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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 48485 Views
  • 204 comments
  • 561 likes
  • Android
  • Closed
  • 48485 Views
  • 204 comments
  • 561 votes

Metadata Broken - Subaru 2016-2017 WRX

Metadata shows up for the first track however when skipping through other tracks new metadata does not show up. iOSiphone 6s + Metadata works for tracks that are playing from iTunes

  • Casual Listener
  • Metadata shows up for the first track however when skipping through other tracks new metadata does not show up.     iOS iphone 6s +    Metadata works for tracks that are play...
  • Sanmartino
  • Casual Listener
  • 4375 Views
  • 33 comments
  • 7 likes
  • Closed
  • 4375 Views
  • 33 comments
  • 7 votes

[ERROR] Can't play current track

Thread #1 #2 #3 Device: Windows / OSX Operating System Version: Windows 7 Spotify Version: 1.0.15.133 and more Description: Music will stop playing with the "Can't play the current track" error message. If you dismiss the message, music will not resu...

  • Community Legend
  • Thread #1 #2 #3 Device: Windows / OSX   Operating System Version: Windows 7   Spotify Version:  1.0.15.133 and more   Description:   Music will sto...
  • cbujak
  • Newbie
  • 45283 Views
  • 278 comments
  • 16 likes
  • Desktop
    Mac
    Windows
  • Closed
  • 45283 Views
  • 278 comments
  • 16 votes

Spotify takes over bluetoth

I listen to audio books every day in the car on my way to and home from the work and the book-app (Storytel) on my phone connects through bluetoth to the car. The problem that started just recently is that the Spotify-app on my phone allways starts w...

  • Casual Listener
  • I listen to audio books every day in the car on my way to and home from the work and the book-app (Storytel) on my phone connects through bluetoth to the car. The problem that started just recently i...
  • Aaronburp
  • Newbie
  • 834 Views
  • 10 comments
  • 0 likes
  • Closed
  • 834 Views
  • 10 comments
  • 0 votes

Repeat button blinks when toggled off

Clicking on the "Disable 1 track loop" button makes the green circle blink twice. Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disabling the shuffle option. The general scheme is that the dot just...

  • Casual Listener
  • Clicking on the "Disable 1 track loop" button makes the green circle blink twice.   Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disab...
  • Guido
  • Spotify Legend
  • 1244 Views
  • 6 comments
  • 0 likes
  • Desktop
  • Closed
  • 1244 Views
  • 6 comments
  • 0 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 12172 Views
  • 31 comments
  • 27 likes
  • Closed
  • 12172 Views
  • 31 comments
  • 27 votes

Android Auto Playlist Queue

At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked. Google Music allows you to see all of your playlist when you are parked. You can see all of your playlists when parked, surely you should...

  • Music Fan
  • At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked.  Google Music allows you to see all of your playlist when you are parked.  ...
  • sasmedia
  • Regular
  • 3498 Views
  • 16 comments
  • 12 likes
  • Android
    android auto
  • Closed
  • 3498 Views
  • 16 comments
  • 12 votes

Embed URL (Spotify Music Player) for Facebook not working.

Hey guys, I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my facebook fan page and it turned out like this: See the thing is t...

Screen Shot 2017-04-01 at 6.35.57 pm.png Screen Shot 2017-04-01 at 6.34.18 pm.png
  • Casual Listener
  • Hey guys,    I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my...
  • WJefferson
  • Visitor
  • 1747 Views
  • 4 comments
  • 0 likes
  • Web Player
  • Closed
  • 1747 Views
  • 4 comments
  • 0 votes

link of copied playlist has the wrong image

Hey, I made a playlist i wanted to share with some friends on facebook. I sucessfully changed the image in spotify, but whenever i copy this link and post it in fb it shows a wrong image and a false description of the playlist.The songs shown in the ...

  • Casual Listener
  • Hey,  I made a playlist i wanted to share with some friends on facebook. I sucessfully changed the image in spotify, but whenever i copy this link and post it in fb it shows a wrong image and a...
  • booking100stars
  • Visitor
  • 2211 Views
  • 7 comments
  • 1 likes
  • iOS
  • Closed
  • 2211 Views
  • 7 comments
  • 1 votes

Infected Web Resource Detected (by Bitdefender Anti-virus)

Hi there, last couple of days my AV software is reporting the below.... It seems as though Spotify is calling an iffy webpage? Posting it here to make sure people at Spotify were aware. ThxSteve

Capture.PNG
  • Casual Listener
  • Hi there, last couple of days my AV software is reporting the below....   It seems as though Spotify is calling an iffy webpage? Posting it here to make sure people at Spotify were ...
  • kasperskyhelps
  • Casual Listener
  • 2104 Views
  • 7 comments
  • 3 likes
  • Desktop
    Windows
  • Closed
  • 2104 Views
  • 7 comments
  • 3 votes

Playlist Download Stuck on 'Waiting'

My larger playlists never fully download - they get stuck on 'Waiting'. Is there any way to see what tracks it's getting stuck on without re-adding each song one by one?

