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[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • mistletoe
  • Newbie
  • 6306 Views
  • 25 comments
  • 56 likes
  • Web Player
  • Fixed
  • 6306 Views
  • 25 comments
  • 56 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

  • Casual Listener
  • Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...
  • cjantz88-us
  • Newbie
  • 25605 Views
  • 86 comments
  • 56 likes
  • bluetooth
    BMW
    Cover Art
    stuck
    track title
    usb
  • Won't Fix
  • 25605 Views
  • 86 comments
  • 56 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Bertv123
  • Newbie
  • 3466 Views
  • 25 comments
  • 55 likes
  • Other
  • Under investigation
  • 3466 Views
  • 25 comments
  • 55 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Dantpool
  • Gig Goer
  • 8084 Views
  • 113 comments
  • 55 likes
  • Other
  • Under investigation
  • 8084 Views
  • 113 comments
  • 55 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 13214 Views
  • 36 comments
  • 54 likes
  • Other
  • Fixed
  • 13214 Views
  • 36 comments
  • 54 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • Maria
  • Moderator
  • 23427 Views
  • 61 comments
  • 54 likes
  • Not Right Now
  • 23427 Views
  • 61 comments
  • 54 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 6451 Views
  • 75 comments
  • 53 likes
  • Desktop (Mac)
  • Fixed
  • 6451 Views
  • 75 comments
  • 53 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 3937 Views
  • 55 comments
  • 53 likes
  • Desktop
  • Fixed
  • 3937 Views
  • 55 comments
  • 53 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • hendersj
  • Casual Listener
  • 19561 Views
  • 154 comments
  • 53 likes
  • Not Right Now
  • 19561 Views
  • 154 comments
  • 53 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • NovaMoon
  • Newbie
  • 6066 Views
  • 80 comments
  • 52 likes
  • Other
    Your Library
  • Under investigation
  • 6066 Views
  • 80 comments
  • 52 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 27789 Views
  • 85 comments
  • 52 likes
  • Other
  • Not Right Now
  • 27789 Views
  • 85 comments
  • 52 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

  • Moderator
  • Moderator
  • We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...
  • Yordan
  • Moderator
  • 1929 Views
  • 33 comments
  • 49 likes
  • Premium Student
  • Fixed
  • 1929 Views
  • 33 comments
  • 49 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • jpalo
  • Casual Listener
  • 9402 Views
  • 45 comments
  • 46 likes
  • Desktop
  • Not Right Now
  • 9402 Views
  • 45 comments
  • 46 votes

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • Wxlowe
  • Newbie
  • 51951 Views
  • 14 comments
  • 46 likes
  • Case Closed
  • 51951 Views
  • 14 comments
  • 46 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • gxbrijeew
  • Newbie
  • 10104 Views
  • 28 comments
  • 44 likes
  • Accounts
  • Fixed
  • 10104 Views
  • 28 comments
  • 44 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • Graigsmith
  • Casual Listener
  • 14786 Views
  • 43 comments
  • 44 likes
  • Other
  • Not Right Now
  • 14786 Views
  • 43 comments
  • 44 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Spotify Legend
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 12928 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 12928 Views
  • 58 comments
  • 43 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • EsDingin
  • Newbie
  • 2447 Views
  • 19 comments
  • 42 likes
  • Other
  • Fixed
  • 2447 Views
  • 19 comments
  • 42 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Spotify Legend
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 5699 Views
  • 33 comments
  • 41 likes
  • Other
  • Fixed
  • 5699 Views
  • 33 comments
  • 41 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Spotify Legend
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 5158 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 5158 Views
  • 21 comments
  • 39 votes