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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Switching from Chromecast to device, bluetooth is ignored.

Device: LG G4Operating System Version: Android 5.1Spotify Version: 3.9.0.965Description: Casting spotify to a chromecast and then switching back to the cellphone using a bluetooth headset the device will not utilize the bluetooth connection. The musi...

  • Casual Listener
  • Device:  LG G4 Operating System Version:  Android 5.1 Spotify Version:   3.9.0.965 Description:  C asting spotify to a chromecast and then switching back to the cellphone ...
  • James
  • Spotify
  • 457 Views
  • 5 comments
  • 0 likes
  • Android
  • Closed
  • 457 Views
  • 5 comments
  • 0 votes

Music stops playing through out the day.

Windows 7 Personal Computer. -My issue is as follows. My music continually stopping while playing, where I have to (x) out to restart my music. This happens several times a day. Yes, I have reinstalled several times along with a safemode install, plu...

  • Music Fan
  •        Windows 7 Personal Computer.   -My issue is as follows.  My music continually stopping while playing, where I have to (x) out  to restart my musi...
  • Dreadlord
  • Community Legend
  • 1129 Views
  • 14 comments
  • 0 likes
  • Windows
  • Closed
  • 1129 Views
  • 14 comments
  • 0 votes

android 4.4.2 Kitkat - spotify crashes on background

spotify crashes almost everytime when I switch to another app - when it runs in the background.

  • Regular
  • spotify crashes almost everytime when I switch to another app - when it runs in the background.
  • accelgronvall
  • Newbie
  • 570 Views
  • 3 comments
  • 0 likes
  • Android
    Mobile
  • Closed
  • 570 Views
  • 3 comments
  • 0 votes

Crossfade not working

In the lates windows version of Spotify (1.0.15.133) crossfading seems to be broken when the playback didn't start at 0:00.

  • Gig Goer
  • In the lates windows version of Spotify (1.0.15.133) crossfading seems to be broken when the playback didn't start at 0:00.
  • t-carter1
  • Newbie
  • 463 Views
  • 4 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 463 Views
  • 4 comments
  • 0 votes

Linux version 1.0.15.137 segfault when resuming song quickly upon start

There is a segfault in this most recent beta version of Spotify when running on fully up to date Archlinux, in where if you quickly resume a song right as you are opening spotify, you will get a segfault. The error reads: ../../third_party/tcmalloc/c...

  • Casual Listener
  • There is a segfault in this most recent beta version of Spotify when running on fully up to date Archlinux, in where if you quickly resume a song right as you are opening spotify, you will get a segf...
  • user-removed
  • Not applicable
  • 683 Views
  • 5 comments
  • 0 likes
  • Desktop
    Linux
  • Closed
  • 683 Views
  • 5 comments
  • 0 votes

Cannot enter Password on a Windows PC. Cannot Log In with Facebook on a Windows PC.

Cannot enter Password on Spotify on a Windows PC. Cannot Log In with Facebook on Spotify on a Windows PC. The UserName is OK on Spotify on a Windows PC. This issue has been submitted by many users in the Help - Desktop (Linux, Windows, Web Player) se...

  • Visitor
  • Cannot enter Password on Spotify on a Windows PC. Cannot Log In with Facebook  on Spotify on a Windows PC. The UserName is OK on Spotify on a Windows PC. This issue has been submitted ...
  • Pete
  • Roadie
  • 653 Views
  • 4 comments
  • 0 likes
  • Windows
  • Closed
  • 653 Views
  • 4 comments
  • 0 votes

Samsung S5 - App no working

Since last update I received on Oct 5, 2015 I can't listen spotify in my Samsung S5, as I see on the web, there is a lot of people with this problem.I'v tryied uninstall the application, clean the cache, delete all files and even I reset to default m...

  • Casual Listener
  • Since last update I received on Oct 5, 2015 I can't listen spotify in my Samsung S5, as I see on the web, there is a lot of people with this problem. I'v tryied uninstall the application, clean the ...
  • Pete
  • Roadie
  • 4463 Views
  • 37 comments
  • 0 likes
  • Android
    bug
    Samsung S5
  • Closed
  • 4463 Views
  • 37 comments
  • 0 votes

Spotify desktop Mac skips to next track in radio when the user clicks on album art

Issue: When I'm listening to a radio station on Mac desktop and click on the album art, Spotify skips to the next track in the queue. Reproduction steps:Start playing an artist radio station previously created by me.Browse away from the currently pla...

