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Ongoing Issues

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Forum Posts

Google Home Mini is skipping songs on Spotify

Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is playing, it skips on my phone too. When I am listenin...

  • Casual Listener
  • Hi. When I play one of my playlists on Spotify, the Google Home skips some of the songs. It always skips the same ones – which is strange. When I try to select them on my phone when Google Home is pl...
  • Julian
  • Moderator
  • 624 Views
  • 2 comments
  • 2 likes
  • Case Closed
  • 624 Views
  • 2 comments
  • 2 votes

Terrible sound quality on Chromecast

Hi!I am trying to listen spotify on the Chromecast but it sounds so terriblethat I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should. Im using latest spotify app on my phone and Chromecast Ultra. ...

  • Regular
  • Hi! I am trying to listen spotify on the Chromecast but it sounds so terrible that I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should.  ...
  • Alfredo
  • Roadie
  • 4264 Views
  • 24 comments
  • 2 likes
  • Android
    Chromecast Android
    Sound Quality
    TV
  • Case Closed
  • 4264 Views
  • 24 comments
  • 2 votes

Sorry, there's nothing here

My Spotify Premium on Windows Phone 10 Lumia 640 says "Sorry, there's nothing here" on browse mode. I've resintalled the app, logged out and in again several times but it keeps not working. Can anyone help me?Thanks a lot and have a wonderful day!

  • Casual Listener
  • My Spotify Premium on Windows Phone 10 Lumia 640 says "Sorry, there's nothing here" on browse mode. I've resintalled the app, logged out and in again several times but it keeps not working. Can anyon...
  • Aimee_T
  • Roadie
  • 1349 Views
  • 16 comments
  • 2 likes
  • Case Closed
  • 1349 Views
  • 16 comments
  • 2 votes

Windows 10 desktop Icon and pinned task bar Icon disappeared

I cannot open spotify without going through my files looking for the spotify folder. I have repinned spotify to the task bar mutltiple times from the users folder. I dont know much about the files just that if I click all of the files that say spotif...

  • Casual Listener
  • I cannot open spotify without going through my files looking for the spotify folder. I have repinned spotify to the task bar mutltiple times from the users folder. I dont know much about the files ju...
  • Alfredo
  • Roadie
  • 1198 Views
  • 5 comments
  • 2 likes
  • Case Closed
  • 1198 Views
  • 5 comments
  • 2 votes

This song is not avaiable [Desktop Version]

Spotify desktop vesion is giving me this msg with songs I can perfectly listen to on my android device... "This song is not avaiable... If you have the file in your computer you can import it"

  • Casual Listener
  • Spotify desktop vesion is giving me this msg with songs I can perfectly listen to on my android device...   "This song is not avaiable... If you have the file in your computer you can import i...
  • Aimee_T
  • Roadie
  • 230 Views
  • 6 comments
  • 2 likes
  • availability
    Desktop
  • Case Closed
  • 230 Views
  • 6 comments
  • 2 votes

iOS Next In Queue section glitchy

Adding songs to my queue and then trying to rearrange them in the ‘Next In Queue’ section glitches out sometimes. The last song in the queue will be invisible. Also the now playing song at the top of the screen will be invisible too sometimes.

  • Casual Listener
  • Adding songs to my queue and then trying to rearrange them in the ‘Next In Queue’ section glitches out sometimes. The last song in the queue will be invisible. Also the now playing song at the top of...
  • Aimee_T
  • Roadie
  • 178 Views
  • 4 comments
  • 2 likes
  • Case Closed
  • 178 Views
  • 4 comments
  • 2 votes

Albums (and Artists) cannot be played in offline mode on Samsung Gear Fit 2 Pro

Hi, following scenario:Looking for an Album online via search function. ==> worksSetting the Album to "Download" downloads all the songs. ==> works as well However, when I go into "My Music" (don't whether this ais translated correctly actually it di...

  • Casual Listener
  • Hi,   following scenario: Looking for an Album online via search function. ==> works Setting the Album to "Download" downloads all the songs. ==> works as well   However, when...
  • kukom6
  • Newbie
  • 1550 Views
  • 13 comments
  • 2 likes
  • Offline download
    Samsung Gear Fit 2 (Tizen)
    Samsung Gear Fit 2 Pro
    Samsung Gear Fit 2 Pro (Tizen)
  • Case Closed
  • 1550 Views
  • 13 comments
  • 2 votes

Spotify Web Player Stuck on Lowes Ad - Chrome

I have tried every "suggestion" to fix this issue and all have failed. Removed all cookies and searched for specific spotify cookies to removeReinstalled chromeTried another browserComputer restartIncognito browserUninstalled adblockThis issue seems ...

  • Regular
  • I have tried every "suggestion" to fix this issue and all have failed.   Removed all cookies and searched for specific spotify cookies to remove Reinstalled chrome Tried another browser Co...
  • mrgrimmig
  • Casual Listener
  • 3644 Views
  • 10 comments
  • 2 likes
  • Case Closed
  • 3644 Views
  • 10 comments
  • 2 votes

"Videos" and "Video Series" in Search lead to the same page

Hey everyone, If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right team and will let you know as soon as we have updates. Thanks!

