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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Recently played artist not updating

My Question or IssueSince five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library updates, but not the artists shown in my profile. Same...

  • Casual Listener
  • My Question or Issue Since five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library u...
  • Xenia
  • Moderator
  • 32501 Views
  • 258 comments
  • 319 likes
  • Premium
  • Fixed
  • 32501 Views
  • 258 comments
  • 319 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 21095 Views
  • 164 comments
  • 301 likes
  • Radio
  • Fixed
  • 21095 Views
  • 164 comments
  • 301 votes

Web player stops after playing a song for 9 seconds

Spotify web player had worked fine for me for a long while (years), but a couple days ago started pausing playback at 9-second position very consistently. Switching to the next song (pressing the "Next" button) sometimes solves the issue for the next...

  • Music Fan
  • Spotify web player had worked fine for me for a long while (years), but a couple days ago started pausing playback at 9-second position very consistently. Switching to the next song (pressing the "Ne...
  • Emil
  • Spotify
  • 24235 Views
  • 96 comments
  • 98 likes
  • Music
    WP
  • Fixed
  • 24235 Views
  • 96 comments
  • 98 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 32183 Views
  • 245 comments
  • 440 likes
  • Android
    Desktop
    iOS
  • Closed
  • 32183 Views
  • 245 comments
  • 440 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

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  • Composer
  • Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4   My Question or Issue Hello,   I have noticed a ...
  • jwmann
  • Newbie
  • 32341 Views
  • 342 comments
  • 324 likes
  • Desktop
    Mac
    Windows
  • Not Right Now
  • 32341 Views
  • 342 comments
  • 324 votes

Discover Weekly not playing, and endlessly loads

We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.

  • Moderator
  • Moderator
  • We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.
  • gerd94706
  • Newbie
  • 1528 Views
  • 14 comments
  • 14 likes
  • Your Library
  • Fixed
  • 1528 Views
  • 14 comments
  • 14 votes

Chosen song not playing in Google Alarm

Hey everyone, We're receiving reports from users that the alarm clock is not playing the selected song as an alarm. The Google alarm has no sound. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Statu...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the alarm clock is not playing the selected song as an alarm. The Google alarm has no sound.   If you’re experiencing...
  • Mihail
  • Spotify Legend
  • 11270 Views
  • 54 comments
  • 57 likes
  • Android
  • Fixed
  • 11270 Views
  • 54 comments
  • 57 votes

Spotify mutes randomly

PlanPremiumCountryUSDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAt random times, my desktop Spotify client mutes itself. This is not a machine problem, the volume slider on Spotify literally slides itself down to mute at random time...

  • Casual Listener
  •   Plan Premium Country US Device HP Laptop Operating System Windows 10   My Question or Issue At random times, my desktop Spotify client mutes itself. This is not a machine probl...
  • karladebris
  • Casual Listener
  • 28881 Views
  • 171 comments
  • 255 likes
  • Fixed
  • 28881 Views
  • 171 comments
  • 255 votes

Can't join Duo plan - error message when accepting an invite

Hallo, Habe mir Spotify Premium Duo gekauft und wollte jetzt meine Freundin einladen und habe ihr den link geschickt. Diesen wählte sie aus und gab die selbe Adresse an, allerdings zeigte er danach an das ein Fehler aufgetreten ist und man es später ...

  • Casual Listener
  • Hallo,   Habe mir Spotify Premium Duo gekauft und wollte jetzt meine Freundin einladen und habe ihr den link geschickt. Diesen wählte sie aus und gab die selbe Adresse an, allerdings zeigte ...
  • Froggi
  • Visitor
  • 14724 Views
  • 87 comments
  • 114 likes
  • Premium Duo
  • Fixed
  • 14724 Views
  • 87 comments
  • 114 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or u sing the playlist menu.    This is being inv...
  • Anuar2000
  • Newbie
  • 3376 Views
  • 18 comments
  • 17 likes
  • Your Library
  • Fixed
  • 3376 Views
  • 18 comments
  • 17 votes

[iOS] Local files syncing and playback issue

We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still don't play. We can confirm the right team is aware...

