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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Music Stops Playing after Several Tracks

Thread: 635330, Description: The android application stops playing after several tracks. To reproduce: Seems to randomly occur on both premium and free playback. It is suspected the issue on free playback may be when the application tries to load a c...

  • Community Legend
  • Thread: 635330,  Description: The android application stops playing after several tracks.   To reproduce: Seems to randomly occur on both premium and free playback. It is...
  • Steph_B
  • Roadie
  • 25577 Views
  • 176 comments
  • 13 likes
  • Android
    Free
    playback
    Premium
    stops playing
  • Closed
  • 25577 Views
  • 176 comments
  • 13 votes

[Desktop][Search] Bring back search by year

I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.

  • Casual Listener
  • I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.
  • Alfredo
  • Roadie
  • 483 Views
  • 4 comments
  • 13 likes
  • Desktop
    Search
  • Closed
  • 483 Views
  • 4 comments
  • 13 votes

Cannot connect to Google home /chromecast

I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to device). This is a problem on multiple devices. All ...

  • Casual Listener
  • I am suddenly unable to connect to my Google home and chromecast devices to cast my music. When I open the app there are no devices available ( occasionally detects a tablet but says cannot cast to d...
  • William_13
  • Gig Goer
  • 1440 Views
  • 30 comments
  • 13 likes
  • k
  • Closed
  • 1440 Views
  • 30 comments
  • 13 votes

Losing connection to Chromecast

Since a few days the connection to a Google Chromecast is not usuable anymore. I can connect and play a song but after that the connection is still there but I cannot pause, skip, play another song or change the volume. Disabling battery savings is n...

  • Casual Listener
  • Since a few days the connection to a Google Chromecast is not usuable anymore. I can connect and play a song but after that the connection is still there but I cannot pause, skip, play another song o...
  • Alfredo
  • Roadie
  • 3802 Views
  • 42 comments
  • 13 likes
  • Android
  • Closed
  • 3802 Views
  • 42 comments
  • 13 votes

Longstanding issues with Chromecast (Android and Web player)

Current and longstanding issues with Chromecast (both Android and Web player):- Availble Chromecast devices are regularly not listed in the Devices tab even when they are available and visible to other apps. This can sometimes be fixed by using anoth...

  • Casual Listener
  • Current and longstanding issues with Chromecast (both Android and Web player): - Availble Chromecast devices are regularly not listed in the Devices tab even when they are available a...
  • William_13
  • Gig Goer
  • 757 Views
  • 12 comments
  • 12 likes
  • Android
    chromecast
    Desktop
  • Closed
  • 757 Views
  • 12 comments
  • 12 votes

Offline Song Loss

Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved, which it definitely is not. I can't find any sati...

  • Regular
  • Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved...
  • William_13
  • Gig Goer
  • 1543 Views
  • 19 comments
  • 12 likes
  • bug
    issue
    Offline songs
  • Closed
  • 1543 Views
  • 19 comments
  • 12 votes

We're not able to play this video in your current location.

Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not inhibit other (paying) users from experiencing the s...

  • Casual Listener
  • Playlists with Video's in them that are not available in my location cause Spotify to stop playing altogether. This is evident even in Spotify created playlists. Introducing new features should not i...
  • Aimee_T
  • Roadie
  • 2972 Views
  • 12 comments
  • 12 likes
  • Closed
  • 2972 Views
  • 12 comments
  • 12 votes

Android Auto Playlist Queue

At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked. Google Music allows you to see all of your playlist when you are parked. You can see all of your playlists when parked, surely you should...

  • Music Fan
  • At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked.  Google Music allows you to see all of your playlist when you are parked.  ...
  • sasmedia
  • Regular
  • 3501 Views
  • 16 comments
  • 12 likes
  • Android
    android auto
  • Closed
  • 3501 Views
  • 16 comments
  • 12 votes

web player

Hi guys, so today I was trying to open my spotify web player and it doesn't go through the "Connecting to spotify...". Is it any problem that you can help me solve or is it bigger than me?

  • Casual Listener
  • Hi guys, so today I was trying to open my spotify web player and it doesn't go through the "Connecting to spotify...". Is it any problem that you can help me solve or is it bigger than me?
  • Hubo
  • Community Legend
  • 707 Views
  • 7 comments
  • 12 likes
  • Web Player
  • Closed
  • 707 Views
  • 7 comments
  • 12 votes

Spotify connect does not work anymore since yesterday

Since yesterday, I cannot get my NAD D 7050 to work properly with Spotify Connect. I don't believe that there's anything in my personal network or the NAD device, nothing has changed here, Spotify connect has been working flawlessly during the last w...

  • Casual Listener
  • Since yesterday, I cannot get my NAD D 7050 to work properly with Spotify Connect. I don't believe that there's anything in my personal network or the NAD device, nothing has changed here, Spotify co...
  • Mara_F
  • Roadie
  • 2058 Views
  • 25 comments
  • 12 likes
  • spotify connect
  • Closed
  • 2058 Views
  • 25 comments
  • 12 votes

Marantz M-CR610 Won't Connect (22.10.2016)

Trying to logon from my Marantz M-CR610 today, and nothing is happening. Asking for Login and Password which I've entered, then says 'Loading' but after a minute the SPOTIFY logo comes up again, and the usual "INTRODUCING YOUR MARANTZ WITH SPOTIFY" m...

