Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Music pausing, skipping, voice control.. help!!

I've been having issues with my app recently, it stops automatically, skips songs, fast forwards songs, activates voice control etc and it is frustrating as **bleep**!! It happens when I walk around and when I'm not moving, at first i thought it was ...

  • Casual Listener
  • I've been having issues with my app recently, it stops automatically, skips songs, fast forwards songs, activates voice control etc and it is frustrating as **bleep**!! It happens when I walk around ...
  • ZullyB
  • Roadie
  • 430 Views
  • 2 comments
  • 1 likes
  • Closed
  • 430 Views
  • 2 comments
  • 1 votes

chromecast audio connection cannot be established from Nexus 5X/Nexus 5

Guys Any chance you can help me sort out an issue with connection to Google Chromecast audio. I cannot establish connection using Android application from Nexus 5X and Nexus 5. On both devices I'm using spotify 8.4.0.539Nexus 5 has Android 6.0.1 (sto...

  • Casual Listener
  • Guys   Any chance you can help me sort out an issue with connection to Google Chromecast audio. I cannot establish connection using Android application from Nexus 5X and Nexus 5.   On b...
  • Mara_F
  • Roadie
  • 511 Views
  • 16 comments
  • 1 likes
  • Android
  • Closed
  • 511 Views
  • 16 comments
  • 1 votes

Erotic ads

Hello Spotify.I want to tell you, that the Danish version on spotify has adds for erotic toys, if you do not have a premium account. It is the site 'Orion erotik' that is advertised for, and I think it is really inappropriate because younger kids cou...

  • Casual Listener
  • Hello Spotify. I want to tell you, that the Danish version on spotify has adds for erotic toys, if you do not have a premium account. It is the site 'Orion erotik' that is advertised for, and I thin...
  • Jim
  • Spotify Legend
  • 440 Views
  • 3 comments
  • 1 likes
  • ads
  • Closed
  • 440 Views
  • 3 comments
  • 1 votes

Facebook account not connected

Hey guys, Many users have reported an issue with Spotify (mainly on Android). The issue is: If they login to Spotify, using their username & password, it displays an error saying, "There is no Facebook account linked", something along those lines, ev...

  • Community Legend
  • Hey guys,   Many users have reported an  issue with Spotify (mainly on Android).   The issue is:   If they login to Spotify, using their username & password, it di...
  • JuanSebastian
  • Roadie
  • 642 Views
  • 5 comments
  • 1 likes
  • Android
    Facebook
  • Closed
  • 642 Views
  • 5 comments
  • 1 votes

Stop Music or set timer

I want a function that stops the player from playing once the song is over or the list is over. It goes on to play until I close it myself. It could be a button like "stop after this song/list" or something like a sleep timer "stop after "15 mins". T...

  • Casual Listener
  • I want a function that stops the player from playing once the song is over or the list is over. It goes on to play until I close it myself. It could be a button like "stop after this song/list" or so...
  • MartinStoichkov
  • Community Legend
  • 107 Views
  • 2 comments
  • 1 likes
  • Not An Issue
  • 107 Views
  • 2 comments
  • 1 votes

Unsolicited playing on multiple devices randomly

Device: Samsung Galaxy S7 Edge and PCOperating System Version: Android 7.0Spotify Version: 8.3.0.681 armv7 I think this is mostly a fault with the Android app, but I'll be listening on PC when randomly my Android will start playing simultaneously thr...

  • Music Fan
  • Device:  Samsung Galaxy S7 Edge and PC Operating System Version:  Android 7.0 Spotify Version:  8.3.0.681 armv7   I think this is mostly a fault with the Android app, but I...
  • ZullyB
  • Roadie
  • 288 Views
  • 12 comments
  • 1 likes
  • Android
    Desktop
  • Closed
  • 288 Views
  • 12 comments
  • 1 votes

Samsung Galaxy A3 2017 - Storage to SD Card stores offline data in internal storage also

Using a new Samsung Galaxy A3 2017 phone.Have a 32GB SD Card installed and listed as portable storage.Have latest firmware of phone and latest Spotify version.Spotify app has been given explicit permissions to the "Storage" within the Applications Pe...