  • Moderator
  • Moderator
  • We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still...
  • Xenia
  • Moderator
  • 5576 Views
  • 47 comments
  • 39 likes
  • iOS
  • Fixed
  • 5576 Views
  • 47 comments
  • 39 votes

[Mobile] "You've discovered a Premium feature" pop up while on Premium

PlanPremiumCountryNZ DeviceHuawei P9 LiteOperating SystemAndroid My Question or IssueI am a premium user and I have been for a long time. Recently i've been having some issues with downloading music/podcasts to listen to offline.It isn't letting me. ...

  • Casual Listener
  • Plan Premium Country NZ   Device Huawei P9 Lite Operating System Android   My Question or Issue I am a premium user and I have been for a long time. Recently i've been having som...
  • vertigo165
  • Visitor
  • 24064 Views
  • 111 comments
  • 315 likes
  • Fixed
  • 24064 Views
  • 111 comments
  • 315 votes

[Mobile] Issues with playlist sorting and playing songs accordingly (SOLVED check mod:Mario comment)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11 My Question or IssueWith the new playlist sorting and filtering options I lost the ability to have my play order descend from the top while using...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11   My Question or Issue With the new playlist sorting and filtering optio...
  • ecosse01
  • Newbie
  • 7023 Views
  • 63 comments
  • 78 likes
  • Android
    play order
    Playlist
    sorting
    Sorting Options
  • Fixed
  • 7023 Views
  • 63 comments
  • 78 votes

Desktop Overlay Problem for Windows App

I am using spotify windows app and it got update today. Version is 1.0.93.244.g1e3a05e7 I turned off "show desktop overlay when using media keys". However, it shows the overlay when I turn off and then on the app. When I check the settings it shows t...

  • Regular
  • I am using spotify windows app and it got update today. Version is 1.0.93.244.g1e3a05e7   I turned off "show desktop overlay when using media keys". However, it shows the overlay when I t...
  • Docnfoid
  • Casual Listener
  • 14789 Views
  • 107 comments
  • 352 likes
  • Windows
  • Fixed
  • 14789 Views
  • 107 comments
  • 352 votes

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this iss...
  • Yordan
  • Moderator
  • 5572 Views
  • 12 comments
  • 20 likes
  • iOS
  • Fixed
  • 5572 Views
  • 12 comments
  • 20 votes

[Desktop] Can't change my profile picture!

Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The following doesn't work because there's no 'change' dialogue appearing: https://suppo...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The follow...
  • ParentalControl
  • Composer
  • 35073 Views
  • 106 comments
  • 234 likes
  • Desktop
  • Fixed
  • 35073 Views
  • 106 comments
  • 234 votes

[Connect] Can't play songs saved to Your Library on Connect devices

Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still experiencing the issu...

  • Spotify Legend
  • Hey folks,   We’re receiving reports that it's not possible to play certain songs on Connect devices.   First, we'd recommend trying a clean reinstall of the app on your device by f...
  • gg52
  • Newbie
  • 41256 Views
  • 234 comments
  • 235 likes
  • Connect
  • Fixed
  • 41256 Views
  • 234 comments
  • 235 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung S9 Operating System Android 10   For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
  • phpman
  • Music Fan
  • 17274 Views
  • 153 comments
  • 157 likes
  • Android
  • Not Right Now
  • 17274 Views
  • 153 comments
  • 157 votes

Downtime 9th Sep: General issues when subscribing to Premium and making subscription changes

We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, etc...).The error message is the following:

  • Moderator
  • Moderator
  • We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, e...
  • Mihail
  • Spotify Legend
  • 3031 Views
  • 8 comments
  • 48 likes
  • Subscriptions
  • Fixed
  • 3031 Views
  • 8 comments
  • 48 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kimvic
  • Newbie
  • 9003 Views
  • 50 comments
  • 183 likes
  • podcast
    progress bar
  • Not Right Now
  • 9003 Views
  • 50 comments
  • 183 votes