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Ongoing Issues

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Forum Posts

[Android Auto] BUG: Folders not working after last update

Dear support,I have noticed that for some time the contents of Playlist folders with Android Auto can no longer be displayed and played. Please fix this bug soon. Thank youSAMSUNG GALAXY S6 / Android 6.0.1

  • Music Fan
  • Dear support, I have noticed that for some time the contents of Playlist folders with Android Auto can no longer be displayed and played. Please fix this bug soon. Thank you SAMSUNG GALAXY S6 / And...
  • Jim
  • Spotify Legend
  • 1422 Views
  • 28 comments
  • 5 likes
  • android auto
    bug
    folder
    Playlist
  • Fixed
  • 1422 Views
  • 28 comments
  • 5 votes

Spotify web not playing

Hi,Spotify web won't play anything anymore, I can't select songs or albums. I tried reloading, clearing cache and cookies, but it didn't help. The pink bar "bug, please reload" (or the French version of it) keeps popping up, and sometimes it goes to ...

  • Casual Listener
  • Hi, Spotify web won't play anything anymore, I can't select songs or albums. I tried reloading, clearing cache and cookies, but it didn't help. The pink bar "bug, please reload" (or the French versi...
  • JaimeEh
  • Newbie
  • 245 Views
  • 9 comments
  • 4 likes
  • issue
  • Closed
  • 245 Views
  • 9 comments
  • 4 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

  • Spotify Legend
  • Hey folks,   We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax   (e.g. "artist:", "genre:", "track:...
  • Undeadhorrer
  • Newbie
  • 804 Views
  • 5 comments
  • 2 likes
  • Web Player
  • Fixed
  • 804 Views
  • 5 comments
  • 2 votes

Playlists not playing in the correct order

one of my playlist is playing the songs not in the right order. It starts with the first song but continues with another album and not in the order the album songs are listed. Anyone got this problem and knows how to solve it?

  • Casual Listener
  • one of my playlist is playing the songs not in the right order. It starts with the first song but continues with another album and not in the order the album songs are listed. Anyone got this problem...
  • Jim
  • Spotify Legend
  • 4260 Views
  • 54 comments
  • 5 likes
  • iOS
  • Fixed
  • 4260 Views
  • 54 comments
  • 5 votes

calificar canciones.

Por que no tengo la posibilidad de calificar y darle "me gusta" o "no me gusta" a una cancion? Si escucho una cancion que no me gusta necesito un boton para informarles que esa cancion especifico no me gusta y que se retire de la musica que escucho.A...

  • Visitor
  • Por que no tengo la posibilidad de calificar y darle "me gusta" o "no me gusta" a una cancion? Si escucho una cancion que no me gusta necesito un boton para informarles que esa cancion especifico no ...
  • AnaArango
  • Visitor
  • 7502 Views
  • 7 comments
  • 5 likes
  • like and dislike
  • Not An Issue
  • 7502 Views
  • 7 comments
  • 5 votes

[macOS] Automatic full screen on opening app

I would really like the 'automatic full screen on opening app' option to be added back to the macOS client, it's such a small fix to an annoying problem. There's an open issue but it's from 2014… Come on Spotify team, help us

  • Casual Listener
  • I would really like the 'automatic full screen on opening app' option to be added back to the macOS client, it's such a small fix to an annoying problem.   There's an open issue but it's from ...
  • burner
  • Roadie
  • 896 Views
  • 2 comments
  • 5 likes
  • Mac
  • Not An Issue
  • 896 Views
  • 2 comments
  • 5 votes

Discover Weekly Disappeared

Hi, I was listening last week and today when I signed into my spotify I noticed my Discover Weekly was no where to be found. I looked under Browse and Discover. Any suggestions?

  • Casual Listener
  • Hi,   I was listening last week and today when I signed into my spotify I noticed my Discover Weekly was no where to be found. I looked under Browse and Discover. Any suggestions? 
  • ZullyB
  • Roadie
  • 379 Views
  • 12 comments
  • 5 likes
  • Closed
  • 379 Views
  • 12 comments
  • 5 votes

Playlist Covers Not Appearing After Deleting Custom Covers

I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4-album collage it used to be, and instead just stay...

