Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • Wxlowe
  • Newbie
  • 50092 Views
  • 14 comments
  • 44 likes
  • Closed
  • 50092 Views
  • 14 comments
  • 44 votes

Artwork and artist/track name freezing after an ad plays

Device: Windows Operating System Version: Windows 10 Pro Spotify Version: 1.0.29.92.g67727800 Description/example: During playback of the McDonalds "mc pick 2" ad, the application will pause playback. you can play a second of the ad by pressing the p...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Pro Spotify Version:  1.0.29.92.g67727800 Description/example:  During playback of the McDonalds "mc pick 2" a...
  • yelpingmancandy
  • Casual Listener
  • 13795 Views
  • 367 comments
  • 181 likes
  • Desktop
    Windows
  • Closed
  • 13795 Views
  • 367 comments
  • 181 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If ...
  • DeBiskop
  • Casual Listener
  • 31081 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Closed
  • 31081 Views
  • 13 comments
  • 33 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 26581 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Closed
  • 26581 Views
  • 100 comments
  • 94 votes

Playlists Looping

Thread: 1204346 Description: Playlist just keeps looping even after setting the "Repeat" option to off, only happens if the playlist has less than 50 songs How To Reproduce: Play any playlist (with less than 50 songs) and it will just keep playing ev...

  • Community Legend
  • Thread: 1204346   Description: Playlist just keeps looping even after setting the "Repeat" option to off, only happens if the playlist has less than 50 songs   How To Reproduce: ...
  • liftarn
  • Gig Goer
  • 3044 Views
  • 8 comments
  • 3 likes
  • Android
    Desktop
    iOS
    loop
    Mobile
    Playlist
  • Closed
  • 3044 Views
  • 8 comments
  • 3 votes

Spotify web player not working on Opera browser Linux

I don't know if the problem's been reviewed or solved in the forum, but i couldn't find a new topic, so i'm here to start a new one. The Spotify web player just doesn't work on the Opera web browser under Linux. Like: i click on a song, press the pla...

  • Casual Listener
  • I don't know if the problem's been reviewed or solved in the forum, but i couldn't find a new topic, so i'm here to start a new one.   The Spotify web player just doesn't work on the Opera web...
  • d01joyarqk7vzcx
  • Newbie
  • 3489 Views
  • 8 comments
  • 0 likes
  • Closed
  • 3489 Views
  • 8 comments
  • 0 votes

[New desktop app] Notifications not showing up on desktop app

Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs c...

  • Casual Listener
  •   Plan Premium Country Brazil Operating System Windows 10 1903   My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settin...
  • gskcut
  • Newbie
  • 13876 Views
  • 35 comments
  • 72 likes
  • Mac
    Windows
  • Closed
  • 13876 Views
  • 35 comments
  • 72 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Moderator
  • 1141 Views
  • 11 comments
  • 7 likes
  • iOS
  • Closed
  • 1141 Views
  • 11 comments
  • 7 votes

[iPhone][Bluetooth] No Metadata transmitted to car radio

Device:Apple iPhone 6 64GB Operating System Version:iOS 9.2 Spotify Version:4.7.0 Description:When i connect my iPhone to my cars Pioneer AVH 2400BT via Bluetooth i can't see any Metadata on the display of my radio and furthermore i am not able to sw...

  • Casual Listener
  • Device: Apple iPhone 6 64GB   Operating System Version: iOS 9.2   Spotify Version: 4.7.0   Description: When i connect my iPhone to my cars Pioneer AVH 2400BT via Bluetooth i...
  • Guillote306
  • Newbie
  • 1601 Views
  • 6 comments
  • 4 likes
  • bluetooth
    Car
    iOS
    iOS9
    iphone
    metadata
    Radio
    track information
  • Closed
  • 1601 Views
  • 6 comments
  • 4 votes

Album tracks mislabled

One of Spotify's front page playlists (Word > Learn French) has an album that is broken and/or mislabelled. The album "Learn In Your Car: Verbs 101 French" by "Penton Overseas, Inc." has multiple tracks that do not match their label, which also makes...

  • Casual Listener
  •   One of Spotify's front page playlists (Word > Learn French) has an album that is broken and/or mislabelled.   The album "Learn In Your Car: Verbs 101 French" by "Penton Overseas, In...
  • drmykprice
  • Newbie
  • 400 Views
  • 6 comments
  • 0 likes
  • Closed
  • 400 Views
  • 6 comments
  • 0 votes

Not being able to play any songs, just keeps skiping.

No songs will play no matter what I do. I tried uninstalling the app and logging in and out of my account. Nothing will let the music play. It is affected on my phone, laptop, and ps4.

  • Casual Listener
  • No songs will play no matter what I do. I tried uninstalling the app and logging in and out of my account. Nothing will let the music play. It is affected on my phone, laptop, and ps4.
  • AlinM
  • Visitor
  • 586 Views
  • 5 comments
  • 3 likes
  • Android
    Desktop
    Hardware Partner
    iOS
  • Closed
  • 586 Views
  • 5 comments
  • 3 votes

[Android] Spotify randomly pauses music

Device: Samsung Galaxy S5 Operating System Version: Android 5.0 Spotify Version: 4.6.0.772 Description: My playing music gets randomly in pause mode. While listening to music the playpack pauses. It does not depend on connection (WLAN, normal Interne...

