Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playlist not showing on smart tv

Hey, For some reason, since yesterday 2.25.17 my playlist hasn't been showing up on my Smart TV (vizio, model: D24-D1). I have a premium membership. I have reset, re login, and still nothing

  • Casual Listener
  • Hey,    For some reason, since yesterday 2.25.17 my playlist hasn't been showing up on my Smart TV (vizio, model: D24-D1). I have a premium membership. I have reset, re login,&n...
  • atthebeach
  • Newbie
  • 31625 Views
  • 381 comments
  • 82 likes
  • Playlist not showing on Vizio Smart TV
  • Closed
  • 31625 Views
  • 381 comments
  • 82 votes

Blank and clear window screen after windows update

Hey Y'all,I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I ...

  • Regular
  • Hey Y'all, I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the ba...
  • chrislineau
  • Visitor
  • 10117 Views
  • 40 comments
  • 51 likes
  • Closed
  • 10117 Views
  • 40 comments
  • 51 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 8867 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Closed
  • 8867 Views
  • 8 comments
  • 9 votes

[Android] Report Explicit Content giving error "Could not report, please try again."

Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit lyrics, but they aren't tagged as explicit. When I t...

  • Casual Listener
  • Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit l...
  • Xenia
  • Moderator
  • 10288 Views
  • 52 comments
  • 33 likes
  • Android
    explicit content
    reporting
  • Closed
  • 10288 Views
  • 52 comments
  • 33 votes

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • Wxlowe
  • Newbie
  • 51207 Views
  • 14 comments
  • 45 likes
  • Closed
  • 51207 Views
  • 14 comments
  • 45 votes

[BUG] Spotify starts automatically with windows, though I disabled this feature

Since the Last update spotify starts automatically everytime windows boots.I explicitly disabled this behaviour and since there is no direct way to open a ticket, give feedback or any other way of usefull communication I am forced use this community ...

  • Casual Listener
  • Since the Last update spotify starts automatically everytime windows boots. I explicitly disabled this behaviour and since there is no direct way to open a ticket, give feedback or any other wa...
  • shaman2
  • Newbie
  • 2480 Views
  • 15 comments
  • 47 likes
  • Closed
  • 2480 Views
  • 15 comments
  • 47 votes

Casting connection issues using multiple devices / groups

Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour which I believe attributes to a bug. This is on a OnePl...

  • Music Fan
  • Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour whic...
  • Chris
  • Spotify
  • 7734 Views
  • 12 comments
  • 43 likes
  • Android
    Casting
    connecting
    Groups
    Mobile
    multiple devices
  • Closed
  • 7734 Views
  • 12 comments
  • 43 votes

7 second gap - playback issues when using Chromecast

I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from: To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec with no sound, than restarts at 0 with sound, I also have a chromecast audio ...

Spotify-01.jpg Spotify-02.jpg
  • Casual Listener
  • I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from:   To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec w...
  • Melody
  • Community Manager
  • 11427 Views
  • 78 comments
  • 41 likes
  • Android
  • Closed
  • 11427 Views
  • 78 comments
  • 41 votes

Spotify on iOS 11 Battery Issues

Ever since I updated to iOS 11 on my iPhone 7s, Spotify has been extremely bad with battery drain. Sometimes it gets as bad as 10% charge gone in 15 minutes, or even battery drain while I’m charging my phone and playing Spotify through a Bluetooth sp...

  • Casual Listener
  • Ever since I updated to iOS 11 on my iPhone 7s, Spotify has been extremely bad with battery drain. Sometimes it gets as bad as 10% charge gone in 15 minutes, or even battery drain while I’m charging ...
  • Jack
  • Roadie
  • 12152 Views
  • 46 comments
  • 38 likes
  • Closed
  • 12152 Views
  • 46 comments
  • 38 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 13572 Views
  • 31 comments
  • 27 likes
  • Closed
  • 13572 Views
  • 31 comments
  • 27 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If Sp...
  • DeBiskop
  • Casual Listener
  • 31342 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Closed
  • 31342 Views
  • 13 comments
  • 33 votes

Recently played artists

People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in and out on both mac/iphone, but to no avail. Perha...

  • Casual Listener
  • People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in...
  • Melody
  • Community Manager
  • 2982 Views
  • 29 comments
  • 37 likes
  • iOS
    Mac
    Mobile
  • Closed
  • 2982 Views
  • 29 comments
  • 37 votes

Spotify Premium sound quality on Samsung Smart TV (tizen)

Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams l...

  • Casual Listener
  • Hi,    I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Sam...
  • Supsups
  • Newbie
  • 14565 Views
  • 50 comments
  • 39 likes
  • Closed
  • 14565 Views
  • 50 comments
  • 39 votes

Spotify can't play songs from MULTIPLE artists

I've been using premium for over a year now and I never came across this problem before. For some reason, my Spotify cannot play any songs from multiple artists and groups. This problem is happening on my desktop and my mobile app. Even though the so...

  • Casual Listener
  • I've been using premium for over a year now and I never came across this problem before.  For some reason, my Spotify cannot play any songs from multiple artists and groups.  This problem i...
  • FabianS_Bogota
  • Roadie
  • 2807 Views
  • 19 comments
  • 33 likes
  • Android
    Desktop
    Mobile
  • Closed
  • 2807 Views
  • 19 comments
  • 33 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Community Manager
  • 4694 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
  • Closed
  • 4694 Views
  • 44 comments
  • 33 votes

Suspicious Activity

There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident. I noticed today that I was suddenly following 3 similarly named playlists all created by the user dapjs, I definitely didn't do this willingly...

  • Casual Listener
  • There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident.    I noticed today that I was suddenly following 3 similarly named playlists al...
  • Chris
  • Spotify
  • 21555 Views
  • 45 comments
  • 28 likes
  • Closed
  • 21555 Views
  • 45 comments
  • 28 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Moderator
  • 1354 Views
  • 11 comments
  • 7 likes
  • iOS
  • Closed
  • 1354 Views
  • 11 comments
  • 7 votes

[Xbox][Other] Fix the Xbox One App

To some people, the xbox app tells them they're offline even though they're not.

  • Visitor
  • To some people, the xbox app tells them they're offline even though they're not.
  • Alfredo
  • Roadie
  • 8236 Views
  • 67 comments
  • 25 likes
  • xbox
  • Closed
  • 8236 Views
  • 67 comments
  • 25 votes

Search not working on Roku App

Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search errorError searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick. Though I could give a darn about the "What's...

  • Casual Listener
  • Went to listen through my Roku today and "Search" isn't working / is crashing with:   "Search error Error searching. (code 16.1)"   This is happening on both of my Roku 3's, my Roku Pr...
  • Melody
  • Community Manager
  • 10033 Views
  • 116 comments
  • 28 likes
  • Closed
  • 10033 Views
  • 116 comments
  • 28 votes

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

  • Casual Listener
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.  &nb...
  • Peter
  • Spotify Legend
  • 6373 Views
  • 30 comments
  • 19 likes
  • Nike Rubln club LTE
  • Closed
  • 6373 Views
  • 30 comments
  • 19 votes