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Ongoing Issues

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Forum Posts

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5444 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Closed
  • 5444 Views
  • 30 comments
  • 22 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1204 Views
  • 1 comments
  • 19 likes
  • iOS
    Mac
  • Closed
  • 1204 Views
  • 1 comments
  • 19 votes

Bluetooth play/pause button not working for several weeks now!

The Bluetooth play/pause button does not work (after a few minutes) for several weeks now! Many different Bluetooth headsets and smartwatches are affected (see conversations)!Please fix very soon - it's really annoying not to be able to play/pause th...

  • Music Fan
  • The Bluetooth play/pause button does not work (after a few minutes) for several weeks now! Many different Bluetooth headsets and smartwatches are affected (see conversations)! Please fix very soon...
  • FabianS_Bogota
  • Roadie
  • 2670 Views
  • 18 comments
  • 20 likes
  • Bluetooth play-pause button not working
  • Closed
  • 2670 Views
  • 18 comments
  • 20 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

  • Regular
  • I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
  • Tuckerbag
  • Newbie
  • 4595 Views
  • 28 comments
  • 21 likes
  • Shuffle in playlists
    Spotify Conect
  • Closed
  • 4595 Views
  • 28 comments
  • 21 votes

Spotify + Chromecast [Audio] Experience = awful

In the last couple of months, Spotify's Chromecast support on Android has gone to **bleep**. Issues I've been experiencing:1) Volume control *only* works when the Spotify app is on-screen. It used to be that when you put Spotify in the background, vo...

  • Casual Listener
  • In the last couple of months, Spotify's Chromecast support on Android has gone to **bleep**.   Issues I've been experiencing: 1) Volume control *only* works when the Spotify app is on-screen....
  • Julian
  • Moderator
  • 1361 Views
  • 3 comments
  • 20 likes
  • Closed
  • 1361 Views
  • 3 comments
  • 20 votes

Samsung Gear Fit 2 Pro Offline play is incredibly buggy

I just purchased the Samsung Gear Fit 2 Pro.Soley to use the Spotify on runs and leave my phone.I log into the stream wifi. Download my playlists.All the songs on the playlist have the green arrow.I turn on offline play in the settings.Below are the ...

  • Casual Listener
  • I just purchased the Samsung Gear Fit 2 Pro. Soley to use the Spotify on runs and leave my phone. I log into the stream wifi.  Download my playlists. All the songs on the playlist have the g...
  • Alfredo
  • Roadie
  • 7713 Views
  • 26 comments
  • 17 likes
  • Closed
  • 7713 Views
  • 26 comments
  • 17 votes

F4 key does not work on MacBook Pro with touchbar if Spotify is running

Steps to reproduce:1. Open Spotify2. Open keyboard viewer. The steps are in https://discussions.apple.com/message/16679941#message166799413. Press F4 key either via "fn + F4 on the touchbar" or an external keyboard. Expected result:All the apps shoul...

  • Casual Listener
  • Steps to reproduce: 1. Open Spotify 2. Open keyboard viewer. The steps are in https://discussions.apple.com/message/16679941#message16679941 3. Press F4 key either via "fn + F4 on the touchbar" or...
  • Melody
  • Community Manager
  • 11510 Views
  • 52 comments
  • 18 likes
  • Closed
  • 11510 Views
  • 52 comments
  • 18 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

  • Casual Listener
  • Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
  • Gottabmxd
  • Newbie
  • 13257 Views
  • 61 comments
  • 15 likes
  • advert
    stuck
    Web Player
  • Closed
  • 13257 Views
  • 61 comments
  • 15 votes

[Desktop][Search] Bring back search by year

I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.

  • Casual Listener
  • I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.
  • Alfredo
  • Roadie
  • 540 Views
  • 4 comments
  • 13 likes
  • Desktop
    Search
  • Closed
  • 540 Views
  • 4 comments
  • 13 votes

Cannot connect to Google home /chromecast

I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to device). This is a problem on multiple devices. All ...

  • Casual Listener
  • I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to d...
  • William_13
  • Gig Goer
  • 1752 Views
  • 30 comments
  • 13 likes
  • k
  • Closed
  • 1752 Views
  • 30 comments
  • 13 votes

Can´t remove playlist picture

I want to remove a playlist picture and go back to the 4-picture covers that I had before, but it doesn´t seem to work. I can replace the picture, but not remove it to the former status. Everytime I open Spotify (or log in) the picture that I tried t...

  • Casual Listener
  • I want to remove a playlist picture and go back to the 4-picture covers that I had before, but it doesn´t seem to work. I can replace the picture, but not remove it to the former status. Everytime I ...
  • Erika
  • Roadie
  • 11652 Views
  • 3 comments
  • 14 likes
  • Windows
  • Closed
  • 11652 Views
  • 3 comments
  • 14 votes

Recently played artists

I just opened Spotify to see that all my recently played artists have gone apart from 2, and 3 others have been added. All of which are artists I strongly dislike and have never listened to. One of these artists is PWR BTTM. I would really like to re...

