Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

  • Casual Listener
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.  &nb...
  • Peter
  • Spotify Legend
  • 6444 Views
  • 30 comments
  • 19 likes
  • Nike Rubln club LTE
  • Case Closed
  • 6444 Views
  • 30 comments
  • 19 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1261 Views
  • 1 comments
  • 19 likes
  • iOS
    Mac
  • Case Closed
  • 1261 Views
  • 1 comments
  • 19 votes

F4 key does not work on MacBook Pro with touchbar if Spotify is running

Steps to reproduce:1. Open Spotify2. Open keyboard viewer. The steps are in https://discussions.apple.com/message/16679941#message166799413. Press F4 key either via "fn + F4 on the touchbar" or an external keyboard. Expected result:All the apps shoul...

  • Casual Listener
  • Steps to reproduce: 1. Open Spotify 2. Open keyboard viewer. The steps are in https://discussions.apple.com/message/16679941#message16679941 3. Press F4 key either via "fn + F4 on the touchbar" or...
  • Melody
  • Community Manager
  • 11702 Views
  • 52 comments
  • 18 likes
  • Case Closed
  • 11702 Views
  • 52 comments
  • 18 votes

Samsung Gear Fit 2 Pro Offline play is incredibly buggy

I just purchased the Samsung Gear Fit 2 Pro.Soley to use the Spotify on runs and leave my phone.I log into the stream wifi. Download my playlists.All the songs on the playlist have the green arrow.I turn on offline play in the settings.Below are the ...

  • Casual Listener
  • I just purchased the Samsung Gear Fit 2 Pro. Soley to use the Spotify on runs and leave my phone. I log into the stream wifi.  Download my playlists. All the songs on the playlist have the g...
  • Alfredo
  • Roadie
  • 7808 Views
  • 26 comments
  • 17 likes
  • Case Closed
  • 7808 Views
  • 26 comments
  • 17 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

  • Casual Listener
  • Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
  • Gottabmxd
  • Newbie
  • 13448 Views
  • 61 comments
  • 15 likes
  • advert
    stuck
    Web Player
  • Case Closed
  • 13448 Views
  • 61 comments
  • 15 votes

Recently played artists

I just opened Spotify to see that all my recently played artists have gone apart from 2, and 3 others have been added. All of which are artists I strongly dislike and have never listened to. One of these artists is PWR BTTM. I would really like to re...

  • Casual Listener
  • I just opened Spotify to see that all my recently played artists have gone apart from 2, and 3 others have been added. All of which are artists I strongly dislike and have never listened to. One of t...
  • JuanSebastian
  • Roadie
  • 1316 Views
  • 18 comments
  • 15 likes
  • Case Closed
  • 1316 Views
  • 18 comments
  • 15 votes

Wrong Title when playing in car over A2DP

Since the last update my car system gets the wrong title information: First track - correct titleSecond track - title of firstThird track - title of secondfourth track - title of thirdand so on please repair!

  • Casual Listener
  • Since the last update my car system gets the wrong title information:   First track - correct title Second track - title of first Third track - title of second fourth track - title of ...
  • Erika
  • Roadie
  • 2885 Views
  • 12 comments
  • 15 likes
  • Android
  • Case Closed
  • 2885 Views
  • 12 comments
  • 15 votes

Inbox/sharing with another user disappeared

My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my followers, and the inbox icon is gone entirely. How do I fi...

  • Casual Listener
  • My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my follower...
  • ricrad
  • Newbie
  • 541 Views
  • 5 comments
  • 15 likes
  • Desktop
    Desktop Player
    Desktop Windows
    inbox
    share music
    share playlists
  • Case Closed
  • 541 Views
  • 5 comments
  • 15 votes

Can´t remove playlist picture

I want to remove a playlist picture and go back to the 4-picture covers that I had before, but it doesn´t seem to work. I can replace the picture, but not remove it to the former status. Everytime I open Spotify (or log in) the picture that I tried t...

  • Casual Listener
  • I want to remove a playlist picture and go back to the 4-picture covers that I had before, but it doesn´t seem to work. I can replace the picture, but not remove it to the former status. Everytime I ...
  • Erika
  • Roadie
  • 11696 Views
  • 3 comments
  • 14 likes
  • Windows
  • Case Closed
  • 11696 Views
  • 3 comments
  • 14 votes

[Desktop][Search] Bring back search by year

I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.

