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Ongoing Issues

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Forum Posts

problems playing music in web player

PlanPremiumCountry NetherlandsDeviceChromebookOperating SystemChromebook My Question or Issue I am not able to play music in the web-player, whenever i play a song or playlist it will just randomly go to 5 other songs in quick succession, eventually ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Chromebook Operating System Chromebook   My Question or Issue  I am not able to play music in the web-player, whenever i play a song ...
  • rekle
  • Roadie
  • 20400 Views
  • 130 comments
  • 68 likes
  • music
  • Case Closed
  • 20400 Views
  • 130 comments
  • 68 votes

[Android] View Album, View Artist, Go to Song Radio grayed out

Device: OnePlus 5TOS: Oreo 8.1Spotify: 8.4.71.762 (also happened in previous verions) The issue is that at random times those three options are just grayed out. There's no problem with the internet connection because I can listen to music and browse ...

Screenshot_20180912-162825.jpg Screenshot_20180912-162810.jpg
  • Composer
  • Device: OnePlus 5T OS: Oreo 8.1 Spotify: 8.4.71.762 (also happened in previous verions)   The issue is that at random times those three options are just grayed out. There's no problem with t...
  • Daisy
  • Spotify Legend
  • 3726 Views
  • 5 comments
  • 9 likes
  • Android
  • Case Closed
  • 3726 Views
  • 5 comments
  • 9 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5652 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Case Closed
  • 5652 Views
  • 30 comments
  • 22 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Spotify
  • 5012 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
  • Case Closed
  • 5012 Views
  • 44 comments
  • 33 votes

Icons not aligned

Hello! I just read a message in the community from a Windows desktop user that discovered like and dislike buttons aren't aligned. You can follow the whole conversation here. Also, one of the icons is 15px and the other one is 16px. I wanted to repor...

  • Spotify Star
  • Spotify Star
  • Hello! I just read a message in the community from a Windows desktop user that discovered like and dislike buttons aren't aligned. You can follow the whole conversation here. Also, one of the icons i...
  • Jose_M
  • Spotify Star
  • 649 Views
  • 2 comments
  • 0 likes
  • bug
    Icons
  • Case Closed
  • 649 Views
  • 2 comments
  • 0 votes

CAN'T WATCH EXCLUSIVE VIDEOS

Hello,I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some VPN or it is immposible?

  • Casual Listener
  • Hello, I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some...
  • Gesit
  • Newbie
  • 1213 Views
  • 4 comments
  • 0 likes
  • Desktop
    iOS
  • Case Closed
  • 1213 Views
  • 4 comments
  • 0 votes

Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band.

Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band. Please fix.

  • Casual Listener
  • Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band. Please fix.
  • PerSemb
  • Newbie
  • 239 Views
  • 2 comments
  • 1 likes
  • Songs Issues
  • Case Closed
  • 239 Views
  • 2 comments
  • 1 votes

Spotify desktop for OS X keeps opening automatically

In the Spotify desktop app, when choosing the "no" setting for "open automatically at startup," it still opens automically. After quitting the app, that setting always reverts to whatever it was - either "yes" or "minimized" - prior to choosing "no."...

  • Regular
  • In the Spotify desktop app, when choosing the "no" setting for "open automatically at startup," it still opens automically. After quitting the app, that setting always reverts to whatever i...
  • mswelch
  • Newbie
  • 471 Views
  • 5 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 471 Views
  • 5 comments
  • 0 votes

Playlist Covers Not Appearing After Deleting Custom Covers

I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4-album collage it used to be, and instead just stay...

Before.png After.png Web Player.png
  • Casual Listener
  • I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4...
  • DJ_Fairwax
  • Newbie
  • 1668 Views
  • 10 comments
  • 4 likes
  • album art
    Desktop
    Mobile
  • Case Closed
  • 1668 Views
  • 10 comments
  • 4 votes

Album year documented wrong

Hey there people, I came across a little issue and I don't know where else to report it than here:I was listening to the band Negura Bunget, when I saw that the release year of the album "OM" was wrong. Spotify says it's released in 2003 while it's r...

  • Regular
  • Hey there people,   I came across a little issue and I don't know where else to report it than here: I was listening to the band Negura Bunget, when I saw that the release year of the album "...
  • Gijsvdv
  • Regular
  • 409 Views
  • 2 comments
  • 0 likes
  • Releasedate
  • Case Closed
  • 409 Views
  • 2 comments
  • 0 votes

Crash directly on appstart

Hey guys, basically without any change to my Spotify or MacBook it's just always crashing on startup.Already followed the guide to "Reinstall Spotify on MacOsX" (published here),tried to additionally completely delete the app with "app cleaner" then ...

  • Casual Listener
  • Hey guys,    basically without any change to my Spotify or MacBook it's just always crashing on startup. Already followed the guide to "Reinstall Spotify on MacOsX" (published here), tr...
  • musesum
  • Casual Listener
  • 317 Views
  • 6 comments
  • 0 likes
  • crash appstart direct app
  • Case Closed
  • 317 Views
  • 6 comments
  • 0 votes

The message body contains

I'm trying to post a new thread suggesting a fix on an artist's discography, but it's not letting me because "The message body contains *my whole post*, which is not permitted in this community". Any help?

