Ongoing Issues

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

elito25
Casual Listener
Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
2020-10-13 4:05:07 PM
2022-04-06 9:58:04 PM
OscarDC
Moderator
17598 Views
34 comments
35 likes
iOS
Other
Closed

17598 Views
34 comments
35 votes

Can't connect to Chromecast Audio

Device:Apple iPhone Operating System Version:9.3.1 (buikd: 13E238) Spotify Version:Spotify app 5.6.0.1110 Description:Not able to connect the spotify app to Google Chromecast. Problem started two days ago. I get the "connecting" sound it makes when i...

catnil
Casual Listener
Device: Apple iPhone Operating System Version: 9.3.1 (buikd: 13E238) Spotify Version: Spotify app 5.6.0.1110 Description: Not able to connect the spotify app to G...
2016-05-19 5:46:25 PM
2017-04-05 4:55:15 PM
Jim
Spotify Legend
19949 Views
137 comments
35 likes
chromecast audio
iOS
Closed

19949 Views
137 comments
35 votes

[Android] Report Explicit Content giving error "Could not report, please try again."

Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit lyrics, but they aren't tagged as explicit. When I t...

tdough
Casual Listener
Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit l...
2019-05-30 7:48:45 PM
2021-02-24 9:23:37 AM
Xenia
Moderator
9719 Views
52 comments
33 likes
Android
explicit content
reporting
Closed

9719 Views
52 comments
33 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

Laurenkerlinn
Casual Listener
I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If ...
2018-01-30 12:03:14 PM
2021-10-30 2:37:44 AM
DeBiskop
Casual Listener
31134 Views
13 comments
33 likes
Android
Issues
Tinder
Top artists
Closed

31134 Views
13 comments
33 votes

Spotify can't play songs from MULTIPLE artists

I've been using premium for over a year now and I never came across this problem before. For some reason, my Spotify cannot play any songs from multiple artists and groups. This problem is happening on my desktop and my mobile app. Even though the so...

ericchiu42
Casual Listener
I've been using premium for over a year now and I never came across this problem before. For some reason, my Spotify cannot play any songs from multiple artists and groups. This problem i...
2017-10-17 8:25:17 AM
2017-10-30 1:56:10 PM
FabianS_Bogota
Roadie
2564 Views
19 comments
33 likes
Android
Desktop
Mobile
Closed

2564 Views
19 comments
33 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

sixpilots
Regular
I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
2017-10-11 10:33:45 AM
2018-09-03 12:30:28 PM
Melody
Community Manager
4260 Views
44 comments
33 likes
Android
pixel
share
Closed

4260 Views
44 comments
33 votes

Spotify Not Importing iTunes Playlists

Device:Desktop App Operating System Version:OS X 10.11.1 Spotify Version:1.0.16.104.g3b776c9e Description: I have my Spotify setup to sync with offline files through my iTunes folder. The songs are listed in my Local Files folder in Spotify.While try...

relaxedg
Casual Listener
Device: Desktop App Operating System Version: OS X 10.11.1 Spotify Version: 1.0.16.104.g3b776c9e Description: I have my Spotify setup to sync with offline files t...
2015-10-27 4:38:23 AM
2018-02-23 10:48:16 AM
Jack
Roadie
21185 Views
157 comments
33 likes
Mac
Closed

21185 Views
157 comments
33 votes

[BUG][ANDROID]Storage usage reported incorrectly

Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify does not help. Note that this bug does not occur with any other app...

Joe
Community Legend
Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify d...
2016-09-25 7:49:04 PM
2019-03-05 7:10:02 PM
helt123
Newbie
9371 Views
32 comments
30 likes
android 6.01
memory
Closed

9371 Views
32 comments
30 votes

Suspicious Activity

There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident. I noticed today that I was suddenly following 3 similarly named playlists all created by the user dapjs, I definitely didn't do this willingly...

programmerdeus
Casual Listener
There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident. I noticed today that I was suddenly following 3 similarly named playlists al...
2017-11-07 12:38:23 AM
2017-12-01 5:00:36 PM
Chris
Spotify
20374 Views
45 comments
28 likes
Closed

20374 Views
45 comments
28 votes

Search not working on Roku App

Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search errorError searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick. Though I could give a darn about the "What's...

