Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

We're not able to play this video in your current location.

Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not inhibit other (paying) users from experiencing the s...

  • Casual Listener
  • Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not i...
  • Aimee_T
  • Roadie
  • 3208 Views
  • 12 comments
  • 12 likes
  • Closed
  • 3208 Views
  • 12 comments
  • 12 votes

iphone bug: now playing and last queue song are invisible

this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownloading the app and that hasn’t worked.-i'm on an iP...

  • Casual Listener
  • this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownl...
  • ZullyB
  • Roadie
  • 935 Views
  • 14 comments
  • 10 likes
  • Mobile
  • Closed
  • 935 Views
  • 14 comments
  • 10 votes

Android Auto Playlist Queue

At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked. Google Music allows you to see all of your playlist when you are parked. You can see all of your playlists when parked, surely you should...

  • Music Fan
  • At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked.  Google Music allows you to see all of your playlist when you are parked.  ...
  • sasmedia
  • Regular
  • 3771 Views
  • 16 comments
  • 12 likes
  • Android
    android auto
  • Closed
  • 3771 Views
  • 16 comments
  • 12 votes

Majority of Streetlight Manifesto's music gone

All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80 songs to be removed from Streetlight Manifesto's p...

  • Casual Listener
  • All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80...
  • kwix
  • Newbie
  • 4111 Views
  • 10 comments
  • 11 likes
  • Closed
  • 4111 Views
  • 10 comments
  • 11 votes

BeoPlay P2 stops randomly with spotify

Hello, I Have BeoPlay P2 speaker and when I connect and listen Spotify Premium it randomly Stops, and I have to Push Play button again manually to start it over. Phone is Huawei P10. I've tried a lot of settings, tried to reinstall Spotify and BeoPla...

  • Casual Listener
  • Hello,  I Have BeoPlay P2 speaker and when I connect and listen Spotify Premium it randomly Stops, and I have to Push Play button again manually to start it over. Phone is Huawei P10.  I'...
  • Aimee_T
  • Roadie
  • 9785 Views
  • 7 comments
  • 9 likes
  • Closed
  • 9785 Views
  • 7 comments
  • 9 votes

Desktop app 1.0.70.390 : Playback settings don't stay enabled

Desktop Windows(tested on 10 and 7) Desktop Version : 1.0.70.390 Issue : 1 - Preferences > Playback settings : Turn Crossfade and set the same volume ON 2 - Close the desktop app 3 - Open the desktop app 4 - Playback settings are OFF Update : Accordi...

  • Spotify Star
  • Spotify Star
  • Desktop Windows(tested on 10 and 7) Desktop Version : 1.0.70.390   Issue : 1 - Preferences > Playback settings : Turn Crossfade and set the same volume ON 2 - Close the desktop ap...
  • Melody
  • Community Manager
  • 1775 Views
  • 5 comments
  • 9 likes
  • Desktop
    Mac
    playback settings
    Windows
  • Closed
  • 1775 Views
  • 5 comments
  • 9 votes

Unable to share music with friends

Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to all my followers, instead of messaging a friend a son...

  • Regular
  • Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to al...
  • bsalexan
  • Newbie
  • 8106 Views
  • 11 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
  • Closed
  • 8106 Views
  • 11 comments
  • 11 votes

Last.fm playback broken

Since more than 1 month, Last.fm is unable to play their recommendation radio via Spotify. We get answers from the Last.fm team, something was changed on Spotify's side and this broke the player: https://getsatisfaction.com/lastfm/topics/last-fm-wont...

  • Gig Goer
  • Since more than 1 month, Last.fm is unable to play their recommendation radio via Spotify. We get answers from the Last.fm team, something was changed on Spotify's side and this broke the player: &n...
  • hans-jürgen
  • Roadie
  • 948 Views
  • 12 comments
  • 10 likes
  • Desktop
  • Closed
  • 948 Views
  • 12 comments
  • 10 votes

2018 Subaru Starlink not displaying iPhone Spotify Bluetooth

iPhone/iPad model - iPhone 6 LTEiOS version - 11.1Car Stereo model - STARLINK™ 6.2-inch Multimedia Error message(s), if anyMedia not displaying on bluetooth screen after the first song. Able to skip using wheel controls but Spotify not displaying in ...

  • Casual Listener
  • iPhone/iPad model - iPhone 6 LTE iOS version - 11.1 Car Stereo model - STARLINK™ 6.2-inch Multimedia  Error message(s), if any Media not displaying on bluetooth screen af...
  • Alfredo
  • Roadie
  • 4400 Views
  • 3 comments
  • 9 likes
  • Closed
  • 4400 Views
  • 3 comments
  • 9 votes

Web Player Not Working

Many users have been having an issue with the web player not working. They have reported on the following: Browsers: Chrome, Firefox OS's Windows, Linux, Red Hat and Ubuntu Not sure if this is an known issue, aplogies if this has been duplicated.

