Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Song is playing, can't hear on computer

New to this whole Community. I use Chrome. My Spotify was running fine until yesterday when I had to clear ALL my cache and cookies. Now, the song is playing, I can't hear it. I have selected Web Player. I even have it on my Phone. I hear it on my ph...

  • Casual Listener
  • New to this whole Community.  I use Chrome.  My Spotify was running fine until yesterday when I had to clear ALL my cache and cookies.  Now, the song is playing, I can't hear it. &nbsp...
  • Hubo
  • Community Legend
  • 96 Views
  • 3 comments
  • 1 likes
  • chrome
  • Closed
  • 96 Views
  • 3 comments
  • 1 votes

libspotify dropped support?!

Received a notice on one of my Squeezebox Radios that Spotify is dropping support for Squeezebox devices, this fact alone made me mad as **bleep**. Reading up on this I understand that this is about dropping support for libspotify. And now I wonded w...

  • Music Fan
  • Received a notice on one of my Squeezebox Radios that Spotify is dropping support for Squeezebox devices, this fact alone made me mad as **bleep**. Reading up on this I understand that this is a...
  • Aimee_T
  • Roadie
  • 222 Views
  • 1 comments
  • 1 likes
  • Volvo libspotify
  • Not An Issue
  • 222 Views
  • 1 comments
  • 1 votes

Airport Express shows in devices on iOS but not on latest Mac desktop version.

My Apple Airport Express and my Apple TV both show up in "devices" and are usuable for streaming from the latest iOS version (8.4.8.467) on my iPhone 6s, but neither show up under "devices" on Mac desktop latest version: 1.0.58.573.g57c9cd87 Re-insta...

  • Casual Listener
  • My Apple Airport Express and my Apple TV both show up in "devices" and are usuable for streaming from the latest iOS version (8.4.8.467) on my iPhone 6s, but neither show up ...
  • DomBros
  • Newbie
  • 555 Views
  • 2 comments
  • 1 likes
  • Desktop
    Mac
  • Not An Issue
  • 555 Views
  • 2 comments
  • 1 votes

Logic's explicit version of the album "The Incredible True Story" is censored

There are two versions of Logic's album "The Incredible True Story", one uncensored and one censored. Recently, I realized that the explicit version has become censored as well. Any way to stop the censoring from happening?

  • Casual Listener
  • There are two versions of Logic's album "The Incredible True Story", one uncensored and one censored. Recently, I realized that the explicit version has become censored as well. Any way to stop the c...
  • JuanSebastian
  • Roadie
  • 292 Views
  • 2 comments
  • 1 likes
  • iOS
  • Closed
  • 292 Views
  • 2 comments
  • 1 votes

Spotify playing/ adding random songs with premium

I have been having this issue now for a long time. When I get into my car my phone auto connects to the bluetooth and starts playing spotify. Every couple of connects spotfiy decides to play something that I have never listened to in my life and don'...

  • Casual Listener
  • I have been having this issue now for a long time. When I get into my car my phone auto connects to the bluetooth and starts playing spotify. Every couple of connects spotfiy decides to play somethin...
  • JuanSebastian
  • Roadie
  • 188 Views
  • 2 comments
  • 1 likes
  • Android
    random
    song
  • Closed
  • 188 Views
  • 2 comments
  • 1 votes

What happened to the "Found on Playlist" section of the Artist->About page?

There used to be (as recently as last week) a section at the bottom of the Artist->About page that would show other playlists containing songs by that artist. It was very useful for discovering new music. I can't find that section now. Is it gone for...

  • Casual Listener
  • There used to be (as recently as last week) a section at the bottom of the Artist->About page that would show other playlists containing songs by that artist.  It was very useful for discover...
  • MattHarra
  • Newbie
  • 346 Views
  • 4 comments
  • 1 likes
  • Desktop
  • Closed
  • 346 Views
  • 4 comments
  • 1 votes

Spotify Automatically Opens On Start Up

Spotify automatically starts up upon turning on or restarting my computer, even when the option to automatically open in the preferences is set to no.

