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Artist, album and playlist artwork not showing

Since about a week Spotify doesn't show the artist, album and playlist artwork, it just shows a grey gradient. Only when scrolling down a bit I'm able to see a small portion of the artwork (+ followers of the playlist), but once scrolling back it rem...

Screen Shot 2017-03-26 at 13.14.54.png Screen Shot 2017-03-26 at 13.15.32.png
  • Casual Listener
  • Since about a week Spotify doesn't show the artist, album and playlist artwork, it just shows a grey gradient. Only when scrolling down a bit I'm able to see a small portion of the artwork (+ fo...
  • Erika
  • Roadie
  • 337 Views
  • 10 comments
  • 1 likes
  • Mac
  • Closed
  • 337 Views
  • 10 comments
  • 1 votes

Saved Offline Playlists disappearing on Android Phone

I'm constantly losing my saved/downloaded playlists from the SD card on my Note 4 now. I've read about many others having encountered this problem for years. I'm not sure why there hadn't been a solution to keep this from occurring anymore.This is an...

  • Music Fan
  • I'm constantly losing my saved/downloaded playlists from the SD card on my Note 4 now. I've read about many others having encountered this problem for years. I'm not sure why there hadn't been a solu...
  • Erika
  • Roadie
  • 187 Views
  • 7 comments
  • 1 likes
  • Android
  • Closed
  • 187 Views
  • 7 comments
  • 1 votes

Can't save songs

Recently I updated Spotify (8.0.0.805 armV7), and I noticed you changed the interface. But the issue is, when I click on 'save' or 'add to album', it doesn't do anything. The little menu disappears, but nothing else happens. (My phone is a Samsung Ga...

  • Casual Listener
  • Recently I updated Spotify (8.0.0.805 armV7), and I noticed you changed the interface. But the issue is, when I click on 'save' or 'add to album', it doesn't do anything. The little menu disappears, ...
  • Erika
  • Roadie
  • 129 Views
  • 7 comments
  • 1 likes
  • I need some help
  • Closed
  • 129 Views
  • 7 comments
  • 1 votes

Spotify going haywire

I've had the strangest experience tonight, and it all seems to link to Spotify! About 7 pm, I had Google home playing music. I told it to stop, which it did. About 10 seconds later, it started playing the chicken dance in Spanish (unasked). I told it...

  • Casual Listener
  • I've had the strangest experience tonight, and it all seems to link to Spotify!   About 7 pm, I had Google home playing music.  I told it to stop, which it did.  About 10 seconds lat...
  • ZullyB
  • Roadie
  • 184 Views
  • 2 comments
  • 1 likes
  • Alexa
    Google Home
    Mac Book
  • Closed
  • 184 Views
  • 2 comments
  • 1 votes

Disappearing Info On Playlist

Recently, my spotify playlist info have been dissapearing. You can see in the screenshot that it's just a blank black space. I tried uninstalling and reinstalling the program on my mac. Unsure of how to fix the problem.

  • Casual Listener
  • Recently, my spotify playlist info have been dissapearing. You can see in the screenshot that it's just a blank black space. I tried uninstalling and reinstalling the program on my mac. Unsure of how...
  • Julian
  • Moderator
  • 50 Views
  • 2 comments
  • 1 likes
  • Closed
  • 50 Views
  • 2 comments
  • 1 votes

Spotify changing Artist/Song information when I upload local files

Spotify has a lot of artists that I listen to (particularly KPop), but it does not have a good chunk of certain artist's discography. When I do the Local Files thing, Spotify messes with my artist, song, and album artwork information. This is driving...

  • Casual Listener
  • Spotify has a lot of artists that I listen to (particularly KPop), but it does not have a good chunk of certain artist's discography. When I do the Local Files thing, Spotify messes with my artist, s...
  • ZullyB
  • Roadie
  • 85 Views
  • 2 comments
  • 1 likes
  • Mobile
  • Closed
  • 85 Views
  • 2 comments
  • 1 votes

Discover Weekly playlist includes multiple songs from previous Discover Weekly playlists

My Discover Weekly playlist this week included about 10 or so songs that had been included in previous Discover Weekly playlists from the past few months. This hasn't happened before as far as I'm aware. You'd think there would be an extremely basic ...

