Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

1.png
  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 16691 Views
  • 51 comments
  • 80 likes
  • iOS
  • Fixed
  • 16691 Views
  • 51 comments
  • 80 votes

[Downtime 19.07.] Gift Card redemption currently not working

Hey folks!We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!
  • Vasil
  • Moderator
  • 837 Views
  • 2 comments
  • 6 likes
  • Accounts
    Other
  • Fixed
  • 837 Views
  • 2 comments
  • 6 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • bacnxfs4ame7let5e7xo
  • Newbie
  • 14928 Views
  • 44 comments
  • 375 likes
  • Subscription
  • Fixed
  • 14928 Views
  • 44 comments
  • 375 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Wolvishcub
  • Newbie
  • 5134 Views
  • 36 comments
  • 22 likes
  • Other
    Your Library
  • Fixed
  • 5134 Views
  • 36 comments
  • 22 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 26234 Views
  • 83 comments
  • 238 likes
  • iOS
    Mobile
  • Not Right Now
  • 26234 Views
  • 83 comments
  • 238 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • gxbrijeew
  • Newbie
  • 13061 Views
  • 28 comments
  • 46 likes
  • Accounts
  • Fixed
  • 13061 Views
  • 28 comments
  • 46 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • 8z8iybd9set1zrf
  • Newbie
  • 96753 Views
  • 190 comments
  • 315 likes
  • Other
  • Not Right Now
  • 96753 Views
  • 190 comments
  • 315 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 5375 Views
  • 25 comments
  • 26 likes
  • Your Library
  • Not Right Now
  • 5375 Views
  • 25 comments
  • 26 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

1.png
  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • Salamoss
  • Newbie
  • 20255 Views
  • 44 comments
  • 68 likes
  • Premium
  • Fixed
  • 20255 Views
  • 44 comments
  • 68 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 43348 Views
  • 112 comments
  • 90 likes
  • Other
  • Not Right Now
  • 43348 Views
  • 112 comments
  • 90 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • ZscooterZUT
  • Newbie
  • 58878 Views
  • 458 comments
  • 369 likes
  • Android
  • Not Right Now
  • 58878 Views
  • 458 comments
  • 369 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

2.PNG
  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 5252 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 5252 Views
  • 25 comments
  • 19 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • cbatomakeaname
  • Casual Listener
  • 27403 Views
  • 170 comments
  • 306 likes
  • Radio
  • Fixed
  • 27403 Views
  • 170 comments
  • 306 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 2142 Views
  • 14 comments
  • 15 likes
  • Other
  • Fixed
  • 2142 Views
  • 14 comments
  • 15 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Yordan
  • Moderator
  • 1428 Views
  • 18 comments
  • 7 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1428 Views
  • 18 comments
  • 7 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • ecsgg01
  • Casual Listener
  • 49355 Views
  • 167 comments
  • 199 likes
  • Android
  • Won't Fix
  • 49355 Views
  • 167 comments
  • 199 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 1016 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 1016 Views
  • 12 comments
  • 8 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • SeanFloyd
  • Newbie
  • 33435 Views
  • 89 comments
  • 55 likes
  • Other
  • Not Right Now
  • 33435 Views
  • 89 comments
  • 55 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • kikamonju
  • Newbie
  • 45375 Views
  • 135 comments
  • 252 likes
  • Not Right Now
  • 45375 Views
  • 135 comments
  • 252 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • vvspantomvv
  • Newbie
  • 12478 Views
  • 38 comments
  • 214 likes
  • Desktop
  • Not Right Now
  • 12478 Views
  • 38 comments
  • 214 votes