  • Spotify Legend
  • Hey everyone,   If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right t...
  • Guido
  • Spotify Legend
  • 907 Views
  • 3 comments
  • 1 likes
  • Mobile
  • Case Closed
  • 907 Views
  • 3 comments
  • 1 votes

Arrow Key Folder Navigation : The Sequel

In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. I can use the up/down arrows to step through folders a...

  • Roadie
  • In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. &n...
  • Peter
  • Spotify Legend
  • 1456 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 1456 Views
  • 7 comments
  • 1 votes

The message body contains

I'm trying to post a new thread suggesting a fix on an artist's discography, but it's not letting me because "The message body contains *my whole post*, which is not permitted in this community". Any help?

  • Casual Listener
  • I'm trying to post a new thread suggesting a fix on an artist's discography, but it's not letting me because "The message body contains *my whole post*, which is not permitted in this community". Any...
  • Julian
  • Moderator
  • 966 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 966 Views
  • 7 comments
  • 1 votes

Spotify stops playing on gear sport when offline and using endomondo

Copying report from https://community.spotify.com/t5/Ongoing-Issues/Spotify-app-on-samsung-gear-sport/idi-p/4350785 as it is now closed. The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works i...

  • Casual Listener
  • Copying report from https://community.spotify.com/t5/Ongoing-Issues/Spotify-app-on-samsung-gear-sport/idi-p/4350785 as it is now closed.   The spotify app works ok until I use the app in ...
  • Alfredo
  • Roadie
  • 579 Views
  • 2 comments
  • 1 likes
  • Case Closed
  • 579 Views
  • 2 comments
  • 1 votes

spotify kepps loading only to display "sorry somthing went wrong"

I am a new user of spotify (premium account)and i have the most recent version (8.4.44.661) and for some reason spotify will load about 5 things (a thing being a search, playlist, brwose section, home section and so on) and after those 5 things it lo...

  • Casual Listener
  • I am a new user of spotify (premium account)and i have the most recent version (8.4.44.661) and for some reason spotify will load about 5 things (a thing being a search, playlist, brwose section, hom...
  • Alfredo
  • Roadie
  • 276 Views
  • 5 comments
  • 1 likes
  • Case Closed
  • 276 Views
  • 5 comments
  • 1 votes

Spotify web player keeps skipping songs and only plays ads

I only had this issue happen yesterday. When I try to select a song, it won't play the track and automatically skips to the next track and the next and won't play any of the songs. However, when an ad comes up, it plays the ad with no problem. The we...

  • Casual Listener
  • I only had this issue happen yesterday. When I try to select a song, it won't play the track and automatically skips to the next track and the next and won't play any of the songs. However, when an a...
  • Julian
  • Moderator
  • 905 Views
  • 2 comments
  • 1 likes
  • Case Closed
  • 905 Views
  • 2 comments
  • 1 votes

Spotify constantly freezing!!

So freaking tired of paying for premium spotify and it constantly freezing, someone help please! Jess

  • Casual Listener
  • So freaking tired of paying for premium spotify and it constantly freezing, someone help please!     Jess 
  • MaríaCamila
  • Roadie
  • 166 Views
  • 2 comments
  • 1 likes
  • Android
  • Case Closed
  • 166 Views
  • 2 comments
  • 1 votes

Shuffle play for artist does not include all songs

I've noticed for several artists that when I choose the Shuffle Play option, it does not include all the songs. For example, I navigate to the artist Riverside, but Shuffle Play does not include any tracks from their album Out of Myself, even though ...

  • Casual Listener
  • I've noticed for several artists that when I choose the Shuffle Play option, it does not include all the songs. For example, I navigate to the artist Riverside, but Shuffle Play does not include any ...
  • Maria_B
  • Moderator
  • 475 Views
  • 8 comments
  • 1 likes
  • Mobile
  • Case Closed
  • 475 Views
  • 8 comments
  • 1 votes

ChromeCast and Logitech.

Is it possible that Spotify did something today to prevent me from listening to my Logitech speakers through Chromecast?

  • Casual Listener
  • Is it possible that Spotify did something today to prevent me from listening to my Logitech speakers through Chromecast?
  • MaríaCamila
  • Roadie
  • 170 Views
  • 3 comments
  • 1 likes
  • Case Closed
  • 170 Views
  • 3 comments
  • 1 votes

Web player problems

Today I am having this issue discussed on the forum with the web player. Wasn't sure if someone had fixed this. https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Web-player-not-playing/m-p/4409295

  • Casual Listener
  • Today I am having this issue discussed on the forum with the web player.  Wasn't sure if someone had fixed this.   https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Web-playe...
  • MaríaCamila
  • Roadie
  • 1033 Views
  • 7 comments
  • 1 likes
  • Web Player
  • Case Closed
  • 1033 Views
  • 7 comments
  • 1 votes

Songs that have been saved are suddenly unsaved

I have had this happen to me continuously since getting spotify. I have hundreds of songs saved and then when i go to search them suddenly they are missing. Is there a cap for how many songs i can save?

  • Casual Listener
  • I have had this happen to me continuously since getting spotify. I have hundreds of songs saved and then when i go to search them suddenly they are missing.  Is there a cap for how many songs i...
  • ZullyB
  • Roadie
  • 188 Views
  • 3 comments
  • 1 likes
  • saved songs
  • Case Closed
  • 188 Views
  • 3 comments
  • 1 votes