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Ongoing Issues

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Forum Posts

Unable to sort by Date Added in Local Files

Local Files no longer has the option to sort by Date Added but we are able to do so with other playlists.Could this feature be reinstated?Thanks

  • Casual Listener
  • Local Files no longer has the option to sort by Date Added but we are able to do so with other playlists. Could this feature be reinstated? Thanks
  • JulianA_Bogota
  • Roadie
  • 94 Views
  • 1 comments
  • 1 likes
  • Desktop
  • Not An Issue
  • 94 Views
  • 1 comments
  • 1 votes

Spotify Ad for 30 min stuck

Whenever I try to play an ad for he 30 minutes ad free, it is ALWAYS stuck, frozen, not loading at all. My wifi is good, yet it doesn't work. I tried using data as well, and it still doesnt work. I have to force stop or clear the data of the app in o...

  • Casual Listener
  • Whenever I try to play an ad for he 30 minutes ad free, it is ALWAYS stuck, frozen, not loading at all. My wifi is good, yet it doesn't work. I tried using data as well, and it still doesnt work. I h...
  • Erika
  • Roadie
  • 131 Views
  • 3 comments
  • 1 likes
  • Closed
  • 131 Views
  • 3 comments
  • 1 votes

Removed "Latin" genre from "Genres and Moods" Page

I really like the majority of new Spotify update but it would be really great if the Latin collection of playlists could be added back as a genre to the "Genres and Moods" page as I know that for me and a lot of people it was a really fun way to easi...

  • Casual Listener
  • I really like the majority of new Spotify update but it would be really great if the Latin collection of playlists could be added back as a genre to the "Genres and Moods" page as I know that for me ...
  • ZullyB
  • Roadie
  • 338 Views
  • 4 comments
  • 1 likes
  • genre
    Genres and Moods
    Hispanic
    Latin
    Music
    world music
  • Closed
  • 338 Views
  • 4 comments
  • 1 votes

Spotify Shuffle Function

I have a playlist on my premium account with 200 songs. Spotify shuffle function only takes 80 songs and shuffles them leaving the other 120 out of queue. Is there a way to make the app take the entite playlist and shuffle? This seems like a pretty e...

  • Casual Listener
  • I have a playlist on my premium account with 200 songs. Spotify shuffle function only takes 80 songs and shuffles them leaving the other 120 out of queue. Is there a way to make the app take the enti...
  • Maria_B
  • Moderator
  • 233 Views
  • 7 comments
  • 1 likes
  • Closed
  • 233 Views
  • 7 comments
  • 1 votes

Mi fonde de pantalla de bloque no cambia segun la cancion

Ayuda porfavor dice que cambie la obciones en la bateria pero me aparece que hago, tengo un galaxi j2 si sirve de algo

  • Casual Listener
  • Ayuda porfavor dice que cambie la obciones en la bateria pero me aparece que hago, tengo un galaxi j2 si sirve de algo
  • MonicaM_Bogota
  • Roadie
  • 125 Views
  • 2 comments
  • 1 likes
  • Fondo de pantalla
  • Closed
  • 125 Views
  • 2 comments
  • 1 votes

Downloaded songs disappearing and unable to play offline

Hello! I posted a comment about this on another thread but since it was closed, I thought about making a new one about it because it looks like a bug.I'm using the 8.4.1.846 arm V7 Spotify version and 6.0 Android version. It is not appearing any mess...

  • Casual Listener
  • Hello! I posted a comment about this on another thread but since it was closed, I thought about making a new one about it because it looks like a bug. I'm using the 8.4.1.846 arm V7 Spotify ver...
  • Maria_B
  • Moderator
  • 874 Views
  • 33 comments
  • 1 likes
  • Android
    Ongoing Issues
  • Closed
  • 874 Views
  • 33 comments
  • 1 votes

zumo 595

spotify is working ok on an iphone 5s, everything else works ok, the phone connects to the Garmin zumo 595 ok ,garmin connect etc,but spotify will not connect. had not not used for a while, did work ok, now will not connect, is there an issue?

