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Ongoing Issues

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Forum Posts

Using Echo dot and phone at same time

Hi, I have an amazon echo dot set up at home, and a Spotify family premium account. The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will play through the echo dot if I wish. However, this means that when ...

  • Casual Listener
  • Hi,   I have an amazon echo dot set up at home, and a Spotify family premium account.  The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will p...
  • Davidlisk
  • Visitor
  • 24742 Views
  • 18 comments
  • 12 likes
  • Echo Dot
  • Not An Issue
  • 24742 Views
  • 18 comments
  • 12 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 8115 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 8115 Views
  • 36 comments
  • 85 votes

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 201 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 201 Views
  • 2 comments
  • 0 votes

Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter. In the meantime we suggest you to try using a different payment method if possible!

  • Moderator
  • Moderator
  • We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.    In the meantime we suggest you to...
  • Kiril
  • Moderator
  • 674 Views
  • 3 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 674 Views
  • 3 comments
  • 4 votes

Android app crashes during playback

Hey folks, We're currently investigating an issue with the Android app crashing after a few minutes of playback. If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there ...

  • Spotify Legend
  • Hey folks,   We're currently investigating an issue with the Android app crashing after a few minutes of playback.   If your app is crashing immediately after opening it, we have a ...
  • MCB6735
  • Newbie
  • 5502 Views
  • 32 comments
  • 52 likes
  • Android
  • Fixed
  • 5502 Views
  • 32 comments
  • 52 votes

Downtime July 26th 2023: Folks are unable to purchase Audiobooks

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded.

  • Moderator
  • Moderator
  • We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 
  • Weroloc027
  • Newbie
  • 565 Views
  • 4 comments
  • 5 likes
  • Other
  • Fixed
  • 565 Views
  • 4 comments
  • 5 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a dev...
  • ChonkyCat
  • Newbie
  • 19215 Views
  • 86 comments
  • 36 likes
  • iOS
  • Fixed
  • 19215 Views
  • 86 comments
  • 36 votes

Can't Listen to Tracks in Order on Android Auto

There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference. No matter what I do, Spotify on Android Auto shuffles tracks. This is a problem because I'd like to listen to albums tracks...

  • Casual Listener
  • There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference.   No matter what I do, Spotify on Android Auto shuffles tracks. T...
  • Drbblz
  • Regular
  • 11219 Views
  • 115 comments
  • 66 likes
  • Fixed
  • 11219 Views
  • 115 comments
  • 66 votes

[iOS] Issue with reordering playlist songs in Edit mode

I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or delete.

  • Casual Listener
  • I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or del...
  • boomercaligirl
  • Visitor
  • 4077 Views
  • 24 comments
  • 9 likes
  • iOS
  • Fixed
  • 4077 Views
  • 24 comments
  • 9 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 16301 Views
  • 58 comments
  • 187 likes
  • Desktop
    Web Player
  • Not Right Now
  • 16301 Views
  • 58 comments
  • 187 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • cubeover
  • Casual Listener
  • 14141 Views
  • 29 comments
  • 30 likes
  • bug
  • Not An Issue
  • 14141 Views
  • 29 comments
  • 30 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 19735 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 19735 Views
  • 206 comments
  • 226 votes

Downtime July 11: Some users are unable to subscribe to Premium

Hey folks! We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated! Many thanks

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated!   Many thanks 🙂
  • ManMachine
  • Roadie
  • 1099 Views
  • 3 comments
  • 4 likes
  • Premium
    Subscriptions
  • Fixed
  • 1099 Views
  • 3 comments
  • 4 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affect...
  • AT1Dbeast
  • Newbie
  • 10218 Views
  • 50 comments
  • 22 likes
  • iOS
    Other
  • Fixed
  • 10218 Views
  • 50 comments
  • 22 votes

Constant Waze Pop-up

Plan - PremiumCountry - USDevice - Google Pixel 2Operating System - Android 9Spotify version - 8.4.89.515 I just installed a clean version of Spotify because my downloaded songs were no longer available offline. Now everytime I open Spotify in my car...

  • Casual Listener
  • Plan - Premium Country - US Device - Google Pixel 2 Operating System - Android 9 Spotify version - 8.4.89.515   I just installed a clean version of Spotify because my downloaded ...
  • flo_rian27
  • Newbie
  • 15953 Views
  • 43 comments
  • 91 likes
  • Fixed
  • 15953 Views
  • 43 comments
  • 91 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • Chu-
  • Newbie
  • 14140 Views
  • 42 comments
  • 42 likes
  • Other
  • Not Right Now
  • 14140 Views
  • 42 comments
  • 42 votes

Users unable to cancel their subscription

We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything.   This is being investigated.
  • Joan
  • Moderator
  • 2454 Views
  • 24 comments
  • 20 likes
  • Premium
  • Fixed
  • 2454 Views
  • 24 comments
  • 20 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 146240 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 146240 Views
  • 489 comments
  • 2215 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • Maikomas
  • Newbie
  • 24331 Views
  • 66 comments
  • 187 likes
  • Search failure
  • Not Right Now
  • 24331 Views
  • 66 comments
  • 187 votes

Song link opens the album and doesn't play

When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays. It's just on my app. on my computer it goes directly to...

  • Casual Listener
  • When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays.&nbsp...
  • candyfoxxx
  • Newbie
  • 9371 Views
  • 31 comments
  • 18 likes
  • Fixed
  • 9371 Views
  • 31 comments
  • 18 votes