Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Chromecast devices not detected anymore

As of yesterday spotify (android) cannot detect any chromecast devices (google chromecast and google chromecast audio) anymore. Other apps are not having any difficulty finding the chromecast devices as I can still cast youtube to my chromecast devic...

  • Casual Listener
  • As of yesterday spotify (android) cannot detect any chromecast devices (google chromecast and google chromecast audio) anymore. Other apps are not having any difficulty finding the chromecast devices...
  • Julian
  • Moderator
  • 622 Views
  • 7 comments
  • 4 likes
  • Chromecast Android
    chromecast audio
  • Case Closed
  • 622 Views
  • 7 comments
  • 4 votes

Spotify app on samsung gear sport

The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works in the beginning of the workout2. after some minutes, the watch notifies me about pace hr ect.3. When spotify takes control again there is...

  • Casual Listener
  • The spotify app works ok until I use the app in training mode with the samsung sport gear watch 1. Spotify works in the beginning of the workout 2. after some minutes, the watch notifies me about p...
  • Julian
  • Moderator
  • 1399 Views
  • 8 comments
  • 4 likes
  • Android wear spotify app
  • Case Closed
  • 1399 Views
  • 8 comments
  • 4 votes

Playlist Covers Not Appearing After Deleting Custom Covers

I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4-album collage it used to be, and instead just stay...

Before.png After.png Web Player.png
  • Casual Listener
  • I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4...
  • DJ_Fairwax
  • Newbie
  • 1663 Views
  • 10 comments
  • 4 likes
  • album art
    Desktop
    Mobile
  • Case Closed
  • 1663 Views
  • 10 comments
  • 4 votes

Alt+space context menu doesn't work on Windows 10, release 1.0.75.483.g7ff4a0dc

Hello. I've recently been upgraded to release 1.0.75.483.g7ff4a0dc.It seems that using the Windows standard Alt+space keyboard shortcut no longer works. This breaks my flow using using Alt+space, n as way to minimize the window.Given that this is a W...

  • Regular
  • Hello.   I've recently been upgraded to release 1.0.75.483.g7ff4a0dc. It seems that using the Windows standard Alt+space keyboard shortcut no longer works.   This breaks my flow u...
  • Alfredo
  • Roadie
  • 180 Views
  • 1 comments
  • 3 likes
  • Case Closed
  • 180 Views
  • 1 comments
  • 3 votes

shuffle play is broken

shuffle plays the same songs everytime I listen the rest of my saved songs dont really get played

  • Casual Listener
  • shuffle plays the same songs everytime I listen the rest of my saved songs dont really get played 
  • ZullyB
  • Roadie
  • 157 Views
  • 2 comments
  • 3 likes
  • Case Closed
  • 157 Views
  • 2 comments
  • 3 votes

Brief Message From Our Sponsors - Stops Spotify - Cannot Resume Music Stream

This is recent, from the recent update of Spotify. During the playlist streaming, the player stops for a "brief message from our sponsors" and stays stopped. There is no message, only a small blue image saying the above and the player completely stop...

  • Regular
  • This is recent, from the recent update of Spotify.    During the playlist streaming, the player stops for a "brief message from our sponsors" and stays stopped. There is no message, only ...
  • Julian
  • Moderator
  • 1107 Views
  • 4 comments
  • 3 likes
  • AD Locks Spotify
    AD Won't Stop
    Advertisement Locks Spotify
  • Case Closed
  • 1107 Views
  • 4 comments
  • 3 votes

Spotify app can't stop casting

Spotify Android doesn't disconnect its cast when another output is chosen in the app. (e.g. when switching to "This phone" while casting.) There seems to be no way to stop casting as there is in all other Chromecast integrations. All other apps have ...

  • Casual Listener
  • Spotify Android doesn't disconnect its cast when another output is chosen in the app. (e.g. when switching to "This phone" while casting.) There seems to be no way to stop casting as there is in all ...
  • William_13
  • Gig Goer
  • 2473 Views
  • 2 comments
  • 3 likes
  • Chromecast Google Home
  • Case Closed
  • 2473 Views
  • 2 comments
  • 3 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • icecsandwiches
  • Newbie
  • 776 Views
  • 7 comments
  • 3 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 776 Views
  • 7 comments
  • 3 votes

Shuffle keeps playing songs twice in a row. It's so annoying!

From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets extremely annoying. A solution would be nice.

  • Casual Listener
  • From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets ...
  • melbcreative
  • Newbie
  • 2942 Views
  • 5 comments
  • 3 likes
  • Case Closed
  • 2942 Views
  • 5 comments
  • 3 votes

I am offended by the use of the "F" word in commercials..NOT NECESSARRY!...

I don't appreciate the use of the "F" word in a currently running commercial.If this is your way for trying to force me to go premium...I would rather drop out altogether.

  • Casual Listener
  • I don't appreciate the use of the "F" word in a currently running commercial. If this is your way for trying to force me to go premium...I would rather drop out altogether.
  • Peter
  • Spotify Legend
  • 2049 Views
  • 10 comments
  • 2 likes
  • Account
  • Case Closed
  • 2049 Views
  • 10 comments
  • 2 votes

After going premium - Daily mixes disappeared

I'm a user from Israel, using iPhone app.Today right after subscribing to premium, my daily mixes disappeard.I dont the see the "your daily mixes" in my library anymore. They also don't show in the home screen.I still have "daily mix 1" as a playlist...

