Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

No sound from internal speakers after unplugging USB speakers

After unplugging my USB speakers Spotify makes no sound.Macbook Pro, OS X El Capitan‎System settings revert to 'Internal Speakers'Other programs are audible through internal speakersSpotify is playing (I can see track time increasing)Restarting spoti...

  • Casual Listener
  • After unplugging my USB speakers Spotify makes no sound. Macbook Pro, OS X El Capitan‎ System settings revert to 'Internal Speakers' Other programs are audible through internal speakers Spotify ...
  • Goodman
  • Spotify Legend
  • 505 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mac
  • Closed
  • 505 Views
  • 2 comments
  • 0 votes

Changing 'uppspelningskö' on iPhone while using Spotify Connect does not work

I have an Argon streaming device which I control from my iPhone using Spotify Connect. When adding a song to the play queue nothing happens. If I instead do1. Add a song to play queue while listening through Argon2. Switch to listening on the iPhone ...

  • Casual Listener
  • I have an Argon streaming device which I control from my iPhone using Spotify Connect. When adding a song to the play queue nothing happens. If I instead do 1. Add a song to play queue while listeni...
  • Jason
  • Spotify Legend
  • 479 Views
  • 9 comments
  • 0 likes
  • iOS iPhone 'Spotify connect'
  • Closed
  • 479 Views
  • 9 comments
  • 0 votes

[All Platforms] [Crossfade] Crossfade Cuts Songs Off If Their Is An AD

Thread: 1214196 Description:Crossfade cuts off the song when an AD plays directly after a song, instead if Crossfading it will just cut the song short and start playing the AD To reproduce: Activate Crossfade (Any Length) Play Any Song And Wait For A...

  • Community Legend
  • Thread: 1214196 Description: Crossfade cuts off the song when an AD plays directly after a song, instead if Crossfading it will just cut the song short and start playing the AD To reproduce:...
  • user-removed
  • Not applicable
  • 1204 Views
  • 8 comments
  • 0 likes
  • Ad
    Android
    Desktop
    iOS
    Mobile
  • Closed
  • 1204 Views
  • 8 comments
  • 0 votes

Playlist updating during playback results in incorrect songs showing as playing.

Noticed this bug on the desktop client (version 1.0.14.124.g4dfabc52): Started playback from Discover Weekly Playlist.Changed to another playlist.Changed back and Discover Weekly playlist was refreshed. The currently playing song, as shown in the bot...

  • Casual Listener
  • Noticed this bug on the desktop client (version 1.0.14.124.g4dfabc52):   Started playback from Discover Weekly Playlist. Changed to another playlist. Changed back and Discover Weekly playlis...
  • Dreadlord
  • Community Legend
  • 625 Views
  • 14 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 625 Views
  • 14 comments
  • 0 votes

Shuffle turns itself on

While using a playlist on the Windows desktop app v.1.0.14.124 (premium account), I verify shuffle is disabled (grayed out, not green). After at least one song, shuffle turns itself on.

  • Casual Listener
  • While using a playlist on the Windows desktop app v.1.0.14.124 (premium account), I verify shuffle is disabled (grayed out, not green).  After at least one song, shuffle turns its...
  • Dreadlord
  • Community Legend
  • 313 Views
  • 3 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 313 Views
  • 3 comments
  • 0 votes

Bug spotted after updating to IOS 9.0.1 related to wechat

After updating my iphone and ipad to ios 9.0.1, I realise that my spotify doesn't continue to play music after playing a voice message in Wechat.For example, when I am listening to a song in spotify, then I listen to a voice message in Wechat from a ...

  • Casual Listener
  • After updating my iphone and ipad to ios 9.0.1, I realise that my spotify doesn't continue to play music after playing a voice message in Wechat. For example, when I am listening to a song in spotif...
  • Dreadlord
  • Community Legend
  • 336 Views
  • 2 comments
  • 0 likes
  • iOS
  • Closed
  • 336 Views
  • 2 comments
  • 0 votes

Spotify periodically spikes in CPU & RAM usage

Hello,I've been noticing some issues with Spotify spiking in CPU/RAM usage for some time now, just been too lazy to report it until now. The less common issue is the high CPU usage. I notice this when my CPU cooler starts getting louder. Upon checkin...