  • Casual Listener
  • spotify is working ok on an iphone 5s, everything else works ok, the phone connects to the Garmin zumo 595 ok ,garmin connect etc,but spotify will not connect. had not not used for a while, did work ...
  • Mara_F
  • Roadie
  • 673 Views
  • 3 comments
  • 1 likes
  • iOS
  • Closed
  • 673 Views
  • 3 comments
  • 1 votes

Shuffle across devices

Hi there, Could the play history be synced across devices so that the shuffle algorithm can take into account plays from mobile vs desktop. This doesn't seem to occur at the moment. I have 1800 songs and I've heard many of the same songs played today...

  • Casual Listener
  • Hi there,   Could the play history be synced across devices so that the shuffle algorithm can take into account plays from mobile vs desktop. This doesn't seem to occur at the moment. I have 1...
  • Maria_B
  • Moderator
  • 154 Views
  • 7 comments
  • 1 likes
  • Desktop
    Mobile
    Shuffle Algorithm
  • Closed
  • 154 Views
  • 7 comments
  • 1 votes

My starred songs are gone

I was using Spotify on iOS last week and it worked fine. On Saturday I tried playing my starred songs playlist and saw that I now had no songs. I don't know how it happened; I had around 1500 songs. The rest of my playlists seem to be there. Is there...

  • Casual Listener
  • I was using Spotify on iOS last week and it worked fine. On Saturday I tried playing my starred songs playlist and saw that I now had no songs. I don't know how it happened; I had around 1500 songs. ...
  • ZullyB
  • Roadie
  • 72 Views
  • 4 comments
  • 1 likes
  • iOS
    Mobile
  • Closed
  • 72 Views
  • 4 comments
  • 1 votes

Can't view artists pages

I can search for artist fine but I can't click on the artist or view any artist's page? The error I'm getting says 'Sorry something went wrong. That didn't work please have another go' ?

  • Casual Listener
  • I can search for artist fine but I can't click on the artist or view any artist's page? The error I'm getting says 'Sorry something went wrong. That didn't work please have another go' ?
  • ZullyB
  • Roadie
  • 91 Views
  • 4 comments
  • 1 likes
  • Windows
  • Closed
  • 91 Views
  • 4 comments
  • 1 votes

Artists Pages

I try to access the pages of the artists and it gives an error.

  • Casual Listener
  • I try to access the pages of the artists and it gives an error.
  • ZullyB
  • Roadie
  • 123 Views
  • 7 comments
  • 1 likes
  • android bug
  • Closed
  • 123 Views
  • 7 comments
  • 1 votes

Graphical Glitches on Desktop Client

Recently I have noticed some strange graphical glitches on the desktop version of Spotify on the Mac. I am running the latest version of the client and I am also on the latest version of MacOS 10.12.4 Sierra. Normally the graphical glitches aren't th...

  • Casual Listener
  • Recently I have noticed some strange graphical glitches on the desktop version of Spotify on the Mac. I am running the latest version of the client and I am also on the latest version of MacOS 10.12....
  • lpryrvw7uh8edjz
  • Newbie
  • 2157 Views
  • 22 comments
  • 1 likes
  • Desktop
    Glitch
    Mac
  • Closed
  • 2157 Views
  • 22 comments
  • 1 votes

Songs that won't play

I recently found the incesticide album by nirvana on Spotify and I have Spotify premium but for some reason I can't play four songs from that album, I don't know why.

  • Casual Listener
  • I recently found the incesticide album by nirvana on Spotify and I have Spotify premium but for some reason I can't play four songs from that album, I don't know why.
  • Hubo
  • Community Legend
  • 234 Views
  • 1 comments
  • 1 likes
  • blocked songs
    NIRVANA
    Unavailable songs
  • Closed
  • 234 Views
  • 1 comments
  • 1 votes

Playlist songs got "re-added"

I have a playlist which I have had forever. I remember old songs didn't have an added timestamp, because they got added before that was implemented. However they got marked as added today, and this really messes up my playlist when sorting by recentl...

