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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Data usage over streaming

Recently I have noticed that there is no difference between selecting any of the choices of music quality over streaming, no matter which I choose Spotify is using aprox. 15mb for a 5 minutes song. I´m wondering if this is a recent bug because this w...

  • Casual Listener
  • Recently I have noticed that there is no difference between selecting any of the choices of music quality over streaming, no matter which I choose Spotify is using aprox. 15mb for a 5 minutes song. I...
  • meahtenoha
  • Spotify
  • 1591 Views
  • 28 comments
  • 1 likes
  • Android
  • Not An Issue
  • 1591 Views
  • 28 comments
  • 1 votes

Spotify keeps crashing on Mac

Spotify for Mac not running today - constantly crashing after a few minutes of play. Spotify version: 1.0.58.573.g57c9cd87Spotify account type: PremiumMacOS version: Sierra 10.12.5

  • Casual Listener
  • Spotify for Mac not running today - constantly crashing after a few minutes of play.   Spotify version: 1.0.58.573.g57c9cd87 Spotify account type: Premium MacOS version: Sierra 10....
  • Aimee_T
  • Roadie
  • 226 Views
  • 7 comments
  • 1 likes
  • Fixed
  • 226 Views
  • 7 comments
  • 1 votes

Spotiamb 2.0, Random Stop and Start playing songs.

HI, I tried everything at reach to be able to stop this glitch that connects my spotify Premium to a device called Spotiamb 2.0 (I don't know what this is, and when I chatted with a Spotify Technical support, they didn't know either). Please fix this...

  • Casual Listener
  • HI, I tried everything at reach to be able to stop this glitch that connects my spotify Premium to a device called Spotiamb 2.0 (I don't know what this is, and when I chatted with a Spotify Technical...
  • ZullyB
  • Roadie
  • 173 Views
  • 2 comments
  • 1 likes
  • Closed
  • 173 Views
  • 2 comments
  • 1 votes

jazz new release are not updated for months . This is for sure an error: can you fix it soon?

The new release section for jazz is showing the same old albums since the end of 2016. For this reason after a try I moved to Apple Music. But Spotify is an excellent service and jazz music is one of the music genres that you cannot listen to easily....

  • Visitor
  • The new release section for jazz is showing the same old albums since the end of 2016. For this reason after a try I moved to Apple Music. But Spotify is an excellent service and jazz music is one of...
  • user-removed
  • Not applicable
  • 309 Views
  • 4 comments
  • 1 likes
  • Jazz releases
  • Not An Issue
  • 309 Views
  • 4 comments
  • 1 votes

Issues with the embedded player on my blog

I'm trying to embed the spotify player on my blog. It doesn't seem to work on my desktop at all. When I push the play button, nothing happes. When I try it on my Ipad, it plays the first song snippet, but won't play any other songs. Also, since on my...

  • Casual Listener
  • I'm trying to embed the spotify player on my blog. It doesn't seem to work on my desktop at all. When I push the play button, nothing happes. When I try it on my Ipad, it plays the first song snippet...
  • Adema1
  • Newbie
  • 767 Views
  • 7 comments
  • 1 likes
  • embedded
  • Closed
  • 767 Views
  • 7 comments
  • 1 votes

Chromecast Controller Issues

I've seen several of these posts in the community, and none have any response from Spotify Support other than "Haven't heard from you. Closing." Hoping this one gets a better response, as clearly I'm not alone in this experience... I have spotify pre...

  • Casual Listener
  • I've seen several of these posts in the community, and none have any response from Spotify Support other than "Haven't heard from you. Closing." Hoping this one gets a better response, as clearly I'm...
  • Aimee_T
  • Roadie
  • 213 Views
  • 8 comments
  • 1 likes
  • chromecast audio
  • Closed
  • 213 Views
  • 8 comments
  • 1 votes

"Invisible" albums

Not sure how to describe it. But I've been having this problem for a while. I'll save a few tracks from an album and they will show up in my song library, but when I later go to the artist page and scroll through the albums the songs that I've saved ...