  • Casual Listener
  • I'm trying to post a new thread suggesting a fix on an artist's discography, but it's not letting me because "The message body contains *my whole post*, which is not permitted in this community". Any...
  • Julian
  • Moderator
  • 967 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 967 Views
  • 7 comments
  • 1 votes

Can't access music videos/exclusive videos for Spotify.

I keep seeing artists making announcements of exclusive interviews and music videos being available on Spotify, however, I have no option to view videos under "Browse". My desktop and iPhone apps are all updated. I have a premium subscription. Is the...

  • Casual Listener
  • I keep seeing artists making announcements of exclusive interviews and music videos being available on Spotify, however, I have no option to view videos under "Browse". My desktop and iPhone apps are...
  • Hubo
  • Community Legend
  • 1703 Views
  • 8 comments
  • 0 likes
  • Desktop
    iOS
    Mac
    Videos
    Windows
  • Case Closed
  • 1703 Views
  • 8 comments
  • 0 votes

Unable to download Spotify - error message Windows Store Installation found on my system

I have been using Spotify premium (downloaded on PC, Ipad and samsung phones), but it is no longer working on my PC. I have uninstalled, but on trying to re-install, i get an error message from Spotify Installer: "A Windows Store installation of Spot...

  • Casual Listener
  • I have been using Spotify premium (downloaded on PC, Ipad and samsung phones), but it is no longer working on my PC.  I have uninstalled, but on trying to re-install, i get an error message from...
  • ensta
  • Newbie
  • 1169 Views
  • 6 comments
  • 1 likes
  • Case Closed
  • 1169 Views
  • 6 comments
  • 1 votes

window layout broken on living room pc with high dpi

The layout of the Spotify main window is broken on my configuration since the 1.0.75.483 update a week ago. The problem seems to relate to high dpi settings. The PC is a Windows 7 x86 Swedish version with all updates, Full HD screen (1920x1080) and C...

  • Regular
  • The layout of the Spotify main window is broken on my configuration since the 1.0.75.483 update a week ago. The problem seems to relate to high dpi settings. The PC is a Windows 7 x86 Swedish ve...
  • Alfredo
  • Roadie
  • 788 Views
  • 10 comments
  • 0 likes
  • Windows
  • Case Closed
  • 788 Views
  • 10 comments
  • 0 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1315 Views
  • 1 comments
  • 19 likes
  • iOS
    Mac
  • Case Closed
  • 1315 Views
  • 1 comments
  • 19 votes

Using Spotify on iPhone and using Siri on Mac (with Spotify Open) stops music

I regularly work on my laptop while listening to music on my iPhone. Spotify is usually open on my Mac while I do this, but I am not listening to music from it.Because I'm using a Macbook Pro with the touchbar, there are many occassions where my fing...

  • Casual Listener
  • I regularly work on my laptop while listening to music on my iPhone. Spotify is usually open on my Mac while I do this, but I am not listening to music from it. Because I'm using a Macbook Pro wit...
  • FabianS_Bogota
  • Roadie
  • 759 Views
  • 4 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 759 Views
  • 4 comments
  • 0 votes

New UI wont shuffle play my playlists

I logged out of my old account, and created a new one, and since then, every playlist i make wont play in shuffle on adroid. also the UI is just bad

  • Visitor
  • I logged out of my old account, and created a new one, and since then, every playlist i make wont play in shuffle on adroid.  also the UI is just bad
  • FabianS_Bogota
  • Roadie
  • 382 Views
  • 4 comments
  • 0 likes
  • Android
  • Case Closed
  • 382 Views
  • 4 comments
  • 0 votes

"Villains" album by QOTSA (Queens of the Stone Age) loses volume during "Un-Reborn Again"

Does anyone else notice that the version of the new Queens of the Stone Age album (Villains) loses half of its volume at the 4:26 mark of the 6th track, "Un-Reborn Again", and the volume/sound problems remain for the rest of the album? Check the trac...

  • Casual Listener
  • Does anyone else notice that the version of the new Queens of the Stone Age album (Villains) loses half of its volume at the 4:26 mark of the 6th track, "Un-Reborn Again", and the volume/sound proble...
  • ferhgozalo
  • Newbie
  • 394 Views
  • 4 comments
  • 0 likes
  • Case Closed
  • 394 Views
  • 4 comments
  • 0 votes

Encrypted SD card – All downloaded files lost when phone is restarted

Posting as whilst posted before (many times!) always seem to be closed without actually resolving. I have had this problem on every Samsung phone I have used over recent years, I recently had a spell using a different phone but recently picked up an ...

  • Regular
  • Posting as whilst posted before (many times!) always seem to be closed without actually resolving.   I have had this problem on every Samsung phone I have used over recent years, I recently ha...
  • Alfredo
  • Roadie
  • 475 Views
  • 3 comments
  • 0 likes
  • Encrypted SD card
  • Case Closed
  • 475 Views
  • 3 comments
  • 0 votes