  • Casual Listener
  • Trying to logon from my Marantz M-CR610 today, and nothing is happening. Asking for Login and Password which I've entered, then says 'Loading' but after a minute the SPOTIFY logo comes up again, and ...
  • nujteel
  • Newbie
  • 3545 Views
  • 49 comments
  • 12 likes
  • Marantz
  • Closed
  • 3545 Views
  • 49 comments
  • 12 votes

Playlist Download Stuck on 'Waiting'

My larger playlists never fully download - they get stuck on 'Waiting'. Is there any way to see what tracks it's getting stuck on without re-adding each song one by one?

  • Regular
  • My larger playlists never fully download - they get stuck on 'Waiting'. Is there any way to see what tracks it's getting stuck on without re-adding each song one by one?
  • Curtis1990
  • Visitor
  • 5419 Views
  • 20 comments
  • 12 likes
  • Desktop
    Mac
  • Closed
  • 5419 Views
  • 20 comments
  • 12 votes

Hanging up on Roku

I have a Roku 3 and everything was working fine until a month ago, but now Spotify will play one or two songs in my playlist and then hang up and stop playing. Very annoying. I searched the forum and saw this was an issue that was happening a year ag...

  • Casual Listener
  • I have a Roku 3 and everything was working fine until a month ago, but now Spotify will play one or two songs in my playlist and then hang up and stop playing. Very annoying. I searched the forum and...
  • Jason
  • Spotify Legend
  • 4270 Views
  • 95 comments
  • 12 likes
  • roku
  • Closed
  • 4270 Views
  • 95 comments
  • 12 votes

Amazon Echo playback stutters - Spotify becomes unusable

Hifor a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot). I made a video of the issue, listen for yourself:https://www.youtube.com/watch?v=ciSuQOBMuCE This only happens with Spotify. All ...

  • Regular
  • Hi for a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot).   I made a video of the issue, listen for yourself: https://www....
  • Alfredo
  • Roadie
  • 3345 Views
  • 10 comments
  • 11 likes
  • Closed
  • 3345 Views
  • 10 comments
  • 11 votes

Windows update : 1.0.75.454 / Space bar not responding when typing a playlist description

EMERGENCY Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7 To reproduce : 1 - Click : New playlist 2 - Start typing a title : space bar not responding (if music is playing, it stops when you hit the spac...

  • Spotify Star
  • Spotify Star
  • EMERGENCY   Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7   To reproduce : 1 - Click : New playlist 2 - Start typing a title ...
  • ZullyB
  • Roadie
  • 522 Views
  • 6 comments
  • 11 likes
  • last update
    playlist description
    space bar
    Windows
  • Closed
  • 522 Views
  • 6 comments
  • 11 votes

Majority of Streetlight Manifesto's music gone

All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80 songs to be removed from Streetlight Manifesto's p...

  • Casual Listener
  • All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80...
  • kwix
  • Newbie
  • 3913 Views
  • 10 comments
  • 11 likes
  • Hardware Partner
  • Closed
  • 3913 Views
  • 10 comments
  • 11 votes

Unable to share music with friends

Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to all my followers, instead of messaging a friend a son...

  • Regular
  • Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to al...
  • bsalexan
  • Newbie
  • 7743 Views
  • 11 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
  • Closed
  • 7743 Views
  • 11 comments
  • 11 votes

Web app can't connect to Spotify

On chromebook, spotify web app (chromebook name for the web player) gets stuck at "connecting to Spotify"I've tried deleting all Spotify related cookies, uninstalling the web app and reinstalling, restarting the computer, changing the wireless networ...

  • Visitor
  • On chromebook, spotify web app (chromebook name for the web player) gets stuck at "connecting to Spotify" I've tried deleting all Spotify related cookies, uninstalling the web app and reinstalling, ...
  • modelt_1000
  • Regular
  • 2523 Views
  • 36 comments
  • 11 likes
  • Web Player
  • Closed
  • 2523 Views
  • 36 comments
  • 11 votes

Spotify desktop stuck after blank advert

Device: Windows Operating System Version:Windows 8 Spotify Version:1.0.19.106 Description: Blank 30 second advert prevents Spotify free application from continuing to play tracks after it. Stuck on the silent advert and will only go if close and reop...

  • Casual Listener
  • Device:  Windows   Operating System Version: Windows 8    Spotify Version: 1.0.19.106   Description:  Blank 30 second advert prevents Spotify free application ...
  • prayceemusic
  • Newbie
  • 22506 Views
  • 163 comments
  • 11 likes
  • Desktop
  • Closed
  • 22506 Views
  • 163 comments
  • 11 votes

iphone bug: now playing and last queue song are invisible

this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownloading the app and that hasn’t worked.-i'm on an iP...

  • Casual Listener
  • this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownl...
  • ZullyB
  • Roadie
  • 822 Views
  • 14 comments
  • 10 likes
  • Mobile
  • Closed
  • 822 Views
  • 14 comments
  • 10 votes