Before.png After.png Web Player.png
  • Casual Listener
  • I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4...
  • DJ_Fairwax
  • Newbie
  • 1311 Views
  • 10 comments
  • 4 likes
  • album art
    Desktop
    Mobile
  • Closed
  • 1311 Views
  • 10 comments
  • 4 votes

Default storage location resets after restart

Hi. Since recent app update (about two months) most times after restartingmy phone default storage location gets resetted to phone memory an all downloaded playlists change to not downloaded. After setting them to download again and changing storage ...

  • Casual Listener
  • Hi. Since recent app update (about two months) most times after restartingmy phone default storage location gets resetted to phone memory an all downloaded playlists change to not downloaded. After s...
  • Alfredo
  • Roadie
  • 251 Views
  • 4 comments
  • 4 likes
  • Android
  • Closed
  • 251 Views
  • 4 comments
  • 4 votes

Lil Dicky Trojan Ad (this ad irritates me so much)

Ok, so I listen to spotify all day. and I only hear like 3 commercials, but the one that irritates me the most is the stupid lil dicky trojan ad. I can no longer stand hearing the commercial. I would buy premium to shut his irritating ad but im a cou...

  • Casual Listener
  • Ok, so I listen to spotify all day. and I only hear like 3 commercials, but the one that irritates me the most is the stupid lil dicky trojan ad. I can no longer stand hearing the commercial. I would...
  • Hubo
  • Spotify Star
  • 1617 Views
  • 5 comments
  • 5 likes
  • ads
    Annoying ads
    commercials that are obnoxious
    lil dicky
  • Not An Issue
  • 1617 Views
  • 5 comments
  • 5 votes

Certain artists are unable to play any song

Over the past two weeks or so I have had troubles playing any song by Ed Sheeran. This started out as just on a single device and a single account. I couldn't play it on my desktop, but I could still play it on my phone, laptop, tablet, and ps4. I co...

  • Casual Listener
  • Over the past two weeks or so I have had troubles playing any song by Ed Sheeran. This started out as just on a single device and a single account. I couldn't play it on my desktop, but I could still...
  • Aichel
  • Roadie
  • 210 Views
  • 5 comments
  • 4 likes
  • Closed
  • 210 Views
  • 5 comments
  • 4 votes

iOS App doesn't seem to have login fields

When I open the app there is only the option to "continue with email" which leads an account creation and "connect with facebook" which is not an option because I don't have facebook. How can I do a simple login? The logic board was recently replaced...

  • Roadie
  • When I open the app there is only the option to "continue with email" which leads an account creation and "connect with facebook" which is not an option because I don't have facebook. How can I do a ...
  • Katerina
  • Spotify Legend
  • 1173 Views
  • 18 comments
  • 3 likes
  • Fixed
  • 1173 Views
  • 18 comments
  • 3 votes

Tracks not playing on Google assistant when phone is locked and controlled from a car

Hi there, I have a button in the car which, when my phone is connected via bluetooth, it activates my Google assistant, even when the phone is locked. I've noticed that when I ask for a song to be played while another song is playing and the phone is...

  • Casual Listener
  • Hi there, I have a button in the car which, when my phone is connected via bluetooth, it activates my Google assistant, even when the phone is locked.  I've noticed that when I ask for a song t...
  • FabianS_Bogota
  • Roadie
  • 2565 Views
  • 16 comments
  • 4 likes
  • Closed
  • 2565 Views
  • 16 comments
  • 4 votes

[Android] Podcast tile in Search tab unresponsive on Android

Plan Premium (for family) Country Spain Device Samsung Galaxy S20 Operating System Android 10 I can't explore podcasts. From the search 'tab' (I don't know the right term) I tap on the podcast category and nothing happens. The same occurs when I tap ...

