments
  • 0 votes

[iOS] Extreme battery drain on iPhone 5

Thread: 154996 Status: Fixed Description: Spotify seems to drain the battery on some iPhones Additional information: From the original thread: "I have the premium service and have noticed a significant battery drain when using Spotify as compared to ...

  • Spotify Legend
  • Thread: 154996 Status: Fixed Description: Spotify seems to drain the battery on some iPhones   Additional information: From the original thread: "I have the premium service and h...
  • Archer0829
  • Newbie
  • 24744 Views
  • 152 comments
  • 0 likes
  • Fixed
  • 24744 Views
  • 152 comments
  • 0 votes

[Android] New music won't stay downloaded

Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced. Additional information: Disappearing playlists go back as far as July, 2012 When replying here, please ...

  • Spotify Legend
  • Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced.   Additional information: Disap...
  • Goodman
  • Spotify Legend
  • 31496 Views
  • 391 comments
  • 0 likes
  • Fixed
  • 31496 Views
  • 391 comments
  • 0 votes

[Android] "Downloading" playlist is stuck on 0%

Thread: 116950 Status: Unresolved Description: This thread is for this particular issue: In a playlist, in Spotify on Android, you press the green “Download playlist” button and it stays stuck on “Downloading 0%” Additional information: If your devic...

  • Spotify Legend
  • Thread: 116950 Status: Unresolved Description: This thread is for this particular issue: In a playlist, in Spotify on Android, you press the green “Download playlist” button and it stays stuc...
  • Hawke53
  • Newbie
  • 25945 Views
  • 96 comments
  • 0 likes
  • Fixed
  • 25945 Views
  • 96 comments
  • 0 votes