  • Casual Listener
  • Device:  Samsung Galaxy S5 Operating System Version:  Android 5.0 Spotify Version:  4.6.0.772 Description: My playing music gets randomly in pause mode. While listen...
  • Adediran
  • Visitor
  • 46735 Views
  • 185 comments
  • 60 likes
  • Android
  • Closed
  • 46735 Views
  • 185 comments
  • 60 votes

Song only playing female vocal track.

So I added this song to my playlist a while ago, it was working fine when I added it.https://open.spotify.com/track/6l565KOlpOYhdFxLBa4S3oIt's supposed to be a duet with instruments, but on all the devices I've tested on it now only plays the female ...

  • Casual Listener
  • So I added this song to my playlist a while ago, it was working fine when I added it. https://open.spotify.com/track/6l565KOlpOYhdFxLBa4S3o It's supposed to be a duet with instruments, but on all t...
  • jpoz
  • Visitor
  • 612 Views
  • 3 comments
  • 0 likes
  • Closed
  • 612 Views
  • 3 comments
  • 0 votes

Spotify is not music everywhere.

I have been using premium for a few years and i moved overseas to Sri Lanka and i have been using it here for months. Now I need to update my payment details to a Sri Lankan credit card but its not letting me. Am I to just never use spotify again?

  • Visitor
  • I have been using premium for a few years and i moved overseas to Sri Lanka and i have been using it here for months. Now I need to update my payment details to a Sri Lankan credit card but its not l...
  • MattSuda
  • Spotify Star
  • 293 Views
  • 2 comments
  • 0 likes
  • Closed
  • 293 Views
  • 2 comments
  • 0 votes

[Android] Report Explicit Content giving error "Could not report, please try again."

Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit lyrics, but they aren't tagged as explicit. When I t...

  • Casual Listener
  • Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit l...
  • Xenia
  • Moderator
  • 9635 Views
  • 52 comments
  • 33 likes
  • Android
    explicit content
    reporting
  • Closed
  • 9635 Views
  • 52 comments
  • 33 votes

Old playlists missing from "recover playlists" section. Help?

PlanPremiumCountryFinlandDeviceiPhone 7, PC Operating System(iOS 13, Windows 10) My Question or IssueRecently I wanted to retrieve some old playlists to find old songs for a playlist I'm building. I went to recover playlists and only had maybe 10 eve...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone 7, PC  Operating System (iOS 13, Windows 10)   My Question or Issue Recently I wanted to retrieve some old playlists to find old songs f...
  • Xenia
  • Moderator
  • 27595 Views
  • 64 comments
  • 245 likes
  • Closed
  • 27595 Views
  • 64 comments
  • 245 votes

Spotify Using Excessive Disk Writes and I/O

I've recently been trying to track the excessive writing going to my hard drive and it appears the culprit is Spotify. In the attached image I was listening to music for a couple of hours and Spotify has already written 15GB to disk. This is incredib...

  • Regular
  • I've recently been trying to track the excessive writing going to my hard drive and it appears the culprit is Spotify. In the attached image I was listening to music for a couple of hours and Spotify...
  • MadMartian
  • Music Fan
  • 4849 Views
  • 7 comments
  • 7 likes
  • Desktop
  • Closed
  • 4849 Views
  • 7 comments
  • 7 votes

Song that I saved "in 2 years"?

If I recall correctly, there's no time travel yet.

  • Casual Listener
  • If I recall correctly, there's no time travel yet.
  • maddiewilkin
  • Newbie
  • 1979 Views
  • 7 comments
  • 2 likes
  • Closed
  • 1979 Views
  • 7 comments
  • 2 votes

Stuttering Playback using Desktop App [Mac]

Device: OS X Operating System Version: 10.11.5 Spotify Version: 1.0.29.92.g67727800 Description: Playback stops and starts constantly. It's been going on for some time now. I've tried re-installing Spotify. I've rebooted computer. My modem is fine - ...

  • Casual Listener
  • Device: OS X   Operating System Version: 10.11.5    Spotify Version: 1.0.29.92.g67727800   Description: Playback stops and starts constantly. It's been going on fo...
  • joacocop
  • Visitor
  • 972 Views
  • 7 comments
  • 1 likes
  • Mac Desktop
  • Closed
  • 972 Views
  • 7 comments
  • 1 votes

'This Is My Time' by Raven-Symone is still broken

Hi, earlier this year I made a thread about how 'This Is My Time' by Raven-Symone is broken. The first half of the album plays fine, but the later half makes an inaudible noise for each song. Is there any way that this can be fixed? Thanks, robotdang...

  • Casual Listener
  • Hi, earlier this year I made a thread about how 'This Is My Time' by Raven-Symone is broken. The first half of the album plays fine, but the later half makes an inaudible noise for each song.  ...
  • Dovahcaine
  • Casual Listener
  • 620 Views
  • 5 comments
  • 2 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Web Player
    Windows
  • Closed
  • 620 Views
  • 5 comments
  • 2 votes