Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Mac App Bluetooth Speaker Next/Previous.

Device: Macbook pro 13, Mid 2015Operating System Version:El Capitan Spotify Version:Device:Ex.: Windows, OS X, Linux, iPhone 6S, Samsung Galaxy S6 EdgeOperating System Version:Ex.: Windows 8 Pro,El Capitan, Ubuntu 15.04, iOS 9.0, Android 5.0.1.Spotif...

  • Casual Listener
  • Device:  Macbook pro 13, Mid 2015 Operating System Version: El Capitan   Spotify Version: Device: Ex.: Windows, OS X, Linux, iPhone 6S, Samsung Galaxy S6 Edge Operating System Versi...
  • Goodman
  • Spotify Legend
  • 525 Views
  • 4 comments
  • 0 likes
  • bluetooth
    Mac
    samsung soundbar
  • Closed
  • 525 Views
  • 4 comments
  • 0 votes

"Can't Play Current Track"

Device: OS X Operating System Version: El Capitan Spotify Version: 1.0.16.104 etc etc Description: If I'm not connected to the tracks in my local music folder, Spotify avoids playing its own licenced versions leaving these songs inaccesible. To repro...

  • Regular
  • Device: OS X   Operating System Version: El Capitan   Spotify Version: 1.0.16.104 etc etc   Description: If I'm not connected to the tracks in my local music folder, Sp...
  • Pete
  • Roadie
  • 654 Views
  • 4 comments
  • 0 likes
  • Desktop
  • Closed
  • 654 Views
  • 4 comments
  • 0 votes

Can't share a song due to Spotify being unable to identify my friend

Device: DELL Laptop, Windows 7 Professional Operating System Version: Windows 7 Professional Version Spotify Version: Web Version Description: Spotify will not identify my friend as I type and as a result, I can't share songs with him. To reproduce:S...

  • Casual Listener
  • Device: DELL Laptop, Windows 7 Professional   Operating System Version: Windows 7 Professional Version   Spotify Version: Web Version   Description: Spotify will not identify my ...
  • abandonedbrain
  • Newbie
  • 1929 Views
  • 44 comments
  • 0 likes
  • Desktop
    Web Player
    Windows
  • Closed
  • 1929 Views
  • 44 comments
  • 0 votes

[Android] Switching from Chromecast to device, bluetooth is ignored.

Device: LG G4Operating System Version: Android 5.1Spotify Version: 3.9.0.965Description: Casting spotify to a chromecast and then switching back to the cellphone using a bluetooth headset the device will not utilize the bluetooth connection. The musi...

  • Casual Listener
  • Device:  LG G4 Operating System Version:  Android 5.1 Spotify Version:  3.9.0.965 Description:  Casting spotify to a chromecast and then switching back to the cellphone usi...
  • James
  • Spotify
  • 457 Views
  • 5 comments
  • 0 likes
  • Android
  • Closed
  • 457 Views
  • 5 comments
  • 0 votes

Music stops playing through out the day.

Windows 7 Personal Computer. -My issue is as follows. My music continually stopping while playing, where I have to (x) out to restart my music. This happens several times a day. Yes, I have reinstalled several times along with a safemode install, plu...

  • Music Fan
  •        Windows 7 Personal Computer.   -My issue is as follows.  My music continually stopping while playing, where I have to (x) out  to restart my music. T...
  • Dreadlord
  • Community Legend
  • 1129 Views
  • 14 comments
  • 0 likes
  • Windows
  • Closed
  • 1129 Views
  • 14 comments
  • 0 votes

android 4.4.2 Kitkat - spotify crashes on background

spotify crashes almost everytime when I switch to another app - when it runs in the background.

  • Regular
  • spotify crashes almost everytime when I switch to another app - when it runs in the background.
  • accelgronvall
  • Newbie
  • 571 Views
  • 3 comments
  • 0 likes
  • Android
    Mobile
  • Closed
  • 571 Views
  • 3 comments
  • 0 votes

Crossfade not working

In the lates windows version of Spotify (1.0.15.133) crossfading seems to be broken when the playback didn't start at 0:00.

