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Ongoing Issues

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Forum Posts

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • Nasdaq_Nico
  • Casual Listener
  • 8981 Views
  • 59 comments
  • 121 likes
  • iOS
  • Under investigation
  • 8981 Views
  • 59 comments
  • 121 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • iHateSptfy
  • Newbie
  • 46101 Views
  • 578 comments
  • 117 likes
  • Desktop (Windows)
  • Fixed
  • 46101 Views
  • 578 comments
  • 117 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Not applicable
  • 18097 Views
  • 76 comments
  • 117 likes
  • Desktop
  • Fixed
  • 18097 Views
  • 76 comments
  • 117 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 14643 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 14643 Views
  • 63 comments
  • 115 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Community Legend
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 14377 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 14377 Views
  • 127 comments
  • 114 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 13958 Views
  • 123 comments
  • 111 likes
  • Android
  • Fixed
  • 13958 Views
  • 123 comments
  • 111 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Spotify Legend
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 10912 Views
  • 42 comments
  • 108 likes
  • iOS
  • Fixed
  • 10912 Views
  • 42 comments
  • 108 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • cmjpockets
  • Newbie
  • 32321 Views
  • 100 comments
  • 108 likes
  • music
  • Not Right Now
  • 32321 Views
  • 100 comments
  • 108 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 4407 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 4407 Views
  • 29 comments
  • 103 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 23760 Views
  • 90 comments
  • 102 likes
  • Desktop
  • Fixed
  • 23760 Views
  • 90 comments
  • 102 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 8340 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 8340 Views
  • 58 comments
  • 100 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your +VOTE. ...
  • Aco651
  • Newbie
  • 20138 Views
  • 38 comments
  • 100 likes
  • Android
  • Fixed
  • 20138 Views
  • 38 comments
  • 100 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 16657 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 16657 Views
  • 113 comments
  • 98 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 30615 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 30615 Views
  • 100 comments
  • 94 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Regular
  • 44804 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 44804 Views
  • 59 comments
  • 92 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 13141 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 13141 Views
  • 107 comments
  • 89 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Dian
  • Spotify Legend
  • 16186 Views
  • 85 comments
  • 88 likes
  • Other
  • Fixed
  • 16186 Views
  • 85 comments
  • 88 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Darth_Windu
  • Newbie
  • 3205 Views
  • 46 comments
  • 87 likes
  • Other
  • Under investigation
  • 3205 Views
  • 46 comments
  • 87 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few...
  • Dian
  • Spotify Legend
  • 12756 Views
  • 92 comments
  • 86 likes
  • Desktop
    Mobile
  • Fixed
  • 12756 Views
  • 92 comments
  • 86 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 8752 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 8752 Views
  • 36 comments
  • 85 votes