  • Regular
  • My larger playlists never fully download - they get stuck on 'Waiting'. Is there any way to see what tracks it's getting stuck on without re-adding each song one by one?
  • Curtis1990
  • Visitor
  • 5419 Views
  • 20 comments
  • 12 likes
  • Desktop
    Mac
  • Closed
  • 5419 Views
  • 20 comments
  • 12 votes

Discover Error

Discover won't load I get a "Error, Failed to Load"

  • Visitor
  • Discover won't load I get a "Error, Failed to Load"
  • itreadwell
  • Newbie
  • 7616 Views
  • 17 comments
  • 10 likes
  • Desktop
  • Closed
  • 7616 Views
  • 17 comments
  • 10 votes

Wont pause in car Bluetooth

My spotify wont pause at all when connected to my ford Mondeo over Bluetooth

  • Casual Listener
  • My spotify wont pause at all when connected to my ford Mondeo over Bluetooth
  • hemppainen
  • Regular
  • 1349 Views
  • 7 comments
  • 1 likes
  • Closed
  • 1349 Views
  • 7 comments
  • 1 votes

Top played showing <1000

I think this starting happening 2-3 weeks ago. Maybe longer. On BOTH Android, and PC when I view an artist's profile it shows their top songs, but shows the listen counts as "<1000". Any idea how to fix it?

  • Regular
  • I think this starting happening 2-3 weeks ago. Maybe longer. On BOTH Android, and PC when I view an artist's profile it shows their top songs, but shows the listen counts as "<1000".   Any ...
  • Sunanme
  • Visitor
  • 1637 Views
  • 6 comments
  • 0 likes
  • Android
    Desktop
  • Closed
  • 1637 Views
  • 6 comments
  • 0 votes

Macbook crashes when I launch Spotify desktop

Device: Macbook Pro Retina Late 2013 Operating System Version: OS X 10.11.3 Spotify Version: Latest. Can't start it to check. Description: My whole MacBook crashes when I start the Spotify desktop app. I have uninstalled and reinstalled. After reinst...

  • Casual Listener
  • Device: Macbook Pro Retina Late 2013   Operating System Version: OS X 10.11.3   Spotify Version: Latest. Can't start it to check.   Description: My whole MacBook crashes when I s...
  • Megaduck
  • Newbie
  • 4873 Views
  • 23 comments
  • 1 likes
  • Desktop
    Mac
  • Closed
  • 4873 Views
  • 23 comments
  • 1 votes

Spotify desktop stuck after blank advert

Device: Windows Operating System Version:Windows 8 Spotify Version:1.0.19.106 Description: Blank 30 second advert prevents Spotify free application from continuing to play tracks after it. Stuck on the silent advert and will only go if close and reop...

  • Casual Listener
  • Device:  Windows   Operating System Version: Windows 8    Spotify Version: 1.0.19.106   Description:  Blank 30 second advert prevents Spotify free application ...
  • prayceemusic
  • Newbie
  • 22501 Views
  • 163 comments
  • 11 likes
  • Desktop
  • Closed
  • 22501 Views
  • 163 comments
  • 11 votes

[Chromecast] Visual information not being sent to monitor

Device: Nexus 5 Operating System Version: Android 6.1 Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065 Description: Spotify for Chromecast for all the time I owned Chromecast, shown a fancy list of previous, current and next track. ...

  • Community Legend
  • Device: Nexus 5   Operating System Version: Android 6.1   Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065   Description: Spotify for Chromecast ...
  • carelessb
  • Visitor
  • 2797 Views
  • 17 comments
  • 3 likes
  • Android
    chromecast
  • Closed
  • 2797 Views
  • 17 comments
  • 3 votes

Spotify Artist shows 0 streams after passing 1000 streams

Dear community, Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed the 1000 streams, Spotify Artist only shows that we have 0 stream a...

3F3D734C-4D01-48B6-8DFF-CF14377C5C35.png
  • Regular
  •   Dear community,   Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed...
  • CA64
  • Visitor
  • 11485 Views
  • 2 comments
  • 0 likes
  • Artist
  • Closed
  • 11485 Views
  • 2 comments
  • 0 votes

Don't Automatically Start a Radio Station After an Album/Playlist is done playing

In a recent change, when an album or playlist is done playing a radio station based on it automatically starts playing. This isn't optimal because often times I want to listen to a new album all the way through without having to stare at my phone to ...

  • Casual Listener
  • In a recent change, when an album or playlist is done playing a radio station based on it automatically starts playing. This isn't optimal because often times I want to listen to a new album all the ...
  • Nellimite
  • Newbie
  • 933 Views
  • 4 comments
  • 3 likes
  • Mobile
  • Closed
  • 933 Views
  • 4 comments
  • 3 votes

Song File stuck in local files

Device: windows Operating System Version: Windows 10 Spotify Version: 1.0.24.104.g92a22684 Description: I have a song stuck in my local files and cannot delete it or remove in any way. I also cannot find it on my computer since I deleted the entire a...

  • Casual Listener
  • Device: windows   Operating System Version: Windows 10   Spotify Version: 1.0.24.104.g92a22684   Description: I have a song stuck in my local files and cannot delete it or r...
  • joekeljos
  • Casual Listener
  • 1014 Views
  • 3 comments
  • 2 likes
  • Desktop
  • Closed
  • 1014 Views
  • 3 comments
  • 2 votes