  • Gig Goer
  • In the lates windows version of Spotify (1.0.15.133) crossfading seems to be broken when the playback didn't start at 0:00.
  • t-carter1
  • Newbie
  • 463 Views
  • 4 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 463 Views
  • 4 comments
  • 0 votes

Linux version 1.0.15.137 segfault when resuming song quickly upon start

There is a segfault in this most recent beta version of Spotify when running on fully up to date Archlinux, in where if you quickly resume a song right as you are opening spotify, you will get a segfault. The error reads: ../../third_party/tcmalloc/c...

  • Casual Listener
  • There is a segfault in this most recent beta version of Spotify when running on fully up to date Archlinux, in where if you quickly resume a song right as you are opening spotify, you will get a segf...
  • user-removed
  • Not applicable
  • 683 Views
  • 5 comments
  • 0 likes
  • Desktop
    Linux
  • Closed
  • 683 Views
  • 5 comments
  • 0 votes

Cannot enter Password on a Windows PC. Cannot Log In with Facebook on a Windows PC.

Cannot enter Password on Spotify on a Windows PC. Cannot Log In with Facebook on Spotify on a Windows PC. The UserName is OK on Spotify on a Windows PC. This issue has been submitted by many users in the Help - Desktop (Linux, Windows, Web Player) se...

  • Visitor
  • Cannot enter Password on Spotify on a Windows PC. Cannot Log In with Facebook on Spotify on a Windows PC. The UserName is OK on Spotify on a Windows PC. This issue has been submitted b...
  • Pete
  • Roadie
  • 653 Views
  • 4 comments
  • 0 likes
  • Windows
  • Closed
  • 653 Views
  • 4 comments
  • 0 votes

Samsung S5 - App no working

Since last update I received on Oct 5, 2015 I can't listen spotify in my Samsung S5, as I see on the web, there is a lot of people with this problem.I'v tryied uninstall the application, clean the cache, delete all files and even I reset to default m...

  • Casual Listener
  • Since last update I received on Oct 5, 2015 I can't listen spotify in my Samsung S5, as I see on the web, there is a lot of people with this problem. I'v tryied uninstall the application, clean the ...
  • Pete
  • Roadie
  • 4469 Views
  • 37 comments
  • 0 likes
  • Android
    bug
    Samsung S5
  • Closed
  • 4469 Views
  • 37 comments
  • 0 votes

Spotify desktop Mac skips to next track in radio when the user clicks on album art

Issue: When I'm listening to a radio station on Mac desktop and click on the album art, Spotify skips to the next track in the queue. Reproduction steps:Start playing an artist radio station previously created by me.Browse away from the currently pla...

  • Roadie
  • Issue: When I'm listening to a radio station on Mac desktop and click on the album art, Spotify skips to the next track in the queue.   Reproduction steps: Start playing an artist radio...
  • cizkek_
  • Music Fan
  • 564 Views
  • 4 comments
  • 0 likes
  • Desktop
    Mac
  • Closed
  • 564 Views
  • 4 comments
  • 0 votes

Unable to click Notification Dropdown

OS: Windows 7 Spotify: 1.0.15.133.gf21970bd desktop Account: Premium Spotify, I logged into the application and the notification icon showed I had 5 new notifications. However, when I attempt to click to see the new notifications, the functionality i...

  • Casual Listener
  • OS: Windows 7 Spotify:  1.0.15.133.gf21970bd desktop Account: Premium   Spotify,   I logged into the application and the notification icon showed I had 5 new notifications....
  • Pete
  • Roadie
  • 7501 Views
  • 74 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 7501 Views
  • 74 comments
  • 0 votes

Songs wont play

I made some playlists and downloaded the songs in to them. But, when im on Windows, it constantly says that the songs are unavailable. Works perfectly on my iPhone however

  • Casual Listener
  • I made some playlists and downloaded the songs in to them. But, when im on Windows, it constantly says that the songs are unavailable. Works perfectly on my iPhone however
  • Dreadlord
  • Community Legend
  • 664 Views
  • 7 comments
  • 0 likes
  • Windows
  • Closed
  • 664 Views
  • 7 comments
  • 0 votes

No sound from internal speakers after unplugging USB speakers

After unplugging my USB speakers Spotify makes no sound.Macbook Pro, OS X El Capitan‎System settings revert to 'Internal Speakers'Other programs are audible through internal speakersSpotify is playing (I can see track time increasing)Restarting spoti...