  • Regular
  • I have a playlist which I have had forever. I remember old songs didn't have an added timestamp, because they got added before that was implemented. However they got marked as added today, and this r...
  • hermanj
  • Regular
  • 798 Views
  • 5 comments
  • 1 likes
  • Desktop
    recently added
    Spotify
  • Not An Issue
  • 798 Views
  • 5 comments
  • 1 votes

Downloads disapear

Dear community, i have a Premium-Account and using Spotify on my Android-Phone.Since approximately five days, I have an ongoing problem with my downloaded songs: they disapear. The saved songs are always in my list, but the downloads are gone.I alway...

  • Casual Listener
  • Dear community,   i have a Premium-Account and using Spotify on my Android-Phone. Since approximately five days, I have an ongoing problem with my downloaded songs: they disapear. The saved s...
  • ZullyB
  • Roadie
  • 195 Views
  • 7 comments
  • 1 likes
  • Closed
  • 195 Views
  • 7 comments
  • 1 votes

Broken New Releases

For the past few months I am seeing in the "New Releases" at the top this two albums: Peace Trail By Neil YoungSpotify Sessions By Parson James. The error is seen on all my devices. Is this some weird marketing shtik?

  • Casual Listener
  • For the past few months I am seeing in the "New Releases" at the top this two albums:   Peace Trail By Neil Young Spotify Sessions By Parson James.   The error is seen on all my devi...
  • Aimee_T
  • Roadie
  • 440 Views
  • 6 comments
  • 1 likes
  • Error
    Newreleases
  • Closed
  • 440 Views
  • 6 comments
  • 1 votes

Won't Accept Payment Method

A week ago, my Spotify premium student subscription was paused because they couldn't take my payment. My credit card works perfectly fine, so I decided to update my payment method to my debit card, which also works perfectly fine. It declined my debi...

  • Casual Listener
  • A week ago, my Spotify premium student subscription was paused because they couldn't take my payment. My credit card works perfectly fine, so I decided to update my payment method to my debit card, w...
  • ZullyB
  • Roadie
  • 167 Views
  • 3 comments
  • 1 likes
  • Closed
  • 167 Views
  • 3 comments
  • 1 votes

Filtering function is case-sensitive for Russian language

Filtering for Russian songs is not showing any results if the request is written in lowercase and a title has a capital letter in it (see attached screenshots). On the other hand, filtering for English songs is case-insensitive.The issue is reproduce...

  • Casual Listener
  • Filtering for Russian songs is not showing any results if the request is written in lowercase and a title has a capital letter in it (see attached screenshots). On the other hand, filtering for ...
  • Aimee_T
  • Roadie
  • 210 Views
  • 7 comments
  • 1 likes
  • Closed
  • 210 Views
  • 7 comments
  • 1 votes

Radio not playing

Whenever i open the app and want to play a radio station it wont play. I've closed it waited a bit and opened it again but nothing is working

  • Casual Listener
  • Whenever i open the app and want to play a radio station it wont play. I've closed it waited a bit and opened it again but nothing is working
  • ZullyB
  • Roadie
  • 266 Views
  • 11 comments
  • 1 likes
  • andriod
  • Closed
  • 266 Views
  • 11 comments
  • 1 votes

Playlists and Friends not working

Cannot get friends or playlists to load on the mobile app, desktop app, or in browser. I have cleared cache, deleted and reinstalled, even made a whole new account and nada.

  • Casual Listener
  • Cannot get friends or playlists to load on the mobile app, desktop app, or in browser.  I have cleared cache, deleted and reinstalled, even made a whole new account and nada. 
  • MattSuda
  • Spotify Star
  • 121 Views
  • 6 comments
  • 1 likes
  • Closed
  • 121 Views
  • 6 comments
  • 1 votes