  • Casual Listener
  • Hello, I've been noticing some issues with Spotify spiking in CPU/RAM usage for some time now, just been too lazy to report it until now.   The less common issue is the high CPU usage. I noti...
  • Dreadlord
  • Community Legend
  • 911 Views
  • 4 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 911 Views
  • 4 comments
  • 0 votes

Shuffle (random play) Broken

Since the past week or so, or when ever the last update went through, the songs are not so random when on "shuffle" mode. It will play 2 or 3 songs, then it repeats the 4th song like 2 or 3 times. Then it plays a few more songs.... and after another ...

  • Visitor
  • Since the past week or so, or when ever the last update went through, the songs are not so random when on "shuffle" mode.   It will play 2 or 3 songs, then it repeats the 4th song like 2 or 3 ...
  • Goodman
  • Spotify Legend
  • 420 Views
  • 2 comments
  • 0 likes
  • Windows
  • Closed
  • 420 Views
  • 2 comments
  • 0 votes

Music doesn't start or stops after 9sec

I've recently been having a problem with both my Windows and iOS that a track will either just stop playing after about 9 seconds (but the tracker will indicate that it's still playing) or the track simply won't start playing at all.I've got spotify ...

  • Casual Listener
  • I've recently been having a problem with both my Windows and iOS that a track will either just stop playing after about 9 seconds (but the tracker will indicate that it's still playing) or the track ...
  • Dreadlord
  • Community Legend
  • 369 Views
  • 2 comments
  • 0 likes
  • iOS
    Windows
  • Closed
  • 369 Views
  • 2 comments
  • 0 votes

Last.fm 'Could not find Spotify...' problem

(this is repost from last.fm forums - full conversation is here) I'll try to describe it in step by step. (I have 19,466 SCROBBLES and have Spotify installed)This is my work PC:I load last.fm and press 'Play your library''Connecting Spotify...' appea...

  • Casual Listener
  • (this is repost from last.fm forums -  full conversation is here)   I'll try to describe it in step by step. (I have 19,466 SCROBBLES and have Spotify installed) This is my w...
  • user-removed
  • Not applicable
  • 971 Views
  • 10 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 971 Views
  • 10 comments
  • 0 votes

BMW Connected Bug since Spotify 4.0 update

Since updating to Spotify 4.0.0.919 BMW Connected Drive Menu dont' show the "More Apps" menu when Spotify App is running. With other apps running, "More Apps" menu is shown in the BMW Connected Drive Menu to switch to other available Apps. I have thi...

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  • Music Fan
  • Since updating to Spotify 4.0.0.919 BMW Connected Drive Menu dont' show the "More Apps" menu when Spotify App is running. With other apps running, "More Apps" menu is shown in the BMW Connected Dri...
  • Pete
  • Roadie
  • 6204 Views
  • 24 comments
  • 0 likes
  • iOS
  • Closed
  • 6204 Views
  • 24 comments
  • 0 votes

Mac OS: Coming out of stand-by playing via Bluetooth doesn't work

Spotify has a problem with stand-by and Bluetooth on Mac OS X. When I open my Macbook Pro and it comes out of stand-by it automatically reconnects to my Bluetooth-speaker. When the Spotify-app is still open and I hit play I see the song playing (the ...

  • Casual Listener
  • Spotify has a problem with stand-by and Bluetooth on Mac OS X. When I open my Macbook Pro and it comes out of stand-by it automatically reconnects to my Bluetooth-speaker. When the Spotify-app is sti...
  • meahtenoha
  • Spotify
  • 807 Views
  • 4 comments
  • 0 likes
  • Mac
  • Closed
  • 807 Views
  • 4 comments
  • 0 votes

Local FIles Named Incorrectly

The local songs I have chosen to be synced are fine, but once synced, the names are showing up incorrectly. The apostrophe in the file name of any of my local files are missing on the local files of Spotify, leading to those specific files not being ...

  • Casual Listener
  • The local songs I have chosen to be synced are fine, but once synced, the names are showing up incorrectly. The apostrophe in the file name of any of my local files are missing on the local files of ...
  • meahtenoha
  • Spotify
  • 1179 Views
  • 2 comments
  • 0 likes
  • Desktop
    Rename Local Files
  • Closed
  • 1179 Views
  • 2 comments
  • 0 votes

Dragon by Nuance Issues when trying to play Spofiy songs via Voice Commands

I'm using Dragon by Nuance. In the past, I've been able to use Dragon via voice control to play any tracks on Spotify. When I now try to connect, I receive the following an error stating that version 1.0.14.124 is not compatible with my Dragon (versi...