  • Casual Listener
  •   Plan Premium (for family) Country Spain Device Samsung Galaxy S20 Operating System Android 10   I can't explore podcasts. From the search 'tab' (I don't know the right...
  • Mihail
  • Spotify Legend
  • 719 Views
  • 5 comments
  • 1 likes
  • Android
  • Fixed
  • 719 Views
  • 5 comments
  • 1 votes

Browse Function doesn't work

I have a problem. If I start the Spotify App on my Windows Phone the Browse Function doesn't work. I am not able to see the different playlists and those things. There ia always the heading "nothing is here". Is it a common problem or not and how can...

  • Casual Listener
  • I have a problem. If I start the Spotify App on my Windows Phone the Browse Function doesn't work. I am not able to see the different playlists and those things. There ia always the heading "nothing ...
  • Jim
  • Spotify Legend
  • 2107 Views
  • 51 comments
  • 5 likes
  • WP
  • Closed
  • 2107 Views
  • 51 comments
  • 5 votes

Spotify connect / Sonos skipping songs instead of playing

Thanks When I use Spotify to connect with my Sonos and press play on any track it immediately skips to the next so I can't listen to any music other than on the phone or with Bluetooth speakers. This is forcing me to use the Sonos app (not nearly as ...

  • Casual Listener
  • Thanks When I use Spotify to connect with my Sonos and press play on any track it immediately skips to the next so I can't listen to any music other than on the phone or with Bluetooth speakers. &nbs...
  • Julian
  • Moderator
  • 644 Views
  • 9 comments
  • 4 likes
  • ipad
    iphone
    SONOS
    spotify connect
    Troubleshooting
  • Closed
  • 644 Views
  • 9 comments
  • 4 votes

"An error occurred. Please try searching again."

This error page displays every time I attempt to make a search. Windows 10 x64.

  • Casual Listener
  • This error page displays every time I attempt to make a search. Windows 10 x64.
  • Hubo
  • Spotify Star
  • 372 Views
  • 4 comments
  • 5 likes
  • Desktop
  • Closed
  • 372 Views
  • 4 comments
  • 5 votes

Songs plays at double speed / song speed playback bug

I have had this issue for about 1 year or more now. When resuming Spotify on device (iphone 6, latest iOS releases) the song plays at ~double speed. Changing tracks or playlists or anything else doesn't help. Killing the Spotify app (sometimes restar...

  • Regular
  • I have had this issue for about 1 year or more now.   When resuming Spotify on device (iphone 6, latest iOS releases) the song plays at ~double speed. Changing tracks or playlists or anyt...
  • Pariah_999
  • Newbie
  • 2350 Views
  • 8 comments
  • 5 likes
  • iphone
    playback
    Speed
  • Closed
  • 2350 Views
  • 8 comments
  • 5 votes

BMW Issue since ios11 update

Since ios11 update to my iPhone 6, my bmw display simply shows album artwork and next and previous song selection. prior to ios11 update, Spotify integrated well with my bmw, display enabled you to shuffle, browse and play Spotify radio. anyone else ...

  • Casual Listener
  • Since ios11 update to my iPhone 6, my bmw display simply shows album artwork and next and previous song selection.   prior to ios11 update, Spotify integrated well with my bmw, display enabled...
  • Alfredo
  • Roadie
  • 2686 Views
  • 42 comments
  • 4 likes
  • iOS
  • Closed
  • 2686 Views
  • 42 comments
  • 4 votes

Fix Podcast Download Problems

Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar" See a lot of Spotify Premium users having and describing this problem:https://community.spotify.com/t5/Android/Podcast-don-t-stay-off...

  • Casual Listener
  • Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar"   See a lot of Spotify Premium users having and describing this problem: h...
  • MrFranks
  • Gig Goer
  • 1458 Views
  • 5 comments
  • 5 likes
  • Download
    error message
    offline
    podcast
  • Closed
  • 1458 Views
  • 5 comments
  • 5 votes