  • Casual Listener
  • Spotify automatically starts up upon turning on or restarting my computer, even when the option to automatically open in the preferences is set to no.
  • Hubo
  • Community Legend
  • 85 Views
  • 1 comments
  • 1 likes
  • Desktop
    Windows
  • Closed
  • 85 Views
  • 1 comments
  • 1 votes

Can't play songs by a certain artist

I can't play any songs by the artist 'Why Don't We'. I was listening to their music, as I have their songs in many of my playlists, when all of a sudden the song would play for a few seconds and stop. I skipped the song and the next song (which was b...

  • Visitor
  • I can't play any songs by the artist 'Why Don't We'. I was listening to their music, as I have their songs in many of my playlists, when all of a sudden the song would play for a few seconds and stop...
  • Hubo
  • Community Legend
  • 155 Views
  • 4 comments
  • 1 likes
  • Desktop
    iOS
    Mobile
  • Closed
  • 155 Views
  • 4 comments
  • 1 votes

Account info has been leaked online .been hacked

A bunch of users emails and passwords were just leaked online and my other account was hacked. I had to create this account to post on the forums. A quick Google search of my username and password turned up a ton of leaked accounts and their password...

  • Visitor
  • A bunch of users emails and passwords were just leaked online and my other account was hacked. I had to create this account to post on the forums. A quick Google search of my username and password tu...
  • Aimee_T
  • Roadie
  • 199 Views
  • 2 comments
  • 1 likes
  • Stolen account hacked leaked pastebin
  • Closed
  • 199 Views
  • 2 comments
  • 1 votes

Missing Music

One of the things that bugs me about Spotify is how music that you've previously downloaded or created playlists from suddenly disappears from the network. I know the standard answer that it is record companies' decision to suddenly pull material bec...

  • Casual Listener
  • One of the things that bugs me about Spotify is how music that you've previously downloaded or created playlists from suddenly disappears from the network.   I know the standard answer that it...
  • SergioDavid
  • Roadie
  • 82 Views
  • 1 comments
  • 1 likes
  • Missing Music
    Rights
  • Closed
  • 82 Views
  • 1 comments
  • 1 votes

Downloaded Songs Disappear while Deployed

My ship is currently deployed and we have been underway for over a month without wifi or internet connectivity for personal devices. After 30 days from not being connected, everyone's downloaded songs disappeared. As a premium subscriber, why did my ...

  • Casual Listener
  • My ship is currently deployed and we have been underway for over a month without wifi or internet connectivity for personal devices. After 30 days from not being connected, everyone's downloaded song...
  • Alfredo
  • Roadie
  • 249 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 249 Views
  • 1 comments
  • 1 votes

Sufficient Privilege? Acces denied?

I'm trying to report an artist page on Spotify: there are two separate artists under the same page ("Angel Cano"). I'm in charge of managing the mexican artist Angel Cano, but we are experiencing issues in promoting his material due to this mixup.But...

  • Casual Listener
  • I'm trying to report an artist page on Spotify: there are two separate artists under the same page ("Angel Cano"). I'm in charge of managing the mexican artist Angel Cano, but we are experiencing iss...
  • Alfredo
  • Roadie
  • 165 Views
  • 2 comments
  • 1 likes
  • Desktop
  • Closed
  • 165 Views
  • 2 comments
  • 1 votes

Amdroid Auto - Can't browse / select track within playlist

I just purchased an Audi A4 which supports Android Auto. When I select a playlist, instead of opening the playlist so that I can select a track within it, it plays the first track. It then queues a handful of songs from the playlist but apparently in...

  • Casual Listener
  • I just purchased an Audi A4 which supports Android Auto. When I select a playlist, instead of opening the playlist so that I can select a track within it, it plays the first track. It then queues a h...
  • Alfredo
  • Roadie
  • 146 Views
  • 1 comments
  • 1 likes
  • android auto
    Playlist
  • Not An Issue
  • 146 Views
  • 1 comments
  • 1 votes

Shuts down after hit play!

After latest Spotify update 8.4.9.249. Every time I hit play button Spotify shuts down. I have no problem to add new songs to playlists our "surf" around in Spotify.I have Sony xperia performance, Android Version 7.1.1 and version 41.2.A.7.8.