  • Community Legend
  • Many users have been having an issue with the web player not working.   They have reported on the following:   Browsers: Chrome, Firefox   OS's Windows, Linux, Red Hat ...
  • dmarquiegui
  • Newbie
  • 4580 Views
  • 6 comments
  • 10 likes
  • Linux
    WebPlayer
    Windows
  • Closed
  • 4580 Views
  • 6 comments
  • 10 votes

Student Discount verification not working

Updated 4/23/2017 Hello everyone, We are seeing a lot of reports that the student discount verification is not working. There are two issues related to this: 1. The student discount page is not directing users to their school's login portal. This is ...

School Portal.png You have already redeemed this offer.png
  • Roadie
  • Updated 4/23/2017   Hello everyone,   We are seeing a lot of reports that the student discount verification is not working.    There are two issues related to this: ...
  • Jack
  • Roadie
  • 14313 Views
  • 7 comments
  • 10 likes
  • Desktop
  • Closed
  • 14313 Views
  • 7 comments
  • 10 votes

New spotify web player severely broken

open.spotify.com has never worked on my computer. When it automatically updated from the old web player in 2016, it never played music and instead only displayed an error message telling me to reload. A couple months after this update, it miraculousl...

  • Casual Listener
  • open.spotify.com has never worked on my computer. When it automatically updated from the old web player in 2016, it never played music and instead only displayed an error message telling me to reload...
  • Hubo
  • Community Legend
  • 923 Views
  • 12 comments
  • 10 likes
  • Web Player
    Windows
  • Closed
  • 923 Views
  • 12 comments
  • 10 votes

Alexa plays all playlists in shuffle mode

Recently my Alexa always plays playlists in shuffle mode. I have Premium and have set Spotify as default in Alexa App. One the first song plays I can press the two twisted arrows bottom left and it turns off shuffle mode but the next time I request t...

  • Visitor
  • Recently my Alexa always plays playlists in shuffle mode.  I have Premium and have set Spotify as default in Alexa App.   One the first song plays I can press the two twisted arrows ...
  • ZullyB
  • Roadie
  • 1999 Views
  • 10 comments
  • 8 likes
  • Closed
  • 1999 Views
  • 10 comments
  • 8 votes

Playlist description won’t save

I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back it’s not there

  • Casual Listener
  • I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back...
  • Alfredo
  • Roadie
  • 395 Views
  • 2 comments
  • 8 likes
  • Desktop
    iOS
    playlist description
  • Closed
  • 395 Views
  • 2 comments
  • 8 votes

Web player dislike button in radio doesn't work

Hello! A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hope you can fix it as soon as possible Thank you, Jose.

  • Spotify Star
  • Spotify Star
  • Hello!   A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hop...
  • Katerina
  • Spotify Legend
  • 3117 Views
  • 8 comments
  • 7 likes
  • Web Player
  • Closed
  • 3117 Views
  • 8 comments
  • 7 votes

Google Home and Chromecast not appearing on Spotify Connect or Device List

Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for casting audio. (YouTube, Soundcloud) Only Spotify has is...

  • Casual Listener
  • Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for casti...
  • Leo
  • Spotify
  • 2337 Views
  • 6 comments
  • 9 likes
  • cast
    Desktop
    Google Home
    Mobile
    Wifi Casting
  • Closed
  • 2337 Views
  • 6 comments
  • 9 votes

384Khz 32bit Samplerate doesnt work

So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs forever and I dont get any audio with Spotify. When I...

  • Regular
  • So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs fo...
  • Erika
  • Roadie
  • 1384 Views
  • 2 comments
  • 8 likes
  • bug
    Windows
  • Closed
  • 1384 Views
  • 2 comments
  • 8 votes

Volvo Sensus Connect problem with player

Hi, I drive a Volvo V60 from 2015 with Sensus Connect. Playing spotify in the car from my iPhone has worked really good since the 7.8.0 update. Normally when I listen to musik I can see what's played on my screen in the car.My issue is that if I am l...

  • Casual Listener
  • Hi,   I drive a Volvo V60 from 2015 with Sensus Connect. Playing spotify in the car from my iPhone has worked really good since the 7.8.0 update.   Normally when I listen to musik I can...
  • Jack
  • Roadie
  • 10180 Views
  • 76 comments
  • 9 likes
  • iOS
  • Closed
  • 10180 Views
  • 76 comments
  • 9 votes

How to remove google home from account

Recently I was at a party and let an old friend connect my Premium to her Google Home, now they won't stop using it, I can't listen to music at the same time they want to and they refuse to disconnect the device themselves. I've tried everything I ca...

  • Casual Listener
  • Recently I was at a party and let an old friend connect my Premium to her Google Home, now they won't stop using it, I can't listen to music at the same time they want to and they refuse to disconnec...
  • William_13
  • Gig Goer
  • 25418 Views
  • 2 comments
  • 7 likes
  • Closed
  • 25418 Views
  • 2 comments
  • 7 votes

Memory leak when adding local files leads to freeze and crash on Windows 10

Hi, I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spotify via Windows store.When I add local files to the library,...

  • Casual Listener
  • Hi,   I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spot...
  • MaríaCamila
  • Roadie
  • 373 Views
  • 2 comments
  • 7 likes
  • Desktop Windows Bug Error
    Windows
    Windows 10
  • Closed
  • 373 Views
  • 2 comments
  • 7 votes