  • Regular
  • I'm a user from Israel, using iPhone app. Today right after subscribing to premium, my daily mixes disappeard. I dont the see the "your daily mixes" in my library anymore. They also don't show in t...
  • Julian
  • Moderator
  • 602 Views
  • 7 comments
  • 2 likes
  • iOS
  • Case Closed
  • 602 Views
  • 7 comments
  • 2 votes

Connect stopped seeing Pioneer XC-HM82 CD network reciever

Why has connect stopped working with this device. It's the only reason I have a family subscription. Is not in the Pioneer discontinued device list. No connect. No subscription. Simple.

  • Casual Listener
  • Why has connect stopped working with this device.  It's the only reason I have a family subscription.    Is not in the Pioneer discontinued device list.    No connect.&nb...
  • Alfredo
  • Roadie
  • 730 Views
  • 2 comments
  • 2 likes
  • Connect
  • Case Closed
  • 730 Views
  • 2 comments
  • 2 votes

Google Home Mini is skipping songs on Spotify

Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is playing, it skips on my phone too. When I am listenin...

  • Casual Listener
  • Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is pl...
  • Julian
  • Moderator
  • 623 Views
  • 2 comments
  • 2 likes
  • Case Closed
  • 623 Views
  • 2 comments
  • 2 votes

Terrible sound quality on Chromecast

Hi!I am trying to listen spotify on the Chromecast but it sounds so terriblethat I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should. Im using latest spotify app on my phone and Chromecast Ultra. ...

  • Regular
  • Hi! I am trying to listen spotify on the Chromecast but it sounds so terrible that I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should.  ...
  • Alfredo
  • Roadie
  • 4260 Views
  • 24 comments
  • 2 likes
  • Android
    Chromecast Android
    Sound Quality
    TV
  • Case Closed
  • 4260 Views
  • 24 comments
  • 2 votes

Sorry, there's nothing here

My Spotify Premium on Windows Phone 10 Lumia 640 says "Sorry, there's nothing here" on browse mode. I've resintalled the app, logged out and in again several times but it keeps not working. Can anyone help me?Thanks a lot and have a wonderful day!

  • Casual Listener
  • My Spotify Premium on Windows Phone 10 Lumia 640 says "Sorry, there's nothing here" on browse mode. I've resintalled the app, logged out and in again several times but it keeps not working. Can anyon...
  • Aimee_T
  • Roadie
  • 1349 Views
  • 16 comments
  • 2 likes
  • Case Closed
  • 1349 Views
  • 16 comments
  • 2 votes

Windows 10 desktop Icon and pinned task bar Icon disappeared

I cannot open spotify without going through my files looking for the spotify folder. I have repinned spotify to the task bar mutltiple times from the users folder. I dont know much about the files just that if I click all of the files that say spotif...

  • Casual Listener
  • I cannot open spotify without going through my files looking for the spotify folder. I have repinned spotify to the task bar mutltiple times from the users folder. I dont know much about the files ju...
  • Alfredo
  • Roadie
  • 1197 Views
  • 5 comments
  • 2 likes
  • Case Closed
  • 1197 Views
  • 5 comments
  • 2 votes

This song is not avaiable [Desktop Version]

Spotify desktop vesion is giving me this msg with songs I can perfectly listen to on my android device... "This song is not avaiable... If you have the file in your computer you can import it"

  • Casual Listener
  • Spotify desktop vesion is giving me this msg with songs I can perfectly listen to on my android device...   "This song is not avaiable... If you have the file in your computer you can import i...
  • Aimee_T
  • Roadie
  • 230 Views
  • 6 comments
  • 2 likes
  • availability
    Desktop
  • Case Closed
  • 230 Views
  • 6 comments
  • 2 votes

iOS Next In Queue section glitchy

Adding songs to my queue and then trying to rearrange them in the ‘Next In Queue’ section glitches out sometimes. The last song in the queue will be invisible. Also the now playing song at the top of the screen will be invisible too sometimes.

  • Casual Listener
  • Adding songs to my queue and then trying to rearrange them in the ‘Next In Queue’ section glitches out sometimes. The last song in the queue will be invisible. Also the now playing song at the top of...
  • Aimee_T
  • Roadie
  • 178 Views
  • 4 comments
  • 2 likes
  • Case Closed
  • 178 Views
  • 4 comments
  • 2 votes

Your Spotify account does not support streaming on this device

recently getting "Your Spotify account does not support streaming on this device" from echo dot device after renewing my premium account to family premium. used to stream without a problem before shifting to family premium

  • Casual Listener
  • recently getting "Your Spotify account does not support streaming on this device" from echo dot device after renewing my premium account to family premium.   used to stream without a problem b...
  • SergioDavid
  • Roadie
  • 960 Views
  • 2 comments
  • 2 likes
  • Case Closed
  • 960 Views
  • 2 comments
  • 2 votes

Your Spotify account doesn't support streaming on this device

Hi, I recently bought an Amazon Alexa Dot and was excited to link it to my Spotify Premium account. I was able to link the accounts without a problem. Nonetheless, whenever I ask Alexa to play a song I get: "Your Spotify account doesn't support strea...

  • Casual Listener
  • Hi,    I recently bought an Amazon Alexa Dot and was excited to link it to my Spotify Premium account. I was able to link the accounts without a problem.   Nonetheless, wh...
  • SergioDavid
  • Roadie
  • 9220 Views
  • 2 comments
  • 2 likes
  • Alexa
    Alexa Echo
  • Case Closed
  • 9220 Views
  • 2 comments
  • 2 votes