  • Casual Listener
  • Not sure how to describe it. But I've been having this problem for a while.    I'll save a few tracks from an album and they will show up in my song library, but when I later go to the ar...
  • JuanSebastian
  • Roadie
  • 63 Views
  • 2 comments
  • 1 likes
  • Closed
  • 63 Views
  • 2 comments
  • 1 votes

Song is playing, can't hear on computer

New to this whole Community. I use Chrome. My Spotify was running fine until yesterday when I had to clear ALL my cache and cookies. Now, the song is playing, I can't hear it. I have selected Web Player. I even have it on my Phone. I hear it on my ph...

  • Casual Listener
  • New to this whole Community.  I use Chrome.  My Spotify was running fine until yesterday when I had to clear ALL my cache and cookies.  Now, the song is playing, I can't hear it. &nbsp...
  • Hubo
  • Community Legend
  • 96 Views
  • 3 comments
  • 1 likes
  • chrome
  • Closed
  • 96 Views
  • 3 comments
  • 1 votes

libspotify dropped support?!

Received a notice on one of my Squeezebox Radios that Spotify is dropping support for Squeezebox devices, this fact alone made me mad as **bleep**. Reading up on this I understand that this is about dropping support for libspotify. And now I wonded w...

  • Music Fan
  • Received a notice on one of my Squeezebox Radios that Spotify is dropping support for Squeezebox devices, this fact alone made me mad as **bleep**. Reading up on this I understand that this is a...
  • Aimee_T
  • Roadie
  • 222 Views
  • 1 comments
  • 1 likes
  • Volvo libspotify
  • Not An Issue
  • 222 Views
  • 1 comments
  • 1 votes

Airport Express shows in devices on iOS but not on latest Mac desktop version.

My Apple Airport Express and my Apple TV both show up in "devices" and are usuable for streaming from the latest iOS version (8.4.8.467) on my iPhone 6s, but neither show up under "devices" on Mac desktop latest version: 1.0.58.573.g57c9cd87 Re-insta...

  • Casual Listener
  • My Apple Airport Express and my Apple TV both show up in "devices" and are usuable for streaming from the latest iOS version (8.4.8.467) on my iPhone 6s, but neither show up ...
  • DomBros
  • Newbie
  • 555 Views
  • 2 comments
  • 1 likes
  • Desktop
    Mac
  • Not An Issue
  • 555 Views
  • 2 comments
  • 1 votes

Logic's explicit version of the album "The Incredible True Story" is censored

There are two versions of Logic's album "The Incredible True Story", one uncensored and one censored. Recently, I realized that the explicit version has become censored as well. Any way to stop the censoring from happening?

  • Casual Listener
  • There are two versions of Logic's album "The Incredible True Story", one uncensored and one censored. Recently, I realized that the explicit version has become censored as well. Any way to stop the c...
  • JuanSebastian
  • Roadie
  • 292 Views
  • 2 comments
  • 1 likes
  • iOS
  • Closed
  • 292 Views
  • 2 comments
  • 1 votes

Spotify playing/ adding random songs with premium

I have been having this issue now for a long time. When I get into my car my phone auto connects to the bluetooth and starts playing spotify. Every couple of connects spotfiy decides to play something that I have never listened to in my life and don'...

  • Casual Listener
  • I have been having this issue now for a long time. When I get into my car my phone auto connects to the bluetooth and starts playing spotify. Every couple of connects spotfiy decides to play somethin...
  • JuanSebastian
  • Roadie
  • 188 Views
  • 2 comments
  • 1 likes
  • Android
    random
    song
  • Closed
  • 188 Views
  • 2 comments
  • 1 votes

What happened to the "Found on Playlist" section of the Artist->About page?

There used to be (as recently as last week) a section at the bottom of the Artist->About page that would show other playlists containing songs by that artist. It was very useful for discovering new music. I can't find that section now. Is it gone for...

  • Casual Listener
  • There used to be (as recently as last week) a section at the bottom of the Artist->About page that would show other playlists containing songs by that artist.  It was very useful for discover...
  • MattHarra
  • Newbie
  • 346 Views
  • 4 comments
  • 1 likes
  • Desktop
  • Closed
  • 346 Views
  • 4 comments
  • 1 votes

Spotify Automatically Opens On Start Up

Spotify automatically starts up upon turning on or restarting my computer, even when the option to automatically open in the preferences is set to no.

