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Ongoing Issues

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Forum Posts

After going premium - Daily mixes disappeared

I'm a user from Israel, using iPhone app.Today right after subscribing to premium, my daily mixes disappeard.I dont the see the "your daily mixes" in my library anymore. They also don't show in the home screen.I still have "daily mix 1" as a playlist...

  • Regular
  • I'm a user from Israel, using iPhone app. Today right after subscribing to premium, my daily mixes disappeard. I dont the see the "your daily mixes" in my library anymore. They also don't show in t...
  • Julian
  • Moderator
  • 605 Views
  • 7 comments
  • 2 likes
  • iOS
  • Case Closed
  • 605 Views
  • 7 comments
  • 2 votes

Connect stopped seeing Pioneer XC-HM82 CD network reciever

Why has connect stopped working with this device. It's the only reason I have a family subscription. Is not in the Pioneer discontinued device list. No connect. No subscription. Simple.

  • Casual Listener
  • Why has connect stopped working with this device.  It's the only reason I have a family subscription.    Is not in the Pioneer discontinued device list.    No connect.&nb...
  • Alfredo
  • Roadie
  • 732 Views
  • 2 comments
  • 2 likes
  • Connect
  • Case Closed
  • 732 Views
  • 2 comments
  • 2 votes

Google Home Mini is skipping songs on Spotify

Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is playing, it skips on my phone too. When I am listenin...

  • Casual Listener
  • Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is pl...
  • Julian
  • Moderator
  • 625 Views
  • 2 comments
  • 2 likes
  • Case Closed
  • 625 Views
  • 2 comments
  • 2 votes

Albums (and Artists) cannot be played in offline mode on Samsung Gear Fit 2 Pro

Hi, following scenario:Looking for an Album online via search function. ==> worksSetting the Album to "Download" downloads all the songs. ==> works as well However, when I go into "My Music" (don't whether this ais translated correctly actually it di...

  • Casual Listener
  • Hi,   following scenario: Looking for an Album online via search function. ==> works Setting the Album to "Download" downloads all the songs. ==> works as well   However, when...
  • kukom6
  • Newbie
  • 1550 Views
  • 13 comments
  • 2 likes
  • Offline download
    Samsung Gear Fit 2 (Tizen)
    Samsung Gear Fit 2 Pro
    Samsung Gear Fit 2 Pro (Tizen)
  • Case Closed
  • 1550 Views
  • 13 comments
  • 2 votes

Spotify Web Player Stuck on Lowes Ad - Chrome

I have tried every "suggestion" to fix this issue and all have failed. Removed all cookies and searched for specific spotify cookies to removeReinstalled chromeTried another browserComputer restartIncognito browserUninstalled adblockThis issue seems ...

  • Regular
  • I have tried every "suggestion" to fix this issue and all have failed.   Removed all cookies and searched for specific spotify cookies to remove Reinstalled chrome Tried another browser Co...
  • mrgrimmig
  • Casual Listener
  • 3648 Views
  • 10 comments
  • 2 likes
  • Case Closed
  • 3648 Views
  • 10 comments
  • 2 votes

"Videos" and "Video Series" in Search lead to the same page

Hey everyone, If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right team and will let you know as soon as we have updates. Thanks!

  • Spotify Legend
  • Hey everyone,   If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right t...
  • Guido
  • Spotify Legend
  • 918 Views
  • 3 comments
  • 1 likes
  • Mobile
  • Case Closed
  • 918 Views
  • 3 comments
  • 1 votes

Arrow Key Folder Navigation : The Sequel

In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. I can use the up/down arrows to step through folders a...

  • Roadie
  • In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. &n...
  • Peter
  • Spotify Legend
  • 1457 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 1457 Views
  • 7 comments
  • 1 votes

The message body contains

I'm trying to post a new thread suggesting a fix on an artist's discography, but it's not letting me because "The message body contains *my whole post*, which is not permitted in this community". Any help?

  • Casual Listener
  • I'm trying to post a new thread suggesting a fix on an artist's discography, but it's not letting me because "The message body contains *my whole post*, which is not permitted in this community". Any...
  • Julian
  • Moderator
  • 967 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 967 Views
  • 7 comments
  • 1 votes

Spotify stops playing on gear sport when offline and using endomondo

Copying report from https://community.spotify.com/t5/Ongoing-Issues/Spotify-app-on-samsung-gear-sport/idi-p/4350785 as it is now closed. The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works i...

  • Casual Listener
  • Copying report from https://community.spotify.com/t5/Ongoing-Issues/Spotify-app-on-samsung-gear-sport/idi-p/4350785 as it is now closed.   The spotify app works ok until I use the app in ...
  • Alfredo
  • Roadie
  • 579 Views
  • 2 comments
  • 1 likes
  • Case Closed
  • 579 Views
  • 2 comments
  • 1 votes

spotify kepps loading only to display "sorry somthing went wrong"

I am a new user of spotify (premium account)and i have the most recent version (8.4.44.661) and for some reason spotify will load about 5 things (a thing being a search, playlist, brwose section, home section and so on) and after those 5 things it lo...

