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Ongoing Issues

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Forum Posts

Arrow Key Folder Navigation : The Sequel

In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. I can use the up/down arrows to step through folders a...

  • Roadie
  • In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. &n...
  • Peter
  • Spotify Legend
  • 1432 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 1432 Views
  • 7 comments
  • 1 votes

Albums (and Artists) cannot be played in offline mode on Samsung Gear Fit 2 Pro

Hi, following scenario:Looking for an Album online via search function. ==> worksSetting the Album to "Download" downloads all the songs. ==> works as well However, when I go into "My Music" (don't whether this ais translated correctly actually it di...

  • Casual Listener
  • Hi,   following scenario: Looking for an Album online via search function. ==> works Setting the Album to "Download" downloads all the songs. ==> works as well   However, when...
  • kukom6
  • Newbie
  • 1541 Views
  • 13 comments
  • 2 likes
  • Offline download
    Samsung Gear Fit 2 (Tizen)
    Samsung Gear Fit 2 Pro
    Samsung Gear Fit 2 Pro (Tizen)
  • Case Closed
  • 1541 Views
  • 13 comments
  • 2 votes

Daily mixes cannot be opened on Android

PlanPremium (Family) DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue : Hello Since 1 week I started losing my daily mixes, one by one, in total I have 5 mixes, and still seeing them on my profile, but when I try to open one of...

  • Regular
  • Plan Premium (Family)  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue :  Hello Since 1 week I started losing my daily mixes, one by one, in t...
  • Peter
  • Spotify Legend
  • 4567 Views
  • 21 comments
  • 0 likes
  • Case Closed
  • 4567 Views
  • 21 comments
  • 0 votes

After recent update Spotify iOS app no longer get connects to dnx573s car head unit.

After update 8.2.0.549 Spotify iOS 10.3.1 app on my iPhone 6splus no longer connects to my KENWOOD DNX 573s. Status hangs on "connecting" on the head unit. Music occasionally plays but controls don't work and no song information is displayed.

  • Casual Listener
  • After update 8.2.0.549 Spotify iOS 10.3.1 app on my iPhone 6splus no longer connects to my KENWOOD DNX 573s. Status hangs on "connecting" on the head unit. Music occasionally plays but controls don't...
  • dandrsun
  • Newbie
  • 1258 Views
  • 5 comments
  • 0 likes
  • Case Closed
  • 1258 Views
  • 5 comments
  • 0 votes

Oops, something went wrong with the playback. Reload

Hi team, Since the latest update, I am unable to stream Spotify through my work PC using Chrome. Was OK before update, but hasn't worked since.

  • Casual Listener
  • Hi team,   Since the latest update, I am unable to stream Spotify through my work PC using Chrome. Was OK before update, but hasn't worked since. 
  • mbrown6
  • Newbie
  • 2376 Views
  • 7 comments
  • 6 likes
  • Case Closed
  • 2376 Views
  • 7 comments
  • 6 votes

MINI

Hi, Just wondering if anyone could help me at all. So I’ve just gotten a new iPhone. On my IPhone 6plus when I connected it to my Mini Cooper 2017 through USB it came up with the Spotify option when I was on the app. However when I connect my USB to ...

  • Casual Listener
  • Hi,    Just wondering if anyone could help me at all. So I’ve just gotten a new iPhone. On my IPhone 6plus when I connected it to my Mini Cooper 2017 through USB it came up with the Spoti...
  • kimwasserman
  • Newbie
  • 385 Views
  • 3 comments
  • 1 likes
  • Case Closed
  • 385 Views
  • 3 comments
  • 1 votes

Web player dislike button in radio doesn't work

Hello! A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hope you can fix it as soon as possible Thank you, Jose.

  • Spotify Star
  • Spotify Star
  • Hello!   A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hop...
  • Katerina
  • Spotify Legend
  • 3136 Views
  • 8 comments
  • 7 likes
  • Web Player
  • Case Closed
  • 3136 Views
  • 8 comments
  • 7 votes

problems playing music in web player

PlanPremiumCountry NetherlandsDeviceChromebookOperating SystemChromebook My Question or Issue I am not able to play music in the web-player, whenever i play a song or playlist it will just randomly go to 5 other songs in quick succession, eventually ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Chromebook Operating System Chromebook   My Question or Issue  I am not able to play music in the web-player, whenever i play a song ...
  • rekle
  • Roadie
  • 19711 Views
  • 130 comments
  • 68 likes
  • music
  • Case Closed
  • 19711 Views
  • 130 comments
  • 68 votes

Unable to download Spotify app on Samsung Smart TV

I have a 2015 Samsung Smart TV, model #UN55H6350AF. I am a Premium subscriber and I have listened to Spotify on my TV (through a Bose speaker system) for about six months. Just this weekend, the Spotify app disappeared from my Samsung apps list. When...

  • Visitor
  • I have a 2015 Samsung Smart TV, model #UN55H6350AF.  I am a Premium subscriber and I have listened to Spotify on my TV (through a Bose speaker system) for about six months.  Just this weeke...
  • Catarun
  • Newbie
  • 9436 Views
  • 9 comments
  • 1 likes
  • Case Closed
  • 9436 Views
  • 9 comments
  • 1 votes

[Android] View Album, View Artist, Go to Song Radio grayed out

Device: OnePlus 5TOS: Oreo 8.1Spotify: 8.4.71.762 (also happened in previous verions) The issue is that at random times those three options are just grayed out. There's no problem with the internet connection because I can listen to music and browse ...