  • Roadie
  • Issue: When I'm listening to a radio station on Mac desktop and click on the album art, Spotify skips to the next track in the queue.   Reproduction steps: Start playing an artist radio...
  • cizkek_
  • Music Fan
  • 564 Views
  • 4 comments
  • 0 likes
  • Desktop
    Mac
  • Closed
  • 564 Views
  • 4 comments
  • 0 votes

Unable to click Notification Dropdown

OS: Windows 7 Spotify: 1.0.15.133.gf21970bd desktop Account: Premium Spotify, I logged into the application and the notification icon showed I had 5 new notifications. However, when I attempt to click to see the new notifications, the functionality i...

  • Casual Listener
  • OS: Windows 7 Spotify:  1.0.15.133.gf21970bd desktop Account: Premium   Spotify,   I logged into the application and the notification icon showed I had 5 new notifications....
  • Pete
  • Roadie
  • 7497 Views
  • 74 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 7497 Views
  • 74 comments
  • 0 votes

Songs wont play

I made some playlists and downloaded the songs in to them. But, when im on Windows, it constantly says that the songs are unavailable. Works perfectly on my iPhone however

  • Casual Listener
  • I made some playlists and downloaded the songs in to them. But, when im on Windows, it constantly says that the songs are unavailable. Works perfectly on my iPhone however
  • Dreadlord
  • Community Legend
  • 664 Views
  • 7 comments
  • 0 likes
  • Windows
  • Closed
  • 664 Views
  • 7 comments
  • 0 votes

No sound from internal speakers after unplugging USB speakers

After unplugging my USB speakers Spotify makes no sound.Macbook Pro, OS X El Capitan‎System settings revert to 'Internal Speakers'Other programs are audible through internal speakersSpotify is playing (I can see track time increasing)Restarting spoti...

  • Casual Listener
  • After unplugging my USB speakers Spotify makes no sound. Macbook Pro, OS X El Capitan‎ System settings revert to 'Internal Speakers' Other programs are audible through internal speakers Spotify ...
  • Goodman
  • Spotify Legend
  • 505 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mac
  • Closed
  • 505 Views
  • 2 comments
  • 0 votes

Changing 'uppspelningskö' on iPhone while using Spotify Connect does not work

I have an Argon streaming device which I control from my iPhone using Spotify Connect. When adding a song to the play queue nothing happens. If I instead do1. Add a song to play queue while listening through Argon2. Switch to listening on the iPhone ...

  • Casual Listener
  • I have an Argon streaming device which I control from my iPhone using Spotify Connect. When adding a song to the play queue nothing happens. If I instead do 1. Add a song to play queue while listeni...
  • Jason
  • Spotify Legend
  • 479 Views
  • 9 comments
  • 0 likes
  • iOS iPhone 'Spotify connect'
  • Closed
  • 479 Views
  • 9 comments
  • 0 votes

[All Platforms] [Crossfade] Crossfade Cuts Songs Off If Their Is An AD

Thread: 1214196 Description:Crossfade cuts off the song when an AD plays directly after a song, instead if Crossfading it will just cut the song short and start playing the AD To reproduce: Activate Crossfade (Any Length) Play Any Song And Wait For A...

  • Community Legend
  • Thread: 1214196 Description: Crossfade cuts off the song when an AD plays directly after a song, instead if Crossfading it will just cut the song short and start playing the AD To reproduce:...
  • user-removed
  • Not applicable
  • 1204 Views
  • 8 comments
  • 0 likes
  • Ad
    Android
    Desktop
    iOS
    Mobile
  • Closed
  • 1204 Views
  • 8 comments
  • 0 votes

Playlist updating during playback results in incorrect songs showing as playing.

Noticed this bug on the desktop client (version 1.0.14.124.g4dfabc52): Started playback from Discover Weekly Playlist.Changed to another playlist.Changed back and Discover Weekly playlist was refreshed. The currently playing song, as shown in the bot...

