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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 3699 Views
  • 33 comments
  • 39 likes
  • Other
  • Fixed
  • 3699 Views
  • 33 comments
  • 39 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 25640 Views
  • 100 comments
  • 189 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 25640 Views
  • 100 comments
  • 189 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 1938 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 1938 Views
  • 27 comments
  • 9 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 10181 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 10181 Views
  • 41 comments
  • 57 votes

Sharing to Instagram Story Not Working

PlanFree/PremiumCountry USADeviceiPhone 8+Operating SystemiOS 12.0.1 My Question or Issue When I share a song to my Instagram Story, Instagram prompts me to login. I log in using Facebook credentials and it does not post the song to my story. Replica...

  • Casual Listener
  •   Plan Free/Premium Country  USA Device iPhone 8+ Operating System iOS 12.0.1   My Question or Issue   When I share a song to my Instagram Story, Instagram prompts me ...
  • 프리지아
  • Visitor
  • 84618 Views
  • 218 comments
  • 1113 likes
  • Fixed
  • 84618 Views
  • 218 comments
  • 1113 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about  battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on...
  • Xenia
  • Moderator
  • 61523 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 61523 Views
  • 181 comments
  • 218 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 35489 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 35489 Views
  • 181 comments
  • 755 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 73347 Views
  • 87 comments
  • 609 likes
  • Not Right Now
  • 73347 Views
  • 87 comments
  • 609 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 7914 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 7914 Views
  • 63 comments
  • 66 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • apollo79
  • Newbie
  • 92605 Views
  • 193 comments
  • 434 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 92605 Views
  • 193 comments
  • 434 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Now playing bar is not updating.    If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • modcar
  • Regular
  • 12935 Views
  • 66 comments
  • 261 likes
  • Android
  • Fixed
  • 12935 Views
  • 66 comments
  • 261 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • amendooas
  • Casual Listener
  • 11837 Views
  • 75 comments
  • 115 likes
  • Desktop
  • Fixed
  • 11837 Views
  • 75 comments
  • 115 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 8788 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 8788 Views
  • 88 comments
  • 66 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your   +VOTE   and follow the instructions in the &...
  • Punmolip
  • Newbie
  • 10310 Views
  • 90 comments
  • 227 likes
  • Desktop
    Mobile
  • Fixed
  • 10310 Views
  • 90 comments
  • 227 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 21259 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 21259 Views
  • 35 comments
  • 24 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 8122 Views
  • 72 comments
  • 54 likes
  • Mobile
  • Not Right Now
  • 8122 Views
  • 72 comments
  • 54 votes

Android TV will not play songs

PlanPremiumCountryUSDeviceSony Bravia TV 4K UR2Operating SystemAndroid TV My Question or IssueThe Spotify app no longer works on my TV. When I attempt to play songs, it navigates to them on the TV but does not actually start playing. Trying to press ...

  • Casual Listener
  • Plan Premium Country US Device Sony Bravia TV 4K UR2 Operating System Android TV   My Question or Issue The Spotify app no longer works on my TV. When I attempt to play songs, it navig...
  • AlexBonn
  • Visitor
  • 25858 Views
  • 174 comments
  • 441 likes
  • Fixed
  • 25858 Views
  • 174 comments
  • 441 votes

Album art not appearing on Discord

Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10 My Question or Issue I have all the proper settings enabled, earlier I had problems with the status display itself (it used to not show up sometimes), now the problem has b...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10   My Question or Issue I have all the proper settings enabled, earlier I had problems with the s...
  • Mario
  • Spotify Legend
  • 29451 Views
  • 68 comments
  • 290 likes
  • album art
    Broadcast
    Discord
    Status
  • Fixed
  • 29451 Views
  • 68 comments
  • 290 votes

Connect only plays 100 song chunks of playlists

Device: Windows Operating System Version:Win 7 Spotify Version:10.21.143.g76c19bcd Description:When I play music over connect the remote computer only seems to have access to the 100 subsequent songs from the song I start playing from. For example, i...

  • Regular
  • Device:  Windows   Operating System Version: Win 7   Spotify Version: 10.21.143.g76c19bcd   Description: When I play music over connect the remote computer only seems to...
  • schexc
  • Regular
  • 82845 Views
  • 421 comments
  • 1733 likes
  • Desktop
  • Fixed
  • 82845 Views
  • 421 comments
  • 1733 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • AnxietyL3
  • Newbie
  • 122804 Views
  • 202 comments
  • 421 likes
  • Mobile
  • Not Right Now
  • 122804 Views
  • 202 comments
  • 421 votes