Screenshot_20180912-162825.jpg Screenshot_20180912-162810.jpg
  • Composer
  • Device: OnePlus 5T OS: Oreo 8.1 Spotify: 8.4.71.762 (also happened in previous verions)   The issue is that at random times those three options are just grayed out. There's no problem with t...
  • Daisy
  • Spotify Legend
  • 3703 Views
  • 5 comments
  • 9 likes
  • Android
  • Case Closed
  • 3703 Views
  • 5 comments
  • 9 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5491 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Case Closed
  • 5491 Views
  • 30 comments
  • 22 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Community Manager
  • 4757 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
  • Case Closed
  • 4757 Views
  • 44 comments
  • 33 votes

Spotify Xbox One few bugs...

1. After submitting a search, if you return to the search field you cannot move the cursor. RB button is indicated to move the cursor right however this closes the field.2. Volume control on mobile app does not impact volume on xbox app3. Search for ...

  • Casual Listener
  • 1. After submitting a search, if you return to the search field you cannot move the cursor. RB button is indicated to move the cursor right however this closes the field. 2. Volume control on mobi...
  • 12918066
  • Newbie
  • 1226 Views
  • 5 comments
  • 1 likes
  • Xbox One
  • Case Closed
  • 1226 Views
  • 5 comments
  • 1 votes

Icons not aligned

Hello! I just read a message in the community from a Windows desktop user that discovered like and dislike buttons aren't aligned. You can follow the whole conversation here. Also, one of the icons is 15px and the other one is 16px. I wanted to repor...

  • Spotify Star
  • Spotify Star
  • Hello! I just read a message in the community from a Windows desktop user that discovered like and dislike buttons aren't aligned. You can follow the whole conversation here. Also, one of the icons i...
  • Jose_M
  • Spotify Star
  • 635 Views
  • 2 comments
  • 0 likes
  • bug
    Icons
  • Case Closed
  • 635 Views
  • 2 comments
  • 0 votes

Usaba spotify premium pero olvide la cuenta al formatear el celular

Trate de recordarla, busque los mails viejos para ver si podía encontrar mi usuario, pero no pude y sigo pagando el usuario premium.. podrían ayudarme?

  • Visitor
  • Trate de recordarla, busque los mails viejos para ver si podía encontrar mi usuario, pero no pude y sigo pagando el usuario premium.. podrían ayudarme?
  • Joacomateo1
  • Newbie
  • 388 Views
  • 3 comments
  • 0 likes
  • Android
    Mobile
  • Case Closed
  • 388 Views
  • 3 comments
  • 0 votes

Prince/Lovesexy - "1 track"

Sorry if this is not the right place to post this! Is there any intent to break up the songs on "Lovesexy" - Prince, so you can access a specific track, rather than having the whole album coded as "one track". If memory serves me correctly, the CD wa...

  • Music Fan
  • Sorry if this is not the right place to post this!  Is there any intent to break up the songs on "Lovesexy" - Prince, so you can access a specific track, rather than having the whole album coded...
  • homx
  • Casual Listener
  • 1346 Views
  • 3 comments
  • 2 likes
  • Mac
  • Case Closed
  • 1346 Views
  • 3 comments
  • 2 votes

CAN'T WATCH EXCLUSIVE VIDEOS

Hello,I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some VPN or it is immposible?

  • Casual Listener
  • Hello, I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some...
  • Gesit
  • Newbie
  • 1204 Views
  • 4 comments
  • 0 likes
  • Desktop
    iOS
  • Case Closed
  • 1204 Views
  • 4 comments
  • 0 votes

Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band.

Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band. Please fix.

  • Casual Listener
  • Album “Trapped In Perdition” by Fueled by Fire. Their songs aren’t right. It’s from another band. Please fix.
  • PerSemb
  • Newbie
  • 232 Views
  • 2 comments
  • 1 likes
  • Songs Issues
  • Case Closed
  • 232 Views
  • 2 comments
  • 1 votes

Stop tracking playlists?

I listen to Spotify's sleep playlists at night. They are primarily made up of new age and ambient music. Unfortunately Spotify tracks what I'm listening to and my recommendations are getting overwhelmed with music based on what plays while I'm asleep...

  • Regular
  • I listen to Spotify's sleep playlists at night. They are primarily made up of new age and ambient music. Unfortunately Spotify tracks what I'm listening to and my recommendations are getting overwhel...
  • MysteryD8
  • Regular
  • 769 Views
  • 2 comments
  • 3 likes
  • Android
    Desktop
    iOS
    Web Player
    Windows
  • Case Closed
  • 769 Views
  • 2 comments
  • 3 votes

Spotify desktop for OS X keeps opening automatically

In the Spotify desktop app, when choosing the "no" setting for "open automatically at startup," it still opens automically. After quitting the app, that setting always reverts to whatever it was - either "yes" or "minimized" - prior to choosing "no."...

  • Regular
  • In the Spotify desktop app, when choosing the "no" setting for "open automatically at startup," it still opens automically. After quitting the app, that setting always reverts to whatever i...
  • mswelch
  • Newbie
  • 458 Views
  • 5 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 458 Views
  • 5 comments
  • 0 votes