  • Casual Listener
  • Noticed this bug on the desktop client (version 1.0.14.124.g4dfabc52):   Started playback from Discover Weekly Playlist. Changed to another playlist. Changed back and Discover Weekly playlis...
  • Dreadlord
  • Community Legend
  • 625 Views
  • 14 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 625 Views
  • 14 comments
  • 0 votes

Shuffle turns itself on

While using a playlist on the Windows desktop app v.1.0.14.124 (premium account), I verify shuffle is disabled (grayed out, not green). After at least one song, shuffle turns itself on.

  • Casual Listener
  • While using a playlist on the Windows desktop app v.1.0.14.124 (premium account), I verify shuffle is disabled (grayed out, not green).  After at least one song, shuffle turns its...
  • Dreadlord
  • Community Legend
  • 313 Views
  • 3 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 313 Views
  • 3 comments
  • 0 votes

Bug spotted after updating to IOS 9.0.1 related to wechat

After updating my iphone and ipad to ios 9.0.1, I realise that my spotify doesn't continue to play music after playing a voice message in Wechat.For example, when I am listening to a song in spotify, then I listen to a voice message in Wechat from a ...

  • Casual Listener
  • After updating my iphone and ipad to ios 9.0.1, I realise that my spotify doesn't continue to play music after playing a voice message in Wechat. For example, when I am listening to a song in spotif...
  • Dreadlord
  • Community Legend
  • 336 Views
  • 2 comments
  • 0 likes
  • iOS
  • Closed
  • 336 Views
  • 2 comments
  • 0 votes

Spotify periodically spikes in CPU & RAM usage

Hello,I've been noticing some issues with Spotify spiking in CPU/RAM usage for some time now, just been too lazy to report it until now. The less common issue is the high CPU usage. I notice this when my CPU cooler starts getting louder. Upon checkin...

  • Casual Listener
  • Hello, I've been noticing some issues with Spotify spiking in CPU/RAM usage for some time now, just been too lazy to report it until now.   The less common issue is the high CPU usage. I noti...
  • Dreadlord
  • Community Legend
  • 911 Views
  • 4 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 911 Views
  • 4 comments
  • 0 votes

Shuffle (random play) Broken

Since the past week or so, or when ever the last update went through, the songs are not so random when on "shuffle" mode. It will play 2 or 3 songs, then it repeats the 4th song like 2 or 3 times. Then it plays a few more songs.... and after another ...

  • Visitor
  • Since the past week or so, or when ever the last update went through, the songs are not so random when on "shuffle" mode.   It will play 2 or 3 songs, then it repeats the 4th song like 2 or 3 ...
  • Goodman
  • Spotify Legend
  • 420 Views
  • 2 comments
  • 0 likes
  • Windows
  • Closed
  • 420 Views
  • 2 comments
  • 0 votes

Music doesn't start or stops after 9sec

I've recently been having a problem with both my Windows and iOS that a track will either just stop playing after about 9 seconds (but the tracker will indicate that it's still playing) or the track simply won't start playing at all.I've got spotify ...

  • Casual Listener
  • I've recently been having a problem with both my Windows and iOS that a track will either just stop playing after about 9 seconds (but the tracker will indicate that it's still playing) or the track ...
  • Dreadlord
  • Community Legend
  • 369 Views
  • 2 comments
  • 0 likes
  • iOS
    Windows
  • Closed
  • 369 Views
  • 2 comments
  • 0 votes

Last.fm 'Could not find Spotify...' problem

(this is repost from last.fm forums - full conversation is here) I'll try to describe it in step by step. (I have 19,466 SCROBBLES and have Spotify installed)This is my work PC:I load last.fm and press 'Play your library''Connecting Spotify...' appea...

  • Casual Listener
  • (this is repost from last.fm forums -  full conversation is here)   I'll try to describe it in step by step. (I have 19,466 SCROBBLES and have Spotify installed) This is ...
  • user-removed
  • Not applicable
  • 971 Views
  • 10 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 971 Views
  • 10 comments
  • 0 votes