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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Managing Ad Preferences

I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the past where the ad is sharing a product that I have absol...

  • Casual Listener
  • I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the ...
  • caterush
  • Newbie
  • 4367 Views
  • 2 comments
  • 25 likes
  • Web Player
  • Closed
  • 4367 Views
  • 2 comments
  • 25 votes

Periodic update of mercury.db and mercury.db-wal (Warning for SSD users!)

Hello,I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the resource monitor in Windows 10 I could see that Spotify was peri...

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  • Casual Listener
  • Hello, I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the r...
  • Tigerchen
  • Newbie
  • 9097 Views
  • 18 comments
  • 27 likes
  • bug report
  • Closed
  • 9097 Views
  • 18 comments
  • 27 votes

Spotify force closing when offline (Android)

After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread where other users are experiencing the same issue....

  • Gig Goer
  • After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread...
  • finolab
  • Newbie
  • 4468 Views
  • 25 comments
  • 26 likes
  • Android
  • Closed
  • 4468 Views
  • 25 comments
  • 26 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

  • Regular
  • I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
  • Tuckerbag
  • Newbie
  • 3717 Views
  • 28 comments
  • 21 likes
  • Shuffle in playlists
    SONOS
    Spotify Conect
  • Closed
  • 3717 Views
  • 28 comments
  • 21 votes

Spotify app keeps randomly crashing and reopening (macbook air)

So I've never had this problem before but I always keep spotify open on my computer and today I was playing music and it would stay open for 30 seconds and then quit itself out and reload over and over again. I tried force quitting out of the app and...

  • Casual Listener
  • So I've never had this problem before but I always keep spotify open on my computer and today I was playing music and it would stay open for 30 seconds and then quit itself out and reload over and ov...
  • meahtenoha
  • Spotify
  • 6453 Views
  • 10 comments
  • 23 likes
  • Closed
  • 6453 Views
  • 10 comments
  • 23 votes

Samsung Gear Fit 2 Pro Offline play is incredibly buggy

I just purchased the Samsung Gear Fit 2 Pro.Soley to use the Spotify on runs and leave my phone.I log into the stream wifi. Download my playlists.All the songs on the playlist have the green arrow.I turn on offline play in the settings.Below are the ...

  • Casual Listener
  • I just purchased the Samsung Gear Fit 2 Pro. Soley to use the Spotify on runs and leave my phone. I log into the stream wifi.  Download my playlists. All the songs on the playlist have the g...
  • Alfredo
  • Roadie
  • 6741 Views
  • 26 comments
  • 17 likes
  • Closed
  • 6741 Views
  • 26 comments
  • 17 votes

Spotify + Chromecast [Audio] Experience = awful

In the last couple of months, Spotify's Chromecast support on Android has gone to **bleep**. Issues I've been experiencing:1) Volume control *only* works when the Spotify app is on-screen. It used to be that when you put Spotify in the background, vo...

  • Casual Listener
  • In the last couple of months, Spotify's Chromecast support on Android has gone to **bleep**.   Issues I've been experiencing: 1) Volume control *only* works when the Spotify app is on-screen....
  • Julian
  • Moderator
  • 1203 Views
  • 3 comments
  • 20 likes
  • Closed
  • 1203 Views
  • 3 comments
  • 20 votes

Touchpad scrolling too fast

Device:Windows Operating System Version:Windows 10 Spotify Version:1.0.24.104.g92a22684 Description:I'm using Spotify on my laptop (Lenovo Yoga 14), and using the touchpad to two-finger scroll scrolls through entire pages with practically no input, m...

  • Casual Listener
  • Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.24.104.g92a22684   Description: I'm using Spotify on my laptop (Lenovo Yoga 14), and using the t...
  • 12264
  • Newbie
  • 6496 Views
  • 22 comments
  • 25 likes
  • Windows
  • Closed
  • 6496 Views
  • 22 comments
  • 25 votes

No new Activity showing for several days.

My activity feed is not refreshing and suggests I add more friends, even though I follow several users/artists. I shared a song and it didn't show in activity either. The song successfully posted to my Twitter but didn't on spotify activity feed. It'...

  • Casual Listener
  • My activity feed is not refreshing and suggests I add more friends, even though I follow several users/artists. I shared a song and it didn't show in activity either. The song successfully posted to ...
  • ranta98
  • Casual Listener
  • 10000 Views
  • 89 comments
  • 24 likes
  • activity
    Android
    iOS
    Mobile
  • Closed
  • 10000 Views
  • 89 comments
  • 24 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

  • Casual Listener
  • Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
  • Gottabmxd
  • Newbie
  • 10936 Views
  • 61 comments
  • 15 likes
  • advert
    stuck
    Web Player
  • Closed
  • 10936 Views
  • 61 comments
  • 15 votes

Preview Picture wont update

Hello,as soon as I restart spotify this bug is fixed but after some time it's coming again.This section here: http://prntscr.com/bxcakmStops working after some played tracks.That means it could happen that it's the artist from a advertisement, the pi...