VonGoober
Casual Listener
Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search error Error searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Pr...
2017-04-22 11:14:23 PM
2017-05-30 5:25:30 PM
Melody
Community Manager
8770 Views
116 comments
28 likes
Hardware Partner
Closed

8770 Views
116 comments
28 votes

Cannot create a playlist - android user

I am a Spotify Premium user (family acct). Using my Android phone, I attempted to create a playlist. I've never had a problem before, but now I do. I press the "create playlist" button, I type in the title of the new playlist and then I press "create...

Amandap831
Casual Listener
I am a Spotify Premium user (family acct). Using my Android phone, I attempted to create a playlist. I've never had a problem before, but now I do. I press the "create playlist" button, I type in the...
2016-12-07 7:21:13 PM
2016-12-17 5:27:14 PM
JuanSebastian
Roadie
6838 Views
41 comments
28 likes
Android
android mobile
can't create a new playlist
freezes after I press "create" for a new playlist
Playlist
Closed

6838 Views
41 comments
28 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

teeeho
Casual Listener
Plan Premium Country US Device Pixel 3 Operating System Android 9 My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
2018-10-28 11:43:58 PM
2020-01-09 9:35:22 PM
rkw0k
Casual Listener
12600 Views
31 comments
27 likes
Closed

12600 Views
31 comments
27 votes

Managing Ad Preferences

I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the past where the ad is sharing a product that I have absol...

tromboness
Casual Listener
I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the ...
2016-11-30 11:35:30 PM
2018-10-19 11:50:04 PM
caterush
Newbie
4883 Views
2 comments
27 likes
Web Player
Closed

4883 Views
2 comments
27 votes

Periodic update of mercury.db and mercury.db-wal (Warning for SSD users!)

Hello,I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the resource monitor in Windows 10 I could see that Spotify was peri...

kinbluu
Casual Listener
Hello, I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the r...
2016-08-14 10:13:23 PM
2016-11-09 12:28:10 AM
Tigerchen
Newbie
10596 Views
18 comments
27 likes
bug report
Closed

10596 Views
18 comments
27 votes

Spotify force closing when offline (Android)

After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread where other users are experiencing the same issue....

forcedrevival
Gig Goer
After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread...
2016-10-02 9:56:14 PM
2019-06-25 8:35:22 PM
finolab
Newbie
5239 Views
25 comments
26 likes
Android
Closed

5239 Views
25 comments
26 votes

[Xbox][Other] Fix the Xbox One App

To some people, the xbox app tells them they're offline even though they're not.

user-removed
Visitor
To some people, the xbox app tells them they're offline even though they're not.
2018-01-18 7:35:51 AM
2018-02-18 1:25:37 AM
Alfredo
Roadie
7536 Views
67 comments
25 likes
xbox
Closed

7536 Views
67 comments
25 votes

Touchpad scrolling too fast

Device:Windows Operating System Version:Windows 10 Spotify Version:1.0.24.104.g92a22684 Description:I'm using Spotify on my laptop (Lenovo Yoga 14), and using the touchpad to two-finger scroll scrolls through entire pages with practically no input, m...

rbjella
Casual Listener
Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.24.104.g92a22684 Description: I'm using Spotify on my laptop (Lenovo Yoga 14), and using the t...
2016-03-04 12:20:37 AM
2017-11-17 6:32:55 AM
12264
Newbie
7085 Views
22 comments
25 likes
Windows
Closed

7085 Views
22 comments
25 votes

Spotify app keeps randomly crashing and reopening (macbook air)

So I've never had this problem before but I always keep spotify open on my computer and today I was playing music and it would stay open for 30 seconds and then quit itself out and reload over and over again. I tried force quitting out of the app and...

abbiieryan
Casual Listener
So I've never had this problem before but I always keep spotify open on my computer and today I was playing music and it would stay open for 30 seconds and then quit itself out and reload over and ov...
2016-11-15 8:21:38 PM
2016-11-18 11:50:32 AM
meahtenoha
Spotify
6951 Views
10 comments
23 likes
Closed

6951 Views
10 comments
23 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

charno
Casual Listener
Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
2017-11-23 12:16:09 PM
2018-09-11 11:40:46 PM
nug21
Casual Listener
5053 Views
30 comments
22 likes
Android
bug
Closed

5053 Views
30 comments
22 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

whitesd2
Regular
I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
2017-04-25 12:01:14 AM
2019-03-07 7:00:53 PM
Tuckerbag
Newbie
4212 Views
28 comments
21 likes
Shuffle in playlists
SONOS
Spotify Conect
Closed

4212 Views
28 comments
21 votes

Spotify Community