Ongoing Issues

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Forum Posts

Crossfade cut by ads

Device:Macbook Operating System Version:Mac OS X 10.10 Spotify Version:10.0.19.106 Description: To reproduce:Log inActivate crossfade (e.g. 5 secs)Songs are cut 5 secs before end.Workaround: Deactivate crossfade. Unrealistic Additional information: T...

  • Casual Listener
  • Device: Macbook   Operating System Version: Mac OS X 10.10   Spotify Version: 10.0.19.106   Description:   To reproduce: Log in Activate crossfade (e.g. 5 secs) Son...
  • Pete
  • Roadie
  • 837 Views
  • 8 comments
  • 0 likes
  • Mac
  • Closed
  • 837 Views
  • 8 comments
  • 0 votes

"My Music" and "My Albums" got deleted

Device: All PlatformsOperating System Version: VariousSpotify Version: VariousDescription: All Songs in "My Songs" and "My Albums" are suddenly gone, my favorited artists are still saved, but the rest got deleted without notice. However, 5 songs I ne...

  • Casual Listener
  • Device:  All Platforms Operating System Version:  Various Spotify Version:  Various Description:  All Songs in "My Songs" and "My Albums" are suddenly gone, my favorited ar...
  • Pete
  • Roadie
  • 262 Views
  • 1 comments
  • 0 likes
  • deleted
    Favorites
  • Closed
  • 262 Views
  • 1 comments
  • 0 votes

Problems with Account since connecting upgraded phone

Device: new phone iphone5s Operating System Version: Mac OS Spotify Version: ? Description: So I upgraded my phone connected it to my computer and then lost all my current settings in Spotify. I pay $12.99 a month and thought I was already on premium...

  • Casual Listener
  • Device: new phone iphone5s   Operating System Version: Mac OS   Spotify Version: ?   Description: So I upgraded my phone connected it to my computer and then lost all my current ...
  • gnovella16
  • Roadie
  • 178 Views
  • 1 comments
  • 0 likes
  • Mobile
  • Closed
  • 178 Views
  • 1 comments
  • 0 votes

THUMBS DOWN ON ARTIST RADIO DOESNT WORK

Device: All, PC-Windows, Samsung Galaxy Note5 Operating System Version: Windows 10, Android 5.1.1 Spotify Version: PC-1.0.20.94.g8f8543b3 Android-4.4.0.1008 Description: Thumbs down a bunch of songs I hate on an artist radio. Yet they keep playing ov...

  • Casual Listener
  • Device: All, PC-Windows, Samsung Galaxy Note5   Operating System Version: Windows 10, Android 5.1.1   Spotify Version: PC-1.0.20.94.g8f8543b3  Android-4.4.0.1008   Descripti...
  • gnovella16
  • Roadie
  • 199 Views
  • 1 comments
  • 0 likes
  • Artist Radio
  • Closed
  • 199 Views
  • 1 comments
  • 0 votes

Typo on Family Plan Page

You currently have a HTML typo on the family planning page. The first line on the page incorrectly includes a
tag https://www.spotify.com/us/family/overview/

  • Casual Listener
  •   You currently have a HTML typo on the family planning page.   The first line on the page incorrectly includes a <br/> tag   https://www.spotify.com/us/family/overview/
  • Pete
  • Roadie
  • 213 Views
  • 2 comments
  • 0 likes
  • Webpage
  • Closed
  • 213 Views
  • 2 comments
  • 0 votes

Pause button in radio starts the song over instead of playing from where you left off.

Device: Windows Operating System Version: Windows 7 Spotify Version: 1.0.16.104.g3b776c9e Description: Pause/Play button in radio casing the song to start from beginning rather from where you left off at. (see attachment) To reproduce:Start song in r...

  • Casual Listener
  • Device: Windows   Operating System Version: Windows 7   Spotify Version: 1.0.16.104.g3b776c9e   Description: Pause/Play button in radio casing the song to start from beginning ra...
  • Pete
  • Roadie
  • 283 Views
  • 2 comments
  • 0 likes
  • Windows
  • Closed
  • 283 Views
  • 2 comments
  • 0 votes

iOS - 3D Touch issue

Hello everyone. We're aware that, eventhough today's Spotify for iOS update promises 3D touch support, it's not exactly working as intended. We are looking into it, so please stay tuned and keep an eye on this thread for updates.