  • Casual Listener
  • Using a new Samsung Galaxy A3 2017 phone. Have a 32GB SD Card installed and listed as portable storage. Have latest firmware of phone and latest Spotify version. Spotify app has been given explici...
  • FabianS_Bogota
  • Roadie
  • 2512 Views
  • 2 comments
  • 1 likes
  • Closed
  • 2512 Views
  • 2 comments
  • 1 votes

Shuffle on large playlist only shuffling from a few artists

I have a playlist over 9,000 songs from many artists. Starting a couple of weeks ago, when I shuffle the playlist the same artists are showing up, even the same albums. Attached is an example of the top of my queue, with over 9,000 songs on the playl...

  • Regular
  • I have a playlist over 9,000 songs from many artists. Starting a couple of weeks ago, when I shuffle the playlist the same artists are showing up, even the same albums. Attached is an example of the ...
  • Alejandro_C
  • Spotify Legend
  • 449 Views
  • 3 comments
  • 1 likes
  • Shuffle in playlists
  • Closed
  • 449 Views
  • 3 comments
  • 1 votes

Play queue on Android

I'm having issues with the play queue on the Android, which I would love some help on. Basically, a lot of the time I use Spotify is on long journeys to work, or at home when doing other stuff. So, i want to put on an album then add other albums to p...

  • Regular
  • I'm having issues with the play queue on the Android, which I would love some help on.   Basically, a lot of the time I use Spotify is on long journeys to work, or at home when doing other stu...
  • Joe
  • Community Legend
  • 536 Views
  • 8 comments
  • 1 likes
  • Android
    Play queue
  • Not An Issue
  • 536 Views
  • 8 comments
  • 1 votes

Chrome: New Web Player not playing anything

Been forced to start using new UI, however, it will not playback any audio despite doing a number of fixes posted on here, including: Adding Spotify to plugins exceptionsClearing cacheRestarting I am a premium user and have loved this service but if ...

  • Casual Listener
  • Been forced to start using new UI, however, it will not playback any audio despite doing a number of fixes posted on here, including:   Adding Spotify to plugins exceptions Clearing cache Re...
  • JuanCamilo
  • Roadie
  • 174 Views
  • 3 comments
  • 1 likes
  • chrome
    Web Player
  • Closed
  • 174 Views
  • 3 comments
  • 1 votes

Web player - not playing!

I'm on Chrome and with the new UI I can't play any music!"Oooops, something went wrong with the playback. Reload" error is shown every time (even after re-loading) and I don't understand how that "choose device" on the bottom works. Whatever I choose...

  • Casual Listener
  • I'm on Chrome and with the new UI I can't play any music! "Oooops, something went wrong with the playback. Reload" error is shown every time (even after re-loading) and I don't understand how that "...
  • Hubo
  • Community Legend
  • 320 Views
  • 3 comments
  • 1 likes
  • Closed
  • 320 Views
  • 3 comments
  • 1 votes

Chromecast Audio

I am unable to connect to Google Chromecast Audio through Spotify. All other audio apps are working with the Chromecast. The speakers make the sound as if the app is connected but the audio continues to play through my iPhone and shows "Connecting......

  • Casual Listener
  • I am unable to connect to Google Chromecast Audio through Spotify. All other audio apps are working with the Chromecast. The speakers make the sound as if the app is connected but the audio continues...
  • Hubo
  • Community Legend
  • 206 Views
  • 2 comments
  • 1 likes
  • chromecast audio
  • Closed
  • 206 Views
  • 2 comments
  • 1 votes

Discover Weekly Not Updating

Hey ya'll! My Discover Weekly playlist hasn't updated this week - have restarted/logged out/etc. Any ideas for a fix on this?

