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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Scrobble in Web Player

The Spotify Web Player used to easily allow me to scrobble to Last.fm, one of my favorite Spotify features. Now, the new redesign has removed the ability to check any of my settings in addition to being able to scrobble to Last.fm. I'd really like th...

  • Casual Listener
  • The Spotify Web Player used to easily allow me to scrobble to Last.fm, one of my favorite Spotify features. Now, the new redesign has removed the ability to check any of my settings in addition to be...
  • Hubo
  • Spotify Star
  • 105 Views
  • 1 comments
  • 4 likes
  • Not An Issue
  • 105 Views
  • 1 comments
  • 4 votes

Radiohead A Moon Shaped Pool Bose Soundtouch

I am streaming my music from Spotify to my Bose Soundtouch system but I am not able to listen to the new Radiohead Album. Only the first 2 songs of the album are streaming. Is it normal ?I tried with my desktop app & from my IPod Touch app (yes the a...

  • Casual Listener
  • I am streaming my music from Spotify to my Bose Soundtouch system but I am not able to listen to the new Radiohead Album. Only the first 2 songs of the album are streaming. Is it normal ? I tried wi...
  • MaryC1
  • Spotify Legend
  • 571 Views
  • 14 comments
  • 5 likes
  • Mobile
  • Closed
  • 571 Views
  • 14 comments
  • 5 votes

Spotify switches to android device

Hi, I have a premium spotify account and use it on both my work Macbook and on my Android mobile device (OnePlus 3T). Recently the following issue has occured multiple times. While listening to music on my Mac for quite a while (more than 30 min at l...

  • Casual Listener
  • Hi,   I have a premium spotify account and use it on both my work Macbook and on my Android mobile device (OnePlus 3T). Recently the following issue has occured multiple times. While listening...
  • Leo
  • Spotify
  • 2899 Views
  • 81 comments
  • 4 likes
  • Closed
  • 2899 Views
  • 81 comments
  • 4 votes

[Android] No Internet Connection

Thread: 913241 969253 Description: Some T-Mobile customers are reporting Spotify can't connect to the Internet. This appears to be caused by IPv6 settings being applied to devices. To reproduce: Use a new android device on T-Mobile that was a network...

  • Community Legend
  • Thread: 913241 969253 Description: Some T-Mobile customers are reporting Spotify can't connect to the Internet. This appears to be caused by IPv6 settings being applied to devices.&nbsp...
  • jgp_267
  • Casual Listener
  • 28384 Views
  • 91 comments
  • 7 likes
  • Android
  • Fixed
  • 28384 Views
  • 91 comments
  • 7 votes

Web Player - Where are my Artists?

I am a Spotify Premium user with hundreds of artists saved in my library. The new version of Web Player removed all artists except the Rolling Stones (which if I had to pick one, would not be a terrible choice). What happened to all my other artists?...

  • Casual Listener
  • I am a Spotify Premium user with hundreds of artists saved in my library.  The new version of Web Player removed all artists except the Rolling Stones (which if I had to pick one, would not be a...
  • Mara_F
  • Roadie
  • 1320 Views
  • 28 comments
  • 4 likes
  • Closed
  • 1320 Views
  • 28 comments
  • 4 votes

will there be Lastfm connection through web design or not?

Could you please inform us officially whether lastfm scrobbleing through web design will happen or not? There are so many lastfm users discussing this problem currently. People are worried about that. Thanks

  • Music Fan
  • Could you please inform us officially whether lastfm scrobbleing through web design will happen or not?   There are so many lastfm users discussing this problem currently. People are worried a...
  • Hubo
  • Spotify Star
  • 102 Views
  • 1 comments
  • 4 likes
  • lastfm
  • Not An Issue
  • 102 Views
  • 1 comments
  • 4 votes

Spotify no longer registers data through usb connection on my Pioneer AVH-X4800BS DVD Receiver

My pioneer receiver that is made to support spotify is no longer able to register data sent from my phone via usb connection like it did before the update. This is a huge problem. The sound quality over Bluetooth Audio so terrible and is unreliable. ...

