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Ongoing Issues

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Forum Posts

[Connect] Can't play songs saved to Your Library on Connect devices

Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still experiencing the issu...

  • Spotify Legend
  • Hey folks,   We’re receiving reports that it's not possible to play certain songs on Connect devices.   First, we'd recommend trying a clean reinstall of the app on your device by f...
  • gg52
  • Newbie
  • 46316 Views
  • 234 comments
  • 235 likes
  • Connect
  • Fixed
  • 46316 Views
  • 234 comments
  • 235 votes

[Desktop] Can't change my profile picture!

Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The following doesn't work because there's no 'change' dialogue appearing: https://suppo...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The follow...
  • ParentalControl
  • Composer
  • 36234 Views
  • 106 comments
  • 234 likes
  • Desktop
  • Fixed
  • 36234 Views
  • 106 comments
  • 234 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • ApordesLV
  • Newbie
  • 37784 Views
  • 117 comments
  • 231 likes
  • Hardware Partner
  • Closed
  • 37784 Views
  • 117 comments
  • 231 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • steveos84
  • Newbie
  • 11402 Views
  • 93 comments
  • 230 likes
  • Desktop
    Mobile
  • Fixed
  • 11402 Views
  • 93 comments
  • 230 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 22069 Views
  • 83 comments
  • 229 likes
  • iOS
    Mobile
  • Not Right Now
  • 22069 Views
  • 83 comments
  • 229 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • KnoxRobbins
  • Newbie
  • 16591 Views
  • 204 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 16591 Views
  • 204 comments
  • 225 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Casual Listener
  • 37993 Views
  • 125 comments
  • 224 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 37993 Views
  • 125 comments
  • 224 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Spotify Legend
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...
  • Elena
  • Moderator
  • 106044 Views
  • 357 comments
  • 223 likes
  • Other
  • Closed
  • 106044 Views
  • 357 comments
  • 223 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 15193 Views
  • 28 comments
  • 221 likes
  • Music
    Other
  • Closed
  • 15193 Views
  • 28 comments
  • 221 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on to...
  • Xenia
  • Moderator
  • 63445 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 63445 Views
  • 181 comments
  • 218 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3   My Question or Issue When I try to share a song to my Instagram story f...
  • Mrynyx
  • Visitor
  • 30244 Views
  • 96 comments
  • 214 likes
  • Instagram
  • Fixed
  • 30244 Views
  • 96 comments
  • 214 votes

Please stop marking shuffle complaints as "not an issue" or "implemented"

Below is my precise illustration of how the so-called shuffle feature is broken. This is not a problem of people simply not understanding "true randomness". The shuffle feature will keep playing your most popular tracks first and it will keep putting...

  • Music Fan
  • Below is my precise illustration of how the so-called shuffle feature is broken.  This is not a problem of people simply not understanding "true randomness".  The shuffle feature will keep ...
  • Erika
  • Roadie
  • 14033 Views
  • 7 comments
  • 214 likes
  • shuffle
  • Not An Issue
  • 14033 Views
  • 7 comments
  • 214 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 15964 Views
  • 125 comments
  • 213 likes
  • Android
    Mobile
  • Not Right Now
  • 15964 Views
  • 125 comments
  • 213 votes

Top artists are inaccurate

As a premium member for the past three years I would like to say that I am completely satisfied with the service and spend much of my time using the app, 82,000 minutes last year according to my year in review (See attachment). The only area that I h...

  • Casual Listener
  • As a premium member for the past three years I would like to say that I am completely satisfied with the service and spend much of my time using the app, 82,000 minutes last year according to my year...
  • meahtenoha
  • Spotify
  • 65083 Views
  • 85 comments
  • 213 likes
  • Closed
  • 65083 Views
  • 85 comments
  • 213 votes

App Crashing on Android (SOLVED)

PlanPremiumCountryThe NetherlandsDevice(OnePlus 6 / Samsung Galaxy S6 Edge)Operating System(Android Pie / Android Nougat) My Question or Issue Hello my friends, I have been having issues with the Spotify app on my Android devices since the last updat...

  • Casual Listener
  • Plan Premium Country The Netherlands Device (OnePlus 6 / Samsung Galaxy S6 Edge) Operating System (Android Pie / Android Nougat)   My Question or Issue   Hello my friends, &nbsp...
  • natashaemy
  • Newbie
  • 38284 Views
  • 336 comments
  • 210 likes
  • Android
    App
    crashing
    Issues
  • Fixed
  • 38284 Views
  • 336 comments
  • 210 votes

[Mobile] Hitting Like or Dislike on the notification bar doesn't work

PlanPremiumCountryUS DeviceSamsung Galaxy Note 10+ Operating SystemAndroid 10 My Question or IssueThe heart icon in the notification drawer no longer works.It doesn't add the song to my library, nor it likes the song.Please help Update: Spotify versi...

  • Casual Listener
  •   Plan Premium Country US   Device Samsung Galaxy Note 10+   Operating System Android 10   My Question or Issue The heart icon in the notification drawer no longer wo...
  • Exxxplosivo
  • Newbie
  • 14687 Views
  • 81 comments
  • 209 likes
  • Android
  • Fixed
  • 14687 Views
  • 81 comments
  • 209 votes

[Android] Spotify crashes when I attempt to share a song

Plan Premium Country Australia Device Pixel 2XL Operating System Android P My Question or Issue I have attempted to use the "share" function in-song but Spotify crashes after approx 2 seconds. No share menu appears before crash. Has worked previously...

  • Casual Listener
  • Plan Premium Country Australia Device Pixel 2XL Operating System Android P   My Question or Issue  I have attempted to use the "share" function in-song but Spotify crash...
  • Xenia
  • Moderator
  • 30281 Views
  • 159 comments
  • 207 likes
  • Android
  • Fixed
  • 30281 Views
  • 159 comments
  • 207 votes

Browse "This page does not exist or an error occurred"

PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or Issue Hello everyone.I apologize in advance for not perfect English.In any case, for a few days, I systematically find an error in the page "browse" of spotify (the page that is sh...

  • Casual Listener
  • Plan Free Country Italy Device PC Operating System Windows 10   My Question or Issue  Hello everyone. I apologize in advance for not perfect English. In any case, for a few days...
  • Xenia
  • Moderator
  • 27187 Views
  • 183 comments
  • 206 likes
  • Fixed
  • 27187 Views
  • 183 comments
  • 206 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 24686 Views
  • 140 comments
  • 204 likes
  • Desktop
    Windows
  • Fixed
  • 24686 Views
  • 140 comments
  • 204 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 9830 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 9830 Views
  • 59 comments
  • 203 votes