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Ongoing Issues

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Forum Posts

Don't Automatically Start a Radio Station After an Album/Playlist is done playing

In a recent change, when an album or playlist is done playing a radio station based on it automatically starts playing. This isn't optimal because often times I want to listen to a new album all the way through without having to stare at my phone to ...

  • Casual Listener
  • In a recent change, when an album or playlist is done playing a radio station based on it automatically starts playing. This isn't optimal because often times I want to listen to a new album all the ...
  • Nellimite
  • Newbie
  • 993 Views
  • 4 comments
  • 3 likes
  • Mobile
  • Closed
  • 993 Views
  • 4 comments
  • 3 votes

[IFTTT] Spotify creating a new playlist each time an Applet/Recipe is run

I am using IFTTT to automatically add songs from a Reddit subreddit to a Spotify Playlist. This has been working great for over a year (September 2015). In the past week, I've noticed duplicate playlists being created for each Applet I have. For exam...

  • Casual Listener
  • I am using IFTTT to automatically add songs from a Reddit subreddit to a Spotify Playlist. This has been working great for over a year (September 2015).   In the past week, I've noticed duplic...
  • MonicaM_Bogota
  • Roadie
  • 1205 Views
  • 5 comments
  • 3 likes
  • Desktop
  • Closed
  • 1205 Views
  • 5 comments
  • 3 votes

Playlist picture is rotated

Hi,when I upload new pictures for my playlists they're mostly rotated through 90°.Is there anyone else with this problem? What can I do?Thanks for your help!

  • Casual Listener
  • Hi, when I upload new pictures for my playlists they're mostly rotated through 90°. Is there anyone else with this problem? What can I do? Thanks for your help!  
  • gunnarhalley
  • Casual Listener
  • 1138 Views
  • 6 comments
  • 3 likes
  • Closed
  • 1138 Views
  • 6 comments
  • 3 votes

Replaying songs

Hi all. I have an issue where songs just keep stopping about half way through a song and restarting the same song from the start. This is happening on different divices. I have uninstalled the app on my Samsung S7, but it is also happening on my Echo...

  • Visitor
  • Hi all. I have an issue where songs just keep stopping about half way through a song and restarting the same song from the start. This is happening on different divices. I have uninstalled the app on...
  • Chapinada
  • Newbie
  • 444 Views
  • 11 comments
  • 3 likes
  • Closed
  • 444 Views
  • 11 comments
  • 3 votes

Bang & Olufsen Beosound 5 won't load Spotify playlists

My B&O Beosound 5 won't load Spotify playlists. It sits on "Loading…" for a number of minutes, before eventually displaying "No Data Found". I had this issue before, and was able to rectify it by deleting the BBC new music feed. This time, it would a...

  • Casual Listener
  • My B&O Beosound 5 won't load Spotify playlists. It sits on "Loading…" for a number of minutes, before eventually displaying "No Data Found".   I had this issue before, and was able to rect...
  • Jim
  • Spotify Legend
  • 7598 Views
  • 61 comments
  • 3 likes
  • Closed
  • 7598 Views
  • 61 comments
  • 3 votes

[Android] Scroll bar in liked songs doesn't update

Plan Premium Country UK Device Samsung Galaxy A71 Operating System Android 10 Issue On my list of liked songs when I move the scroll bar down the screen the songs list does not update and hangs unless I move the scroll bar very slowly down the screen...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy A71 Operating System Android 10   Issue On my list of liked songs when I move the scroll bar down the screen the songs list does...
  • Petya
  • Community Legend
  • 1842 Views
  • 11 comments
  • 1 likes
  • Android
  • Fixed
  • 1842 Views
  • 11 comments
  • 1 votes

New UI problem on Windows 10 (Windows Store Edition)

Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized.You can see a thin white line between the window and the taskbar

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  • Casual Listener
  • Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized. You can see a thin white line between the window and the taskbar
  • Alfredo
  • Roadie
  • 821 Views
  • 5 comments
  • 2 likes
  • UI Bug
    Windows 10
    Windows Store
  • Not An Issue
  • 821 Views
  • 5 comments
  • 2 votes

Dati Spotify riempiono la memoria

Salve, Uso su Android l'app di spotify e mi sono accorto che riproducendo per un secondo o per l'intera durata di una canzone vengono scaricati dei dati che incrementano la dimensione dell'app cosi facendo riempiono la memoria in poco tempo.. Is norm...

  • Casual Listener
  • Salve,  Uso su Android l'app di spotify e mi sono accorto che riproducendo per un secondo o per l'intera durata di una canzone vengono scaricati dei dati che incrementano la dimensione dell'app...
  • Alfredo
  • Roadie
  • 3354 Views
  • 1 comments
  • 2 likes
  • Not An Issue
  • 3354 Views
  • 1 comments
  • 2 votes

Advanced search by year doesn't work

Hello everybody,I'm having trouble with advance searching by year in Spotify, both desktop version (upgraded everytime) and android. I'm saying in Spotify huge library, not on my playlists.Any of you is having this problem too?I mean, the other crite...

  • Regular
  • Hello everybody, I'm having trouble with advance searching by year in Spotify, both desktop version (upgraded everytime) and android. I'm saying in Spotify huge library, not on my playlists. Any of...
  • Phileaz
  • Newbie
  • 1792 Views
  • 10 comments
  • 2 likes
  • Android
    Desktop
  • Not Right Now
  • 1792 Views
  • 10 comments
  • 2 votes

After going premium - Daily mixes disappeared

I'm a user from Israel, using iPhone app.Today right after subscribing to premium, my daily mixes disappeard.I dont the see the "your daily mixes" in my library anymore. They also don't show in the home screen.I still have "daily mix 1" as a playlist...

