Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Blank and clear window screen after windows update

Hey Y'all,I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I ...

  • Regular
  • Hey Y'all, I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the ba...
  • chrislineau
  • Visitor
  • 9883 Views
  • 40 comments
  • 51 likes
  • Closed
  • 9883 Views
  • 40 comments
  • 51 votes

MAC - WiFi disconnect

Hi, I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is down.It goes back to normal when I close Spotify... meaning t...

  • Casual Listener
  • Hi,   I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is d...
  • TAHH
  • Visitor
  • 888 Views
  • 7 comments
  • 1 likes
  • Closed
  • 888 Views
  • 7 comments
  • 1 votes

Trouble Bluetooth audio streaming in Audi A6 - Dension GW

I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s-bt All systems has the latest firmware.I'm using Youtub...

  • Music Fan
  • I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s...
  • alovaas
  • Music Fan
  • 6046 Views
  • 50 comments
  • 2 likes
  • Android
    Bluetooth problems
    Hardware Partner
  • Closed
  • 6046 Views
  • 50 comments
  • 2 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 49991 Views
  • 204 comments
  • 562 likes
  • Android
  • Closed
  • 49991 Views
  • 204 comments
  • 562 votes

Metadata Broken - Subaru 2016-2017 WRX

Metadata shows up for the first track however when skipping through other tracks new metadata does not show up. iOSiphone 6s + Metadata works for tracks that are playing from iTunes

  • Casual Listener
  • Metadata shows up for the first track however when skipping through other tracks new metadata does not show up.     iOS iphone 6s +    Metadata works for tracks that are play...
  • Sanmartino
  • Casual Listener
  • 4661 Views
  • 33 comments
  • 7 likes
  • Closed
  • 4661 Views
  • 33 comments
  • 7 votes

[ERROR] Can't play current track

Thread #1 #2 #3 Device: Windows / OSX Operating System Version: Windows 7 Spotify Version: 1.0.15.133 and more Description: Music will stop playing with the "Can't play the current track" error message. If you dismiss the message, music will not resu...

  • Community Legend
  • Thread #1 #2 #3 Device: Windows / OSX   Operating System Version: Windows 7   Spotify Version: 1.0.15.133 and more   Description:  Music will stop p...
  • cbujak
  • Newbie
  • 46479 Views
  • 278 comments
  • 16 likes
  • Desktop
    Mac
    Windows
  • Closed
  • 46479 Views
  • 278 comments
  • 16 votes

Spotify takes over bluetoth

I listen to audio books every day in the car on my way to and home from the work and the book-app (Storytel) on my phone connects through bluetoth to the car. The problem that started just recently is that the Spotify-app on my phone allways starts w...

  • Casual Listener
  • I listen to audio books every day in the car on my way to and home from the work and the book-app (Storytel) on my phone connects through bluetoth to the car. The problem that started just recently i...
  • Aaronburp
  • Newbie
  • 903 Views
  • 10 comments
  • 0 likes
  • Closed
  • 903 Views
  • 10 comments
  • 0 votes

Repeat button blinks when toggled off

Clicking on the "Disable 1 track loop" button makes the green circle blink twice. Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disabling the shuffle option. The general scheme is that the dot just...

  • Casual Listener
  • Clicking on the "Disable 1 track loop" button makes the green circle blink twice.   Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disab...
  • Guido
  • Spotify Legend
  • 1297 Views
  • 6 comments
  • 0 likes
  • Desktop
  • Closed
  • 1297 Views
  • 6 comments
  • 0 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 13316 Views
  • 31 comments
  • 27 likes
  • Closed
  • 13316 Views
  • 31 comments
  • 27 votes

Android Auto Playlist Queue

At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked. Google Music allows you to see all of your playlist when you are parked. You can see all of your playlists when parked, surely you should...

  • Music Fan
  • At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked.  Google Music allows you to see all of your playlist when you are parked.  ...
  • sasmedia
  • Regular
  • 3670 Views
  • 16 comments
  • 12 likes
  • Android
    android auto
  • Closed
  • 3670 Views
  • 16 comments
  • 12 votes

Embed URL (Spotify Music Player) for Facebook not working.

Hey guys, I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my facebook fan page and it turned out like this: See the thing is t...

Screen Shot 2017-04-01 at 6.35.57 pm.png Screen Shot 2017-04-01 at 6.34.18 pm.png
  • Casual Listener
  • Hey guys,    I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my...
  • WJefferson
  • Visitor
  • 1821 Views
  • 4 comments
  • 0 likes
  • Web Player
  • Closed
  • 1821 Views
  • 4 comments
  • 0 votes

link of copied playlist has the wrong image

Hey, I made a playlist i wanted to share with some friends on facebook. I sucessfully changed the image in spotify, but whenever i copy this link and post it in fb it shows a wrong image and a false description of the playlist.The songs shown in the ...