  • Casual Listener
  • Hello, as soon as I restart spotify this bug is fixed but after some time it's coming again. This section here: http://prntscr.com/bxcakm Stops working after some played tracks. That means i...
  • pjmagarcia
  • Newbie
  • 1420 Views
  • 41 comments
  • 21 likes
  • Desktop
    Windows
  • Closed
  • 1420 Views
  • 41 comments
  • 21 votes

[Desktop][Search] Bring back search by year

I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.

  • Casual Listener
  • I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.
  • Alfredo
  • Roadie
  • 401 Views
  • 4 comments
  • 13 likes
  • Desktop
    Search
  • Closed
  • 401 Views
  • 4 comments
  • 13 votes

Terrible performance after lastest update for Windows Phone!

Spotify has been updated to a much better interface, but the problem is that this new interface made it almost impossible to use. The app takes almost 1 minute to open if connected and 30 seconds in offline mode. And while navigating throught the pla...

  • Music Fan
  • Spotify has been updated to a much better interface, but the problem is that this new interface made it almost impossible to use. The app takes almost 1 minute to open if connected and 30 seconds in ...
  • mo_jur
  • Newbie
  • 21685 Views
  • 51 comments
  • 21 likes
  • Windows Phone
  • Closed
  • 21685 Views
  • 51 comments
  • 21 votes

F4 key does not work on MacBook Pro with touchbar if Spotify is running

Steps to reproduce:1. Open Spotify2. Open keyboard viewer. The steps are in https://discussions.apple.com/message/16679941#message166799413. Press F4 key either via "fn + F4 on the touchbar" or an external keyboard. Expected result:All the apps shoul...

  • Casual Listener
  • Steps to reproduce: 1. Open Spotify 2. Open keyboard viewer. The steps are in https://discussions.apple.com/message/16679941#message16679941 3. Press F4 key either via "fn + F4 on the touchbar" or...
  • Melody
  • Community Manager
  • 9530 Views
  • 52 comments
  • 18 likes
  • Closed
  • 9530 Views
  • 52 comments
  • 18 votes

Cannot connect to Google home /chromecast

I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to device). This is a problem on multiple devices. All ...

  • Casual Listener
  • I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to d...
  • William_13
  • Gig Goer
  • 931 Views
  • 30 comments
  • 13 likes
  • k
  • Closed
  • 931 Views
  • 30 comments
  • 13 votes

Can´t remove playlist picture

I want to remove a playlist picture and go back to the 4-picture covers that I had before, but it doesn´t seem to work. I can replace the picture, but not remove it to the former status. Everytime I open Spotify (or log in) the picture that I tried t...

  • Casual Listener
  • I want to remove a playlist picture and go back to the 4-picture covers that I had before, but it doesn´t seem to work. I can replace the picture, but not remove it to the former status. Everytime I ...
  • Erika
  • Roadie
  • 10651 Views
  • 3 comments
  • 14 likes
  • Windows
  • Closed
  • 10651 Views
  • 3 comments
  • 14 votes

Recently played artists

I just opened Spotify to see that all my recently played artists have gone apart from 2, and 3 others have been added. All of which are artists I strongly dislike and have never listened to. One of these artists is PWR BTTM. I would really like to re...

  • Casual Listener
  • I just opened Spotify to see that all my recently played artists have gone apart from 2, and 3 others have been added. All of which are artists I strongly dislike and have never listened to. One of t...
  • JuanSebastian
  • Roadie
  • 655 Views
  • 18 comments
  • 15 likes
  • Closed
  • 655 Views
  • 18 comments
  • 15 votes

Longstanding issues with Chromecast (Android and Web player)

Current and longstanding issues with Chromecast (both Android and Web player):- Availble Chromecast devices are regularly not listed in the Devices tab even when they are available and visible to other apps. This can sometimes be fixed by using anoth...

  • Casual Listener
  • Current and longstanding issues with Chromecast (both Android and Web player): - Availble Chromecast devices are regularly not listed in the Devices tab even when they are available a...
  • William_13
  • Gig Goer
  • 507 Views
  • 12 comments
  • 12 likes
  • Android
    chromecast
    Desktop
  • Closed
  • 507 Views
  • 12 comments
  • 12 votes

Wrong Title when playing in car over A2DP

Since the last update my car system gets the wrong title information: First track - correct titleSecond track - title of firstThird track - title of secondfourth track - title of thirdand so on please repair!

  • Casual Listener
  • Since the last update my car system gets the wrong title information:   First track - correct title Second track - title of first Third track - title of second fourth track - title of ...
  • Erika
  • Roadie
  • 2384 Views
  • 12 comments
  • 15 likes
  • Android
  • Closed
  • 2384 Views
  • 12 comments
  • 15 votes

Inbox/sharing with another user disappeared

My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my followers, and the inbox icon is gone entirely. How do I fi...

  • Casual Listener
  • My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my follower...
  • ricrad
  • Newbie
  • 418 Views
  • 5 comments
  • 15 likes
  • Desktop
    Desktop Player
    Desktop Windows
    inbox
    share music
    share playlists
  • Closed
  • 418 Views
  • 5 comments
  • 15 votes