  • Spotify Legend
  • Hello everyone.   We're aware that, eventhough today's Spotify for iOS update promises 3D touch support, it's not exactly working as intended.   We are looking into it, so please st...
  • Pete
  • Roadie
  • 4276 Views
  • 5 comments
  • 0 likes
  • iOS
  • Closed
  • 4276 Views
  • 5 comments
  • 0 votes

Music being played is diferent from playlist and currently playing

Device: Dell E6230Operating System Version: Windows 7Spotify Version: 1.0.20.94.g8f8543b3Description: I'm not sure why, but the music being played (bottom left corner) is different from the one marked on my playlist.I've noticed this bug while clicki...

  • Casual Listener
  • Device:  Dell E6230 Operating System Version:  Windows 7 Spotify Version:  1.0.20.94.g8f8543b3 Description:  I'm not sure why, but the music being played (bottom left corne...
  • 1178834608
  • Casual Listener
  • 205 Views
  • 2 comments
  • 0 likes
  • Windows
  • Closed
  • 205 Views
  • 2 comments
  • 0 votes

Crossfade not working

In the lates windows version of Spotify (1.0.15.133) crossfading seems to be broken when the playback didn't start at 0:00.

  • Gig Goer
  • In the lates windows version of Spotify (1.0.15.133) crossfading seems to be broken when the playback didn't start at 0:00.
  • t-carter1
  • Newbie
  • 463 Views
  • 4 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 463 Views
  • 4 comments
  • 0 votes

"Can't Play Current Track"

Device: Windows Operating System Version: Windows 7 Spotify Version: Latest Description: My music is playing. I go to change a track, and suddenly, the track stops playing. A message reads, "Can't play the current track". I reboot the program. Same i...

  • Casual Listener
  • Device: Windows   Operating System Version: Windows 7   Spotify Version: Latest   Description: My music is playing. I go to change a track, and suddenly, the track stop...
  • Teresa
  • Roadie
  • 320 Views
  • 1 comments
  • 0 likes
  • Desktop
  • Closed
  • 320 Views
  • 1 comments
  • 0 votes

Silent 30 second advert which stops streaming from continuing

Device: Laptop Operating System Version: Windows 7 Spotify Version: 1.0.20.94.g8f8543b3 Description: A silent advert that lasts 30 seconds comes on between songs but never ends, making it impossible to keep streaming songs. To reproduce:Play an album...

  • Regular
  • Device: Laptop   Operating System Version: Windows 7   Spotify Version: 1.0.20.94.g8f8543b3   Description: A silent advert that lasts 30 seconds comes on between songs but n...
  • sebastiankreuz
  • Spotify Legend
  • 1560 Views
  • 14 comments
  • 1 likes
  • Desktop
  • Closed
  • 1560 Views
  • 14 comments
  • 1 votes

Advertisement causing crashes (Linux)

Device: Linux x86_64 Operating System Version: Debian Testing Spotify Version: 1.0.19.106.gb8a7150f Description:It seems to always be the same Coca-Cola "talking reindeer" ad causing this crash every time. I've pasted the error from the terminal as a...

  • Casual Listener
  • Device: Linux x86_64   Operating System Version: Debian Testing   Spotify Version: 1.0.19.106.gb8a7150f   Description: It seems to always be the same Coca-Cola "talking reindeer...
  • sebastiankreuz
  • Spotify Legend
  • 232 Views
  • 1 comments
  • 0 likes
  • Desktop
    Linux
  • Closed
  • 232 Views
  • 1 comments
  • 0 votes

On Android 6.0 Marshmallow is no longer possible to save Spotify downloads onto the SD card

Device: Motorola Moto G 4G XT1039 Operating System Version: Android 6.0.1 Marshmallow Spotify Version: 4.3.0.922 Description:After the OS update from Android 5.1 to 6.0.1 it is no longer possible to save Spotify downloads onto the SD card. Several wa...

  • Regular
  • Device: Motorola Moto G 4G XT1039   Operating System Version: Android 6.0.1 Marshmallow   Spotify Version: 4.3.0.922   Description: After the OS update from Android 5.1 to 6.0.1...
  • Dreadlord
  • Community Legend
  • 3785 Views
  • 1 comments
  • 0 likes
  • Android
  • Closed
  • 3785 Views
  • 1 comments
  • 0 votes

Cannot find profils

Device: Iphone, PCOperating System Version: Spotify Version: 4.6.0.1466Description:Cannot find profils of my friends or myself via search function. I can find some but not all!I could find myself when searching before but not anymore..... To reproduc...