  • Casual Listener
  • I am a new user of spotify (premium account)and i have the most recent version (8.4.44.661) and for some reason spotify will load about 5 things (a thing being a search, playlist, brwose section, hom...
  • Alfredo
  • Roadie
  • 276 Views
  • 5 comments
  • 1 likes
  • Case Closed
  • 276 Views
  • 5 comments
  • 1 votes

Spotify web player keeps skipping songs and only plays ads

I only had this issue happen yesterday. When I try to select a song, it won't play the track and automatically skips to the next track and the next and won't play any of the songs. However, when an ad comes up, it plays the ad with no problem. The we...

  • Casual Listener
  • I only had this issue happen yesterday. When I try to select a song, it won't play the track and automatically skips to the next track and the next and won't play any of the songs. However, when an a...
  • Julian
  • Moderator
  • 908 Views
  • 2 comments
  • 1 likes
  • Case Closed
  • 908 Views
  • 2 comments
  • 1 votes

Spotify constantly freezing!!

So freaking tired of paying for premium spotify and it constantly freezing, someone help please! Jess

  • Casual Listener
  • So freaking tired of paying for premium spotify and it constantly freezing, someone help please!     Jess 
  • MaríaCamila
  • Roadie
  • 166 Views
  • 2 comments
  • 1 likes
  • Android
  • Case Closed
  • 166 Views
  • 2 comments
  • 1 votes

Shuffle play for artist does not include all songs

I've noticed for several artists that when I choose the Shuffle Play option, it does not include all the songs. For example, I navigate to the artist Riverside, but Shuffle Play does not include any tracks from their album Out of Myself, even though ...

  • Casual Listener
  • I've noticed for several artists that when I choose the Shuffle Play option, it does not include all the songs. For example, I navigate to the artist Riverside, but Shuffle Play does not include any ...
  • Maria_B
  • Moderator
  • 476 Views
  • 8 comments
  • 1 likes
  • Mobile
  • Case Closed
  • 476 Views
  • 8 comments
  • 1 votes

ChromeCast and Logitech.

Is it possible that Spotify did something today to prevent me from listening to my Logitech speakers through Chromecast?

  • Casual Listener
  • Is it possible that Spotify did something today to prevent me from listening to my Logitech speakers through Chromecast?
  • MaríaCamila
  • Roadie
  • 170 Views
  • 3 comments
  • 1 likes
  • Case Closed
  • 170 Views
  • 3 comments
  • 1 votes

BBC Playlister problems

Hi I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have been reflected into Spotify on my Mac using El Capitan or m...

  • Casual Listener
  • Hi   I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have...
  • jimmyojames
  • Casual Listener
  • 1101 Views
  • 6 comments
  • 1 likes
  • BBC Playlister Spotify problem
  • Case Closed
  • 1101 Views
  • 6 comments
  • 1 votes

Unable to download Spotify - error message Windows Store Installation found on my system

I have been using Spotify premium (downloaded on PC, Ipad and samsung phones), but it is no longer working on my PC. I have uninstalled, but on trying to re-install, i get an error message from Spotify Installer: "A Windows Store installation of Spot...

  • Casual Listener
  • I have been using Spotify premium (downloaded on PC, Ipad and samsung phones), but it is no longer working on my PC.  I have uninstalled, but on trying to re-install, i get an error message from...
  • ensta
  • Newbie
  • 1169 Views
  • 6 comments
  • 1 likes
  • Case Closed
  • 1169 Views
  • 6 comments
  • 1 votes

Playlists: Creator is shown by username (10 digits) rather than the display name

Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my display name or my playlists when searching for them directl...

  • Casual Listener
  • Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my d...
  • Rymdkakor
  • Music Fan
  • 801 Views
  • 4 comments
  • 1 likes
  • Case Closed
  • 801 Views
  • 4 comments
  • 1 votes

Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band.

Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band. Please fix.

  • Casual Listener
  • Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band. Please fix.
  • PerSemb
  • Newbie
  • 240 Views
  • 2 comments
  • 1 likes
  • Songs Issues
  • Case Closed
  • 240 Views
  • 2 comments
  • 1 votes

MINI

Hi, Just wondering if anyone could help me at all. So I’ve just gotten a new iPhone. On my IPhone 6plus when I connected it to my Mini Cooper 2017 through USB it came up with the Spotify option when I was on the app. However when I connect my USB to ...

  • Casual Listener
  • Hi,    Just wondering if anyone could help me at all. So I’ve just gotten a new iPhone. On my IPhone 6plus when I connected it to my Mini Cooper 2017 through USB it came up with the Spoti...
  • kimwasserman
  • Newbie
  • 390 Views
  • 3 comments
  • 1 likes
  • Case Closed
  • 390 Views
  • 3 comments
  • 1 votes