  • Casual Listener
  • After latest Spotify update 8.4.9.249. Every time I hit play button Spotify shuts down. I have no problem to add new songs to playlists our "surf" around in Spotify. I have Sony xperia performance, ...
  • Hubo
  • Community Legend
  • 101 Views
  • 2 comments
  • 1 likes
  • New issue
  • Not An Issue
  • 101 Views
  • 2 comments
  • 1 votes

Unable to download Spotify app on Samsung Smart TV

I have a 2015 Samsung Smart TV, model #UN55H6350AF. I am a Premium subscriber and I have listened to Spotify on my TV (through a Bose speaker system) for about six months. Just this weekend, the Spotify app disappeared from my Samsung apps list. When...

  • Visitor
  • I have a 2015 Samsung Smart TV, model #UN55H6350AF.  I am a Premium subscriber and I have listened to Spotify on my TV (through a Bose speaker system) for about six months.  Just this weeke...
  • Catarun
  • Newbie
  • 9119 Views
  • 9 comments
  • 1 likes
  • Closed
  • 9119 Views
  • 9 comments
  • 1 votes

Replay is now automatically enabled all the time

I noticed this started about two weeks ago. Replay is now seemingly default set to enabled whenever I start up the app, and this frustrates me to no end. One of the newer Spotify features that I actually really like is the Autoplay setting, because s...

  • Music Fan
  • I noticed this started about two weeks ago.  Replay is now seemingly default set to enabled whenever I start up the app, and this frustrates me to no end.  One of the newer Spotify features...
  • Aimee_T
  • Roadie
  • 536 Views
  • 4 comments
  • 1 likes
  • Bugged playback
  • Closed
  • 536 Views
  • 4 comments
  • 1 votes

Spotify desktop app install issue (Mac OS 10.11.2)

I have tried to install the desktop app 5-6 times over the last three days. Each time after the installer begins the download it: (1) is very slow and (2) the download eventually fails. Please advise. Mark

  • Casual Listener
  • I have tried to install the desktop app 5-6 times over the last three days. Each time after the installer begins the download it: (1) is very slow and (2) the download eventually fails. Please advise...
  • Melody
  • Community Manager
  • 66 Views
  • 2 comments
  • 1 likes
  • Mac
  • Closed
  • 66 Views
  • 2 comments
  • 1 votes

Can't listen a song with premium which exists in spotify

Hi! I've bought the spotify premium 0.99 for 3 months and I can't listen to a song that exists, firstly i thouht it does not exist yet on spotify but then found it's there but i just can't listen it. The song is Inna - Ruleta (feat. Erick) does anyon...

  • Casual Listener
  • Hi! I've bought the spotify premium 0.99 for 3 months and I can't listen to a song that exists, firstly i thouht it does not exist yet on spotify but then found it's there but i just can't listen it....
  • lustforlifelove
  • Newbie
  • 891 Views
  • 6 comments
  • 1 likes
  • Not An Issue
  • 891 Views
  • 6 comments
  • 1 votes

Alternative To Android Spotify App?

recently switched from windows 10 and the windows spotify app to an android tablet and the android spotify app and, frankly, i can't stand the android version, it's a mess when compared to the windows version... so is there an alternative to android ...

  • Music Fan
  • recently switched from windows 10 and the windows spotify app to an android tablet and the android spotify app and, frankly, i can't stand the android version, it's a mess when compared to the window...
  • Hubo
  • Community Legend
  • 442 Views
  • 1 comments
  • 1 likes
  • Android App
  • Closed
  • 442 Views
  • 1 comments
  • 1 votes

Spotify acts like malware and completely ignores your settings of NOT to autostart on boot

I've tried everything, Re-nameing files, Editing pref files, disableing "spotify.exe --autorun" in CCleaner, Useing commandprompt, Re-Installing, (Re-booting after each change obviously), Messing around with the advanced spotify prefrences "NO"-"YES"...

  • Music Fan
  • I've tried everything, Re-nameing files, Editing pref files, disableing "spotify.exe --autorun" in CCleaner, Useing commandprompt, Re-Installing, (Re-booting after each change obviously), Messing aro...
  • nltspotify
  • Newbie
  • 620 Views
  • 7 comments
  • 1 likes
  • bug autorun autorun.exe malware settings pc boot webhelper spotify disable
  • Closed
  • 620 Views
  • 7 comments
  • 1 votes