  • Casual Listener
  • I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.
  • Alfredo
  • Roadie
  • 565 Views
  • 4 comments
  • 13 likes
  • Desktop
    Search
  • Case Closed
  • 565 Views
  • 4 comments
  • 13 votes

Cannot connect to Google home /chromecast

I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to device). This is a problem on multiple devices. All ...

  • Casual Listener
  • I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to d...
  • William_13
  • Gig Goer
  • 1828 Views
  • 30 comments
  • 13 likes
  • k
  • Case Closed
  • 1828 Views
  • 30 comments
  • 13 votes

Losing connection to Chromecast

Since a few days the connection to a Google Chromecast is not usuable anymore. I can connect and play a song but after that the connection is still there but I cannot pause, skip, play another song or change the volume. Disabling battery savings is n...

  • Casual Listener
  • Since a few days the connection to a Google Chromecast is not usuable anymore. I can connect and play a song but after that the connection is still there but I cannot pause, skip, play another song o...
  • Alfredo
  • Roadie
  • 4308 Views
  • 42 comments
  • 13 likes
  • Android
  • Case Closed
  • 4308 Views
  • 42 comments
  • 13 votes

Longstanding issues with Chromecast (Android and Web player)

Current and longstanding issues with Chromecast (both Android and Web player):- Availble Chromecast devices are regularly not listed in the Devices tab even when they are available and visible to other apps. This can sometimes be fixed by using anoth...

  • Casual Listener
  • Current and longstanding issues with Chromecast (both Android and Web player): - Availble Chromecast devices are regularly not listed in the Devices tab even when they are available a...
  • William_13
  • Gig Goer
  • 1019 Views
  • 12 comments
  • 12 likes
  • Android
    Desktop
  • Case Closed
  • 1019 Views
  • 12 comments
  • 12 votes

Offline Song Loss

Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved, which it definitely is not. I can't find any sati...

  • Regular
  • Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved...
  • William_13
  • Gig Goer
  • 1789 Views
  • 19 comments
  • 12 likes
  • bug
    Offline songs
  • Case Closed
  • 1789 Views
  • 19 comments
  • 12 votes

We're not able to play this video in your current location.

Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not inhibit other (paying) users from experiencing the s...

  • Casual Listener
  • Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not i...
  • Aimee_T
  • Roadie
  • 3239 Views
  • 12 comments
  • 12 likes
  • Case Closed
  • 3239 Views
  • 12 comments
  • 12 votes

Android Auto Playlist Queue

At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked. Google Music allows you to see all of your playlist when you are parked. You can see all of your playlists when parked, surely you should...

  • Music Fan
  • At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked.  Google Music allows you to see all of your playlist when you are parked.  ...
  • sasmedia
  • Regular
  • 3828 Views
  • 16 comments
  • 12 likes
  • Android
    android auto
  • Case Closed
  • 3828 Views
  • 16 comments
  • 12 votes

Amazon Echo playback stutters - Spotify becomes unusable

Hifor a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot). I made a video of the issue, listen for yourself:https://www.youtube.com/watch?v=ciSuQOBMuCE This only happens with Spotify. All ...

  • Visitor
  • Hi for a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot).   I made a video of the issue, listen for yourself: https://www....
  • Alfredo
  • Roadie
  • 3671 Views
  • 10 comments
  • 11 likes
  • Case Closed
  • 3671 Views
  • 10 comments
  • 11 votes

Windows update : 1.0.75.454 / Space bar not responding when typing a playlist description

EMERGENCY Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7 To reproduce : 1 - Click : New playlist 2 - Start typing a title : space bar not responding (if music is playing, it stops when you hit the spac...

  • Spotify Star
  • Spotify Star
  • EMERGENCY   Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7   To reproduce : 1 - Click : New playlist 2 - Start typing a title ...
  • ZullyB
  • Roadie
  • 618 Views
  • 6 comments
  • 11 likes
  • last update
    playlist description
    space bar
    Windows
  • Case Closed
  • 618 Views
  • 6 comments
  • 11 votes

Majority of Streetlight Manifesto's music gone

All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80 songs to be removed from Streetlight Manifesto's p...

  • Casual Listener
  • All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80...
  • kwix
  • Newbie
  • 4224 Views
  • 10 comments
  • 11 likes
  • Case Closed
  • 4224 Views
  • 10 comments
  • 11 votes

Unable to share music with friends

Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to all my followers, instead of messaging a friend a son...

  • Regular
  • Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to al...
  • bsalexan
  • Newbie
  • 8149 Views
  • 11 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
  • Case Closed
  • 8149 Views
  • 11 comments
  • 11 votes