  • Casual Listener
  • My Discover Weekly playlist this week included about 10 or so songs that had been included in previous Discover Weekly playlists from the past few months. This hasn't happened before as far as I'm aw...
  • Mara_F
  • Roadie
  • 274 Views
  • 5 comments
  • 1 likes
  • Closed
  • 274 Views
  • 5 comments
  • 1 votes

Fix Last.fm (last fm) saved login on desktop client

I require a quick response to this otherwise I will seriously consider no longer using your service because I can see so many previous posts that you have chosen to ignore for multiple years and therefore it seems you just don't care about this probl...

  • Casual Listener
  • I require a quick response to this otherwise I will seriously consider no longer using your service because I can see so many previous posts that you have chosen to ignore for multiple...
  • Julian
  • Moderator
  • 130 Views
  • 4 comments
  • 1 likes
  • bug
    last.fm
    scrobbling
    Windows
  • Closed
  • 130 Views
  • 4 comments
  • 1 votes

[IOS] Songs playing in wrong order when sorting by artist name

I noticed an annyoing bug ealier today. If you sort your songs by the name of the artist and turn off shuffle, all the songs will be played in the completly wrong order.

  • Regular
  • I noticed an annyoing bug ealier today. If you sort your songs by the name of the artist and turn off shuffle, all the songs will be played in the completly wrong order.
  • FabianS_Bogota
  • Roadie
  • 156 Views
  • 6 comments
  • 1 likes
  • iOS
  • Closed
  • 156 Views
  • 6 comments
  • 1 votes

Option to have Full Playlist Queue Instead of 50 Songs

I have a 100+ song playlist, and occasionally when I shuffle it, I'd like to see when a certain song is going to play, however I can't because it is not in the automated queue. An option to see when every song in the playlist is going to play would b...

  • Casual Listener
  • I have a 100+ song playlist, and occasionally when I shuffle it, I'd like to see when a certain song is going to play, however I can't because it is not in the automated queue. An option to see when ...
  • Julian
  • Moderator
  • 75 Views
  • 2 comments
  • 1 likes
  • Desktop
    iOS
  • Closed
  • 75 Views
  • 2 comments
  • 1 votes

can't view my own profile

whenever i click my username to go to my profile nothing happens, happened after i restarted-have already tried uninstalling and downloading again vry sed

  • Casual Listener
  • whenever i click my username to go to my profile nothing happens, happened after i restarted-have already tried uninstalling and downloading again vry sed 
  • Aimee_T
  • Roadie
  • 123 Views
  • 2 comments
  • 1 likes
  • Desktop
    profile
    Profile page
    Profile View
  • Closed
  • 123 Views
  • 2 comments
  • 1 votes

Where is the Spotify "mailbox" ?!?

Hi all, I used to share songs with my friends, through the Spotify messages / mailbox. Today I don't see it anymore.Can someone help me / tell me what's going on ?I don't want to lose all my messages since they contain music tracks I wanted to keep.T...

  • Casual Listener
  • Hi all,   I used to share songs with my friends, through the Spotify messages / mailbox. Today I don't see it anymore. Can someone help me / tell me what's going on ? I don't want to lose al...
  • davidboschr
  • Newbie
  • 688 Views
  • 5 comments
  • 1 likes
  • Desktop
    iOS
  • Closed
  • 688 Views
  • 5 comments
  • 1 votes

Volume Low on MAC using Bluetooth Bose Soundsport Earbuds

I have tweaked every volume control I can find for both Spotify as well as my Mac. Volume is turned all the way up and maybe producing half volume. Anyone have the same issue and have you found a resolution?

  • Casual Listener
  • I have tweaked every volume control I can find for both Spotify as well as my Mac.  Volume is turned all the way up and maybe producing half volume.  Anyone have the same issue and have you...
  • Aimee_T
  • Roadie
  • 239 Views
  • 2 comments
  • 1 likes
  • iOS
    Mac
  • Closed
  • 239 Views
  • 2 comments
  • 1 votes

Bug

Hi everytime I go into a playlist and select a song I keep getting thrown out anyone else having this problem?