  • Casual Listener
  • I'm using Dragon by Nuance.  In the past, I've been able to use Dragon via voice control to play any tracks on Spotify.  When I now try to connect, I receive the following an error stating ...
  • Pete
  • Roadie
  • 1508 Views
  • 5 comments
  • 0 likes
  • Dragon by Nuance
  • Closed
  • 1508 Views
  • 5 comments
  • 0 votes

Issue with playing from web on linux

When I am listening to Spotify on Linux, keyboard shortcuts work fine. As soon as I play a link from the web to my local client, my shortcuts no longer work until I restart Spotify

  • Casual Listener
  • When I am listening to Spotify on Linux, keyboard shortcuts work fine. As soon as I play a link from the web to my local client, my shortcuts no longer work until I restart Spotify
  • Pete
  • Roadie
  • 703 Views
  • 2 comments
  • 0 likes
  • Desktop
    Linux
  • Closed
  • 703 Views
  • 2 comments
  • 0 votes

[IOS]offline playing not available. online playing also.

Hi Spotify team, i've found my spotify unable to play offine. moreover, all songs are not able to play.I've reinstalled the APP for a few times, and i can only play one song normally after the -, then everything problem emerged again as before (unabl...

  • Casual Listener
  • Hi Spotify team,   i've found my spotify unable to play offine. moreover, all songs are not able to play. I've reinstalled the APP for a few times, and i can only play one song norm...
  • jean3601
  • Community Legend
  • 1202 Views
  • 4 comments
  • 0 likes
  • iOS
  • Closed
  • 1202 Views
  • 4 comments
  • 0 votes

New Releases - play button on album cover doesn't work

In the desktop PC version go to Browse > New ReleasesIt displays a grid of new albums, EPs, etcIf you hover over an album cover there's a play button in the middle. I click on it and it doesnt play.I have to click on the album title and then play it ...

  • Casual Listener
  • In the desktop PC version go to Browse > New Releases It displays a grid of new albums, EPs, etc If you hover over an album cover there's a play button in the middle. I click on it and it doesnt...
  • jean3601
  • Community Legend
  • 664 Views
  • 6 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 664 Views
  • 6 comments
  • 0 votes

Grayed Out Play Button, Shuffles Randomly, Repeats Randomly...

It's all so unreliable. Most of the time I open Spotify and the play button at the bottom left of the screen is grayed out and cannot be pressed to pause/play. The scrubber is also grayed out, so I can't see how far through a song I am, or scrub to a...

  • Newbie
  • It's all so unreliable. Most of the time I open Spotify and the play button at the bottom left of the screen is grayed out and cannot be pressed to pause/play. The scrubber is also grayed out, so I c...
  • jean3601
  • Community Legend
  • 621 Views
  • 2 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 621 Views
  • 2 comments
  • 0 votes

Multiple Advertisements Playing Consecutively

Thread: 1200881 Description: Multiple Advertisements are played Consecutively after each other, Without break, some reporting up to 6 Ads playing right after each other.

  • Community Legend
  • Thread: 1200881   Description: Multiple Advertisements are played Consecutively after each other, Without break, some reporting up to 6 Ads playing right after each other.  ...
  • jean3601
  • Community Legend
  • 677 Views
  • 4 comments
  • 0 likes
  • Advertisements
    Android
    iOS
    Mobile
  • Closed
  • 677 Views
  • 4 comments
  • 0 votes

"Payment failed" message paying with PayPal

Thread: 1168043 Description: Some users are getting an email from PayPal saying the payment to Spotify was confirmed, but they receive a "payment failed" message from us. This can be sorted out by our team, please just head over to our contact form w...

  • Spotify
  • Spotify
  • Thread: 1168043   Description: Some users are getting an email from PayPal saying the payment to Spotify was confirmed, but they receive a "payment failed" message from us.   T...
  • Pete
  • Roadie
  • 576 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 576 Views
  • 2 comments
  • 0 votes