  • Regular
  • I'm a user from Israel, using iPhone app. Today right after subscribing to premium, my daily mixes disappeard. I dont the see the "your daily mixes" in my library anymore. They also don't show in t...
  • Julian
  • Moderator
  • 580 Views
  • 7 comments
  • 2 likes
  • iOS
  • Closed
  • 580 Views
  • 7 comments
  • 2 votes

Connect stopped seeing Pioneer XC-HM82 CD network reciever

Why has connect stopped working with this device. It's the only reason I have a family subscription. Is not in the Pioneer discontinued device list. No connect. No subscription. Simple.

  • Casual Listener
  • Why has connect stopped working with this device.  It's the only reason I have a family subscription.    Is not in the Pioneer discontinued device list.    No connect.&nb...
  • Alfredo
  • Roadie
  • 669 Views
  • 2 comments
  • 2 likes
  • Connect
  • Closed
  • 669 Views
  • 2 comments
  • 2 votes

Search not working

Hey , Thank you to @Bartel_Debbaut for reporting this! " The search function is no longer working in the desktop version. While typing a search, no proposal follows and the reaction stays blank. While trying to reset the recent searches, not happens!...

  • Community Legend
  • Hey 👋,   Thank you to @Bartel_Debbaut for reporting this!   " The search function is no longer working in the desktop version. While typing a search, no proposal follow...
  • Melody
  • Community Manager
  • 1538 Views
  • 36 comments
  • 2 likes
  • Mac
  • Fixed
  • 1538 Views
  • 36 comments
  • 2 votes

Google Home Mini is skipping songs on Spotify

Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is playing, it skips on my phone too. When I am listenin...

  • Casual Listener
  • Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is pl...
  • Julian
  • Moderator
  • 614 Views
  • 2 comments
  • 2 likes
  • Closed
  • 614 Views
  • 2 comments
  • 2 votes

Web player does not work

Web player does not work for me (and other users, mentioned a lot of times on the support forums) anywhere: no browsers, no modes (incognito); removing the cookies/cache does not help as well. However, desktop and mobile apps are working.The solution...

BOQvljV
  • Visitor
  • Web player does not work for me (and other users, mentioned a lot of times on the support forums) anywhere: no browsers, no modes (incognito); removing the cookies/cache does not help as well. Howeve...
  • Hubo
  • Community Legend
  • 360 Views
  • 4 comments
  • 2 likes
  • Web Player
  • Not An Issue
  • 360 Views
  • 4 comments
  • 2 votes

SOLVED: Dear Spotify, could you fix the Google Home bug asap please?

No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update.I've always been perfectly satisfied with your service but this is quite a big mistake!Would you recommend me to take a Google Play or Deezer account next mo...

  • Casual Listener
  • No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update. I've always been perfectly satisfied with your service but this is quite a big mistake! Would you recom...
  • Alfredo
  • Roadie
  • 361 Views
  • 4 comments
  • 2 likes
  • Android
    bug
    Google Home
  • Fixed
  • 361 Views
  • 4 comments
  • 2 votes

Spotify Freezes at startup on Samsung Smart TV un40ju6000

Spotify Freezes at startup on Samsung Smart TV un40ju6000.First shows the animation loading and then stucks at green logo.It was working before.I have restarted the Smart Hub with no luck.Also, I have uninstalled the app and installed again. (no asks...

  • Casual Listener
  • Spotify Freezes at startup on Samsung Smart TV un40ju6000. First shows the animation loading and then stucks at green logo. It was working before. I have restarted the Smart Hub with no luck. Als...
  • Alfredo
  • Roadie
  • 463 Views
  • 4 comments
  • 2 likes
  • Not An Issue
  • 463 Views
  • 4 comments
  • 2 votes

Terrible sound quality on Chromecast

Hi!I am trying to listen spotify on the Chromecast but it sounds so terriblethat I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should. Im using latest spotify app on my phone and Chromecast Ultra. ...

  • Regular
  • Hi! I am trying to listen spotify on the Chromecast but it sounds so terrible that I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should.  ...
  • Alfredo
  • Roadie
  • 4053 Views
  • 24 comments
  • 2 likes
  • Android
    Chromecast Android
    Sound Quality
    TV
  • Closed
  • 4053 Views
  • 24 comments
  • 2 votes

Podcasts won't play on external speaker

Spotify music plays just fine on my external speakers (whether controlled from my desktop on my MacBook or from the app on my iPhone). However, Spotify PODCASTS will not play on my external speakers. If I play a podcast on my laptop and then select a...

  • Casual Listener
  • Spotify music plays just fine on my external speakers (whether controlled from my desktop on my MacBook or from the app on my iPhone).   However, Spotify PODCASTS will not play on my external ...
  • Alfredo
  • Roadie
  • 4466 Views
  • 17 comments
  • 2 likes
  • Fixed
  • 4466 Views
  • 17 comments
  • 2 votes

Sorry, there's nothing here

My Spotify Premium on Windows Phone 10 Lumia 640 says "Sorry, there's nothing here" on browse mode. I've resintalled the app, logged out and in again several times but it keeps not working. Can anyone help me?Thanks a lot and have a wonderful day!

  • Casual Listener
  • My Spotify Premium on Windows Phone 10 Lumia 640 says "Sorry, there's nothing here" on browse mode. I've resintalled the app, logged out and in again several times but it keeps not working. Can anyon...
  • Aimee_T
  • Roadie
  • 1278 Views
  • 16 comments
  • 2 likes
  • Closed
  • 1278 Views
  • 16 comments
  • 2 votes