  • Casual Listener
  • After unplugging my USB speakers Spotify makes no sound. Macbook Pro, OS X El Capitan‎ System settings revert to 'Internal Speakers' Other programs are audible through internal speakers Spotify ...
  • Goodman
  • Spotify Legend
  • 505 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mac
  • Closed
  • 505 Views
  • 2 comments
  • 0 votes

Changing 'uppspelningskö' on iPhone while using Spotify Connect does not work

I have an Argon streaming device which I control from my iPhone using Spotify Connect. When adding a song to the play queue nothing happens. If I instead do1. Add a song to play queue while listening through Argon2. Switch to listening on the iPhone ...

  • Casual Listener
  • I have an Argon streaming device which I control from my iPhone using Spotify Connect. When adding a song to the play queue nothing happens. If I instead do 1. Add a song to play queue while listeni...
  • Jason
  • Spotify Legend
  • 479 Views
  • 9 comments
  • 0 likes
  • iOS iPhone 'Spotify connect'
  • Closed
  • 479 Views
  • 9 comments
  • 0 votes

[All Platforms] [Crossfade] Crossfade Cuts Songs Off If Their Is An AD

Thread: 1214196 Description:Crossfade cuts off the song when an AD plays directly after a song, instead if Crossfading it will just cut the song short and start playing the AD To reproduce: Activate Crossfade (Any Length) Play Any Song And Wait For A...

  • Community Legend
  • Thread: 1214196 Description: Crossfade cuts off the song when an AD plays directly after a song, instead if Crossfading it will just cut the song short and start playing the AD To reproduce:...
  • user-removed
  • Not applicable
  • 1204 Views
  • 8 comments
  • 0 likes
  • Ad
    Android
    Desktop
    iOS
    Mobile
  • Closed
  • 1204 Views
  • 8 comments
  • 0 votes

Playlist updating during playback results in incorrect songs showing as playing.

Noticed this bug on the desktop client (version 1.0.14.124.g4dfabc52): Started playback from Discover Weekly Playlist.Changed to another playlist.Changed back and Discover Weekly playlist was refreshed. The currently playing song, as shown in the bot...

  • Casual Listener
  • Noticed this bug on the desktop client (version 1.0.14.124.g4dfabc52):   Started playback from Discover Weekly Playlist. Changed to another playlist. Changed back and Discover Weekly playlis...
  • Dreadlord
  • Community Legend
  • 625 Views
  • 14 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 625 Views
  • 14 comments
  • 0 votes

Shuffle turns itself on

While using a playlist on the Windows desktop app v.1.0.14.124 (premium account), I verify shuffle is disabled (grayed out, not green). After at least one song, shuffle turns itself on.

  • Casual Listener
  • While using a playlist on the Windows desktop app v.1.0.14.124 (premium account), I verify shuffle is disabled (grayed out, not green).  After at least one song, shuffle turns its...
  • Dreadlord
  • Community Legend
  • 313 Views
  • 3 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 313 Views
  • 3 comments
  • 0 votes

Bug spotted after updating to IOS 9.0.1 related to wechat

After updating my iphone and ipad to ios 9.0.1, I realise that my spotify doesn't continue to play music after playing a voice message in Wechat.For example, when I am listening to a song in spotify, then I listen to a voice message in Wechat from a ...

  • Casual Listener
  • After updating my iphone and ipad to ios 9.0.1, I realise that my spotify doesn't continue to play music after playing a voice message in Wechat. For example, when I am listening to a song in spotif...
  • Dreadlord
  • Community Legend
  • 336 Views
  • 2 comments
  • 0 likes
  • iOS
  • Closed
  • 336 Views
  • 2 comments
  • 0 votes

Spotify periodically spikes in CPU & RAM usage

Hello,I've been noticing some issues with Spotify spiking in CPU/RAM usage for some time now, just been too lazy to report it until now. The less common issue is the high CPU usage. I notice this when my CPU cooler starts getting louder. Upon checkin...

  • Casual Listener
  • Hello, I've been noticing some issues with Spotify spiking in CPU/RAM usage for some time now, just been too lazy to report it until now.   The less common issue is the high CPU usage. I noti...
  • Dreadlord
  • Community Legend
  • 911 Views
  • 4 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 911 Views
  • 4 comments
  • 0 votes