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Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 31329 Views
  • 181 comments
  • 292 likes
  • Other
  • Not Right Now
  • 31329 Views
  • 181 comments
  • 292 votes

Album art not appearing on Discord

Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10 My Question or Issue I have all the proper settings enabled, earlier I had problems with the status display itself (it used to not show up sometimes), now the problem has b...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10   My Question or Issue I have all the proper settings enabled, earlier I had problems with the s...
  • Mario
  • Spotify Legend
  • 30155 Views
  • 68 comments
  • 290 likes
  • album art
    Broadcast
    Discord
    Status
  • Fixed
  • 30155 Views
  • 68 comments
  • 290 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 57427 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 57427 Views
  • 188 comments
  • 290 votes

Recently played artists not updating

In the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends’ each day to see if theirs were updating, but they...

  • Casual Listener
  • In the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends...
  • Tha_Equalizer
  • Regular
  • 19880 Views
  • 75 comments
  • 288 likes
  • Fixed
  • 19880 Views
  • 75 comments
  • 288 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Casual Listener
  • 25823 Views
  • 71 comments
  • 283 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 25823 Views
  • 71 comments
  • 283 votes

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

  • Casual Listener
  • Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
  • AtilaZro8
  • Visitor
  • 34347 Views
  • 260 comments
  • 280 likes
  • Fixed
  • 34347 Views
  • 260 comments
  • 280 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

  • Casual Listener
  • When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX ...
  • Mihail
  • Spotify Legend
  • 25094 Views
  • 137 comments
  • 267 likes
  • Desktop
    Windows
  • Not Right Now
  • 25094 Views
  • 137 comments
  • 267 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • Vonamos
  • Newbie
  • 45299 Views
  • 122 comments
  • 267 likes
  • Other
  • Not Right Now
  • 45299 Views
  • 122 comments
  • 267 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 20242 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 20242 Views
  • 82 comments
  • 266 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the que...
  • Dian
  • Moderator
  • 21794 Views
  • 87 comments
  • 266 likes
  • Desktop
    Mobile
  • Fixed
  • 21794 Views
  • 87 comments
  • 266 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Now playing bar is not updating.    If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • modcar
  • Regular
  • 13433 Views
  • 66 comments
  • 261 likes
  • Android
  • Fixed
  • 13433 Views
  • 66 comments
  • 261 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Not applicable
  • 77931 Views
  • 177 comments
  • 261 likes
  • Other
  • Not Right Now
  • 77931 Views
  • 177 comments
  • 261 votes

Spotify prevents shutdown on Windows 10 Anniversary update

Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down but the issue is annoying.

  • Casual Listener
  • Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down b...
  • Natalie
  • Spotify
  • 11149 Views
  • 51 comments
  • 261 likes
  • Windows
  • Closed
  • 11149 Views
  • 51 comments
  • 261 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 35693 Views
  • 232 comments
  • 260 likes
  • iOS
  • Fixed
  • 35693 Views
  • 232 comments
  • 260 votes

Spotify mutes randomly

PlanPremiumCountryUSDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAt random times, my desktop Spotify client mutes itself. This is not a machine problem, the volume slider on Spotify literally slides itself down to mute at random time...

  • Casual Listener
  •   Plan Premium Country US Device HP Laptop Operating System Windows 10   My Question or Issue At random times, my desktop Spotify client mutes itself. This is not a machine probl...
  • karladebris
  • Casual Listener
  • 31769 Views
  • 171 comments
  • 255 likes
  • Fixed
  • 31769 Views
  • 171 comments
  • 255 votes

Notification controls not working on Android app

PlanPremiumCountryUnited Kingdom DeviceOnePlus ThreeOperating SystemAndroid 8.0.0 My Question or IssueRunning Spotify 8.4.57.803 armV7.When I play a song, the Spotify icon doesn't show up in the notifications bar, and the player widget doesn't show u...

  • Casual Listener
  • Plan Premium Country United Kingdom  Device OnePlus Three Operating System Android 8.0.0   My Question or Issue Running Spotify 8.4.57.803 armV7. When I play a song, the Spotify ...
  • RobertLatchford
  • Visitor
  • 24096 Views
  • 60 comments
  • 251 likes
  • Fixed
  • 24096 Views
  • 60 comments
  • 251 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
  • Eni
  • Moderator
  • 18225 Views
  • 169 comments
  • 247 likes
  • Android
  • Fixed
  • 18225 Views
  • 169 comments
  • 247 votes

Old playlists missing from "recover playlists" section. Help?

PlanPremiumCountryFinlandDeviceiPhone 7, PC Operating System(iOS 13, Windows 10) My Question or IssueRecently I wanted to retrieve some old playlists to find old songs for a playlist I'm building. I went to recover playlists and only had maybe 10 eve...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone 7, PC  Operating System (iOS 13, Windows 10)   My Question or Issue Recently I wanted to retrieve some old playlists to find old songs f...
  • Xenia
  • Moderator
  • 28674 Views
  • 64 comments
  • 245 likes
  • Closed
  • 28674 Views
  • 64 comments
  • 245 votes

[Android Auto] Songs in downloaded album are ordered alphabetically

PlanPremiumCountryBelgiumDeviceSamsung J7 My Question or IssueSince last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I want to play that album with Android Auto, the songs are in alphabetical o...

  • Casual Listener
  • Plan Premium Country Belgium Device Samsung J7   My Question or Issue Since last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I wa...
  • Peter
  • Spotify Legend
  • 15091 Views
  • 119 comments
  • 241 likes
  • Fixed
  • 15091 Views
  • 119 comments
  • 241 votes

Spotify Search Bar - Text Entered Backwards

Plan- FreeCountry- United StatesDevice- MacBook Pro (Retina, 13-inch, Late 2012)Operating System- macOS High Sierra (10.13.4) Issue- Text is entered backward in the search bar. In addition, one is unable to highlight the text with ⌘+A. Steps to Recre...

  • Casual Listener
  • Plan - Free Country - United States Device - MacBook Pro (Retina, 13-inch, Late 2012) Operating System - macOS High Sierra (10.13.4)   Issue - Text is entered backward in the search ba...
  • gd11_be
  • Newbie
  • 36521 Views
  • 144 comments
  • 241 likes
  • Not Right Now
  • 36521 Views
  • 144 comments
  • 241 votes