  • Casual Listener
  • Hi everytime I go into a playlist and select a song I keep getting thrown out anyone else having this problem?
  • Goodman
  • Community Manager
  • 97 Views
  • 4 comments
  • 1 likes
  • iOS
  • Closed
  • 97 Views
  • 4 comments
  • 1 votes

Picture isnt changing for discover weekly and issue with playlist

Hey so the story goes like this my old profile picture for my facebook which is linked to my spotify was of me and my girlfriend but we broke up recently in a bad way and i need to get rid of the photo asap becasue its making me not want to touch tha...

  • Casual Listener
  • Hey so the story goes like this my old profile picture for my facebook which is linked to my spotify was of me and my girlfriend but we broke up recently in a bad way and i need to get rid of the pho...
  • Hubo
  • Spotify Star
  • 78 Views
  • 1 comments
  • 1 likes
  • Closed
  • 78 Views
  • 1 comments
  • 1 votes

My playlist has turned into a radio playlist

As title states, my playlist has turned into a radio playlist. On top of that I no longer have that playlist on my list of playlists, I see it on my recently played, it has my unique title but only option is to follow it (follow my own playlist... we...

  • Casual Listener
  • As title states, my playlist has turned into a radio playlist. On top of that I no longer have that playlist on my list of playlists, I see it on my recently played, it has my unique title but only o...
  • Aimee_T
  • Roadie
  • 363 Views
  • 2 comments
  • 1 likes
  • follow
    issue
    Playlist
    Radio Playlist
  • Closed
  • 363 Views
  • 2 comments
  • 1 votes

not getting any notifications push or email

Hi! I haven't been getting notifications in forever. yes I changed all the settings and checked my spam folder etc etc but I haven't been getting ANY notifications from the 40+ artists that I follow. 0. I emailed support and got a **bleep**ty "huh we...

  • Casual Listener
  • Hi!  I haven't been getting notifications in forever. yes I changed all the settings and checked my spam folder etc etc but I haven't been getting ANY notifications from the 40+ artists that I ...
  • Mara_F
  • Roadie
  • 63 Views
  • 2 comments
  • 1 likes
  • iOS
    Mac
    Notifications
  • Closed
  • 63 Views
  • 2 comments
  • 1 votes

Notifications not working

I have not been able to get the notifications to work for my spotify account, whether it be on my mac or my phone. The only time I have gotten a notification was for a song by Zayn and Taylor Swift, and I do not follow either of those artists. Please...

  • Casual Listener
  • I have not been able to get the notifications to work for my spotify account, whether it be on my mac or my phone. The only time I have gotten a notification was for a song by Zayn and Taylor Swift, ...
  • JuanSebastian
  • Roadie
  • 117 Views
  • 3 comments
  • 1 likes
  • Mac
    Mobile
    notification
  • Closed
  • 117 Views
  • 3 comments
  • 1 votes

[Samsung/LG Smart TV] Playlists not shown if folder in 11th position

Thread: 626092 668780 Description: If a playlist folder is the 11th item in your playlists, the samsung app will only display up to that folder, including the playlists inside it. Playlists/folders after this will not display. To reproduce: In the de...

  • Community Legend
  • Thread: 626092 668780 Description: If a playlist folder is the 11th item in your playlists, the samsung app will only display up to that folder, including the playlists inside it. Play...
  • Pete
  • Roadie
  • 2979 Views
  • 4 comments
  • 2 likes
  • Hardware Partner
  • Closed
  • 2979 Views
  • 4 comments
  • 2 votes

All my Stations disappeared on all my devices

Hi, I've searched for replies on this similar issue, but no one has replied with a fix to this lately.Since the last Spotify update, all my Stations have disappeared. Both on Android on the app on Mac Os and on the app on the PCAll the apps on all de...

  • Casual Listener
  • Hi, I've searched for replies on this similar issue, but no one has replied with a fix to this lately. Since the last Spotify update, all my Stations have disappeared. Both on Android on the app on ...
  • EthanS1
  • Community Legend
  • 116 Views
  • 2 comments
  • 1 likes
  • Closed
  • 116 Views
  • 2 comments
  • 1 votes

Env: prod