  • Casual Listener
  • I just opened Spotify to see that all my recently played artists have gone apart from 2, and 3 others have been added. All of which are artists I strongly dislike and have never listened to. One of t...
  • JuanSebastian
  • Roadie
  • 1281 Views
  • 18 comments
  • 15 likes
  • Closed
  • 1281 Views
  • 18 comments
  • 15 votes

Wrong Title when playing in car over A2DP

Since the last update my car system gets the wrong title information: First track - correct titleSecond track - title of firstThird track - title of secondfourth track - title of thirdand so on please repair!

  • Casual Listener
  • Since the last update my car system gets the wrong title information:   First track - correct title Second track - title of first Third track - title of second fourth track - title of ...
  • Erika
  • Roadie
  • 2834 Views
  • 12 comments
  • 15 likes
  • Android
  • Closed
  • 2834 Views
  • 12 comments
  • 15 votes

Inbox/sharing with another user disappeared

My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my followers, and the inbox icon is gone entirely. How do I fi...

  • Casual Listener
  • My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my follower...
  • ricrad
  • Newbie
  • 522 Views
  • 5 comments
  • 15 likes
  • Desktop
    Desktop Player
    Desktop Windows
    inbox
    share music
    share playlists
  • Closed
  • 522 Views
  • 5 comments
  • 15 votes

Longstanding issues with Chromecast (Android and Web player)

Current and longstanding issues with Chromecast (both Android and Web player):- Availble Chromecast devices are regularly not listed in the Devices tab even when they are available and visible to other apps. This can sometimes be fixed by using anoth...

  • Casual Listener
  • Current and longstanding issues with Chromecast (both Android and Web player): - Availble Chromecast devices are regularly not listed in the Devices tab even when they are available a...
  • William_13
  • Gig Goer
  • 941 Views
  • 12 comments
  • 12 likes
  • Android
    Desktop
  • Closed
  • 941 Views
  • 12 comments
  • 12 votes

Losing connection to Chromecast

Since a few days the connection to a Google Chromecast is not usuable anymore. I can connect and play a song but after that the connection is still there but I cannot pause, skip, play another song or change the volume. Disabling battery savings is n...

  • Casual Listener
  • Since a few days the connection to a Google Chromecast is not usuable anymore. I can connect and play a song but after that the connection is still there but I cannot pause, skip, play another song o...
  • Alfredo
  • Roadie
  • 4245 Views
  • 42 comments
  • 13 likes
  • Android
  • Closed
  • 4245 Views
  • 42 comments
  • 13 votes

Amazon Echo playback stutters - Spotify becomes unusable

Hifor a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot). I made a video of the issue, listen for yourself:https://www.youtube.com/watch?v=ciSuQOBMuCE This only happens with Spotify. All ...

  • Regular
  • Hi for a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot).   I made a video of the issue, listen for yourself: https://www....
  • Alfredo
  • Roadie
  • 3584 Views
  • 10 comments
  • 11 likes
  • Closed
  • 3584 Views
  • 10 comments
  • 11 votes

Windows update : 1.0.75.454 / Space bar not responding when typing a playlist description

EMERGENCY Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7 To reproduce : 1 - Click : New playlist 2 - Start typing a title : space bar not responding (if music is playing, it stops when you hit the spac...

  • Spotify Star
  • Spotify Star
  • EMERGENCY   Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7   To reproduce : 1 - Click : New playlist 2 - Start typing a title ...
  • ZullyB
  • Roadie
  • 596 Views
  • 6 comments
  • 11 likes
  • last update
    playlist description
    space bar
    Windows
  • Closed
  • 596 Views
  • 6 comments
  • 11 votes

Offline Song Loss

Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved, which it definitely is not. I can't find any sati...

  • Regular
  • Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved...
  • William_13
  • Gig Goer
  • 1761 Views
  • 19 comments
  • 12 likes
  • bug
    Offline songs
  • Closed
  • 1761 Views
  • 19 comments
  • 12 votes

[Android] View Album, View Artist, Go to Song Radio grayed out

Device: OnePlus 5TOS: Oreo 8.1Spotify: 8.4.71.762 (also happened in previous verions) The issue is that at random times those three options are just grayed out. There's no problem with the internet connection because I can listen to music and browse ...

Screenshot_20180912-162825.jpg Screenshot_20180912-162810.jpg
  • Composer
  • Device: OnePlus 5T OS: Oreo 8.1 Spotify: 8.4.71.762 (also happened in previous verions)   The issue is that at random times those three options are just grayed out. There's no problem with t...
  • Daisy
  • Spotify Legend
  • 3675 Views
  • 5 comments
  • 9 likes
  • Android
  • Closed
  • 3675 Views
  • 5 comments
  • 9 votes