  • Casual Listener
  • Hey ya'll! My Discover Weekly playlist hasn't updated this week - have restarted/logged out/etc. Any ideas for a fix on this? 
  • Maria_B
  • Moderator
  • 197 Views
  • 5 comments
  • 1 likes
  • Desktop
    Mac
  • Closed
  • 197 Views
  • 5 comments
  • 1 votes

Friends Now Playing is delayed

Has anyone else noticed that there is a delay for the side panel that displays what songs your friends are listening to? Me and another guy found that there is sometimes a 20 minute delay. Is this ever going to be fixed so it displays live? Maybe a f...

  • Casual Listener
  • Has anyone else noticed that there is a delay for the side panel that displays what songs your friends are listening to? Me and another guy found that there is sometimes a 20 minute delay. Is this ev...
  • moriahgrayk
  • Newbie
  • 542 Views
  • 0 comments
  • 1 likes
  • 542 Views
  • 0 comments
  • 1 votes

Closed issue not fixed - volume normalisation

My issue here was closed but it has not been fixed: https://community.spotify.com/t5/Ongoing-Issues/Ever-since-I-installed-the-latest-update-the-quot-set-same/idi-p/1476180 Volume normalisation does not work.

  • Music Fan
  • My issue here was closed but it has not been fixed:   https://community.spotify.com/t5/Ongoing-Issues/Ever-since-I-installed-the-latest-update-the-quot-set-same/idi-p/1476180   Volume n...
  • JuanCamilo
  • Roadie
  • 453 Views
  • 16 comments
  • 1 likes
  • Desktop
    Windows
  • Closed
  • 453 Views
  • 16 comments
  • 1 votes

Sound fades in and out!?

Occasionally, and I've noticed only when using Spotify the audio will fade in and out. Doesn't cut out completely but goes from hardly hearing it to coming back fully. This happens even with songs I've downloaded for offline playback. Doesn't matter ...

  • Casual Listener
  • Occasionally, and I've noticed only when using Spotify the audio will fade in and out. Doesn't cut out completely but goes from hardly hearing it to coming back fully. This happens even with songs I'...
  • JuanCamilo
  • Roadie
  • 1308 Views
  • 4 comments
  • 1 likes
  • Closed
  • 1308 Views
  • 4 comments
  • 1 votes

Spotify randomly stops songs

I have a Samsung Galaxy Grand Prime and when I'm just listening to my artist, the music stops in the middle of the song multiple times, forcing me to repeatedly go back to the beginning of it, or it won't play a song altogether, making me skip it. I ...

  • Casual Listener
  • I have a Samsung Galaxy Grand Prime and when I'm just listening to my artist, the music stops in the middle of the song multiple times, forcing me to repeatedly go back to the beginning of it, or it ...
  • Alejandro_C
  • Spotify Legend
  • 219 Views
  • 5 comments
  • 1 likes
  • Closed
  • 219 Views
  • 5 comments
  • 1 votes

Device Name "Nickname"

Some devices are unable to have their default name changed, which causes havoc when you have multiple devices on one network. Everyone wishes they could just change their device name on the Spotify apllication itself, but that would require further p...

  • Casual Listener
  • Some devices are unable to have their default name changed, which causes havoc when you have multiple devices on one network. Everyone wishes they could just change their device name on the Spotify a...
  • Hubo
  • Community Legend
  • 367 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 367 Views
  • 1 comments
  • 1 votes

Chrome Web Player Displays Wrong Song Titles (Again)

Hello This issue has occurred in the past (https://community.spotify.com/t5/Ongoing-Issues/Web-Player-playing-playlist-in-shuffle-when-changing-song-title/idi-p/1558693), but it has been solved -- until now. Basically, when using the Web Player on Ch...

  • Community Legend
  • Hello 🙂   This issue has occurred in the past (https://community.spotify.com/t5/Ongoing-Issues/Web-Player-playing-playlist-in-shuffle-when-changing-song-title/idi-p/1558693), but it has bee...
  • Maria_B
  • Moderator
  • 363 Views
  • 14 comments
  • 1 likes
  • Web Player
  • Closed
  • 363 Views
  • 14 comments
  • 1 votes