  • Casual Listener
  • Spotify automatically starts up upon turning on or restarting my computer, even when the option to automatically open in the preferences is set to no.
  • Hubo
  • Community Legend
  • 84 Views
  • 1 comments
  • 1 likes
  • Desktop
    Windows
  • Closed
  • 84 Views
  • 1 comments
  • 1 votes

Can't play songs by a certain artist

I can't play any songs by the artist 'Why Don't We'. I was listening to their music, as I have their songs in many of my playlists, when all of a sudden the song would play for a few seconds and stop. I skipped the song and the next song (which was b...

  • Visitor
  • I can't play any songs by the artist 'Why Don't We'. I was listening to their music, as I have their songs in many of my playlists, when all of a sudden the song would play for a few seconds and stop...
  • Hubo
  • Community Legend
  • 155 Views
  • 4 comments
  • 1 likes
  • Desktop
    iOS
    Mobile
  • Closed
  • 155 Views
  • 4 comments
  • 1 votes

Account info has been leaked online .been hacked

A bunch of users emails and passwords were just leaked online and my other account was hacked. I had to create this account to post on the forums. A quick Google search of my username and password turned up a ton of leaked accounts and their password...

  • Visitor
  • A bunch of users emails and passwords were just leaked online and my other account was hacked. I had to create this account to post on the forums. A quick Google search of my username and password tu...
  • Aimee_T
  • Roadie
  • 199 Views
  • 2 comments
  • 1 likes
  • Stolen account hacked leaked pastebin
  • Closed
  • 199 Views
  • 2 comments
  • 1 votes

Missing Music

One of the things that bugs me about Spotify is how music that you've previously downloaded or created playlists from suddenly disappears from the network. I know the standard answer that it is record companies' decision to suddenly pull material bec...

  • Casual Listener
  • One of the things that bugs me about Spotify is how music that you've previously downloaded or created playlists from suddenly disappears from the network.   I know the standard answer that it...
  • SergioDavid
  • Roadie
  • 82 Views
  • 1 comments
  • 1 likes
  • Missing Music
    Rights
  • Closed
  • 82 Views
  • 1 comments
  • 1 votes

Downloaded Songs Disappear while Deployed

My ship is currently deployed and we have been underway for over a month without wifi or internet connectivity for personal devices. After 30 days from not being connected, everyone's downloaded songs disappeared. As a premium subscriber, why did my ...

  • Casual Listener
  • My ship is currently deployed and we have been underway for over a month without wifi or internet connectivity for personal devices. After 30 days from not being connected, everyone's downloaded song...
  • Alfredo
  • Roadie
  • 248 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 248 Views
  • 1 comments
  • 1 votes

Sufficient Privilege? Acces denied?

I'm trying to report an artist page on Spotify: there are two separate artists under the same page ("Angel Cano"). I'm in charge of managing the mexican artist Angel Cano, but we are experiencing issues in promoting his material due to this mixup.But...

  • Casual Listener
  • I'm trying to report an artist page on Spotify: there are two separate artists under the same page ("Angel Cano"). I'm in charge of managing the mexican artist Angel Cano, but we are experiencing iss...
  • Alfredo
  • Roadie
  • 165 Views
  • 2 comments
  • 1 likes
  • Desktop
  • Closed
  • 165 Views
  • 2 comments
  • 1 votes

Amdroid Auto - Can't browse / select track within playlist

I just purchased an Audi A4 which supports Android Auto. When I select a playlist, instead of opening the playlist so that I can select a track within it, it plays the first track. It then queues a handful of songs from the playlist but apparently in...

  • Casual Listener
  • I just purchased an Audi A4 which supports Android Auto. When I select a playlist, instead of opening the playlist so that I can select a track within it, it plays the first track. It then queues a h...
  • Alfredo
  • Roadie
  • 146 Views
  • 1 comments
  • 1 likes
  • android auto
    Playlist
  • Not An Issue
  • 146 Views
  • 1 comments
  • 1 votes