  • Casual Listener
  • My pioneer receiver that is made to support spotify is no longer able to register data sent from my phone via usb connection like it did before the update. This is a huge problem. The sound quality o...
  • FabianS_Bogota
  • Roadie
  • 480 Views
  • 10 comments
  • 4 likes
  • Pioneer
    Pioneer AV Receivers
  • Closed
  • 480 Views
  • 10 comments
  • 4 votes

New Spotify Player is not organized

Im really frustrated with this whole new spotify update. Seriously it doesnmt even show your artists and all your saved music? The old spotify player worked like a charm! I dont know what the heck is wrong with your web design but this new player lit...

  • Casual Listener
  • Im really frustrated with this whole new spotify update.  Seriously it doesnmt even show your artists and all your saved music? The old spotify player worked like a charm! I dont know what the h...
  • another_guy
  • Newbie
  • 106 Views
  • 2 comments
  • 4 likes
  • Closed
  • 106 Views
  • 2 comments
  • 4 votes

New Format is HORRIBLE

Spotify changed its display format today and it is unusable nonsense, a total disaster. I follow over 100 artists and they no longer display alphabetically. Only albums display without the track listings, so if you want to find a song, or just view w...

  • Casual Listener
  • Spotify changed its display format today and it is unusable nonsense, a total disaster. I follow over 100 artists and they no longer display alphabetically. Only albums display without the track list...
  • Stefmc11
  • Newbie
  • 241 Views
  • 4 comments
  • 4 likes
  • Closed
  • 241 Views
  • 4 comments
  • 4 votes

Can't move playlist folder more than one place at a time

Folders can't be moved more than one place at a time up or down in the list. Clean reinstall does not help. There is another topic on where there is a fair amount of discussion on this bug, but that thread is marked "resolved" and is not specifically...

  • Casual Listener
  • Folders can't be moved more than one place at a time up or down in the list. Clean reinstall does not help. There is another topic on where there is a fair amount of discussion on this bug, but that ...
  • Jason
  • Spotify Legend
  • 365 Views
  • 6 comments
  • 4 likes
  • Fixed
  • 365 Views
  • 6 comments
  • 4 votes

Shuffle not working

As a mobile user on an android samsung galaxy s7, I always play my music on shuffle.However, lately this feature seems broken. Not in the sense that the songs are played in the same order as they appear on the song list.But they play in the same orde...

  • Casual Listener
  • As a mobile user on an android samsung galaxy s7, I always play my music on shuffle. However, lately this feature seems broken. Not in the sense that the songs are played in the same order as they a...
  • Hubo
  • Spotify Star
  • 117 Views
  • 1 comments
  • 3 likes
  • Not An Issue
  • 117 Views
  • 1 comments
  • 3 votes

Please remove offline download limit

So I finally bought Spotify, really the best music player there is 1 year in advance and I love it! The only issue is the offline download limit. I have around 6k of offline music and I can't take it with my in my trips since there is a limit to 3333...

  • Regular
  • So I finally bought Spotify, really the best music player there is 1 year in advance and I love it!  The only issue is the offline download limit. I have around 6k of offline music and I can't ...
  • Alfredo
  • Roadie
  • 184 Views
  • 1 comments
  • 3 likes
  • Maximum offline download limit
  • Not An Issue
  • 184 Views
  • 1 comments
  • 3 votes

Alt+space context menu doesn't work on Windows 10, release 1.0.75.483.g7ff4a0dc

Hello. I've recently been upgraded to release 1.0.75.483.g7ff4a0dc.It seems that using the Windows standard Alt+space keyboard shortcut no longer works. This breaks my flow using using Alt+space, n as way to minimize the window.Given that this is a W...

  • Regular
  • Hello.   I've recently been upgraded to release 1.0.75.483.g7ff4a0dc. It seems that using the Windows standard Alt+space keyboard shortcut no longer works.   This breaks my flow u...
  • Alfredo
  • Roadie
  • 139 Views
  • 1 comments
  • 3 likes
  • Closed
  • 139 Views
  • 1 comments
  • 3 votes

432 tunning option

Is there an option to change the frequency to 432 hertz?

