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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

Moderator

Moderator

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...

Ivelina

Moderator

1720 Views

12 comments

8 likes

iOS
Fixed
  • 1720 Views
  • 12 comments
  • 8 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

Moderator

Moderator

Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.

Novy

Moderator

18664 Views

116 comments

56 likes

Other
Fixed
  • 18664 Views
  • 116 comments
  • 56 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Moderator

Moderator

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Vasil

Moderator

4893 Views

18 comments

17 likes

Other
Fixed
  • 4893 Views
  • 18 comments
  • 17 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

Casual Listener

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

keysosaurus

Newbie

36436 Views

175 comments

330 likes

Desktop
Not Right Now
  • 36436 Views
  • 175 comments
  • 330 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

Moderator

Moderator

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...

MB711

Newbie

26075 Views

35 comments

1 likes

Android
iOS
Fixed
  • 26075 Views
  • 35 comments
  • 1 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.

Novy

Moderator

25945 Views

59 comments

35 likes

Other
Won't Fix
  • 25945 Views
  • 59 comments
  • 35 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

Spotify Star

Spotify Star

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...

Luan

Spotify Star

9600 Views

81 comments

21 likes

Spotify for Developers
Fixed
  • 9600 Views
  • 81 comments
  • 21 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...

MihailY

Moderator

4231 Views

19 comments

22 likes

Desktop
Fixed
  • 4231 Views
  • 19 comments
  • 22 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

Moderator

Moderator

Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...

gxbrijeew

Newbie

18525 Views

28 comments

46 likes

Accounts
Fixed
  • 18525 Views
  • 28 comments
  • 46 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

Casual Listener

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...

hendersj

Casual Listener

27834 Views

154 comments

54 likes

Not Right Now
  • 27834 Views
  • 154 comments
  • 54 votes

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

Moderator

Moderator

Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...

Vasil

Moderator

1181 Views

3 comments

1 likes

Desktop
Other
Fixed
  • 1181 Views
  • 3 comments
  • 1 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

Moderator

Moderator

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

sonicthegamer23

Newbie

7702 Views

25 comments

26 likes

Your Library
Not Right Now
  • 7702 Views
  • 25 comments
  • 26 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

Moderator

Moderator

Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved by...

freedomsprogress

Newbie

19526 Views

47 comments

9 likes

Desktop
Fixed
  • 19526 Views
  • 47 comments
  • 9 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

Moderator

Moderator

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.

Yordan

Moderator

8734 Views

82 comments

38 likes

Android
Fixed
  • 8734 Views
  • 82 comments
  • 38 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

Moderator

Moderator

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...

Yordan

Moderator

4913 Views

33 comments

49 likes

Premium Student
Fixed
  • 4913 Views
  • 33 comments
  • 49 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

Moderator

Moderator

Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...

OscarDC

Moderator

3870 Views

16 comments

28 likes

Other
Fixed
  • 3870 Views
  • 16 comments
  • 28 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

Moderator

Moderator

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

Yordan

Moderator

11094 Views

9 comments

1 likes

Desktop (Windows)
Fixed
  • 11094 Views
  • 9 comments
  • 1 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

Moderator

Moderator

Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂

Maxim

Spotify Star

3235 Views

14 comments

15 likes

Other
Fixed
  • 3235 Views
  • 14 comments
  • 15 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

Moderator

Moderator

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...

83evans

Regular

20943 Views

51 comments

83 likes

iOS
Fixed
  • 20943 Views
  • 51 comments
  • 83 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

Casual Listener

Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...

sharenjoy

Music Fan

45911 Views

28 comments

15 likes

Not Right Now
  • 45911 Views
  • 28 comments
  • 15 votes