  • Casual Listener
  • Hey,  I made a playlist i wanted to share with some friends on facebook. I sucessfully changed the image in spotify, but whenever i copy this link and post it in fb it shows a wrong image and a...
  • booking100stars
  • Visitor
  • 2294 Views
  • 7 comments
  • 1 likes
  • iOS
  • Closed
  • 2294 Views
  • 7 comments
  • 1 votes

Infected Web Resource Detected (by Bitdefender Anti-virus)

Hi there, last couple of days my AV software is reporting the below.... It seems as though Spotify is calling an iffy webpage? Posting it here to make sure people at Spotify were aware. ThxSteve

Capture.PNG
  • Casual Listener
  • Hi there, last couple of days my AV software is reporting the below....   It seems as though Spotify is calling an iffy webpage? Posting it here to make sure people at Spotify were aw...
  • kasperskyhelps
  • Casual Listener
  • 2169 Views
  • 7 comments
  • 3 likes
  • Desktop
    Windows
  • Closed
  • 2169 Views
  • 7 comments
  • 3 votes

Playlist Download Stuck on 'Waiting'

My larger playlists never fully download - they get stuck on 'Waiting'. Is there any way to see what tracks it's getting stuck on without re-adding each song one by one?

  • Regular
  • My larger playlists never fully download - they get stuck on 'Waiting'. Is there any way to see what tracks it's getting stuck on without re-adding each song one by one?
  • Curtis1990
  • Visitor
  • 5599 Views
  • 20 comments
  • 12 likes
  • Desktop
    Mac
  • Closed
  • 5599 Views
  • 20 comments
  • 12 votes

Discover Error

Discover won't load I get a "Error, Failed to Load"

  • Visitor
  • Discover won't load I get a "Error, Failed to Load"
  • itreadwell
  • Newbie
  • 7766 Views
  • 17 comments
  • 10 likes
  • Desktop
  • Closed
  • 7766 Views
  • 17 comments
  • 10 votes

Wont pause in car Bluetooth

My spotify wont pause at all when connected to my ford Mondeo over Bluetooth

  • Casual Listener
  • My spotify wont pause at all when connected to my ford Mondeo over Bluetooth
  • hemppainen
  • Regular
  • 1497 Views
  • 7 comments
  • 1 likes
  • Closed
  • 1497 Views
  • 7 comments
  • 1 votes

Top played showing <1000

I think this starting happening 2-3 weeks ago. Maybe longer. On BOTH Android, and PC when I view an artist's profile it shows their top songs, but shows the listen counts as "<1000". Any idea how to fix it?

  • Regular
  • I think this starting happening 2-3 weeks ago. Maybe longer. On BOTH Android, and PC when I view an artist's profile it shows their top songs, but shows the listen counts as "<1000".   Any ...
  • Sunanme
  • Visitor
  • 1722 Views
  • 6 comments
  • 0 likes
  • Android
    Desktop
  • Closed
  • 1722 Views
  • 6 comments
  • 0 votes

Macbook crashes when I launch Spotify desktop

Device: Macbook Pro Retina Late 2013 Operating System Version: OS X 10.11.3 Spotify Version: Latest. Can't start it to check. Description: My whole MacBook crashes when I start the Spotify desktop app. I have uninstalled and reinstalled. After reinst...

  • Casual Listener
  • Device: Macbook Pro Retina Late 2013   Operating System Version: OS X 10.11.3   Spotify Version: Latest. Can't start it to check.   Description: My whole MacBook crashes when I s...
  • Megaduck
  • Newbie
  • 5023 Views
  • 23 comments
  • 1 likes
  • Desktop
    Mac
  • Closed
  • 5023 Views
  • 23 comments
  • 1 votes

Spotify desktop stuck after blank advert

Device: Windows Operating System Version:Windows 8 Spotify Version:1.0.19.106 Description: Blank 30 second advert prevents Spotify free application from continuing to play tracks after it. Stuck on the silent advert and will only go if close and reop...

  • Casual Listener
  • Device:  Windows   Operating System Version: Windows 8    Spotify Version: 1.0.19.106   Description:  Blank 30 second advert prevents Spotify free application ...
  • prayceemusic
  • Newbie
  • 23154 Views
  • 163 comments
  • 12 likes
  • Desktop
  • Closed
  • 23154 Views
  • 163 comments
  • 12 votes

[Chromecast] Visual information not being sent to monitor

Device: Nexus 5 Operating System Version: Android 6.1 Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065 Description: Spotify for Chromecast for all the time I owned Chromecast, shown a fancy list of previous, current and next track. ...

  • Community Legend
  • Device: Nexus 5   Operating System Version: Android 6.1   Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065   Description: Spotify for Chromecast ...
  • carelessb
  • Visitor
  • 3048 Views
  • 17 comments
  • 3 likes
  • Android
    chromecast
  • Closed
  • 3048 Views
  • 17 comments
  • 3 votes