  • Casual Listener
  • Is there an option to change the frequency to 432 hertz?
  • Hubo
  • Spotify Star
  • 83 Views
  • 1 comments
  • 4 likes
  • 432 Hz
  • Not An Issue
  • 83 Views
  • 1 comments
  • 4 votes

Share to WhatsApp button not doing anything

I used to be able to share songs with WhatsApp contacts through Share -> Send To -> WhatsApp, i don't know when it stopped working, but if i try to do it now, nothing happens when i tap on WhatsApp button, all other options (Email, Message and Messen...

  • Casual Listener
  • I used to be able to share songs with WhatsApp contacts through Share -> Send To -> WhatsApp, i don't know when it stopped working, but if i try to do it now, nothing happens when i tap on What...
  • Chris
  • Spotify
  • 4760 Views
  • 20 comments
  • 4 likes
  • Fixed
  • 4760 Views
  • 20 comments
  • 4 votes

"Watch now" button not working

I had a premium account for quite a while and mow recently I've gone back to Free account. I remember that earlier I was able to get 30 minutes ad-free listening time by pressing the button "Watch now" (or something like that), but now it doesn't wor...

  • Casual Listener
  • I had a premium account for quite a while and mow recently I've gone back to Free account. I remember that earlier I was able to get 30 minutes ad-free listening time by pressing the button "Watch no...
  • Hubo
  • Spotify Star
  • 685 Views
  • 3 comments
  • 4 likes
  • Commercial
  • Closed
  • 685 Views
  • 3 comments
  • 4 votes

[Desktop] Volume Slider Lag

Thread: 883035 Status: More Information Needed Description: Under certain conditions, the volume slider suffers from major lag. To reproduce: Launch spotify Change volume using slider Workaround: None Additional information: This only appears to affe...

  • Community Legend
  • Thread: 883035 Status: More Information Needed Description: Under certain conditions, the volume slider suffers from major lag.    To reproduce: Launch spotify C...
  • LxFx
  • Newbie
  • 1948 Views
  • 10 comments
  • 7 likes
  • Desktop
    graphical
    UI
    volume
    Windows
  • Closed
  • 1948 Views
  • 10 comments
  • 7 votes

Spotify DM's

Hey, I can't find the Spotify DM section anymore. Did Spotify deleted it?

  • Regular
  • Hey, I can't find the Spotify DM section anymore. Did Spotify deleted it?
  • Hubo
  • Spotify Star
  • 2048 Views
  • 1 comments
  • 4 likes
  • DM
    Spotify
  • Closed
  • 2048 Views
  • 1 comments
  • 4 votes

[iOS] Missing sections on Artist Page

Hey there, We've received reports that some users with iOS are not seeing all the sections on Artist Pages of artists. Popular songs/releases along with the link to their discography are not displayed. If you're also experiencing this, make sure to d...

  • Spotify Legend
  • Hey there,    We've received reports that some users with iOS are not seeing all the sections on Artist Pages of artists. Popular songs/releases along with the link to their discograp...
  • Katerina
  • Spotify Legend
  • 799 Views
  • 2 comments
  • 2 likes
  • iOS
  • Fixed
  • 799 Views
  • 2 comments
  • 2 votes

Unable to Share Playlist with Friend

I made a playlist for a friend and tried to send it using the "Share" button. But this time, I only saw a "Post to Followers" option and nowhere to type in a friend's email address. I'd like to just sent the playlist to one friend, not post it to soc...

  • Casual Listener
  • I made a playlist for a friend and tried to send it using the "Share" button. But this time, I only saw a "Post to Followers" option and nowhere to type in a friend's email address. I'd like to just ...
  • Erika
  • Roadie
  • 322 Views
  • 5 comments
  • 4 likes
  • Desktop
    Mac
  • Not An Issue
  • 322 Views
  • 5 comments
  • 4 votes