Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late
2019Operating SystemOS X My Question or IssueI repeatedly get the
firewall error message and I've run every fix suggested on this
community. It simply refuses to work. It works perfectly on...
Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X My Question or Issue I repeatedly get the firewall error message and I've run e...
Hi everyone, We've received reports about car receivers (mainly Pioneer)
having connectivity issues. Bluetooth connection usually works fine, but
when trying to use Connect it fails. The team in charge is already
looking into this, so we've merged a ...
Hi everyone,
We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...
Hey everyone, We've received reports that folks are unable to see their
or other customer's profiles. This is happening on all platforms. An
error is "Couldn't find that page, Search for something else?" is shown
whenever a user visit anyone's profil...
Hey everyone,
We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.
An error is "Couldn't find that pa...
Hey folks, We're receiving reports from free users about receiving too
many ads. The reports describe hearing at least 2-3 ads after each song
while on free. If you’re experiencing this issue, make sure to add your
+VOTE and follow the instructions i...
Hey folks,
We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free.
If you’...
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon
unsubscribing to this app. I’m paying money for the premium and my songs
keep un-downloading. This has happene...
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I am soon unsubscribing to this ...
We've received reports from iPhone users saying the app is taking up to
a few minutes to load before either being partially usable or simply
crashing. Sometimes the playlist/album covers won't load at all and are
unclickable. This behavior is current...
We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
Plan Premium Country Colombia Device Motorola g7 Plus Operating System
Android 10 My Question or Issue The canvas disappeared and I want to
activate them, try another account and if this is working, but in my
account it does not appear, I already uni...
Plan
Premium
Country
Colombia
Device
Motorola g7 Plus
Operating System
Android 10
My Question or Issue
The canvas disappeared and I want to activate them, try another accou...
We've been getting reports that Jam is not working. Some users are
getting the error message 'The host device cannot play this content' or
'This content cannot be played on the server's device'.This is currently
being looked into.
We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.
This is being in...
Hey folks, We're seeing reports that users are unable to access the web
player and are seeing error messages like "upstream request timeout" and
"upstream connect error or disconnect/reset before headers. reset
reason: overflow"
Hey folks,
We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset...
Hey everyone! We've been receiving reports about the app displaying
multiple SD cards in the storage options. If you're experiencing this,
let us know by adding your +VOTE and follow the instructions in the
Status Update below. We'll be keeping every...
Hey everyone!
We've been receiving reports about the app displaying multiple SD cards in the storage options.
If you're experiencing this, let us know by addi...
Hey folks, We've received reports from users who are having trouble
playing some tracks in the app. When a track is selected, playback does
not start. This is being investigated.
Hey folks,
We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.
This is bein...
PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie
My Question or Issue Hi Spotify Team, I want to ask about the spotify,
when i search for the spotify on galaxy store, i cannot find it, can
somebody help for this? because i want...
Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
Hey folks! We've received reports that there is an issue with the Play
Queue.If some tracks get removed from the queue while shuffle playing
the Liked Songs playlist, two of the last few songs in the queue
duplicate and repeat multiple times.Note: Th...
Hey folks!
We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few...
Hey folks, We're receiving reports that Autoplay isn't working. If
you’re experiencing this issue, make sure to add your +VOTE and follow
the instructions in the Status Update below. We'll be keeping everyone
up to speed here, so make sure to Subscri...
Hey folks,
We're receiving reports that Autoplay isn't working.
If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
Hey everyone, We’re receiving reports that the Lyrics Sharing feature is
not working. Before you keep on reading, note that this issue is
different than not seeing Lyrics at all.
Hey everyone,
We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing ...
We've received reports about the Spotify app skipping to the next track
in the queue on its own. This seems to affect mostly mobile users and
happens with Shuffle mode turned off.
We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
Hello everyone, We've received reports that people been having issues
with auto playing podcast episodes from oldest to newest. Podcast plays
previous episode instead of the next one.
Hello everyone,
We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.