  • Casual Listener
  • Device:  Iphone, PC Operating System Version:   Spotify Version:  4.6.0.1466 Description: Cannot find profils of my friends or myself via search function. I can find some but no...
  • Dreadlord
  • Community Legend
  • 238 Views
  • 1 comments
  • 0 likes
  • Windows
  • Closed
  • 238 Views
  • 1 comments
  • 0 votes

Rain Check by Melodores

Device:Ex.: Windows, OS X, Linux, iPhone 6S, Samsung Galaxy S6 EdgeOperating System Version:Ex.: El Capitan,Spotify Version:Ex.: 1.0.19.106Description:I would like to report Track 2 on Rain Check album of Melodores. It is broken and only plays 20 sec...

  • Casual Listener
  • Device: Ex.: Windows, OS X, Linux, iPhone 6S, Samsung Galaxy S6 Edge Operating System Version: Ex.: El Capitan, Spotify Version: Ex.: 1.0.19.106 Description: I would like to report Track 2 on ...
  • dlasis
  • Casual Listener
  • 282 Views
  • 3 comments
  • 0 likes
  • Mac
  • Closed
  • 282 Views
  • 3 comments
  • 0 votes

[Android Auto] Sort Order in Android Auto Is Not the Same As On Phone

Device:Samsung Galaxy Note 4Operating System Version:Android 5.0.1Spotify Version:4.3.0.922Description:The sort order on my phone is not replicated in Android AutoTo reproduce:In the Spotify Android App, change the sort order of the playlists or song...

  • Roadie
  • Device: Samsung Galaxy Note 4 Operating System Version: Android 5.0.1 Spotify Version: 4.3.0.922 Description: The sort order on my phone is not replicated in Android Auto To reproduce...
  • sebastiankreuz
  • Spotify Legend
  • 631 Views
  • 5 comments
  • 10 likes
  • Android
    android auto
    sort music
  • Closed
  • 631 Views
  • 5 comments
  • 10 votes

Spotify keeps popup on top every few minutes

Device:Windows Operating System Version:Windows 7 64bit Pro SP1 last build Spotify Version:1.0.16.104.g3b776c9e Description:Spotify will popup every few minutes to foreground. There is no pattern. Sometimes in the middle of the song, sometimes on the...

  • Casual Listener
  • Device: Windows   Operating System Version: Windows 7 64bit Pro  SP1 last build   Spotify Version: 1.0.16.104.g3b776c9e   Description: Spotify will popup every few ...
  • Pete
  • Roadie
  • 359 Views
  • 4 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 359 Views
  • 4 comments
  • 0 votes

Linux/KDE/Dark Theme Search box unreadable

Device:Linux Desktop Operating System Version: Debian GNU/Linux 8 (jessie) Spotify Version:0.9.17.1 Description:Search box Unreadable (gray on gray) To reproduce:KDE With a dark/black themeSpotifyWorkaround: Change the colors of everything in my OS A...

snapshot20.png
  • Casual Listener
  • Device: Linux Desktop   Operating System Version:  Debian GNU/Linux 8 (jessie)   Spotify Version: 0.9.17.1   Description: Search box Unreadable (gray on gray)   T...
  • Pete
  • Roadie
  • 493 Views
  • 1 comments
  • 0 likes
  • Linux
  • Closed
  • 493 Views
  • 1 comments
  • 0 votes

Last track of an album not played after ads

Device: Linux Operating System Version: Ubuntu 14.04 Spotify Version: 0.9.17.1.g9b85d436 Description: When I play an album, after the second to last track, I hear two ads and the last track is never played. To reproduce:From the list of albums in My ...

  • Casual Listener
  • Device: Linux   Operating System Version: Ubuntu 14.04   Spotify Version: 0.9.17.1.g9b85d436   Description: When I play an album, after the second to last track, I hear two ads a...
  • Pete
  • Roadie
  • 335 Views
  • 2 comments
  • 0 likes
  • Desktop
    Linux
  • Closed
  • 335 Views
  • 2 comments
  • 0 votes

Adding a song adds it twice to library

I've only experienced this problem with one band in particular, Agent Orange. When I add a track, it adds it to my library. If I click on "Artists" in my library, it says "1 Song". However, when I click on the artist, it shows two of the same song as...

  • Casual Listener
  • I've only experienced this problem with one band in particular, Agent Orange. When I add a track, it adds it to my library. If I click on "Artists" in my library, it says "1 Song". However, when I cl...
  • jean3601
  • Community Legend
  • 1282 Views
  • 8 comments
  • 1 likes
  • Duplicate Songs
  • Closed
  • 1282 Views
  • 8 comments
  • 1 votes